Ops Sup Sr Supervisor

The Ops Sup Sr. Supervisor role is an intermediate management position where you will lead and provide guidance to a team of employees in delivering operations support services in collaboration with the Operations - Core team. Your main goal will be to ensure the smooth delivery of operations support services in accordance with Citi's operations support infrastructure and processes. Responsibilities: - Lead and mentor a small Operation Support team, typically up to 10 members, by delegating daily tasks, recommending new work procedures, and ensuring streamlined operations - Analyze Operations information to solve problems and make evaluative judgements - Identify and resolve routine problems and operational issues with broader departmental impact within established procedures - Identify hiring needs to maintain adequate staffing levels - Serve as a backup for the manager when necessary - Operate with a limited level of direct supervision and exercise independence of judgement and autonomy - Act as a subject matter expert for senior stakeholders and team members - Manage teams effectively - Ensure client needs are fulfilled, providing an exceptional client experience measured by specific metrics - Assess risk appropriately when making business decisions, with a focus on safeguarding Citigroup, its clients, and assets, and driving compliance with laws and regulations - Demonstrate clear and concise written and verbal communication skills Qualifications: - 11-12 years of related business experience, including at least one year of supervisory experience - Proficiency in Microsoft Office - Proactive leadership and motivational skills - Strong organization and time management skills - Demonstrated problem-solving and decision-making skills - Clear and concise written and verbal communication skills Education: - Bachelor's degree/University degree or equivalent experience Please note that this job description offers an overview of the work performed in this role. Additional job-related duties may be assigned as needed.,