Vice President 1

Basic Function

. Manage the Operational Delivery

. Ensure all migrations are managed seamlessly

. Map peer levels across client organization and establish peer level relationships within the client

organization

. Establishing operational performance goals

. Work with the Sales, Client Relationship managers & Migrations team to provide support/oversight for

new/ additional off shoring opportunities

. Put control measures in place to ensure adherence to budget and cost control

Essential Functions

This position is responsible for Utilities Operations outsourced to EXL. Key responsibilities include:

. Lead and manage Utilities operations outsourced to EXL

. Ensure consistent service delivery in a consultative and solutions-based capacity

. Negotiating and finalizing SLA's with the Client - contract negotiation

. Establishing a review/ reporting mechanism with the Client

. Should have the ability to pre-empt potential issues and take proactive measures to address them

. Strive for high levels of customer satisfaction. Take responsibility to meet and exceeding client SLAs

. Provide guidance, supervision and review to Utilities operational teams to ensure that job

responsibilities are met and are in line with Client's and EXL's goals and objectives

. Develop and manage strong independent relationships with clients at senior positions

. Oversee the continuous improvement of processes and the development of the team with the goal to

achieve best practices and optimal output

. Lead and coach the team to recruit and retain high caliber staff

. Provide coaching, guidance and support, set professional development plans to assist employees to

reach their full potential through the Performance Management process

. Review the progress of attrition action plans and check effectiveness