Office 365 administration

CMS It Services

6 - 11 years

4 - 8 Lacs

Navi Mumbai

Posted:5 days ago| Platform:

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Skills Required

customer service user provisioning troubleshooting azure active directory adfs smtp rbac dns aadconnect end user support service desk management iam active directory powershell decision making user management group policy exchange server dhcp

Work Mode

Work from Office

Job Type

Full Time

Job Description

Experience:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Manage to Users & Groups on Microsoft 365 through GUI as well as PowerShell.
Understanding & managing all licenses as per an Organization policy based on users grade & assigning licenses through GUI as well as Windows PowerShell.
Manage Retention policy, Retention Tag, set mail sent & receive restriction for bulk users, export message trace report & skill to examine it.
End user support/Service Desk Support / Work ticket queue daily.
Excellent troubleshooting skills & complex support issues
Support Desktop and mobile devices, Remote support
Create support articles and maintain overall KB.
Contact users for follow ups and additional detail as needed
Respond to escalations and high priority request and issues
Write and executive knowledge on custom scripts (PowerShell) to remediate issues to support users
Knowledge on security & compliance on Office 365. Investigate skill on different Audit logs.

ESSENTIAL KNOWLEDGE & SKILLS:

Good knowledge on ADFS, ADFS Proxy, AAD Connect, Exchange SMTP & SMTP Relay servers behaviors troubleshooting skills for server issues.
Basic knowledge on Azure Active Directory IAM & RBAC.
Technical ability to troubleshoot and solve issues.
Expert skills in managing and administering Office 365 user provisioning / deprovisioning, permissions, access, etc.
Have good understanding of Mobile Messaging Technologies: Exchange Active Sync Iphone, iPAD, Android
Technical ability to troubleshoot and solve issues.
Excellent customer service skills &Meet defined deadlines
Ability to work as a team & work flexible hours and be on-call
Ability to communicate a clear and concise status
Must be an independent problem solver with troubleshooting, decision making and analytical skills

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