Openings For Quality Analyst_ International (Email & Chat)

2 - 6 years

3 - 4 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description


  • Providing active feedback to agents through email & chat /ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time
  • Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement
  • Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance.
  • Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience.
  • Required to provide detailed analysis for escalations, product and process changes/launches.
  • Coordinate for calibration sessions and adherence towards enhancing calibrated process performance.

Criteria

  • Graduation from any stream is mandatory
  • Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background.
  • Experience on feedback and coaching techniques, ensuring improvement of the process through Quality tools on Lean, Kaizen and Six Sigma.

Shifts timings

  • Should be ready to work in flexible shifts, Rotating Day and Night

Week Off

  • 5 days working, 2 days rotational off

Interested candidates reach out to:

Pavithras19@hexaware.com / 9626261016

SobanV@hexaware.com / 8056741915

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Hexaware Technologies logo
Hexaware Technologies

IT Services and IT Consulting

Navi Mumbai Maharashtra

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