41 Onsite Support Jobs - Page 2

Senior Delivery Manager - End User Experience - - - - - - - - - - - - Key Responsibilities: EUX Service Availability and Performance: Ensure consistent availability and optimal performance of EUX services. Monitor and address issues related to end-user equipment, onsite support, helpdesk services, and procurement processes. Implement best practices and standards to improve the end-user experience. Leadership: Lead and manage the EUX functions ensuring alignment with organizational goals. Foster collaboration within the team and with other departments. Mentor and guide team members, facilitating skill development and growth. Vendor Management: Oversee contracts and relationships with vendors to ensure service quality and adherence to SLAs. Evaluate vendor performance and manage negotiations to optimize cost and service delivery. Project and Operations Management: Oversee and coordinate EUX-related projects, ensuring timely delivery and alignment with objectives. Manage day-to-day operations, ensuring seamless support for end-users. Security and Compliance: Ensure that EUX services comply with organizational security policies and standards. Implement measures to safeguard user data and maintain system integrity. Cost Management: and Contract Management Monitor and manage the budget for EUX services, ensuring cost-effectiveness. Identify opportunities for cost optimization while maintaining service quality. Single Point of Contact: Act as the primary liaison with the EUX service line for all EUX-related topics. Communicate effectively with stakeholders, ensuring clarity and alignment on priorities and goals. Skills Required. In depth experience in IT service management, with a strong focus on end-user services. Proven track record in managing projects, operations, and vendors. In-depth understanding of EUX topics, including end-user equipment, onsite support, helpdesk, and procurement processes. Experience in managing diverse teams and fostering cross-functional collaboration. Knowledge of ITIL practices and frameworks is highly desirable. Availability Flexibility to work from the office 3-4 days a week. Flexible to collaborate with global teams across different time zones.

Location: Bangalore Work from office only. Job time: Rotational shifts and weekly rotational shift Job Description for Desktop Support (Systems Engineer or Senior Systems Engineer). Experience min 4 years in End user Support. Graduation or Min 3 year Diploma is mandatory to apply for the role. Company Transportation provided within Bangalore (as per companys transportation boundaries) Technical 1. Good knowledge of computer hardware & peripherals. 2. Troubleshooting hardware and software issues. 3. Installing and upgrading operating systems and computer software (UEFI & remote) 4. Patching of operating systems & DLP troubleshooting 5. Antivirus installation and troubleshooting 6. Basic Troubleshooting networking and connection issues (DHCP / DNS) 7. Good verbal & written communication skills 8. Knowledge of imaging and creation of Golden master images. 9. Basic Troubleshooting Windows domain networking 10. Basic troubleshooting of printers & media players (scala /xibo) 11. Knowledge of any of the ticketing tool and workflow. Preferred certification in MCSE / MCP or any desktop, VDI certifications. Venue Adress: 24/7 Customer Pvt. Ltd. Prestige Tech Platina 2, Marathahalli Sarjapura Outer Ring Road, Kadabeesanahalli, Bangalore 560087, Karnataka, India

We are looking for a Senior IT Analyst to join our team in Hyderabad . Experience : 3 to 7 years Location : Hyderabad (3 days work from office in a week) Notice Period : Should not exceed 30 days Preference : Local candidates from Hyderabad only Mandatory Skillset : End-User Support (L2) IT Asset Management Employee Onboarding & Offboarding Experience with ServiceNow Strong hands-on experience in On-site IT Support If you meet the above criteria and are ready for your next challenge, click the Apply button to submit your application. Expand your professional network connect with Heena on LinkedIn for valuable industry connections: linkedin.com/in/heena-kausar-3a2b94a4

Monitor Bin/tickets Provide Hands and Feet support Ensure tickets are assigned to correct team Update the ticket with resolution steps and choose correct resolution category and close the ticket on time Health insurance Provident fund

Installing and configuring client computer systems. Responding to client IT support requests. Meeting with clients to diagnose software, networking, or hardware issues.

Your skills 18 months of IT experience (or equivalent) Ability to build relationships Excellent time management skill Experience in OS, Apps and H/W installation and troubleshooting depending on project products Your tasks Provide day to day local/remote desktop support Handle inbound calls and answer questions Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system Be part of us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. That s why Hemmersbach is The Social Purpose IT Company. Your benefits Buddy program Company events Onboarding program

Your skills 18 months of IT experience (or equivalent) Ability to build relationships Excellent time management skill Experience in OS, Apps and H/W installation and troubleshooting depending on project products Your tasks Provide day to day local/remote desktop support Handle inbound calls and answer questions Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system Be part of us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. That s why Hemmersbach is The Social Purpose IT Company. Your benefits Buddy program Company events Onboarding program

Kramer AV Recruitment 2024 Kramer Electronics India is looking for Application Engineer based out of Bangalore We are looking for 8+ years experienced professional who deep understanding of AV technologies and has handled product support. Responsibilities Pre-Sales Responsible for addressing product Queries and Enquiries, Product Support, Responsible for providing AV design solution with Company product portfolio to customer/ dealers , consultants and Internal Sales team Liaising with the HQ teach support team for New product updates, product info etc Delivering trainings on Products and Technology to the dealers/ Channel partners in the region Responsibilities Post-Sales Providing after sales support in terms on product info, troubleshooting product, onsite support, online support Liaising with the Service team to ensure faster response time and resolving of any open issues for the region. Reporting to - Technical Manager Requirements and Qualifications Should have minimum 8+ years experience in Audio visual Industry in Pre-Sales and Post sales support Education Qualification: BE Should be well versed and updated on the latest technologies in Audio visual domain Should be well versed with Networking technologies Certifications like CTS , CCNA preferred Should have good communication skills Region and Location: Bangalore

Why We Work at Dun Bradstreet Dun Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers . Designation - Analyst II Location - Turbhe, Navi Mumbai Key Responsibilities : Preparation of report by analyzing a given entity assignment of credit rating within the timelines and the SLA and ensuring full accuracy of data and quality Adhering to the different processes and timelines as per the SLA of projects Ensuring appropriate update of the database and relevant MIS along with process compliance Perform complex analyses, and work on financial/business research-based assignments / reports Interact with Correspondents/Customers/Sales Associates/Internally to ensure delivery of reports by ascertaining quality timeliness. Being part of the internal rating committee Responsible for value addition and process improvement in reports Ensuring required Extracts as per business requirements from various data sources Support to sales team for explaining product information to the customers by making presentations, onsite support if required and handling any specific queries. Ensuring proper MIS of the responsible business areas Interaction with other SBU members for specific projects Key Requirements : Chartered Account / Cost Account/ MBA with 5 years of experience Linguistic Proficiency - English Hindi Primary external interaction - corporates business partners Primary internal interaction - sales associates, supervisors and support function heads . .

Why We Work at Dun Bradstreet Dun Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers . Designation - Analyst II Location - Turbhe, Navi Mumbai Key Responsibilities: Preparation of report by analyzing a given entity assignment of credit rating within the timelines and the SLA and ensuring full accuracy of data and quality Adhering to the different processes and timelines as per the SLA of projects Ensuring appropriate update of the database and relevant MIS along with process compliance Perform complex analyses, and work on financial/business research-based assignments / reports Interact with Correspondents/Customers/Sales Associates/Internally to ensure delivery of reports by ascertaining quality timeliness. Being part of the internal rating committee Responsible for value addition and process improvement in reports Ensuring required Extracts as per business requirements from various data sources Support to sales team for explaining product information to the customers by making presentations, onsite support if required and handling any specific queries. Ensuring proper MIS of the responsible business areas Interaction with other SBU members for specific projects Key Requirements: Chartered Account / Cost Account/ MBA with 5 years of experience Linguistic Proficiency - English Hindi Primary external interaction - corporates business partners Primary internal interaction - sales associates, supervisors and support function heads . .

Why We Work at Dun Bradstreet Dun Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers . Designation: Analyst Location: Turbhe, Navi Mumbai Key Responsibilities: Preparation of report by analyzing a given entity assignment of credit rating within the timelines and the SLA and ensuring full accuracy of data and quality Adhering to the different processes and timelines as per the SLA of projects Ensuring appropriate update of the database and relevant MIS along with process compliance Perform complex analyses and work on financial/business research-based assignments / reports. Interact with correspondents/customers/sales associates/Internally to ensure delivery of reports by ascertaining quality timelines. Being part of the internal rating committee Responsible for value addition and process improvement in reports Ensuring required extracts as per business requirements from various data sources Support to sales team for explaining product information to the customers by making presentations, onsite support if required and handling any specific queries Ensuring proper MIS of the responsible business areas Interaction with other SBU members for specific projects Key Requirements: Chartered Account / Cost Account/MBA with 2-5 years of relevant experience Linguistic proficiency- English Hindi . .

What can you expect in an IT Support Specialist role with TaskUs: Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues. As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings. Key Responsibilities: You will respond to telephone calls and email messages from users requesting for assistance; log and keep records of customer/employee queries interpret problems and analyze possible causes of hardware and software failure Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity. As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates. You will assist in conducting users application testing during program implementation, migration, and system maintenance. You will perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques. Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems. Required Qualifications: At least 1 year minimum experience Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair; has vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving, decision-making, and analytical skills Big plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel. You have good time and project management skill Excellent English communication skills - both spoken and written You are adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills Education / Certifications: Bachelors Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course

The position requires a professional with a foundational understanding of networking protocols and products, who can independently handle troubleshooting and customer interactions with a focus on delivering service excellence. The role involves supporting experts with debugging, system analysis, and defect management, while also ensuring compliance with SLAs. Additionally, the individual will contribute to technical documentation, laboratory tasks, and product competency development. You have: Understanding of network-related disciplines with 1-2 years of relevant experience. Proven ability to troubleshoot complex network issues and ensure SLA adherence. Strong knowledge of protocols and products like GPON, MPLS, SDAN, and Wi-Fi 5/6. Proficiency in remote diagnostics and on-site support. Excellent written and spoken communication skills in English. It would be nice if you also had: Familiarity with software configuration, fault management, and functional testing. Ability to perform installations in a lab setting and assist with technical documentation. Knowledge of SQL, Linux, or programming languages (Java, Python), and familiarity with Nokia products (Lightspan, Altiplano, ISAM). Perform tasks with moderate guidance, ensuring adherence to guidelines and policies. Analyze information and propose solutions to resolve straightforward issues. Assist experts in debugging, system-level tracing, and protocol flow analysis. Support in identifying, reproducing, and characterizing defects. Communicate with customers for moderate to complex cases, providing support. Ensure escalated cases are handled within SLAs. Assist in software configuration, fault management, and functional testing. Aid senior experts in creating technical documents and guidelines.

About Silver Oak Health: Established in 2015, Silver Oak Health is a leader in Employee Wellbeing and Assistance Program (EWAP) for corporate customers in India. Silver Oak Health is responsible for addressing emotional wellbeing challenges of corporate employees and family members through counselling and proactive wellbeing programs like our popular Online Cognitive Behavioural Therapy (CBT). We have also recently introduced new programs for corporate customers that include POSH and DEI. We are a fast-growing company that is touching the lives of over two million lives and helping them achieve high quality of life. For more details visit www.silveroakhealth.com Job Title: Account Manager- Customer Success Location: Bangalore, KA(HSR Layout) Work Mode: Hybrid (2-3 days a week) Job Overview: Silver Oak Health is on the lookout for an Account Manager- Customer Success to join our dynamic team of Account Management professionals. If you're passionate about making a positive impact on the lives of corporate employees and want to be part of a cohesive, highly motivated team, then Silver Oak Health is the perfect place for you. The company offers excellent work culture, and an opportunity to work in a fast-growing environment. Your primary focus will be to build relationships with clients, retaining them, and identifying opportunities for cross-selling and driving revenue by recommending additional services to our existing customers. Responsibilities of the Account Manager-Customer Success : Be the primary point of contact for client inquiries and concerns, delivering prompt and professional assistance. Guide new clients through the onboarding process, ensuring they are familiar with our services and Portal/App. Regularly check in with clients to assess their satisfaction, progress, and proactively address any issues that may arise. Conduct in-person meetings, deliver mental health awareness sessions, and facilitate onsite activities with customers. Collaborate effectively with internal teams, leveraging strong relationship-building skills. Thrive in a fast-paced environment, consistently achieving EAP/consulting/sales goals. Build and nurture strong relationships with customers, driving customer retention and satisfaction. Contribute to the generation of new product ideas and drive innovation. Identify opportunities to cross-sell additional services to existing customers. Qualification : Degree in Psychology is preferred for this position. 1-2 years of experience in handling customer accounts preferably in EAP/Mental Health/Psychology background. Strong organizational skills and the ability to manage multiple tasks effectively. Exceptional communication skills, maturity, and resilience. Openness to travel for in-person customer interactions. Work Location : You will need to be based in Bangalore. However, this is a hybrid job with frequent visits required for in-person meetings/engagement at various client offices in and around Bangalore.

Responsibilities: * Manage IT help desk requests via phone, email & chat * Provide remote & onsite support for desktop issues * Collaborate with teams on project implementation & maintenance

Job Summary: The AVI-SPL Onsite Support Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. Essential Duties Responsabilities: Setup/breakdown of conference spaces to meet the customers event needs. Perform preventative maintenance task to help maintain customer spaces including but not limited to: testing/repairing cables, testing/repairing various hardware components. Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans. Responsible for job site documentation as needed. Perform support tasks in a timely and quality conscious manner including but not limited to:meeting support, installing connectors, video/audio recording support. Work with internal/external teams in a professional manner that reflects the values of AVI-SPL Provide client training as needed. Adhere to and understand local safety standards for all site duties. Setup, operate and troubleshoot various audio/video systems. Travel to various job sites as required Other duties assigned as needed. Skills and Abilities: Effectively communicate with employees, customers and colleagues. Ability to use hand and power tools in a safe and efficient manner. Ability to work and think independently and ensuring to meet deadlines. Basic computer knowledge. Knowledge of basic signal flow for audio, video and control. Valid Driver s License and a Motor Vehicle Record that meets AVI-SPL driving standards. Education and/or Experience: Minimum of 1 - 2 years of audiovisual support experience preferred. Formal education in Electronics or related field preferred. Minimum of a High School Diploma or equivalent preferred Working enviroment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites. Physical Requirements: The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. The employee must be able to lift and/or move up to 60 pounds, be able to climb ladders up to 20 feet tall and be able to work in small spaces and on uneven surfaces. The employee is frequently required to talk or listen. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. Work Hours: 40 hours - Mon Fri, be flexible to work after hours and weekends when required. AVI-SPL reserves the right to alter work hours and work location as deems necessary AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law.