Job
Description
Genpact is a global professional services and solutions firm dedicated to delivering outcomes that shape the future. With over 125,000 employees spread across 30+ countries, we are fueled by curiosity, entrepreneurial agility, and a commitment to creating lasting value for our clients. Driven by our purpose of relentlessly pursuing a world that works better for people, we cater to and transform leading enterprises, including the Fortune Global 500, through our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Process Associate, Customer Service. As a Process Associate, your responsibilities will include responding to customer queries and concerns, making outbound calls to customers and employers, providing support for data collection to enable recovery of accounts for end-users, maintaining a deep understanding of client processes and policies, reproducing customer issues and identifying product bugs, and delivering excellent customer service. Additionally, you will be expected to demonstrate critical thinking and analysis skills, as well as a strong work ethic, with the ability to work both independently and collaboratively within a team environment. Qualifications we are looking for: Minimum Qualifications: - Graduation in any discipline - Freshers are eligible Preferred Qualifications: - Previous experience in a customer service role (chat/email/voice) - Effective probing and analyzing/understanding skills - Analytical skills with a customer-centric approach - Proficiency in written English with a neutral English accent - Ability to work on a flexible schedule, including weekend shifts If you are passionate about providing exceptional customer service, possess the required qualifications, and are eager to work in a dynamic and collaborative environment, we encourage you to apply for the Process Associate position at Genpact in Gurugram, India.,
