Posted:3 days ago|
Platform:
Work from Office
Full Time
The Observability Customer Success team in Cisco is seeking a highly motivated and customer-focused Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a critical role in ensuring our customers' success by providing technical guidance, execute a customer strategy, and proactively help customers adopt Ciscos observability solutions. You will collaborate closely with cross-functional teams, including Sales, Product Engineering, Professional Services, and Customer Success Executives to deliver exceptional customer experiences and drive long-term customer satisfaction.
Customer Success Specialists are passionate technologists who love connecting and working with customers to help them adopt and derive value from the product and address their key business pain points using our best-in-class Cisco observability solutions. They deliver successful outcomes, provide constant guidance, and become trusted advisors so that our customers spend less time fixing issues and more time driving value, innovation and creativity to deliver outstanding digital experiences to their end-users.
Develop a deep understanding of our observability products, their offerings, and their technical aspects to effectively assist customers with technical inquiries, configurations, integrations, and troubleshooting.
Create account plans and deliver business reviews to key stakeholders, with a focus on tracking progress through metrics, use cases, and success stories.
Provide timely and accurate responses to customer inquiries via various communication channels, such as email, chat, phone, and online platforms.
Guide new customers through the whole product lifecycle journey from on-boarding to implement to renew.Leverage our library of Accelerators and other enablement resources to increase adoption.
Collect and relay customer feedback to internal teams, helping to shape product development and improvements based on customer insights.
Cisco
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