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6.0 - 11.0 years
7 - 10 Lacs
Noida
Work from Office
Job Description Associate Manager / Manager (Batch Operations) Company: PhysicsWallah Location: Noida, Sector 62 Work Mode: 6 Days from Office Walk-in Interview: Monday Designation: Associate Manager / Manager – Batch Operations About the Role: PhysicsWallah is looking for a highly organized and experienced Associate Manager / Manager (Batch Operations) to lead all operational aspects for assigned categories. This role will focus on timely content management, team leadership, quality assurance, issue resolution, and continuous process improvements to ensure seamless batch operations. If you are a proactive leader with a strong focus on team optimization, collaboration, and delivering results, we’d love to meet you! Key Responsibilities: 1. Batch & Category Management Oversee batch operations across assigned categories. Identify and resolve delays in content uploads and test series publishing. 2. Team Leadership & Development Lead, mentor, and motivate team leads to drive productivity and growth. Effectively manage team escalations and issue resolution. Allocate new team members to appropriate teams and balance workloads. 3. Quality Assurance & Control Maintain robust QA/QC processes through audits and checklists. Drive timely resolution of fatal and non-fatal errors to ensure content accuracy. 4. Productivity Optimization Monitor team performance, optimize workloads, and improve team efficiency. 5. Enhancements & Projects Lead system enhancements, liaise with technical teams for improvements, and align team members to new projects for timely delivery. 6. Cross-functional Collaboration Work closely with category managers to resolve content-specific challenges and ensure smooth communication across teams. 7. Ad-hoc Task & Reporting Address and track ad-hoc project requirements and ensure accurate reporting (AOP projections, data-backed reports, employee recognition reports, etc.). 8. Content Transfer & Escalation Management Supervise content transfers between batches with 100% accuracy. Maintain rapid escalation control and minimize issue resolution time. 9. People-Centric Leadership Cultivate a supportive, collaborative team culture and promote continuous team growth and well-being. Qualifications & Experience: Education: Bachelor’s degree in Business Administration, Operations Management, or a related field (Master’s/MBA preferred). Experience: 7-10 years of progressive operations or project management experience. Minimum 3 years of team handling experience is mandatory . Prior experience in EdTech/content operations is a strong advantage. Location: Must be based in Noida, Greater Noida, or Delhi . Skills & Competencies: Strong proficiency in operations tools and platforms. In-depth knowledge of QA/QC processes, escalation handling, and content lifecycle management. Analytical mindset with proven ability to prepare data-driven reports and projections. Exceptional leadership, mentoring, and team-building skills. Strong communication and stakeholder management capabilities. Ability to thrive in a fast-paced and dynamic environment. People-centric attitude with a proactive, accountable, and results-driven mindset. Important Notes: Walk-in Interview on Monday — Please only apply if you are available for a face-to-face interview on Monday at our Noida office. Only candidates based in Noida, Greater Noida, or Delhi will be considered. 6 days from office, Noida Sector 62.
Posted 10 hours ago
3.0 - 5.0 years
2 - 2 Lacs
Bengaluru, HRBR Layout, Kammanahalli
Work from Office
Job Summary: We are seeking an experienced Store Manager to lead our retail apparel store. The ideal candidate will be responsible for overseeing daily operations, sales performance, inventory control, financial management, and team leadership to ensure an excellent customer experience. Key Responsibilities: Operations Management - Oversee store operations, inventory, and visual merchandising to align with company standards. Team Leadership Lead, train, and motivate store staff to achieve high performance. Sales & Customer Service - Drive sales and ensure outstanding customer service while resolving any customer concerns. Inventory Control - Monitor stock levels and implement effective loss prevention measures. Financial Management Review financial reports, manage store budgets, and ensure profitability. Qualifications & Requirements: Experience: 3-5 years of retail management experience, preferably in the apparel industry. Skills: Strong leadership, sales, and customer service skills. Technical Knowledge: Familiarity with retail management software and POS systems. Additional Requirements: Flexibility to work evenings, weekends, and holidays. Ability to lift stock and stand for extended periods.
Posted 10 hours ago
2.0 - 7.0 years
3 - 4 Lacs
Kolhapur, Solapur
Work from Office
Key Responsibilities: Team Management: Lead and manage a team of branch or unit managers across multiple locations within the assigned cluster. Provide guidance, support, and performance management to ensure that team members achieve their targets. Conduct regular meetings with teams to review performance, share feedback, and align on goals. Operations Management: Oversee daily operations across multiple branches/units, ensuring smooth functioning and adherence to company policies and standards. Ensure consistent execution of company strategies, procedures, and processes across all locations. Implement operational best practices to improve efficiency, service delivery, and customer satisfaction. Skills / Experience - 1. Candidate should be a graduate 2. Candidate sould have min 2 year of experiance in Two wheeler Loan industry 3. Should be able to Speak, Read and Write in English, Marathi 4. Should be willing to travel within Maharashtra as per the companies requirement 5. Should have basic Excel skills. 6. Candidate sould have min 2 years of experiance from NBFC .
Posted 11 hours ago
4.0 - 9.0 years
7 - 17 Lacs
Hyderabad
Work from Office
In this role, you will: Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance Use technical expertise in the designated area and resolve escalated issues Provide feedback and present ideas for improving or implementing processes and customer support Perform complex operational and customer support initiatives within Operations functional area Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures Apply technical knowledge and expertise to perform work and action requests Provide subject matter expertise and interpretation of procedures to staff Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications: 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Posted 11 hours ago
2.0 - 7.0 years
5 - 10 Lacs
Bengaluru
Work from Office
In this role, you will: Perform moderately complex operations duties in support of either a service center or department environment Require considerable knowledge of company personnel policies and practices Collect data and prepare related operational reports Prepare input forms for automated data processing system Utilize the company's internal operations to perform duties Coordinate projects Furnish information to authorized persons Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation Required Qualifications: 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Posted 11 hours ago
2.0 - 7.0 years
5 - 10 Lacs
Hyderabad
Work from Office
In this role, you will: Perform moderately complex operations duties in support of either a service center or department environment Require considerable knowledge of company personnel policies and practices Collect data and prepare related operational reports Prepare input forms for automated data processing system Utilize the company's internal operations to perform duties Coordinate projects Furnish information to authorized persons Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation Required Qualifications: 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Posted 11 hours ago
20.0 - 22.0 years
16 - 25 Lacs
Rajasthan
Work from Office
Min 20 years of experience in Power Distribution Sector. Relevant experience in power utilities & electricity distribution projects. Should have done at least one project of Rs. 1000 Cr or above in the capacity of Team Leader or similar.Developing project plan and implementing the same. Documenting daily, weekly, monthly and yearly report and submitting the same to the top management. Encouraging and assisting the team members and workforce for effective work resulting in improvement.
Posted 11 hours ago
2.0 - 7.0 years
5 - 10 Lacs
Hyderabad, Bengaluru
Work from Office
In this role, you will: Perform moderately complex operations duties in support of either a service center or department environment Require considerable knowledge of company personnel policies and practices Collect data and prepare related operational reports Prepare input forms for automated data processing system Utilize the company's internal operations to perform duties Coordinate projects Furnish information to authorized persons Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation Required Qualifications: 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Bachelor's degree holder, preferable business course 2+ years experience in banking operations (Commercial Banking or CIB) Experience in banking operations or any of the following: payments/settlements/fund transfers, Trade & Securities, Custody related to banking products Knowledge on Message types SWIFT, FED WIRE, CHIPS, Telex and IntelliTRACS system an advantage Good in both verbal and written communication skills Good investigation and problem solving skills Organizational and detail oriented skills Sound risk management mindset and good understanding of compliance - AML/OFAC/KYC/Due Diligence Ability to handle high volume and short SLA or turn around time Ability to work in changing and fast paced work environment Ability to manage and prioritize work to meet deadlines despite frequent interruptions, able to multi task Able to perform shift work (incl. Night Shifts) and report on IN public holidays if fall on Mondays to Fridays including Christmas and New Year's eve Good Knowledge on ISO Messaging system Job Expectations: The team member will be responsible for research, investigation and analyzing routine payment inquiries received via different message types from Remitting Banks, Beneficiary banks & Intermediary banks.Investigation types ranges from simple to moderately complex inquiries including repairing message types and transferring funds from one account to another. Payment inquiries should be received in an authenticated message i.e. SWIFT, Tested Telex or Fed Serv. 1090. Investigations of the payment cases could include identification of types of payment errors, duplicate payments, incorrect recipient/beneficiary, incorrect intermediary bank, or incorrect SWIFT message type used, Sanction, etc; Correction and creation of different SWIFT/CHIPS/FedWire payment message types used by the sender; duplicate processing, erroneous or cancelled payments; will all form part of the day to day activities of the Team member.
Posted 12 hours ago
8.0 - 13.0 years
7 - 13 Lacs
Chandigarh
Work from Office
Key Responsibility Responsible for fault repair, S2S activities for airtel broadband customers for the Circle Responsible for KPI delivery as per target & action for continues improvement Responsible for identification of improvement areas for the circle & define corrective actions Responsible for quality of fault repair /workmanship in the circle Responsible for continuous improvement in customer experience Responsible for process & SoP adherence Responsible for reduce OPEX expenditure & Cost efficiencies as per AoP S2S (New sales, rental upgrade, technology migration, Other LoB products etc) through service teams. Optimum use of resources with planned productivity Responsible for timely material consumption Responsible for QOS parameters related to TRAI, Regulatory & statutory compliance for the circle/Cluster Improvement of audit score for the circle Anticipate risks on services & take proactive action to ensure customer satisfaction Partner Management : FR - Partner identification along with SCM, Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts. Regular review with partners. Timely NFA / PR/PO for material & services Work closely with all stakeholders to ensure smooth operations. Recommend process improvement to enhance customer experience Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score Up keeping of broadband network (Cable Copper & ODN) and Network elements for circle/Cluster Reduction of GFR, SLA, CFI & Quality of workmanship (Repeat + Reopen) In depth knowledge of broadband/FTTH, WiFi network, Broadband CPEs & copper / FTTH quality parameters. Regular monitoring of fault repair performance, analyze customer faults for corrective actions Monitor individual performance at engineers, TL & ZI wise performance. Responsible for reduction in open SR & SRs outside SLA. Track reason for outside SLA cases & corrective actions Gate meeting at defined frequency Visits as per defined norms Marquee permissions Proactive corrections New process implementation
Posted 12 hours ago
3.0 - 8.0 years
9 - 14 Lacs
Mumbai
Work from Office
Company: Marsh Description: Marsh is seeking candidates for the following position based in the Mumbai, India office Lead Specialist - Research (M&A, Due Dilligence - Insurance Background) We will count on you to Invest in understanding our business thoroughly Contribute to the growth of the Marsh brand within the Australian and New Zealand market Prepare and deliver parts or whole of insurance due diligence reports Support in the preparation of key documents for transactional risk insurance placements Summarise key quotations received from insurers Prepare kick off materials for insurance placements Keep abreast of changing risk and insurance market conditions Coordinate with colleagues from other practices within the region Demonstrate extreme responsiveness and process excellence in daily work Estimate timelines accurately, deliver on time, flag issues proactively, be solution oriented and create routines that enhance efficient working Develop strong relationships with colleagues and stakeholders through high quality project delivery, responsiveness, and agile and clear communication Contribute to process improvement of the team by making relevant recommendations and executing the process initiatives to enhance the efficiency and quality of overall delivery What you need to have: Masters / Bachelors in Economics or Masters in Business Administration (MBA) / equivalent post-graduation certification from a reputed institute Minimum of 3 years of experience in collecting information, co-ordinating with colleagues, writing professional client ready reports, at leading professional services / research & advisory firms in Insurance industry Prior experience in a Due Diligence role, or demonstrated experience with clients considering M&A from Insurance background Excellent English language communication skills - written and verbal Strong analytical, critical thinking, and problem-solving skills Excellent project and process management skills Advanced level of proficiency in MS Office - PowerPoint, Word, and Excel Ability to identify the right data from a finite data set and compile part/whole of the report Highly organised and self-motivated with the ability to work without heavy supervision, act in an agile way independently, in a fast-paced environment Strong commitment to absorb and engage in feedback discussions and enhancing own knowledge and quality of end products What makes you stand out Strong understanding of M&A insurance products and in assessing insurance coverage gaps Experience working in a cross-cultural environment Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh, a business of Marsh McLennan (NYSEMMC), is the worlds top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businessesMarsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.
Posted 12 hours ago
3.0 - 8.0 years
20 - 25 Lacs
Noida
Work from Office
Company: Mercer Description: Application Management Services AMSs mission is to maximize the contributions of MMC Technology as a business-driven, future-ready and competitive function by reducing the time and cost spent managing applications AMS , Business unit of Marsh McLennan is seeking candidates for the following position based in the Gurgaon/Noida office: Principal Engineer Kubernetes Platform Engineer Position overview We are seeking a skil led Kubernetes Platform Engineer with strong background in Cloud technologies (AWS, Azure) to manage, configure, and support Kubernetes infrastructure in a dynamic, high-availability environment. The Engineer collaborates with Development, DevOps and other technology teams to ensure that the Kubernetes platform ecosys tem is reliable, scalable and efficient. The ideal candidate must possess hands- on experience in Kubernetes clusters operations management, and container orchestration, along with strong problem-solving skills. Experience in infrastructure platform management is required. Responsibilities Implement and maintain platform services in Kubernetes infrastructure. Perform upgrades and patch management for Kubernetes and its associated components (not limited to API management system ) are expected and required. Monitor and optimize Kubernetes resources, such as pods, nodes, and namespaces. Implement and enforce Kubernetes security best practices, including RBAC, network policies, and secrets management. Work with the security team to ensure container and cluster compliance with organizational policies. Troubleshoot and resolve issues related to Kuber netes infrastructure in a timely manner. Provide technical guidance and support to developers and DevOps teams. Maintain detailed documentation of Kubernetes configurations and operational processes. Maintain and support of Ci/CD pipelines are not part of the support scope of this position . Preferred skills and experience At least 3 years of experience in managing and supporting Kubernetes clusters at platform operation layer , and its ecosystem. At least 2 years of infrastructure management and support, not limited to SSL certificate, Virtual IP. Proficiency in managing Kubernetes clusters using tools such as ` kubectl `, Helm, or Kustomize . In-depth knowledge and experience of container technologies, including Docker. Experience with cloud platforms (AWS, GCP, Azure) and Kubernetes services (EKS, GKE, AKS). Understanding of infrastructure-as-code ( IaC ) tools such as Terraform or CloudFormation. Experience with monitoring tools like Prometheus, Grafana, or Datadog. Knowledge of centralized logging systems like Fluentd , Logstash, or Loki. Proficiency in scripting languages (e.g., Bash, Python, or Go). Experience in supporting Public Cloud or hybrid cloud environments. Marsh McLennan (NYSEMMC) is the worlds leading professional services firm in the areas ofrisk, strategy and people. The Companys 85,000 colleagues advise clients in 130 countries.With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses.Marsh advisesindividual and commercial clients of all sizes on insurance broking and innovative risk managementsolutions.Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clientsgrow profitably and pursue emerging opportunities.Mercer delivers advice and technology-drivensolutions that help organizations redefine the world of work, reshape retirement and investmentoutcomes, and unlock health and wellbeing for a changing workforce.Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com , or follow us onLinkedIn andTwitter Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person. Marsh McLennan (NYSEMMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businessesMarsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.
Posted 12 hours ago
3.0 - 7.0 years
8 - 13 Lacs
Bengaluru
Work from Office
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: Monitor alerts and system notifications as per SLA Perform initial triage of triggered alerts, validate severity, and escalate as needed Document incident details and provide timely communication to stakeholders and support teams Analyze telemetry data from Azure Log Analytics and Metrics Explorer to identify trends, anomalies, and potential issues Provide input for root cause analysis by correlating logs and performance data Collaborate with Operations, DevOps, and Application teams during incidents Participate in post-incident reviews and contribute to the development of preventive monitoring rules Continuously refine alerting thresholds to reduce false positives/negatives Help tune monitoring for accuracy, relevance, and performance across environments Maintain documentation for alert configurations, runbooks, and monitoring architecture Generate daily/weekly/monthly reports on system health, SLA breaches, and alert trends Support integration of Azure Monitor with ITSM tools (e.g., ServiceNow) Assist with basic automation of alert responses using Logic Apps, Azure Automation, or PowerShell Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Bachelor’s degree in Computer science Engineering or other Engineering and , IT, or equivalent experience Azure fundamentals certifications At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission. #NIC External Candidate Application Internal Employee Application
Posted 12 hours ago
1.0 - 3.0 years
2 - 4 Lacs
Gurugram
Work from Office
Agent shall provide online customer service support to the application users of the Customers (Users), that consists of the following:handling back office tickets and providing 24 hours a day and 7 days a week online enquiry and chat services to Usershandling Users enquiries, advice and suggestions via email or online toolssupporting other business units by liaising with the relevant teams from the Customers end, accurately documenting Users requests and advice provided to Users, and providing feedback on the cases in the form of documentationhandling Users complaints, special cases or completing ad hoc tasks as required by CustomerBe proactive, readily available as per schedule for incoming chats and answer them promptlyMeet and Exceed the customer expectations, service level and respective targets as agreed, including the customer satisfaction, productivity and quality.Utilize support tools and resources necessary to provide the services at a high level on chats.Proactively identify the improvements to the products and services, raise an alarm whenever there is a bottleneck which hampers the user experience. Qualifications Following are the requirements:Should be able to work with minimum supervision in a WFH modelCandidate should have enough space at his home to have an ergonomic set up for a chair and a table, with good speed of WiFi ( upto 100 Mbps)Should have relevant experience for customer handling on chats.Proficient in either of the combination of languages in all three modes- Writing/ speaking/reading English/Hindi English/Urdu English/BengaliShould be able to score the minimum score on the assessment by the organization. Willing to work for 5 days in a week with two offs ( Split/consecutive) in a 24*7 environment. Should be open to night shifts. Job Location
Posted 12 hours ago
2.0 - 7.0 years
4 - 8 Lacs
Gurugram
Work from Office
Manage team performance Provide effective coaching and constructive feedback to subordinates Take customer service and escalation when needed Holds team huddle/coaching session/goal-setting/one on one as needed/required Handles escalated requests and researches answers posted by associates to ensure customer satisfaction Reviews and analyzes performance data, creates action plans and monitors execution to ensure goals are met Holds regular check-in meetings with the client to keep them informed of the trends, changes and development within the team Facilitates learning sessions to enhance associate technical and communication skills Performs administrative tasks such as sending daily capacity reports, daily/weekly performance dashboards and other ad hoc tasks ' Qualifications College Degree At least 2 years work experience in Travel Process Job Location
Posted 12 hours ago
2.0 - 5.0 years
4 - 7 Lacs
Chennai
Work from Office
What this job involves Job Description Transforming to the Workplace Team of the future Commitment to deliver the best level of service every time through obsessive level of attention to detail Client/Stakeholder Management (in support of the Site lead) Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators Deliver an exceptional quality of service to the Client, as reflected by Client feedback Operations Management: To Assist Reporting Manager for the smooth running of operations To provide Help Desk services in accordance with company policies, procedures and processes. Achievement of the Key Performance Indicators and Service Level Agreement targets. Provide Call logging services in accordance with the service guidelines. Receive and log complaints - Record complete details of the service requests / complaints from employees of (Client). Assign Unique Identity numbers for all service requests / complaints Work order / Job cards - Generate job cards / work orders for all service requests with specific tasks by assigning unique reference numbers Assign and Despatch - Assign specific service provider based on the nature of request / complain. Follow- up on completion - Close service requests by regularly following up with respective service assignee and record response times Customer feedback - Communicate with requestor to ensure call closure, request status, reasoning and commit on probable timing of call closure Reporting - Prepare daily / weekly reports on call status. Prepare monthly report on recurring calls and assist Building Engineers in job card analysis Ensure compliance of regulations / requirements of JLL management Provide assistance in general administrative activities as required Contribute to the Monthly Management Report to (Client) Participate in Emergency Evacuation procedures including crisis management and business continuity. Manage all Health and Safety issues and actively participate in Health and Safety reviews Assist with the re-sourcing of other aspects of JLLs operation as required Perform other duties as required by JLL and (Client) Work closely with Administration in relation to the payment of invoices. Work closely with Engineering and Facilities in relation to the completion of work orders/ contractor management and agreed operational procedures Sound like you To apply you need to be: CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA Ideal Experience Excellent verbal and written communication skills as well as presentation skills Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements Strong analytical, organization and administration skills, Strong PC skills A minimum of 2 to 5 years in the facility management industry/hospitality industry with a Bachelors degree Experience in Help Desk operations and processes are required with strong Administration Skills. Strong Customer Service focus Excellent people skills and ability to interact with a wide range of client staff and demands Knowledge of Occupational Safety requirements Demonstrated experience with continuous improvement initiatives highly desirable Demonstrated experience with client reporting and the preparation of statistical call analysis Graduate in any discipline 2 3 years experience in Help Desk management Proven ability to function effectively as part of a team Proven ability to initiate and follow through with improvement initiatives Good communication Skills. Critical Competencies for Success (with corresponding I am JLL behaviours) Client Focus & Relationship Management I Value my Customers Demonstrates proactive & professional approach to customer service and stakeholder engagement Has a natural hospitality-orientated communications acumen Ability to interact with a wide range of client staff, including senior levels Ability to manage conflict and balance between client and firm requirements Has a customer service oriented attitude Program Management & Organizational Skills I am Proactive Excellent planning & organizational skills to prioritize work and meet tight deadlines Proven ability to manage multiple and complex operational matters on a daily basis Problem Solving & Strategic Thinking I am Innovative Capacity to deal with ambiguity and solve complex problems effectively Analytical, proven ability to solve problems using a quantitative approach Proven ability to employ holistic approaches and looks at long term solutions Other Personal Characteristics Detail focused and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo Works well with diverse teams from various countries/cultures KEY STAKEHOLDERS Management Staff Client Representatives Client Occupants / End-users Vendor Staff DIRECT REPORTS TBC INDIRECT REPORTS TBC REPORTING TO Workplace Regional Lead On-site Chennai, TN Scheduled Weekly Hours: 48 . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.
Posted 12 hours ago
10.0 - 20.0 years
10 - 20 Lacs
Mumbai
Work from Office
Position Title: Plant Head Department: Production / Manufacturing Location: Taloja Job Summary: Plant Head is responsible for overseeing the operations plant, ensuring efficient and safe production of aluminum products. This role involves managing the plant's overall operations, ensuring compliance with industry standards, managing personnel, optimizing processes, and maintaining high-quality standards while ensuring the plant operates smoothly, cost-effectively, and safely. Key Responsibilities: Plant Operations Management: Oversee daily operations of the anodization plant, ensuring all processes are running smoothly and efficiently. Ensure that production targets, quality standards, and deadlines are met. Monitor plant equipment, machinery, and facilities, ensuring they are well-maintained and operational. Develop and implement operational strategies for improving plant efficiency and productivity. Quality Control: Ensure the anodizing process meets required quality standards and customer specifications. Develop and implement quality control procedures and ensure compliance. Analyze production results, identify areas for improvement, and implement corrective actions as necessary. Safety and Compliance: Ensure that the plant operates in compliance with safety regulations, environmental standards, and industry guidelines. Implement and enforce safety protocols to minimize accidents and ensure a safe working environment for employees. Monitor and control waste management and hazardous material handling in compliance with legal requirements. Staff Management: Lead, train, and manage a team of plant operators, technicians, and supervisors. Organize shift schedules, manage staffing levels, and allocate resources efficiently. Conduct performance reviews and provide ongoing training and development opportunities for staff. Foster a positive and productive work environment. Budget and Resource Management: Develop and manage the plants budget, ensuring cost control while meeting production goals. Optimize resource utilization, including raw materials, energy, and labor. Identify cost-saving opportunities without compromising on quality or safety. Process Optimization: Continuously evaluate production processes to identify opportunities for improvement in quality, cost, and efficiency. Introduce new technologies and innovations to improve the anodizing process. Work closely with the R&D team to implement new products or production techniques. Customer Relationship and Technical Support: Work closely with customers to understand their requirements and ensure that production processes meet their needs. Address any technical concerns or issues raised by clients and provide solutions in a timely manner. Assist in product development and ensure products meet customer specifications and regulatory standards. Reporting and Documentation: Prepare regular production, safety, and maintenance reports for senior management. Ensure accurate documentation of all operations, processes, and any changes or improvements made. Skills and Qualifications: Bachelor's degree in Engineering (Mechanical, Chemical, Metallurgical, or similar). Proven experience in anodization, electroplating, or a related manufacturing process. Strong knowledge of anodizing process chemistry, equipment, and safety standards. Experience in plant management, including operations, maintenance, quality control, and budget management. Strong leadership and interpersonal skills with experience managing teams. Excellent problem-solving and decision-making abilities. Knowledge of environmental regulations and industry safety standards. Strong communication and organizational skills. Experience: Minimum of 10-15 years of experience with at least 8-10 years in a supervisory or managerial role. Experience in a similar plant head or senior operational role within manufacturing or surface treatment industries. Work Conditions: Full-time position. Must be available for occasional weekend or after-hours work, depending on plant requirements. Ability to work in a manufacturing plant environment with exposure to chemicals, machinery, and other industrial conditions. Salary: 12.5 to 18 lakh per year.
Posted 12 hours ago
1.0 - 2.0 years
3 - 4 Lacs
Noida
Work from Office
Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose "” a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose "” people "”then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.Job Summary:The Garnishment Specialist I, is responsible for providing world class support and timely processing of assigned Garnishment Cases for UKG Inc.'s customers who utilize our Garnishment Administration and Disbursement product offering. The key responsibilities are to accurately process garnishment withholding orders to ensure compliance. This includes following the jurisdiction requirements and our standard processes to set up payroll deductions and written responses as required to the agencies and courts.Primary/Essential Duties and Key Responsibilities:— Ability to recognize and categorize orders for all garnishment types— Performs accurate and timely payroll transactions related to garnishments to include set-up, data entry, garnishment interpretation and updating deductions data according to established timelines, standards and procedures for garnishments types, including but not limited too Child supportso Releases— Provides accurate and timely written answers to garnishment and/or court notices as required within prescribed time limits— Ability to effectively examine and reconcile garnishments— Respond timely and accurately to internal contacts concerning garnishment deductions— Follows the established process to ensure delivery in compliance for each required mailing— Escalates non-routine inquiries and issues to Garnishment Specialist, Lead and Garnishment Manager— Effectively use appropriate resources which include including process documentation and our compliance reference "˜Complete Guide to Federal & State Garnishments', Garnishment Specialist, Lead, Manager— Attend and Actively participates in all scheduled Select Service Group, Garnishment Department and POD Team meetings and reviews recordings for any missed due to time off or other unavoidable conflicts— Stays current and adheres to federal and state guidelines when handling garnishment orders— Assists with garnishment set-up for new client implementations as requested— Being flexible and adapting to process improvements and changes and making suggestions to improve standard processes— Being a team player always remembering that all clients are our clients— Other Special projects or tasks assigned by Management.Required Qualifications:Knowledge, Skills and Abilities— 1-2 years Garnishment and/or Payroll or any related experience— Intermediate proficiency with Microsoft Office applicationsWord, Excel, Outlook— Must be able to manage assigned work in an organized, proactive and independent manner to meet all required time frames and commitments— Excellent analytical ability within a high transaction volume environment— Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm— Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions, and percentages— Assists with related special projects as required— Overtime may be required during any calendar quarterExperience, Education, Certification, License and TrainingGraduate / Post GraduatePreferred Qualifications:— Working knowledge of UltiPro is a plus— FPC or CPP is a plus Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! in the Application and Interview Process UKGCareers@ukg.com
Posted 12 hours ago
15.0 - 24.0 years
25 - 40 Lacs
Bengaluru
Work from Office
Role & Responsibilities Recruit, manage, coach, and develop a team of in-office Financial Crimes Operations Associates Guide your team in completing decision reviews for Sanctions/AML/Enhanced Due Diligence (EDD) for high and very high risk businesses Drive strong operational delivery and process improvement helping to mitigate financial crimes risk while balancing operational efficiency and user impact Set clear goals and direction, and provide regular feedback on team members performance Be data-driven in your analysis of performance, and in your decision making Minimum requirements At least 5+ years of direct people management experience Experience with payments, risk, compliance, and/or financial services industry operations Expertise in AML, Sanctions or Due Diligence regulations and best practices Knowledge of financial crime regulatory frameworks, inclusive of BSA Patriot Act, OFAC, and EU Anti-Money Laundering Directives Excellent written and verbal communication skills in English Please help us expedite the interview process by applying here formally: https://stripe.com/jobs/listing/sanctions-operations-manager/6590888
Posted 12 hours ago
3.0 - 6.0 years
4 - 6 Lacs
Pune
Work from Office
REF73446W- Senior Associate - Operations- OTC (Collections and SAP)- US shifts - Pune O2C Collection- Good understanding of Order to Cash cycle, strong experience in customer collection, working experience in GETPAID tool and SAP will be a plus Functional knowledge: First point of contact for client engagement / escalation management. Identify and work towards improvements projects resulting in process efficiencies Collectors: Voice calling Dispute Management Customers account Reconciliation Customer Query Resolution Customer Account Management (Follow up on payment of open balances) Update and maintain accurate records of collection activities Refund process Collection report Query response (Customer / Collection manager / Credit controller)Process improvement methodology: Has process improvement acumen.Account Management: Knows the counterparts at client side and maintains a supportive and professional relationship with them Maintains a communication channel to report regular issues and highlight the exceptions Customer Orientation: Ability to understand client expectations and requirements Strives to adhere and improve performance on SLAs and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution Ability to maintain relationships with relevant line manager or counterparts or Stakeholders Understands to the expectations from own role to ensure delivery on client expectations; delivers accordingly Responds to any changes, alterations, customer requests and escalates as required Solution oriented, effective communication with customers on issues raised, findings and proposed resolution. Is mindful of customer feedback, voice of customer - coordinates on action plans to address issues Accountability: Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these Collaboration and Teamwork Understands and works towards the common goals of the organization rather than getting confined to own silo Resolves conflicts at his or her level; escalates if required. Displays good collaborative spirit Does not resist change management Addresses problems and finds solutions by working within and between WNS teams, including consultation with and or escalation to other towers when required Analytical Thinking and Problem Solving: Identifies anomalies, errors, and aberrations in output Dives into problem areas to identify root causes and attempts to apply a range of contexts and scenario to identify possible causes of the aberrations and identifies solutions Proposes and supports implementation of process improvements Communication skills: Participates actively in team meetings; articulates thoughts clearly Listens with attention and builds own understanding Demonstrates requisite verbal and written communication skills Job Location- Pune (Viman Nagar) Shifts: US shifts (6:30pm to 3:30am) (WFO Only) Qualifications B com, M com MBA Finance
Posted 13 hours ago
8.0 - 10.0 years
4 - 8 Lacs
Gurugram
Work from Office
Operations Lead Revenue Recognition What this job involves: Perform detailed reviews/analysis of Master Agreements and Contracts to ensure that revenue is properly recorded in accordance with ASC 606 Review and verify accuracy of journal entries, revenue accruals and account reconciliations Implement and perform routine checks and balances onrevenue recognition, to ensure an efficient process for ensuringrevenueisrecognizedin the correct general ledger accounts and periods Perform monthly close duties including journal entry preparation and review, account reconciliations, bad debt and aging review etc. Participate in technical interpretation of revenue recognition on key agreements Research and prepare written technical accounting policies and positions for non-standard revenue transactions Document key processes; identify areas of opportunities and create plans to successfully execute improvements Develop and maintain productive working relationships with the finance and controllership teams across all business units Perform ad hoc reporting and special projects as requested Sound like you To apply, you need to have: Prior experience with revenue recognition or work with ASC 606 (IFRS 15/ Ind AS 115) Ability to review and interpret contracts Strong technical and analytical skills Advanced knowledge of Microsoft Excel and Power point Demonstrated ability to work effectively under pressure with multiple and changing tasks Key skills: Strong organizational and interpersonal skills. Strong oral and written communication skills Experience and success working in a team environment. CA / CMA/CWA is must. 8-10 years of relevant experience. 5-7 years of supervisory experience mandatory. What you can expect from us On-site Gurugram, HR Scheduled Weekly Hours: 40
Posted 13 hours ago
7.0 - 12.0 years
6 - 9 Lacs
Bengaluru
Work from Office
Needs to have a Customer support Team Leading experience For TL roles, candidate needs to have people management experience (Conducting performance reviews, Appraisal discussion’s, Monthly reviews, etc) in addition to above. Managing a Team to CS to Resolve customer issues and concerns in a professional and timely manner, ensuring a high level of customer satisfaction. Sales Campaigning, Selling, cross-selling, and upselling products to drive additional revenue. Resource Planning, Career planning, Performance Management, Work Force Management, Team SLA/KRA/KPI,CSAT Training. Effectively reviewing & handle client escalations monitor & analyze key performance indicators (KPIs), driving continuous improvement. Experience or knowledge for Messaging/Web chat Experience/Knowledge of Service Levels, Quality and Productivity KPI’s Manage shrinkages. Skills and Qualifications: Strong Business Acumen, Excellent communication, Proactive approach, Team Management, Positive Attitude. ~ Profiling must be : BPO, Chat/Voice LOBDriving KPI’s NPS, CSAT, IR, FCR, Upselling, Sales Promo etc.) Roster, attrition and Feedback, knowledge of client KPI's, Sales/Upselling. Understanding of performance QUARTILES Coaching/Feedbacks, Consequence Management, Understanding of entire Performance Management System. Good experience into Team management- Attendance, shrinkages, KRA, KPI, Attrition management, conflict management etc.
Posted 13 hours ago
3.0 - 5.0 years
5 - 7 Lacs
Noida
Work from Office
Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They support the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for processing non complext to complex transactions, resolving the standard process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing the reconciliations. - Grade Specific Entry and mid-Junior level in a Finance Administration roleStrong team player with the ability to build good relationships with their stakeholders.Able to act on own initiative with regular supervision. Understands when to seek guidance/escalateSupports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity Skills (competencies)
Posted 13 hours ago
2.0 - 7.0 years
7 - 17 Lacs
Bengaluru
Work from Office
About this role: Wells Fargo is seeking an Operations Processor. In this role, you will: Perform moderately complex operations duties in support of either a service center or department environment Require considerable knowledge of company personnel policies and practices Collect data and prepare related operational reports Prepare input forms for automated data processing system Utilize the company's internal operations to perform duties Coordinate projects Furnish information to authorized persons Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation Required Qualifications: 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Posted 13 hours ago
15.0 - 20.0 years
7 - 17 Lacs
Bengaluru
Work from Office
About this role: Wells Fargo is seeking a Business execution Senior Manager (Corporate Title Executive Director) Business Continuity / Operational Resiliency (M 3) within the Enterprise Business Resiliency Team at India and Philippines In this role, you will: Manage and develop a team of Business Execution Consultants while ensuring successful planning, integration, impasse resolution, and m Work with senior management to develop and execute on Strategy for the Enterprise Business Resiliency Functions to be performed from I &P Partner with various stakeholders & business partners globally and in the region to successfully deliver on Resiliency Execution for Operations Strong understanding of Operational framework in a global environment including delivering to SLAs and ensure EBR functions are delivering to the Global requirements. Understanding of associated risk, successful performance in a risk-based environment with a proven track record of risk reduction Build a positive risk culture, where processes are constantly challenged, risks are proactively identified and mitigated / managed on end-to-end basis. Review processes on end-to-end basis for opportunities of improvement, cost avoidance, cycle time reduction, enhanced controls and making them more efficient with Net Savings Manage large team of Senior Individual contributors across Consultants, Sr Consultants, AVPs, Sr AVPs. Develop and deliver to People strategy including hiring for Key positions, build a continuous talent pipeline for Key roles succession for critical roles, development initiatives and build a culture of continued learning leveraging internal trainings and external certifications / industry certifications Build Expertise across EBR functions performed globally as well as from I &P Contribute to strategic initiatives, by Providing expert inputs on new framework for Resiliency / change requests /Process Enhancements /Taxonomy / Services /Critical products /New Tool Build out / System of Records/Reporting and Analytics Build Deep understanding of the Enterprise Resiliency Policy and framework, Reporting Tools and leverage data for management reporting, MIS and key short term / long term strategic decisions. Contribute to driving change in policies /resiliency framework through insights from Operational delivery of EBR functions. Provides leadership in the integration/ implementation of Enterprise Business Resiliency programs / services / key initiatives working with EBR leaders /Resiliency Leads as well as cross functional business partners, recognizing the significance of competing priorities and strategies and adjusting as necessary. Interpret and develop range of policies and procedures, especially relating to Controls / Risk and controls sell assessment etc.for resiliency global deliverables performed from I&P Build readiness for Self-Assessments, Risk reviews and continuous availability of evidence in support of associated controls. Build a framework for functional training to enable SME Capability to build for the EBR Global delivery Required Qualifications: 15-20 years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. 10+ years Management experience Desired Qualifications: Minimum, 15 years of experience including Resiliency/Business Continuity Management (BCM) & Operations Experience of running large teams in a global environment. Minimum 10+ years of experience in Business Continuity / Operational Resiliency in Banking & Financial (BFSI) / GCCs Minimum 10+ years of People Management experience in managing Senior Resources and large teams. In depth understanding of entire life cycle of BCM (Policy, governance, development of BCPs, SOPs, Response Plans, Site / City Testing, Incident /Crisis management etc.) Work with senior management to develop and execute on Strategy for the Operations Resiliency to be performed from I &P Experience in Resiliency functions like Planning , Governance, Quality Review, 3rd Party Resiliency, Reporting & Analytics, Exercise & Maintenance, Service Governance, Resiliency Transformation, Change Management, Continuous Improvement, Controls for Resiliency, Incident Management. Partner with various stakeholders & business partners globally and in the region to successfully deliver on the Global Delivery Functions Strong understanding of Operational framework in a global environment including delivering to SLAs and ensure Enterprise Business Resiliency (EBR) functions are delivering to the Global requirements. Understanding of associated risk, successful performance in a risk-based environment with a proven track record of risk reduction. Build a positive risk culture, where processes are constantly challenged, risks are proactively identified and mitigated / managed on end-to-end basis. Review processes on end-to-end basis for opportunities of improvement, cost avoidance, reduction in steps, cycle time reduction, enhanced controls and making them more efficient with Net Savings. Develop and deliver to People strategy including hiring for Key positions, build a continuous talent pipeline for Key roles, succession for critical roles, development initiatives andbuild a culture of continued learning leveraging internal trainings and external certifications / industry certifications. Build Expertise across EBR functions performed globally as well as from I &P Contribute to strategic initiatives, by providing expert inputs on new framework for Resiliency / change requests /process enhancements /taxonomy / services /critical products /New Tool Build out / System of Records/Reporting and Analytics Build Deep understanding of the Enterprise Resiliency Policy and framework, Reporting Tools and leverage data for management reporting, MIS and key short term / long term strategic decisions. Contribute to driving change in policies /resiliency framework through insights from Operational delivery of EBR functions. Functional Ownership for Key EBR functions for Operations resiliency performed from I&P Provides leadership in the integration/ implementation of Enterprise Business Resiliency programs / services / key initiatives working with EBR leaders /Resiliency Leads as well as cross functional business partners, recognizing the significance of competing priorities and strategies and adjusting, as necessary. Interpret and develop range of policies and procedures, especially relating to Controls / Risk and controls sell assessment etc for EBR global deliverables performed from I &P Build readiness for Self-Assessments, Risk reviews and continuous availability of evidence in support of associated controls. Build a framework for functional training to enable SME Capability build for the EBR Global delivery functions. Management Reporting for various reviews. Develop mechanisms for strong framework for management reporting, MIS, tracking of actions and evidencing of tracking and closure of any actions on end-to-end basis. Experience in managing global delivery functions involving transition / migration of processes & functions and establishing delivery capability in GCCs. Experience in leading projects / programs involving process re-engineering / transformation. Have managed key partners in Business Resiliency Space like Relationship Managers, Resiliency Officers, BC Quality Reviewers, 3rd Party QR, Vendor Assessments etc. Been involved in RCSA/ risk reviews /audits / control testing activities. Participated in various risk boards / control councils at country / business / function level. Hands on ability to work on Data / MIS /Reporting / management presentations for Senior Stakeholders and Business Reviews Strong communication, presentation,influencing and stakeholder management skills. University: Degree in Business or related discipline, MBA preferable Industry Certification in Business Continuity would be preferable. Job Expectations: Manage the end-to-end delivery of Resiliency for Operations as a Global Delivery Activity performed out of India and Philippines This position will report to the Head of EBR for India and Philippines and Functionally to the Global Head of Resiliency Execution for Operations Some of the Key Stakeholders include the leadership team of Enterprise Business Resiliency, Global Resiliency Leads, I &P Leadership Team, Controls, Independent Risk, Audit, HR, COO, CAO, Corporate Properties and Corporate Security and Technology, Regulatory Relations, 3rd Party Vendorsand Business Groups / Enterprise functions /Operations Leadership team Building a Best-in-class Talent Capability for Operations Resiliency / EBRfunctions atI&Pwith focus on achieving Sustained delivery, Meeting risk and Control guidelines, transform processes and take functional ownership for the EBR Functions performed at I &P Ability to work in a fast-paced deadline driven global operations environment. Senior level experience in or Exposure to Change Management/ Program management/ Solutioning at global level preferred Excellent Communication, planning and organizing skills The following will provide candidate greater strengths to perform on the role: Experience in Program Management / Project Management / Operational Risk /Control/ Risk reviews including audits Good expertise on Data management, Excel / MIS / Reporting Tools / Power Point. Ability to present data / approaches / strategy / management updates in the form of effective presentations/ management updates for reviews Exposure to tools like Everbridge / Service Now / Tableau / Fusion / SharePoint etc. Experience in working with Partners across Operations, Technology, Corporate Security, Corporate Properties, Finance and HR. Industry certification on Business Continuity from bodies like BCI /DRI Ability to partner & collaborate with stakeholders located both locally & globally in achieving shared business objectives & goals. Timings will require at least half day overlap with USA, a regular workday will be from 1.30 pm IST 10.30pm IST, subject to earlier or later hours at times as business requires. Candidate must be based out of posted location (Hyderabad/Bangalore) and will be required to work as per organizations In Office Work Schedule requirements at a minimum of 4 days per week in office and flexibility to work from home for 1 day a week . This role may require you to work ~5 weekends a year. Timings will require at least half day overlap with USA, a regular workday will be from 1.30 pm IST 10.30pm IST, subject to earlier or later hours at times as business requires. Candidate must be based out of posted location (Hyderabad/Bangalore) and will be required to work as per organizations In Office Work Schedule requirements at a minimum of 4 days per week in office and flexibility to work from home for 1 day a week . This role may require you to work ~5 weekends a year. 26 Jun 2025 To request a medical accommodation during the application or interview process, visit . Wells Fargo maintains a drug free workplace. Please see our to learn more.
Posted 13 hours ago
0.0 - 1.0 years
2 - 3 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
Title: Operations Management Trainee Location: Hyderabad, Bangalore, Patna, Kolhapur, Cochin, Chennai - Onsite Employment Type: Intership/Permanent Experience Level: Freshers / Recent Graduates Role: As an Operations Executive , you will support the end-to-end execution of MICE and Leisure travel programs. You will coordinate with multiple vendors to get the best deals, optimize costs, and ensure the smooth delivery of services during tours and events. Responsibilities: Support in achieving Gross Operating Profit targets for the MICE/Leisure business. Coordinate with suppliers (hotels, transport, airlines, DMCs) for competitive quotes and optimized services. Monitor and control tour operating costs while maintaining service quality. Ensure timely communication and coordination with suppliers for real-time client requirements. Assist in upselling activities to improve profitability and enhance client on-ground experience. Maintain accurate tour costings and reconcile with statement of margins. Handle vendor payments and file closures as per company processes. Ensure smooth execution of group operations as per agreed terms. Stakeholders you'll work with Internal Teams: Business Leaders and Decision Makers Sales & Marketing Teams Operations and Support Staff Cross-functional Teams across Departments External Contacts: Clients (Corporate and Leisure Groups) Travel Suppliers & Vendors (Hotels, Airlines, Transporters, DMCs) Consultants and Travel Partners Local Service Providers and Agencies Who Should Apply? Fresh graduates (BBA / B.Com / Hospitality / Travel & Tourism) passionate about travel operations and event management. Strong communication & coordination skills. Basic understanding of travel planning/logistics is a plus. Willingness to learn, adapt, and grow in a fast-paced environment.
Posted 13 hours ago
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Operations management is a crucial function in every industry, ensuring efficient processes and workflows to meet business objectives. In India, the job market for operations management roles is thriving with numerous opportunities for job seekers. If you are considering a career in operations management, this guide will provide you with insights into the job market, salary range, career progression, related skills, and interview questions in India.
These cities are known for their robust industrial presence and offer a plethora of opportunities for operations management professionals.
The average salary range for operations management professionals in India varies based on experience levels. Entry-level positions may start from INR 4-6 lakhs per annum, while experienced professionals can earn upwards of INR 15-20 lakhs per annum.
The career path in operations management typically progresses from roles such as Operations Executive, Operations Manager, Senior Operations Manager, to eventually reaching positions like Director of Operations or Chief Operating Officer (COO).
In addition to operations management expertise, professionals in this field are often expected to possess skills such as project management, supply chain management, data analysis, and leadership abilities.
As you explore operations management jobs in India, remember to showcase your expertise, experience, and passion for optimizing processes and driving business success. Prepare thoroughly for interviews, demonstrate your problem-solving skills, and showcase your ability to lead and manage operations effectively. With the right skills and preparation, you can excel in the dynamic field of operations management in India. Good luck with your job search!
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