Operations Associate II

Sitero is an emerging leader in Clinical services and software solutions for the life sciences industry. We have experience and expertise in a diverse range of therapeutic areas and focus on innovative, technology-enabled solutions that allow our clients to focus on their core strengths. For early phase studies through Phase III clinical trials, our experienced team delivers high-touch services and technology to ensure the safety of all stakeholders across the clinical research community with an emphasis on ethics, compliance, and innovation.

Job Title:

Location:

Function:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Primary Responsibilities

• Support the operational implementation and ongoing investigator payment services for Payments projects or programs
• Support the creation and maintenance of vendor, site, and Principal Investigator (PI) records, bank setup entries, and user management
• Analyze clinical trial agreements, study protocols, and contract budgets, and support the review of contract budgets and the import of contracts
• Provide support for ongoing payment transactions, invoicing process, batch processing services, payment settlement, and query resolutions, in accordance with contractual Service Level Agreements
• Use strong critical thinking and problem-solving skills to assist project managers, operations lead, and other team members in resolving payment and other work-related issues
• Work well independently as well as collaboratively in a team with strong communication skills to ensure the project manager and project stakeholders are aware of the status of operational activities including successful completion of deliverables
• Participate in project team meetings, execute project deliverables on time, and provide status updates in implementations of Site and Patient Payments from project kickoff to study closeout
• Make final decisions on internal team discussions or escalate problems to the appropriate management personnel
• Manage expectations and deliverables on a client-by-client basis
• Provide excellent customer service at all times during all interactions with customers

Maintains Quality Service and Departmental Standards by

• Contributing to the development and maintenance of the Site and Patient Payments product roadmap resulting in the production of new features or enhancements to existing products with product management
• Reading, understanding and adhering to organizational Standard Operating Procedures (“SOP”)
• Establishing and enforcing departmental standards
• Reviewing and updating company SOPs related to Site and Patient Payments

Secondary Responsibilities

Contributes to team effort by

• Exploring new opportunities to add value to organization and departmental processes
• Helping Payments Project Managers to accomplish deliverables
• Performing other duties as assigned and deemed necessary

Maintains Technical Knowledge by

• Attending and participating in applicable company sponsored training

EDUCATION AND EXPERIENCE REQUIRED:

Education:

• Bachelor’s degree in business, finance, technology/software development area preferred

Experience:

• 3-5 years of successful experience in the Operations Associate role or other equivalent investigator payments experience required
• Experience in invoice processing preferred
• Experience in contract entry accuracy, transaction processing, and client satisfaction preferred
• Background knowledge, understanding, or experience in clinical trial research field is highly desirable

Additional skill set:

• Excellent customer service, documentation, and organizational skills
• Excellent attention to detail and orientation toward meticulous work
• Strong interpersonal and communication skills, both verbal and written
• Strong computer skills, including MS Office suite
• Ability to work in a collaborative group setting and independently and to adjust to changing priorities
• Ability to manage multiple priorities well and error-free
• Ability to project and maintain a professional and positive attitude

Working conditions:

Travel: 0-25%

Lifting: 0-20lbs

Other: Computer work for long periods of time

COMPENSATION & BENEFITS:

Sitero proudly offers an impressive compensation package and benefits, including a competitive salary, Variable pay, paid time off, and healthcare and retirement benefits.

EMPLOYMENT TYPE:

Full Time, Permanent

COMMITMENTS:

• Standard Hours 40 hours per week, one hour lunch, Monday – Friday. Additional hours as needed.
• Willing to work in shifts as and when needed.

DISCLAIMER:

Sitero is an equal opportunity employer and welcomes all job applicants. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.