Onboarding Support Specialist

You exist to lift as many people up the socioeconomic ladder as possible. You dramatically improve lives by allowing healthcare professionals to utilize their extra time and ambition for career growth and financial opportunities. This is achieved through an app-based marketplace connecting healthcare facilities and professionals, enabling professionals to book on-demand shifts and facilities to access on-demand talent. Clipboard Health is a fast-growing Series C marketplace, leading in the Long Term Care vertical and expanding into other sectors such as Dental Offices and Schools. As a YC Top Company with a global remote team of over 600 individuals, the company has been profitable since 2022, filling millions of shifts annually across partner workplaces in the US. The company is seeking a detail-focused, process-driven Onboarding Support Specialist to join the Onboarding & Compliance team. In this role, you will play a crucial part in ensuring healthcare professionals meet compliance standards efficiently and safely. This front-line operations position involves handling phone, chat, and email support, validating sensitive documents, resolving issues, and ensuring compliance with internal standards and regulatory guidelines. Key Responsibilities include engaging with healthcare professionals through various channels to guide them in the document submission process, validating documents for completeness and accuracy in compliance with regulations, escalating issues appropriately, following defined validation procedures, maintaining data integrity, and collaborating across various departments for process improvement. The ideal candidate should have experience in trust & safety, document verification, compliance operations, or customer support, especially in high-compliance environments. Strong attention to detail, ability to make quick decisions, excellent communication skills, organizational skills, self-motivation, and the ability to work independently in a remote setup are essential. Comfort with tools like Slack, Google Sheets, and ticketing systems is required. Technical & Workspace Requirements include a wired internet connection with sufficient speed, specific minimum system specifications, a quiet and professional working environment, noise-canceling headset, and stable power/internet setup. If you believe your strengths align with this role, Clipboard Health encourages you to apply by submitting your resume and a cover letter detailing your interest and relevant experience. Join Clipboard Health in making a positive impact by starting your journey with them today.,