Motor Claims Manager

About the Team

The Motor Claims team is a critical function within our Insurance Business team, dedicated to providing efficient and customer-centric claims services for all motor insurance policyholders.

About the Role

As Claims Manager, you will play a critical role in building and managing our motor garage and surveyor network.

Must Haves

• Experience:

  At least 5 years of experience in Motor Insurance Claims

• Technical Skills:

• Strong understanding of vehicle mechanics, automobile parts, repair processes, vehicle damage assessment, and repair cost estimation.
• Proven experience in negotiating with and managing vendors, workshops, and surveyors.

• Communication Excellence:

  Good command of written and spoken English and Hindi. Multilingual ability is an added advantage.

• Soft Skills:

• Strong interpersonal, strategic thinking, and negotiation abilities.
• Flexible and adaptable to a changing and digital-first work environment.

What We Expect From You

• Own the end-to-end partner ecosystemidentify, vet, and empanel top-quality garages and surveyors.
• Lead commercial negotiations, define competitive rate cards and SLAs, and build strong, long-term partner relationships.
• Oversee the coordination between customers, surveyors, and garages, ensuring the team delivers a seamless and rapid claims process.
• Monitor key metrics (TAT, quality, cost) and drive service excellence
• Guide teams in negotiating repair costs with garages to minimize loss while upholding quality standards and partner relationships.

Inside Navi

Sachin Bansal & Ankit Agarwal

Our Culture

Ambition. Perseverance. Self-awareness. Ownership. Integrity.

Why You'll Thrive at Navi

• You’re impact-driven

  You take ownership, build boldly, and care about making a real difference.

• You strive for excellence

  Good isn’t good enough. You bring focus, precision, and a passion for quality.

You embrace change