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Deutsche Bank
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Operations Analyst, NCT

Operations Analyst, NCT

Deutsche Bank

1 - 4 years

5 - 9 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

production performance measurement pc desktop process improvement projects project management operations management process excellence documentation german language process transition client reporting performance reporting front office

Work Mode

Work from Office

Job Type

Full Time

Job Description

:
Job TitleOperations Analyst, NCT
LocationBangalore, India
Role Description

Executing assigned Client reporting production activities

Ensure 4 eye principal is being followed in the team

Conduct spot checks to ensure and document adherence

Maintain up to date process manuals and process reviews

Manage queries within team and resolve them with help of onshore colleagues if required

Assist manager in reviewing process changes and update procedures

Plan back up for team during their leaves

Escalate all issues in time, to the appropriate level, to avoid any adverse impact on the business

Maintain clear and prompt communication with departments like risk, front office and performance measurement, IT etc.

Ensure teamwork culture is practiced.

To get involved in process improvement projects driven by the management.

Ensure proper back-ups created and assist other teams during contingencies (Staff shortage, high volumes etc)

What well offer you

100% reimbursement under childcare assistance benefit (gender neutral)

Sponsorship for Industry relevant certifications and education

Accident and Term life Insurance

Your key responsibilities

To ensure processes are performed as per defined Key Operating Processes.(KOP)

The Analyst/Senior Analyst will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties.

Candidate/ Applicant needs to ensure team adherence to all cut-off times/deadlines and quality of processing as maintained in SLAs.

signed production duties.

Candidate/ Applicant should ensure that all queries/first-level escalations related to routine activities are responded to within the period specified.

Needs to conduct checks and maintain documentation to ensure that there are sufficient records for future reference

Should take responsibility and act as backup for the team manager in absence and share best practices with the team.

To escalates unusual activity (new client activity, slow systems, delayed approvals, deviations form KOP).

Awareness of risks attached to the processes and escalation of potential risks to the bank to Team Manager.

To communicate with the stakeholders to share any process specific updates or to escalate any issues.

Your skills and experience

Basic understanding of Client / Performance Reporting

Knowledge of German language - Minimum requirement B2.2 or equivalent

Good communication (verbal & written) and interpersonal skills

Willingness to take on responsibility and learn new tasks

Sound desktop PC skills including Microsoft Office

Ability to work quick and accurately, even under tight deadlines

Team-playing skills

How well support you

About us and our teams
Please visit our company website for further information:https://www.db.com/company/company.htm

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Deutsche Bank

Banking and Financial Services

Frankfurt

approximately 84,000 Employees

2330 Jobs

Key People

Christian Sewing

CEO
Karl von Rohr

President
Garth Ritchie

Former Head of Corporate & Investment Bank

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Operations Analyst, NCT