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Voice And Accent Trainer (Order Management)

3 - 7 years

0 Lacs

noida uttar pradesh

Posted:6 days ago| Platform: Shine logo

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Skills Required

telecom order management telecommunications routing network architecture access technologies ethernet e1 fiber optics hubs switches routers tcpip pip ospf dns dhcp routing switching subnetting voip vpn sops service delivery operations network concepts logical network configuration client business process systems applications order management end to end cycle wireline telecommunications us telecoms ilec clec lecs broadband dsl cable 5g local loop connections t1 networking infrastructure ositcp ip model networking protocols ports internet direct services sdwanviptela network wireless cisco clients business process mssuite

Work Mode

On-site

Job Type

Full Time

Job Description

As a Technical Trainer/Lead at HCL, your primary role is to impart knowledge to both experienced professionals and freshers in Telecom/Order Management/Service Delivery operations. Your scope encompasses a wide array of topics, primarily focusing on telecommunications and network concepts. The training delivery methods will equip new hires with the necessary skills for order management and quote creations. You will cover the workings of Telecommunication (Analog-Digital), Access/Transportation/CPE, fundamental networking principles, configuration of logical network for physical connectivity, client business processes, systems, applications, and Order Management end-to-end cycle. Your role as a technical trainer is to empower individuals with the expertise required to navigate the complex world of telecommunications and networks effectively. This will ultimately lead to a capable workforce capable of delivering efficient network provisioning and logical activation solutions, impacting critical KPIs such as Training Throughput, Learning Curve performance, and Outlier Management improvement. Main Responsibilities: - Facilitate all required training programs translating subject matter expertise into knowledge gain and skills development. - Deliver Capability Development Programs to employees through coaching and training for both new hires and existing staff. - Provide floor support and communication coaching to all employees, including leadership and support. - Develop communication assessment tools aligned with project goals and metrics. - Proactively develop activities or modules to supplement existing programs or initiatives. - Demonstrate a strong working knowledge of adult learning theory principles and apply them in 1:1 or group training settings. - Design and deliver comprehensive training programs for Managed Networks Service Delivery focusing on Telecoms, Networking, and Client Business processes. Skills, Knowledge, and Abilities: - 3-5+ years in the Telecom and Networks industry, preferably with 1+ years in a Training role. - Proficiency in Telecoms and Networks domains. - Solid communication and interaction skills with experience in delivering classroom trainings. - Excellent ability to explain, educate, and coach effectively. - Proficient in MS-Suite and creative documentation skills (SOPs). - Experience working with US Clients is a plus. - Ability to pass a training-certification program. Education: Bachelors Degree,

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HCLTech

Information Technology Services

New Delhi

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