Operation Performance Management Analyst

Description As a Business Analysis Associate I within the Operations Performance Management team, you will play a pivotal role in generating analytical insights that significantly influence the financial performance of the Collections organization across Card, Overdraft, and Auto lines of business. You will develop comprehensive data expertise to support cross-line performance monitoring and analysis, forge strong partnerships with key stakeholders, and utilize your understanding of data to craft compelling business narratives that drive decisions and strategic direction. Job Responsibilities Support daily operations and tasks related to specific functional areas or business partners. Create business review decks, weekly updates, and ad-hoc communications for presentation to senior leaders and team members. Ensure projects are completed within established timelines. Participate in cross-functional teams to drive initiatives. Assemble data, build reports/dashboards, and provide innovative solutions for business partners. Identify risks and opportunities, proposing solutions to unlock value. Required Qualifications, Capabilities, and Skills Over 5 years of professional experience in business and relevant MIS/Technology roles. Strong understanding of business operations and procedures, with the ability to connect them to business fundamentals. Proficiency in sourcing data from multiple locations, integrating them, and providing actionable information for reporting or analysis. Eagerness to learn and adapt to new technologies. Open-mindedness to diverse perspectives. Ability to anticipate and resolve customer and general issues with urgency. Expertise in using advanced statistical tools, such as regression analysis and interpreting correlation coefficients. Ability to interpret business trends, propose solutions to improve them, and identify gaps with recommendations. Knowledge to incorporate other business areas in analysis and solutions, such as inventory, strategy, and contact management. Experience in reporting and data analysis development, with the ability to meet strict deadlines. Strong proficiency in SAS, Alteryx, SQL, and advanced Excel. Preferred Qualifications, Capabilities, and Skills Prior experience in Collections Operations is preferred. Bachelors degree or equivalent is required.