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3.0 - 5.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Network AI Ops AI Engineering. Experience3-5 Years.
Posted 1 month ago
5.0 - 8.0 years
9 - 13 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to lead various automation initiatives pertaining to strategic accounts in a BU ensuring better client engagement Do 1. Lead automation roadmaps and strategies for various BUs Ensure complete understanding of requirements needed to implement automation of various accounts in BUs Do shortlisting of accounts depending upon the size of account and their ability to accommodate maturity Drive automation maturity in the shortlisted accounts to the next level Align the customers by showcasing Wipro’s capability to drive automation and ROI achievement for the customer Ensure contractual commitments for a particular project are met by understanding the scope and requirements Ensure the desired software and infrastructures are implemented required for automation Ensure scalable standards of dashboard and process support system for active automation monitoring Develop and review the Account Automation Plans for each account in consultation with the account partners and delivery teams Review the automation projects on progress and resolves complex escalations related to operations, production, quality control, schedules and maintenance Come up with solution of the problems regarding automation persistent in development unit Manage the appropriate level of access control to protect export controlled, proprietary, and sensitive project information Periodically review the project status completion vis-a vis the project plan and ensure successful roll out Review the upcoming automation trends, technologies and ways of working and identify the capability gap within the team Responsible to maintain customer relationships and derive maximum customer references to ensure business continuity Receive feedback from the customers and align resources internally to close all the gaps Deliver No. Performance Parameter Measure 1. Client Engagement CSAT, Customer reference, Customer Solutions, mean time to resolve customer issues (MMT reducing trend) 2. BOT implementation Work done by the bots for platform/non platform accounts, No. of platform accounts per DU Mandatory Skills: AI ML Ops Infrastructure. Experience5-8 Years.
Posted 1 month ago
1.0 - 3.0 years
4 - 8 Lacs
Bengaluru
Work from Office
Mandatory Skills: WFM (Ops). Experience1-3 Years.
Posted 1 month ago
2.0 - 6.0 years
14 - 19 Lacs
Bengaluru
Work from Office
Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: Having multiple positions for Engineer / Senior Engineer / Lead Engineer and Staff & Senior Staff Engineer. For Engineer Title (1-5 years) - Strong C++ is good to have. Graphics Domain is not mandatory Experience in Graphics APIs - any of DX11/DX12/Vulkan .Looking for a developer with strong design experience with OOPS, & C++ development experience. Hands-on experience with Game development, experience with Unreal Engine 5, GPU based rendering techniques.Prefer prior development experience in implementing/supporting Graphics driver for standards (Direct3D, Vulkan, OpenCL). Strong debugging skills would also be preferredWill work with GPU Software & Hardware teams, and ISVs to develop/support compliant and optimized Graphics drivers for Adreno GPUs for a competitive edge.Prefer prior experience with understanding the graphics rendering pipeline, APIs Inter-Op, and other Multimedia IPs.Performance profiling experience in DirectX/Vulkan games is preferred. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.
Posted 1 month ago
2.0 - 4.0 years
9 - 14 Lacs
Hyderabad
Work from Office
Overview We are PepsiCo We believe that acting ethically and responsibly is not only the right thing to do, but also the right thing to do for our business. At PepsiCo, we aim to deliver top-tier financial performance over the long term by integrating sustainability into our business strategy, leaving a positive imprint on society and the environment. We call this Winning with Pep+ Positive . For more information on PepsiCo and the opportunities it holds, visitwww.pepsico.com. PepsiCo Data Analytics & AI Overview With data deeply embedded in our DNA, PepsiCo Data, Analytics and AI (DA&AI) transforms data into consumer delight. We build and organize business-ready data that allows PepsiCos leaders to solve their problems with the highest degree of confidence. Our platform of data products and services ensures data is activated at scale. This enables new revenue streams, deeper partner relationships, new consumer experiences, and innovation across the enterprise. The Data Science Pillar in DA&AI will be the organization where Data Scientist and ML Engineers report to in the broader D+A Organization. Also DS will lead, facilitate and collaborate on the larger DS community in PepsiCo. DS will provide the talent for the development and support of DS component and its life cycle within DA&AI Products. And will support pre-engagement activities as requested and validated by the prioritization framework of DA&AI. Data Scientist-Gurugram and Hyderabad The role will work in developing Machine Learning (ML) and Artificial Intelligence (AI) projects. Specific scope of this role is to develop ML solution in support of ML/AI projects using big analytics toolsets in a CI/CD environment. Analytics toolsets may include DS tools/Spark/Databricks, and other technologies offered by Microsoft Azure or open-source toolsets. This role will also help automate the end-to-end cycle with Machine Learning Services and Pipelines. Responsibilities Delivery of key Advanced Analytics/Data Science projects within time and budget, particularly around DevOps/MLOps and Machine Learning models in scope Collaborate with data engineers and ML engineers to understand data and models and leverage various advanced analytics capabilities Ensure on time and on budget delivery which satisfies project requirements, while adhering to enterprise architecture standards Use big data technologies to help process data and build scaled data pipelines (batch to real time) Automate the end-to-end ML lifecycle with Azure Machine Learning and Azure/AWS/GCP Pipelines. Setup cloud alerts, monitors, dashboards, and logging and troubleshoot machine learning infrastructure Automate ML models deployments Qualifications Minimum 3years of hands-on work experience in data science / Machine learning Minimum 3year of SQL experience Experience in DevOps and Machine Learning (ML) with hands-on experience with one or more cloud service providers BE/BS in Computer Science, Math, Physics, or other technical fields. Data Science Hands on experience and strong knowledge of building machine learning models supervised and unsupervised models Programming Skills Hands-on experience in statistical programming languages like Python and database query languages like SQL Statistics Good applied statistical skills, including knowledge of statistical tests, distributions, regression, maximum likelihood estimators Any Cloud Experience in Databricks and ADF is desirable Familiarity with Spark, Hive, Pigis an added advantage Model deployment experience will be a plus Experience with version control systems like GitHub and CI/CD tools Experience in Exploratory data Analysis Knowledge of ML Ops / DevOps and deploying ML models is required Experience using MLFlow, Kubeflow etc. will be preferred Experience executing and contributing to ML OPS automation infrastructure is good to have Exceptional analytical and problem-solving skills
Posted 1 month ago
2.0 - 4.0 years
9 - 14 Lacs
Hyderabad, Gurugram
Work from Office
Overview We are PepsiCo We believe that acting ethically and responsibly is not only the right thing to do, but also the right thing to do for our business. At PepsiCo, we aim to deliver top-tier financial performance over the long term by integrating sustainability into our business strategy, leaving a positive imprint on society and the environment. We call this Winning with Pep+ Positive . For more information on PepsiCo and the opportunities it holds, visitwww.pepsico.com. PepsiCo Data Analytics & AI Overview With data deeply embedded in our DNA, PepsiCo Data, Analytics and AI (DA&AI) transforms data into consumer delight. We build and organize business-ready data that allows PepsiCos leaders to solve their problems with the highest degree of confidence. Our platform of data products and services ensures data is activated at scale. This enables new revenue streams, deeper partner relationships, new consumer experiences, and innovation across the enterprise. The Data Science Pillar in DA&AI will be the organization where Data Scientist and ML Engineers report to in the broader D+A Organization. Also DS will lead, facilitate and collaborate on the larger DS community in PepsiCo. DS will provide the talent for the development and support of DS component and its life cycle within DA&AI Products. And will support pre-engagement activities as requested and validated by the prioritization framework of DA&AI. Data Scientist-Gurugram and Hyderabad The role will work in developing Machine Learning (ML) and Artificial Intelligence (AI) projects. Specific scope of this role is to develop ML solution in support of ML/AI projects using big analytics toolsets in a CI/CD environment. Analytics toolsets may include DS tools/Spark/Databricks, and other technologies offered by Microsoft Azure or open-source toolsets. This role will also help automate the end-to-end cycle with Machine Learning Services and Pipelines. Responsibilities Delivery of key Advanced Analytics/Data Science projects within time and budget, particularly around DevOps/MLOps and Machine Learning models in scope Collaborate with data engineers and ML engineers to understand data and models and leverage various advanced analytics capabilities Ensure on time and on budget delivery which satisfies project requirements, while adhering to enterprise architecture standards Use big data technologies to help process data and build scaled data pipelines (batch to real time) Automate the end-to-end ML lifecycle with Azure Machine Learning and Azure/AWS/GCP Pipelines. Setup cloud alerts, monitors, dashboards, and logging and troubleshoot machine learning infrastructure Automate ML models deployments Qualifications Minimum 3years of hands-on work experience in data science / Machine learning Minimum 3year of SQL experience Experience in DevOps and Machine Learning (ML) with hands-on experience with one or more cloud service providers. BE/BS in Computer Science, Math, Physics, or other technical fields. Data Science Hands on experience and strong knowledge of building machine learning models supervised and unsupervised models Programming Skills Hands-on experience in statistical programming languages like Python and database query languages like SQL Statistics Good applied statistical skills, including knowledge of statistical tests, distributions, regression, maximum likelihood estimators Any Cloud Experience in Databricks and ADF is desirable Familiarity with Spark, Hive, Pigis an added advantage Model deployment experience will be a plus Experience with version control systems like GitHub and CI/CD tools Experience in Exploratory data Analysis Knowledge of ML Ops / DevOps and deploying ML models is required Experience using MLFlow, Kubeflow etc. will be preferred Experience executing and contributing to ML OPS automation infrastructure is good to have Exceptional analytical and problem-solving skills
Posted 1 month ago
30.0 - 35.0 years
45 - 50 Lacs
Mumbai
Work from Office
About The Role : Client Leading life insurer RoleResponsible for: - Creating high-growth and dynamic Operations strategy (Ops, UW, claims, Persistency, renewals etc). - Leading customer experience. - Ensuring strong operational controls and reporting procedures. - Operating efficiency & effectiveness. - Spearheading Customer Centricity and co-owning Digital Transformation agenda. Requisites"Life insurance exp is a must" - Master's degree in Operations or Systems Mgmt. from a reputed technology or management institute. - Certification in Process / Quality domains such as ISO, 6 sigma as well as IT domains such as Information Security & Networking solutions would be desirable. - At least 15 yrs totally, of which 5 yrs. in a Life Insurance Company across domains like Operations, Underwriting, Claims & IT. - 5 yrs leading any of the aforesaid functions in a large Life Insurance company with multiple distribution channels. Apply Save Save Pro Insights
Posted 1 month ago
3.0 - 5.0 years
7 - 10 Lacs
Bengaluru
Work from Office
AM Prod Ops - Lending - JD PhonePe is Indias leading digital payments platform with 400 million registered users and 32 million registered Merchants. Using PhonePe, users can send and receive money, recharge mobile, DTH, and data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfers to individuals and merchants, recharges, and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, and Corona Care, a dedicated insurance product for the COVID-19 pandemic among others At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about technology is a big part of being at PhonePe. The customer experience team at PhonePe takes full ownership of a customers journey on the app, identifies opportunities for it to be better based on customer VOC, reduces effort to get help and strives to provide quick and meaningful resolution. To better the customer experience by being an ambassador for our customers and fulfilling a core cultural tenet of Customer First is how we execute on our vision to be best in class. In the context of this role, the customer is merchants accepting payments via PhonePe. The Role: Own end to end experience for customer journey interactions by looking at current state, identifying opportunities for improvement and coordinating with stakeholders to improve experience in a scalable manner Also own the Sales charter from a Product Operations standpoint, including understanding of correct strategy, prioritization and instrumentation of the strategy. Will need high execution rigour, and stakeholder management to work closely and drive actionables with various stakeholders across Business, Operations, Product, Business Finance, Automation, Design, Analytics/BI and Content. Partner with Product team on ironing out the product journey for Merchant Lending on the PhonePe for Business app, to ensure easy to navigate and smooth digital journey for the user Identify potential pain points for the users while accessing merchant loan products and build an intuitive support journey in all touchpoints, while optimizing for costs Partner with Business team on identifying opportunities to upsell and cross-sell different products by analysing drop offs and providing insights from customer tickets Basis opportunities identified, look at ways to prevent the issue from happening (Issue prevention) and subsequent need for customers to reach out to us for resolution (ticket prevention) Coordinate with multiple stakeholders across Product, Tech and Business teams to understand the platforms, systems and architecture for information & process flow. Identify failure nodes and dig deeper to arrive at the source and failure reasons. Evaluate and prioritize opportunities for improvement by quantitative and qualitative insights generated by ticket journeys, survey outcalling, data analysis, etc. Leverage technology, communication and processes to bring down issues and subsequent tickets created. Be curious, deploy first principles thinking and question norms/as-is processes to ideate/create and lead new projects focused on customer experience with measurable goals and business impact. Display structured problem-solving skills and use a systematic, disciplined and fact-based process to get RCAs and solve them. Ideal Candidate MBA/Post-Graduate from Tier 1/2 campuses with 3+ years of experience Strong stakeholder management and influencing skills Excellent data analytical skills, ability to do independent analysis using excel spreadsheets and dashboards to arrive at conclusions and influence teams on plans, basis the observations. Should be able to synthesize quantitative & qualitative data to derive subject matter expertise and provide relevant insights to stakeholders - business teams, product and engineering leadership. High degree of customer centricity and a keen eye for identifying opportunity areas Excellent interpersonal and communication skills, with experience interacting with stakeholders/leadership. Experience of working with product based startups would be a plus Fintech/Lending related background is a plus PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
Posted 1 month ago
5.0 - 7.0 years
5 - 7 Lacs
Bengaluru
Work from Office
The Role Overview We are looking for a dynamic and results-oriented marketer to drive & execute the marketing strategy for Payments. As the Marketing Manager, you will be the voice of the consumer while championing the brand & business objectives. You will be responsible for influencing and executing strategies that drive overall business growth by understanding business context & helping translate that into marketing strategy & then executing the marketing strategy. This is a high-impact role that requires : a) First principle thinking, business & category understanding, ability to process and appreciate disparate category, business & consumer context & translate that into sharply focussed marketing strategy & plan of action. b) It will also need ability to bring the aligned marketing strategy to life. It will involve brief writing, ability to identity partners, creative flair, analytical abilities, media & research understanding. c) For daily success being on top of business context, structured thinking, presentation skills & relationship building with external and internal stakeholders are must have skills. This role warrants for the candidate to exhibit a high degree of accountability & ownership. You will work cross-functionally, collaborating with teams across Product, Business, Finance, Analytics, Tech, Legal, Procurement and Marketing to drive impact. Experience Min 5-7 years of experience of driving the marketing charter for categories across FMCG & internet brands (travel, fashion, fintech, D2C brands, e-commerce,edutech,F&B,consumer goods) Description The RoleMarketing Manager This role is in the Marketing team at PhonePe, reporting into AD, Marketing, Payments This role will be responsible for marketing of payments business. Responsibilities 1. Payments marketing will involve driving growth for the payments business through an integrated marketing approach. This will warrant strong category & business understanding, AOP deep dive, ability to process business data into insights and translate that into marketing strategies & actionables. 2. Marketing strategy & executionDefining business objectives & translating them into clear actionables from communication, media, reserach & measurement pov. Execution & operational excellence is critical. This will involve proactively planning for campaigns & their networks with ownership & accountability, breaking down tasks into action items & identifying & working with partners to drive high quality output in a timely manner. 3.Media channels know-howThis will involve understanding channel capabilities from a targeting, impact & measurement pov. Coordinating with channel owners like traditional media , social media, digital on and off deck,CRM & merchandising to define clear problem statements & follow up on solutions & impact. 4. Integrated campaign planningUnderstanding & appreciation of business realities into clear & simple problem statements & objectives through creative & media briefs. Identifying, evaluating & onboarding the right creative, content & media partners to solve for problem statements. Planning campaign networks & campaign designs and then working with agencies/ partners to timely deliver the output. 5. Research & Insights Ability & comfort with qualitative & quantitative data translation into insights that power planning at a strategy level, creative development, media planning & impact measurement. Prior experience of utilising Brand tracks, U&A like studies is mandatory. 6. Stakeholder mgmt Managing, influencing & collaborating with key stakeholders while navigating the system to seek clarity & inputs, influence decision making, negotiate, re-pivot if needed. Must haves 1. MBA from Tier 1 college with at least 5-7 years of Marketing experience in a well established & marketing first internet/ fintech + FMCG brand. Marketing experience to that is holistic and centred around a deep category & consumer understanding with bias for action & measurement. 2. Analytical bent of mind. Comfort with numbers & relevant business, media & research metrics to arrive at clear & actionable insights. 3. Relationship mgmtAbility to manage diff stakeholders while managing ambiguity & navigating the system to influence decision making, seek clarity, negotiate & drive impact 4. Media understandingProven experience of evaluating, measuring and optimising both traditional & digital media (paid & owned). Ability to plan & drive experiments that lead to incremental impact for the categories 5. Experience of working with different creative,research & media agencies with working relations across the top league agencies.Excellent brief writing skills for Business approach notes & creative and media agencies 6. First principle thinking Ability to think strategically, ask the right questions to get and drive clarity for key stakeholders. The ability to appreciate disparate pieces of information and translate that into clear actionables is important. 7. Execution excellenceOperational and execution excellence with a high sense of accountability & ownership Critical Requirement 1. Business & category understanding along with experience in bringing marketing strategies to life through excellence in program mgmt & marketing ops 2. Ability to process & translate different points of view & information to insights that help define clear & singular marketing tasks & goals. 3. A self-starter with a bias for action & measuring impact 4. Accountability & ownership of work 5.Agility & resilience to evolve ways of working in agile environments PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
Posted 1 month ago
4.0 - 9.0 years
10 - 14 Lacs
Bengaluru
Work from Office
About The Role : Job TitleOperations Manager, VP LocationBangalore, India Role Description The role is part of the Global Cash, Surveillance & Messaging Operations . Deutsche Bank has its Operations & Technology Centers in India across Mumbai , Bangalore , Pune & Jaipur Cash Operations processes at India NOC (Near & Offshore Centers) has presence at Bangalore and Jaipur , which is lead by Director (Head :Global Cash Operations India NOC). The Vice President (VP) of the Cash Ops, will be primarily responsible for leading the Service Delivery for Cash Operations reporting to Director (Global Cash Operations India) The VP (Global Cash Operations) is responsible managing multiple teams across locations providing services to all regions on 24x 6 basis. Own the end-to-end process by ensuring controls are enhanced, risks are mitigated to achieve zero error delivery and process automation and creating efficiencies. Candidate is expected to have a has a strong understanding of the evolving industry trends in Payments products and processes Proven track record of managing high performance Operations teams & transforming processes through automation, RPA, AI etc. will be an added advantage The candidate is expected to have strong understanding of Cash Operations including strong knowledge of Global messaging & Embargo, SWIFT and ISO Standards, Cheque Processing, Payments processing, Investigations and Funds Release activities. The candidate is completely responsible for the delivery of processes managed including delivery on Service Delivery Risk & control Transformation People Management Cost Optimization Regulatory compliance Relationship Management (Pillar /Regions & Branches) What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Strategic Application : Understand and apply global cash operations strategies and objectives, focusing on service delivery, cost, risk and control, transformation and efficiency, process improvement, people management, and regulatory compliance within the operations unit. Transformation Initiatives Deliver on global transformation initiatives . Operational Guidelines Keep all operational guidelines updated, ensure adherence to standards and procedures, and identify risk mitigation measures where control issues arise. Performance Reviews Conduct regular operational performance reviews. Risk Management Effectively manage risk and ensure adherence to the risk and control framework in line with regulatory requirements, internal policies, and audit standards . Transaction Processing Responsible for the complete and accurate processing of transactions in a timely manner, including performing all relevant controls. Stakeholder Engagement Develop strong engagement with regions/branches served and all internal stakeholders. Policy Adherence Ensure all group policy requirements are adhered to. Team Management Manage teams performing various processes within cash operations . Resource Management Oversee resource and headcount management for the area/region served. Vendor Liaison : Liaise with stakeholders and the vendor management team regarding various aspects of service delivery. Quality Awareness Ensure quality awareness within the team. Transition Management Manage transitions as needed . Service Delivery Governance Implement service delivery governance frameworks through performance reviews such as SDM. Team Leadership Manage a team of approximately 100 employees, including AVPs, associates, and analysts/senior analysts . Business Strategy Support Actively support the business strategy, plans, and values, contributing to the achievement of a high-performance culture. Career Management Take ownership of personal career management, seeking opportunities for continuous development and improved performance contribution. Cultural Integration Foster a high-performance culture integrated with the bank's values and beliefs. Role Modeling Act as a role model for employees . Performance Management Drive a culture of strong performance management. Your skills and experience Experience Minimum of 12-15 years in Banking/Cash Operations with extensive knowledge of various banking products such as Cash, Cash Management Services/Systems. Proven track record in managing multiple teams, processes, and functions, and driving change. Communication Exceptional communication skills for effective interaction at all levels across business disciplines, regions, and branches. Multitasking Energetic and capable of handling multiple tasks in a fast-paced environment. Leadership Demonstrated ability to manage service delivery for large teams (approximately 100 employees), including AVPs/Managers. Technical Knowledge In-depth understanding of SWIFT and ISO features, products and services, FX processes, and cross-border remittances. Regulatory Compliance Strong grasp of regulatory and compliance requirements, risk and control frameworks governing payments, and operational risk management. Payments Systems Comprehensive knowledge of payments and clearing systems, embargo filtering, check processing, investigations, and funds release. Stakeholder Management Effective stakeholder management skills, service delivery experience, delegation, decision-making, and leadership abilities. Problem Solving Strong problem-solving skills with the ability to conduct clear and concise conversations with internal and external business partners. Service Delivery Expertise in managing service delivery across multiple locations. Analytical Skills: Strong analytical skills, attention to detail, service commitment, and solid people management skills. Project Management Ability to multitask and manage multiple deliverables/projects. Change Management Ability to lead change and effectively create business proposals, senior management reviews, presentations, and communications to clients internally and externally. Vendor Governance Experience in transitioning frameworks and delivery to vendor governance requirements in an offshore environment. Transformation Initiatives Proven track record of driving transformation initiatives involving the deployment of RPA/AI/BOTs. Shift Work Willingness to work in shifts aligned with the regions supported. How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs
Posted 1 month ago
1.0 - 2.0 years
2 - 3 Lacs
Hyderabad
Work from Office
Greetings from Continental Hospitals Operations op-Walkin Drive Experience : 1 to 3 years Location : Nanakramguda Note: Only Female Candidates are Preferable. An Operations Executive in a hospital is responsible for ensuring the smooth and efficient running of various departments, optimizing workflows, and improving patient care delivery . This role involves managing staff, implementing policies, monitoring quality metrics, and collaborating with different departments to achieve operational excellence. Key Responsibilities: Overseeing Daily Operations: Managing day-to-day activities within assigned departments, ensuring efficient patient flow, staffing, and resource allocation. Compliance: Ensuring adherence to healthcare regulations, policies, and standards. Staff Management: Supervising and supporting hospital staff, including hiring, training, performance management, and providing feedback. Process Optimization: Developing and implementing operational strategies to enhance patient care, optimize resource utilization, and improve workflow efficiency. Data Analysis: Analyzing operational data, generating reports, and identifying areas for improvement and tracking progress. Collaboration: Working with department heads, staff, and other healthcare providers to improve service delivery and patient care.
Posted 1 month ago
3.0 - 5.0 years
2 - 6 Lacs
Bengaluru
Work from Office
Key Responsibilities: Sales Insights: Verify wins, losses, and pipeline data to ensure accurate data management in CRM for all geos and BUs. Analyze data and present insights to sales leaders and CXOs Cross Team Collaboration: Collect, manage, and maintain accurate relevant data from various sources, including marketing, finance, operations, and other departments. Working knowledge of Power BI : Develop and maintain real-time Power BI dashboards and reports for different users, including sales teams, leadership, executives and CEO Presentations & Communication: Create and deliver impactful presentations to leadership. CRM Management (D365): Collaborate with developers to customize and optimize the CRM for sales effectiveness; analyze business requirements, document solutions, ensure development alignment, and test new CRM features SOW Verification & Documentation: Verify and maintain accurate SOWs and sales-related documentation. Knowledge Hub Management: Maintain and update the SharePoint knowledge repository. Skills & Qualifications: Education: Bachelor’s Degree/ MBA preferred from a Tier 1-2 college. Experience: 1-2 years in Analyst role/ 3-4 years of Sales Ops Technical Skills: Advanced Excel, Power BI(Preferred), PowerPoint; experience with CRM (MS D365) (Preferred), SharePoint. Competencies: Critical thinking, process optimization, strong communication, and collaboration skills. Roles and Responsibilities -
Posted 1 month ago
5 - 7 years
0 - 0 Lacs
Thiruvananthapuram
Work from Office
Manual Testing Experience : 5 to 7 years Location : Bangalore,Pune,Trivandrum,Kochi,Hyderabad,Chennai,Noida,Gurgaon Job Description : UST is looking for Manual Tester (Lead I - Software Testing) with below requirements: Highly skilled Web Manual Tester with 5+ years of experience, including at least 2 years of experience with windows desktop and web-based applications. The ideal candidate should have a strong understanding of manual testing techniques, test case execution, and defect tracking. You will play a key role in ensuring the quality and reliability of software products by collaborating with cross-functional teams, identifying defects, and validating application functionality across different environments. Key Responsibilities: - Perform Smoke, Sanity, Integration, Regression, Functional, UI, Usability, and Exploratory testing to ensure software quality. - Develop and execute test cases, test plans, and test scripts based on functional and non-functional requirements. - Identify, document, and track software defects using Azure Dev-Ops, JIRA and collaborate with developers for resolution. - Ensure test coverage across multiple browsers, devices, and operating systems to enhance software compatibility. - Work closely with business analysts, developers, and project stakeholders to understand requirements and contribute to overall quality assurance. - Analyze system requirements and specifications to ensure complete test coverage. - Basic knowledge of SQL to perform database validation and data integrity checks using SQL queries to verify data flow between systems. - Participate in Agile/Scrum meetings and provide testing updates, ensuring alignment with development teams. - Maintain comprehensive test documentation, including test cases, test reports, and defect reports. - Good to have - Utilize test management tools such as Zephyr Scale for test case management, execution, and reporting. Required Skills & Qualifications: - 5+ years of experience in software testing, including 2+ years in testing desktop applications. - Strong knowledge of manual testing methodologies, test case design, and execution techniques. - Hands-on experience with test management tools such as Azure DevOps, JIRA or similar. - Basic understanding of SQL queries for database testing and data validation. - Ability to work on multiple projects simultaneously and manage priorities effectively in a fast-paced environment. - Excellent analytical and critical thinking skills with a detail-oriented approach to testing. - Strong communication skills with the ability to document defects, test results, and collaborate with cross-functional teams. - Basic understanding of API testing is a plus. Required Skills azure devOps,JIRA,SQL
Posted 1 month ago
3 - 5 years
8 - 18 Lacs
Bengaluru
Work from Office
Job Summary We are looking for a dedicated HR Specialist to join our ever-evolving team. HR Specialists play a crucial role within our organization, serving as a link between our company and HR practices. Your primary role will be to support employees, managers, and alumni of NetApp by providing an excellent HR service experience across a broad range of HR subject matter areas. Our ideal candidate is an individual who is detail oriented, has excellent communication skills and who is well versed in HR functions and procedures. Our goal is to provide a smooth and friendly service experience while ensuring compliance and confidentiality are always met. Job Requirements • Knowledge or education of HR processes and best practices. • Familiarity with CRM and HCM systems. • Strong attention to detail regarding process and statutory requirements. • Good organizational and time management skills. • Excellent interpersonal, written, and verbal communication skills. • Unwavering confidentiality with employee matters and information. • Strong organizational and time management skills. • Proficient user of MS office applications including Outlook, Word, Excel, PowerPoin Job Functionalities: • Deliver a high level of customer service to candidates, alumni, employees, and managers to support all internal and external HR related inquiries or requests • Support new hires and internal transfers with onboarding • Proactively collaborate with subject matter experts (SMEs) and HR centers of excellence (COEs) to ensure efficient, accurate, and consistent support is provided to stakeholders for escalated inquiries • Complete transactions in HR systems to maintain accurate and timely employee information. • Identify areas of opportunity for self-service and process improvement • Assist exiting employees with a smooth departure process • Maintain high accuracy and attention to detail with digital employee records • Document case details clearly, accurately and on track with defined service levels (SLAs) • Establish and maintain a high level of knowledge of regional HR policies and practices and effectively communicate this to customers to ensure compliance and consistency • Assist in ad-hoc HR projects where required • Support cross regional processes Education 1-3 years of experience in customer-facing roles. 1-3 years of experience in Human Resources or equivalent education. Proven experience as an HR or customer service representative
Posted 1 month ago
3 - 5 years
5 - 7 Lacs
Bengaluru
Work from Office
Skill required: Delivery - Sales Reporting Designation: I&F Decision Sci Practitioner Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Data & AIDesign, develop and provide reports of exports and representations of pipeline data, sales results and other relevant data points. Assess pipeline status, and sales performance, identify trends and analyze root causes. What are we looking for? Sales Ops SQL Power BI Microsoft Excel Data Analytics Adaptable and flexible Ability to work well in a team Agility for quick learning Commitment to quality Written and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day-to-day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Qualifications Any Graduation
Posted 1 month ago
2 - 6 years
5 - 10 Lacs
Noida
Work from Office
Role Overview – Job Fulfilment & Marketplace Operations Location: ETT, Noida Experience Required: 3–6 years Function: Client Operations – Naukrigulf Role Purpose: This role is critical to ensuring that Naukrigulf maintains its position as a reliable, high-quality recruitment platform for the Gulf region. You will be responsible for managing end-to-end job fulfilment for our clients, maintaining the quality of free jobs on the site and contributing to operational excellence through data insights, process enhancements, and collaboration across functions. The person in this role will work at the intersection of execution, quality control, and platform reputation. If you take pride in delivering work with speed and precision, and enjoy improving processes while managing daily ops, this role is for you. Key Responsibilities: 1. Job Fulfilment (Core Delivery Mandate): Ensure timely and error-free posting of paid client jobs as per platform standards. Review job content, apply the right categorization, keywords, and visibility enhancements. Coordinate with Sales and Client Servicing teams to close gaps or discrepancies. Maintain high SLA adherence and serve as a reliable execution partner to client-facing teams. 2. Free Job Screening & Marketplace Moderation: Screen incoming free job submissions daily, applying filters to block spam, duplicates, and irrelevant listings. Use the internal job dictionary and category rules to maintain listing hygiene. Raise flags for potential violations or borderline content that may affect brand credibility. Continuously contribute to refining screening logic and SOPs. 3. Platform Hygiene & Job Quality Audits: Conduct periodic checks of live jobs to identify outdated, poor-quality, or misclassified listings. Work with web crawling and product teams to support accurate job mapping from aggregated sources. Recommend clean-up or improvement actions based on observed job trends. 4. Data Reporting & Operational Insights: Track volume of jobs processed, rejection reasons, SLA metrics, and queue status. Prepare reports to showcase performance and flag areas needing intervention. Use data to make cases for process improvement, automation, or SOP changes. 5. Process Improvement & Workflow Ownership: Take ownership of one or more key operational modules (e.g., blue collar category screening, fast-track job uploads, quality scoring logic). Identify gaps, propose fixes, and pilot new workflows that drive efficiency and accuracy. Contribute to updating documentation and onboarding material for team scaling. 6. Internal Collaboration: Engage with cross-functional teams including Tech, Product, Web Crawling, and Client Servicing to ensure smooth execution of job-related processes. Participate in UATs and new feature rollouts affecting job workflows. What Success Looks Like: 1. Jobs are posted fast, right, and on time – with near-zero errors and full SLA compliance for paid clients. 2. Platform remains clean and credible – through careful screening and categorization of all job types. 3. You act like an owner – proactively improving processes, reducing escalations, and enabling Sales/CS/Product to deliver better client value. Required Skills & Experience: 3 to 6 years of hands-on experience in backend operations, job content moderation, service delivery, or platform support – preferably in the recruitment, HR tech, or classifieds space. Strong grasp of job taxonomy, content standards, and quality parameters. Proficient in Excel/Google Sheets for reporting and tracking. Detail-oriented, process-driven, and reliable under pressure. Strong coordination and written communication skills. Exposure to Gulf market dynamics is a plus
Posted 1 month ago
8 - 10 years
8 - 12 Lacs
Pune
Work from Office
About The Role Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. ? Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a client’s business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit client’s business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others’ contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects ? ? ? Mandatory Skills: Telecom BSS NextGen Ops. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
1 - 3 years
4 - 7 Lacs
Noida
Work from Office
About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Defined Benefit (DB). Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
5 - 7 years
5 - 7 Lacs
Bengaluru
Work from Office
About PhonePe Group: PhonePe is Indias leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! The Role Overview We are looking for a dynamic and results-oriented marketer to drive & execute the marketing strategy for Payments. As the Marketing Manager, you will be the voice of the consumer while championing the brand & business objectives. You will be responsible for influencing and executing strategies that drive overall business growth by understanding business context & helping translate that into marketing strategy & then executing the marketing strategy. This is a high-impact role that requires : a) First principle thinking, business & category understanding, ability to process and appreciate disparate category, business & consumer context & translate that into sharply focussed marketing strategy & plan of action. b) It will also need ability to bring the aligned marketing strategy to life. It will involve brief writing, ability to identity partners, creative flair, analytical abilities, media & research understanding. c) For daily success being on top of business context, structured thinking, presentation skills & relationship building with external and internal stakeholders are must have skills. This role warrants for the candidate to exhibit a high degree of accountability & ownership. You will work cross-functionally, collaborating with teams across Product, Business, Finance, Analytics, Tech, Legal, Procurement and Marketing to drive impact. Experience Min 5-7 years of experience of driving the marketing charter for categories across FMCG & internet brands (travel, fashion, fintech, D2C brands, e-commerce,edutech,F&B,consumer goods) Description The RoleMarketing Manager This role is in the Marketing team at PhonePe, reporting into AD, Marketing, Payments This role will be responsible for marketing of payments business. Responsibilities 1. Payments marketing will involve driving growth for the payments business through an integrated marketing approach. This will warrant strong category & business understanding, AOP deep dive, ability to process business data into insights and translate that into marketing strategies & actionables. 2. Marketing strategy & executionDefining business objectives & translating them into clear actionables from communication, media, reserach & measurement pov. Execution & operational excellence is critical. This will involve proactively planning for campaigns & their networks with ownership & accountability, breaking down tasks into action items & identifying & working with partners to drive high quality output in a timely manner. 3.Media channels know-howThis will involve understanding channel capabilities from a targeting, impact & measurement pov. Coordinating with channel owners like traditional media , social media, digital on and off deck,CRM & merchandising to define clear problem statements & follow up on solutions & impact. 4. Integrated campaign planningUnderstanding & appreciation of business realities into clear & simple problem statements & objectives through creative & media briefs. Identifying, evaluating & onboarding the right creative, content & media partners to solve for problem statements. Planning campaign networks & campaign designs and then working with agencies/ partners to timely deliver the output. 5. Research & Insights Ability & comfort with qualitative & quantitative data translation into insights that power planning at a strategy level, creative development, media planning & impact measurement. Prior experience of utilising Brand tracks, U&A like studies is mandatory. 6. Stakeholder mgmt Managing, influencing & collaborating with key stakeholders while navigating the system to seek clarity & inputs, influence decision making, negotiate, re-pivot if needed. Must haves 1. MBA from Tier 1 college with at least 5-7 years of Marketing experience in a well established & marketing first internet/ fintech + FMCG brand. Marketing experience to that is holistic and centred around a deep category & consumer understanding with bias for action & measurement. 2. Analytical bent of mind. Comfort with numbers & relevant business, media & research metrics to arrive at clear & actionable insights. 3. Relationship mgmtAbility to manage diff stakeholders while managing ambiguity & navigating the system to influence decision making, seek clarity, negotiate & drive impact 4. Media understandingProven experience of evaluating, measuring and optimising both traditional & digital media (paid & owned). Ability to plan & drive experiments that lead to incremental impact for the categories 5. Experience of working with different creative,research & media agencies with working relations across the top league agencies.Excellent brief writing skills for Business approach notes & creative and media agencies 6. First principle thinking Ability to think strategically, ask the right questions to get and drive clarity for key stakeholders. The ability to appreciate disparate pieces of information and translate that into clear actionables is important. 7. Execution excellenceOperational and execution excellence with a high sense of accountability & ownership Critical Requirement 1. Business & category understanding along with experience in bringing marketing strategies to life through excellence in program mgmt & marketing ops 2. Ability to process & translate different points of view & information to insights that help define clear & singular marketing tasks & goals. 3. A self-starter with a bias for action & measuring impact 4. Accountability & ownership of work 5.Agility & resilience to evolve ways of working in agile environments PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe .
Posted 1 month ago
2 - 4 years
6 - 10 Lacs
Bengaluru
Work from Office
About the Role The Operations Manager is responsible for overseeing and optimizing the daily operations of the company to ensure efficiency, productivity, and cost-effectiveness. The role involves coordinating with various departments, ensuring smooth workflows, monitoring performance, and driving process improvements to meet organizational goals. The charter will include of Ability to think quantitatively and qualitatively about business problems and come up with innovative solutions to improve the metrics Working cross-functionally with key stakeholders like Business, Sales Ops, Product, Analytics to identify critical business needle movers End to end ownership of projects from problem identification to execution at BAU Collaborate with cross-functional internal/external partners and customers to identify problems and prioritize between multiple projects Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities Ideal Persona 2-4 years of experience in operations management or a similar role Strong leadership and team management skills. Excellent problem-solving abilities and analytical thinking. Advanced excel skills. SQL is a plus Strong communication, negotiation, and interpersonal skills. Excellent organizational and time management skills.
Posted 1 month ago
3 - 7 years
1 - 5 Lacs
Puducherry, Cuddalore
Work from Office
Basic Section No. Of Openings 1 External Title Service & Operations Manager Employment Type Permanent Employment Category Field Closing Date 12 Jun 2025 Organisational Skills Skill Post-conflict Highest Education Bachelor of Engineering Working Language Tamil About The Role HR Dream Goals Position Customer Support Officer- IBRLS.NO.DESIRED RESULTWEIGHTAGEKEY PERFORMANCE INDICATORAnnexure1Cash Management - Accounting of Cash and Banking the Cash30%Risk and Ops ReportAnnexure 12File despatch as per timelines (PRDD)15%Ops ReportAnnexure 23NACH Rejected Cash collections to be less than 10% of billing10%Risk ReportAnnexure 34Disbursement Management (XMS upload and query resolution)5%Risk ReportAnnexure 45FTR to be achieved as per matrix5%Ops ReportAnnexure 56Repayment reminder call for Retail customers5%Branch ReportAnnexure 67On-time closure of DCS summary and maintenance of Key Management Register10%CPC Reports / MISAnnexure 7
Posted 1 month ago
9 - 14 years
35 - 40 Lacs
Pune
Work from Office
About The Role : In Scope of Position based Promotions (INTERNAL only) Job Title: Finance Manager Operations LocationPune, India Corporate TitleAVP Role Description It is crucial for the bank to understand how profitable each businesses activity is and Finance has a responsibility to understand precisely the resource commitment the bank makes to any given client or transaction e.g. cost, capital, funding, liquidity and risk. Finance is playing a central role in keeping the bank focused on simplification and financial resource management. With our diverse teams in 47 countries, we offer a broad portfolio of capabilities. Our key functions range from Group Finance, Treasury, Planning and Performance Management, and Investor Relations to enabling functions such as Finance Change and Administration. These teams make sure we cover all Finance specific aspects for our internal and external stakeholders such as shareholder, employees, clients and regulators. Together, it is the role of Finance to oversee all financial details for Deutsche Bank globally. Sound financial principles are at the core of everything we do. Thats why Finance is vital to the way we run our business. In a global marketplace thats constantly evolving, being adaptable, decisive and accurate is critical What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities The Finance Manager provides high quality, meaningful analysis to internal stakeholders, in a timely manner, to address current and future business needs. They leverage the analytical toolkit and research techniques to create value added insights for stakeholders. They typically work under the guidance of Finance Directors to deliver analysis in line with stakeholder requirements. The role involves providing financial transparency andclose coordination with COO/Business Management. Representing Finance on Opco meetings and explaining the Financials to Ops Leads. The focus is almost exclusively cost and FTE. Collaborate with global and regional COOs, Business Managers and Finance Directors (FD) & drive financial transparency across the Infrastructure Areas Analyse & review Monthly P&L and Comment on Key Cost Drivers and variances Understand various business drivers reflected in the management reports and highlight key variances, opportunities and issues to the regional and global management teams Drive the monthly Forecast process in close coordination with FD Leads and COOs. Highlight and clarify any Key Risks to achieve Forecast Manage the Annual Planning process for the respective Infra Area and ensure Plan Financials adhere to Business Strategy and Organisational Goals for future years Preparation of monthly financial packs & presentation of financials in Monthly Review meetings to Infra Area Leads and COO FDs Implementation of improvements to the packs & further cost deep dives based on feedback from Stakeholders/Management. Supporting the cost allocation review on a monthly basis (cost amendments, allocation key changes and ensuring follow through and completion) Your skills and experience CA/MBA with 9+ years of experience in business and financial analysis, preferably with an understanding of Infra services. Strong analytical skills, detail orientation, service commitment, solid organizational & interpersonal skills. Proficient in Microsoft Office applications. Strong Excel, Powerpoint and Word skills required. Knowledge of GGL Rep+ and other BI tools will be preferred Behavioral Skills: Analysis & problem-solvingskills Ability to work independently, as well as in a team environment, prioritizes multiple tasks, and meets strict deadlines. Strong Communication skills required. Ability to converse clearly with regional and global stakeholders/clients. Acts with integrity in all interactions with colleagues, team members and clients Influencing Skills How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs
Posted 1 month ago
10 - 15 years
10 - 15 Lacs
Jaipur
Work from Office
About The Role : Job TitleOperations Lead, AVP LocationJaipur, India Role Description Individual will provide daily support and guidance to staff within the department and will work closely with NCT (direct reportees), Associates, co-AVPs and Head, to address operational issues. Responsible for ensuring that day to day operations function smoothly and issues are resolved for teams. You will be responsible for transitioning of any new process from formulating strategy, hiring people, working with onshore, implementing strategic & tactical solutions. Other responsibilities include cross -training, succession planning, preparation of management reports, departmental initiatives, and interfacing with the different departments to ensure timely and accurate processing of all activities on daily basis within the given timelines. AVP would also be responsible for other activities like BCM, Audits, Transformation and people related initiatives etc. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy. Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Effectively Manage a team size of up to 15-20 individuals. Managing Static data set up, background screening and maintenance requests. Reviewing workflows and operating procedures to ensure that they remain up to date and implementing process improvements. Reviewing daily benchmark reports (KPIs) for each of the process lines with the counterparts and working to improve the process. To build up process documentation, define benchmarks, capacity model, baseline volumes etc. for existing & newly transitioned processes. Team development and motivation through strong engagement models, effective employee communication and administering reward and recognition. Driving Process Improvement through innovation, and involvement of all. Conduct regular operational performance reviews and participate in monthly self-assessments. Effectively manage risk and foster a robust control environment. Building a strong mechanism to take care of volume peaks during peak season (If any) Ensure team morale and motivation is high through team building and regular interaction. Effective Delegation to direct reports. Grooming of Associates and NCTs. Your skills and experience Prior experience in Wealth Management Ops and Static Data / Client Onboarding/ Background screening is a must. Needs to be a self-starter with significant ability to undertake initiatives. Strong interpersonal / good negotiations skills are required, leadership skills will be essential for this role. Follow through skills, Effective communication skills, fluency in Microsoft Office skills, ability to confidently handle internal clients, futuristic and innovative approach will be expected. Ability and willingness to work in shifts is a must. Experience/Exposure Graduates with good academic records. Total experience 10 years Plus in same industry is a must. How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.
Posted 1 month ago
3 - 7 years
7 - 12 Lacs
Mumbai
Work from Office
About The Role : Job TitleOperations Expert LocationMumbai, India Role Description Candidate should have understanding and experience of Trade finance related regulatory reporting to both internal and external stakeholders (regulators, govt agencies) with accuracy and on timely basis. Namely Interest Equalization statement, Trade Credit, NESL- National E-Governance Services Ltd, Import of gold return, Stressed Asset Reporting SMA reporting1, R returns, FIU-KYC Data, Risk based supervision . Refer below highlighted details for more reports. Knowledge of regulations, FEMA, RBI circulars and Master Directions related to trade products (Exports,Imports, Guarantees, Financing & relevant reporting) Handling regulators & government agencies with regards to adhoc investigation/ queries related to trade transactions by bank. (Data collation and drafting of response in coordination with internal stakeholders), EDPMS/IDPMS discussion with Regulators. Close coordination with stakeholders (Finance, Business, Product, Compliance, CS, IT, Branch, Backoffice, loan ops,etc to collate data required to be filed at the bank level with regulators and also provide data required / sought by other departments. Experience in handling Internal and external audits I.E, RBI audits, Concurrent, Statutory, RBS Tranche I & III, Swift Controls, Group Audits, Internal testing. RBI Inspections, Submissions to RBI on RAR & RMP Observations. Working on closure of audit reports, SII, Findings. Working with finance on trade related reporting including RWA, Classification of guarantees, Asset liability related data for trade volumes, transfer pricing between group entities. Team management and guidance to team on reporting (Daily overdue reporting, LC devolved, BG invoked) and other BAU related queries. NPA monitoring and understanding of SMA reporting for trade overdue transactions. Experience of automation related to trade reporting, un-serviced interest, NPA. Preparation of RBI application for approvals related to export, import, guarantees transactions not falling under RE delegation. GST reporting related to Trade finance transaction. Vendor Governance (Audit & Ops outsourcing) Trade accounts governance Internal, Nostro, working account, A/R, A/P What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Working in the regulatory reporting team, interacting with various stake holders within Trade Finance and also across various departments of the bank. Candidate shall be responsible for ensuring accurate and timely filing of various regulatory reports of Trade Finance Operations and leading the team to manage the regulatory support activities. Your skills and experience Skills: Extremely strong written and verbal communication skills Driven and motivated to work under tight timelines Extremely diligent and hardworking to efficiently manage deadlines. Excellent skills in using MS Office Power point and Excel Experience in Trade regulatory reporting, devising MIS, running initiatives within a complex organizational structure and people management experience. Qualification and experience Graduate /Post graduate /MBA/Cas in with an industry experience of about 8 to 12 years is preferable. Looking for a candidate with experience in Regulatory reporting, Providing data to RBI during Inspections, Risk and Controls, Trade finance Operations (LC, BG, Import Export docs, Financing, structured products, supplier finance) knowledge. How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs
Posted 1 month ago
1 - 6 years
2 - 6 Lacs
Hyderabad
Work from Office
Role- Medical Coder: We are looking to hire an experienced Coder / Sr. Coder with active coding certifications (CPC / CPC-A / CIC / CCS / COC). With strong domain expertise in CPT and ICD (diagnosis) coding, the incumbent should be able to validate the coding after reviewing all relevant medical records ensuring codes are accurate and sequenced correctly in accordance with government and insurance regulations. Working in an evolving healthcare setting, delivering innovative solutions using our shared expertise. Using opportunities to learn and grow through rewarding interactions, collaboration, and the freedom to explore professional interests. Giving priority always to what is best for our clients, patients, and each other. With our proven and scalable operating model, complementing a healthcare organizations infrastructure to quickly drive sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience. Responsibilities: Assign codes to diagnoses and procedures, using ICD (International Classification of Diseases) and CPT (Current Procedural Terminology) codes. Follow up with the provider on any documentation that is insufficient or unclear. Communicate with other clinical staff regarding documentation. Search for information in cases where the coding is complex or unusual. Receive and review patient charts and documents for accuracy. Review the previous day's batch of patient notes for evaluation and coding. Ensure that all codes are current and active. Requirements: Education Any Graduate. 1 to 7 Years experience in Medical Coding. Successful completion of a certification program from AHIMA or AAPC. Strong knowledge of anatomy, physiology, and medical terminology. Skilled in assigning ICD-10 & CPT codes. Solid oral and written communication skills. Able to work independently. Flexible to work from office and home as required by the business.
Posted 1 month ago
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