Officer-Collection Phone Banking

1 - 3 years

1 - 3 Lacs

Posted:1 month ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Call customers to make payment. Call Branch staff and follow up on Unrecovered cases Meet the collection target set by the Unit Maintain proper call records Update the status or details of the call in the software Maintain MIS of the calls done and data shared with teams Escalate critical issues to Manager Ensure that Customers are treated well during the call Customer (Both Internal & External) Provide splendid customer services to customers in a friendly and courteous manner at all times Have sufficient knowledge about the banking products and services. Ensure that all the banks policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties Inform and educate customers on alternative/ digital channels of bank such as Internet & Mobile Banking Provide information to customers on their EMI amount and pending dues. Ensure that customers’ confidential information is properly protected and only used for official purposes Internal Process Ensure that minimum number of calls are handled and service metrics maintained Maintain call records of the calls made to customers Ensure that details are Updated in the Software promptly and appropriately Learning & Performance Ensure to be trained on Collections through a professional trainer Ensure adherence to training man-days/ mandatory training programs for self Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self Continuously update skill by participating in professional trainings, go for courses as instructed by management and be willing to contribute acquired knowledge to the development of the bank

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Ujjivan Small Finance Bank logo
Ujjivan Small Finance Bank

Banking and Financial Services

Bengaluru

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