Vice President 1 EXL IT service management

0.0 years

0 Lacs

Noida, Uttar Pradesh, India

On-site

Basic Function . Manage the Operational Delivery . Ensure all migrations are managed seamlessly . Map peer levels across client organization and establish peer level relationships within the client organization . Establishing operational performance goals . Work with the Sales, Client Relationship managers & Migrations team to provide support/oversight for new/ additional off shoring opportunities . Put control measures in place to ensure adherence to budget and cost control Essential Functions This position is responsible for Utilities Operations outsourced to EXL. Key responsibilities include: . Lead and manage Utilities operations outsourced to EXL . Ensure consistent service delivery in a consultative and solutions-based capacity . Negotiating and finalizing SLA's with the Client - contract negotiation . Establishing a review/ reporting mechanism with the Client . Should have the ability to pre-empt potential issues and take proactive measures to address them . Strive for high levels of customer satisfaction. Take responsibility to meet and exceeding client SLAs . Provide guidance, supervision and review to Utilities operational teams to ensure that job responsibilities are met and are in line with Client's and EXL's goals and objectives . Develop and manage strong independent relationships with clients at senior positions . Oversee the continuous improvement of processes and the development of the team with the goal to achieve best practices and optimal output . Lead and coach the team to recruit and retain high caliber staff . Provide coaching, guidance and support, set professional development plans to assist employees to reach their full potential through the Performance Management process . Review the progress of attrition action plans and check effectiveness

Posted 2 days ago

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Group Operations Lead - Abstractions JLL

10.0 - 14.0 years

0 Lacs

haryana

On-site

As a Lease Administration professional at JLL, you will play a critical role in delivering consistent and qualitative Lease Administration Abstraction services for our clients. You will lead a team responsible for managing the Abstraction aspect of Lease Administration and oversee the operational delivery of your team members. Your responsibilities will include recruitment, development, salary reviews, promotions, and day-to-day support, ensuring adherence to targeted KPIs and policies. You will also collaborate with internal stakeholders and contractors to drive continuous performance improvement and share best practices. In this role, you will be accountable for the highest qualitative delivery in Lease Administration. You will manage administrative and recruitment matters, act as a mentor to team members, and ensure the accuracy and timeliness of client abstractions. Additionally, you will be responsible for maintaining processes and procedures to comply with internal and external policies, resolving escalations, and encouraging teamwork and performance excellence. Your additional responsibilities will involve contributing to team meetings, maintaining respectful relationships with colleagues, managing regional business relations and stakeholder communication, and delivering excellent customer service. You will also be responsible for managing Abstraction staff, implementing start-up accounts, providing solutions for client needs, and ensuring strong leadership within the team. To succeed in this role, you should have impeccable expertise in lease administration, a minimum of 10-12 years of industry experience, strong attention to detail, knowledge of real estate leases and accounting, and the ability to prioritize work within tight deadlines. You should possess strong computer skills, project management skills, excellent communication skills, and the ability to manage a team effectively. If you are an avid reader, fast learner, critical thinker, and self-motivated team player with a strong sense of responsibility and accountability, this job is the perfect match for you. Join us at JLL and apply today to be part of our dynamic team.,

Posted 1 week ago

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