Job
Description
This role is eligible for our hybrid work model: Two days in-office. Rotational Shift - Two shifts starting at 6 am and 2 pm (IST) & 2 pm to 10 pm IST. Why this job is a big deal: Are you interested in learning cutting edge technologies Do you enjoy solving complex problems The priceline.com Site Reliability Operations Team offers these and many more opportunities while working in a fast-paced and challenging environment. The team is responsible for ensuring that every area of Priceline.com's site is highly available, reliable, and performing optimally. In this role, you will get to manage and issue track ticket creation, updates, escalations, and participation on incident bridge calls. Adherence to established response SLOs/SLAs and a working knowledge of all monitoring and support tools. Maintain a culture of continuous improvement by providing suggestions for process improvements, providing updates to documentation, providing transfer of knowledge to peers in your area of expertise, and assisting in the training of new hires. Frontline Tier I/II monitoring / escalation / incident response and impact mitigation. Execute Command & Control tasks on our infrastructure. Orchestrate and manage incident lifecycle between external 3rd party vendors, the Site Reliability Engineers (SRE), and internal development teams. Analyze and support the continuous improvement of our monitoring as well as command and control capabilities. Maintain a high level of communication and knowledge sharing: incident lifecycle tracking, runbooks, and operational documentation. Report the health and availability of the site and related services. Who you are: Bachelor's degree in Computer Science or related field or 3-4 years of relevant work experience. Experience with New Relic, PagerDuty, Splunk, Jira, Confluence. Working experience with Incident Management and Change Management. Prior experience in Operations or a fast-paced, high-stress environment with the requirement to resolve multiple interruption-driven priorities simultaneously. Solid understanding of Open Source environments and TCP/IP Networking. Self-motivated and can work both independently and within a team in our 24/7 Operations Center; available for off-hours shift coverage and be able to own technical issues in the role of Incident Commander. Illustrated history of living the values necessary to Priceline: Customer, Innovation, Team, Accountability, and Trust. The Right Results, the Right Way is not just a motto at Priceline; it's a way of life. Unquestionable integrity and ethics are essential. Who we are: WE ARE PRICELINE. Our success as one of the biggest players in online travel is all thanks to our incredible, dedicated team of talented employees. Priceliners are focused on being the best travel deal makers in the world, motivated by our passion to help everyone experience the moments that matter most in their lives. Whether it's a dream vacation, your cousin's graduation, or your best friend's wedding - we make travel affordable and accessible to our customers. Our culture is unique and inspiring (that's what our employees tell us). We're a grown-up, startup. We deliver the excitement of a new venture, without the struggles and chaos that can come with a business that hasn't stabilized. We're on the cutting edge of innovative technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We bring together employees from all walks of life, and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity, and collaboration. Priceline is part of the Booking Holdings, Inc. (Nasdaq: BKNG) family of companies, a highly profitable global online travel company with a market capitalization of over $80 billion. Our sister companies include Booking.com, BookingGo, Agoda, Kayak, and OpenTable. If you want to be part of something truly special, check us out! Flexible work at Priceline: Priceline is following a hybrid working model, which includes two days onsite as determined by you and your manager (ideally selecting among Tuesday, Wednesday, or Thursday). On the remaining days, you can choose to be remote or in the office. Diversity and Inclusion are a Big Deal! To be the best travel dealmakers in the world, it's important we have a workforce that reflects the diverse customers and communities we serve. We are committed to cultivating a culture where all employees have the freedom to bring their individual perspectives, life experiences, and passion to work. Priceline is a proud equal opportunity employer. We embrace and celebrate the unique lenses through which our employees see the world. We'd love you to join us and add to our rich mix! Applying for this position: We're excited that you are interested in a career with us. For all current employees, please use the internal portal to find jobs and apply. External candidates are required to have an account before applying.,
