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Posted:1 day ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities: Handle multiple customer queries simultaneously via live chat Provide accurate information regarding products, services, or orders Escalate complex issues to the appropriate teams Maintain chat quality and adherence to response time SLAs Document customer interactions properly for reference Edit videos for various platforms (YouTube, Instagram, website, etc.) Add music, dialogues, graphics, and effects Collaborate with the creative team to meet content goals Ensure all edits are in line with the brand’s identity and style Stay updated with video trends and editing software updates Create and maintain vendor profiles in the database/ERP system

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