Operations - Team Leader

Role & responsibilities Provide daily coordination support to operational and clerical teams, ensuring smooth workflow and task completion across various departments. Assist the manager with administrative tasks such as scheduling, documentation, and communication to facilitate efficient operations. Oversee service assurance and customer service activities, addressing inquiries and resolving issues promptly. Manage on-road operations, including handling, dispatch, pick up, and delivery processes to ensure timely service. Implement and maintain quality management practices to uphold service standards and customer satisfaction. Monitor and control network operations to optimize efficiency and minimize disruptions in service. Support the customer service and support group in resolving customer queries and enhancing client relationships. Manage contract sourcing and negotiations to secure reliable service providers and vendors. Ensure compliance with regulations and safety standards for handling dangerous goods during operations to mitigate risks. Preferred candidate profile Skills: Time Management Problem Solving Planning & Organizing Accuracy & Attention to Detail Advanced MS office skills (Excel, Word, PowerPoint) Competencies: Accountability and Adaptability Business and Customer Focused Communication and Collaboration Innovation and Critical Thinking Leadership and Influence Confidentiality and Integrity