Posted:1 week ago|
Platform:
On-site
Full Time
Key responsibilities:
● Coordination with drivers, fleet owners and internal team till delivery
● Managing complaints/ escalations while journey management of particular vehicle
● Should have experience in vehicle placements follow-up, vehicle tracking & connect with fleet owners, customers, drivers
● De-escalation of issues and follow-up issue to closure ● Adding trip details in the desktop/phone.
● Handling and Training customers on mobile and desktop applications.
● Preparation of Daily MIS for different clients ● Handling Customer queries and providing solutions.
● Follow up to ensure that appropriate actions were taken on customers' requests
● Refer unresolved customer grievances or special requests to Operationsʼ Manager
● Extensively calling up and communicating via other media, multiple stakeholders on a daily basis
● Calling multiple stakeholders extensively
Preferred qualifications:
● Efficient in handling and communicating with customers
● Ability to listen and active problem-solving skills
● Good interpersonal skills, excellent verbal communication & basic written communication
● Basic knowledge of Excel
● Decent knowledge of mobile apps and desktop applications.
● Having prior experience in the transportation industry will be an added advantage.
● Knowledge of regional language
● Ready to work 6 days a week
Job Types: Full-time, Permanent
Pay: ₹12,000.00 - ₹22,000.00 per month
Schedule:
Application Question(s):
Experience:
Work Location: In person
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