5 Network Topology Jobs

Digital Direction, a renowned leader in the telecom management industry, is seeking a dedicated and experienced Account Manager to join their dynamic team. With a strong focus on providing exceptional services and fostering a collaborative work environment, Digital Direction offers a rewarding opportunity for individuals looking to excel in the telecom industry. As an Account Manager at Digital Direction, your primary responsibilities include preparing agendas for customer calls, conducting effective meetings, and identifying sales opportunities. You will collaborate with internal resources to ensure a seamless customer experience and leverage sales resources to drive impactful opportunities. With a sense of urgency, you will navigate through the sales cycle, maintaining accurate records in Microsoft Dynamics CRM and providing monthly client activity reports. Your role as a Trusted Advisor to clients will be crucial in building and maintaining strong relationships. The ideal candidate for this position should have a minimum of 10 years of sales experience in the telecom/technology sector. Technical proficiency in voice/data/internet applications, communications technology, and network topology is essential. An in-depth understanding of carrier contracts, industry trends, and sales cycles is required. The successful candidate will be self-motivated, results-oriented, and possess strong communication and presentation skills. Experience in selling to large complex Enterprise accounts and the ability to work collaboratively with Operations are key attributes we are looking for. At Digital Direction, we take pride in our team of telecom experts who are dedicated to delivering exceptional service and driving positive outcomes for our clients. If you are a driven sales professional with a passion for the telecom industry and a desire to work in a fast-growing company with lucrative earning potential, Digital Direction is the perfect place for you. Join us in our mission to provide unparalleled telecom management services and make a significant impact in the industry. If you meet the requirements and are ready to take on this exciting opportunity, we invite you to apply and become a part of the innovative team at Digital Direction.,

Finance Management Global: Core of the role will be to provide the Finance and NSA BPM lead assistance with Global networks spend budget preparation, forecasting, baseline analysis/review. Analysis and reporting of cost optimization driven out of contract negotiations (Assist with Business efficiency targets and documentation process and necessary internal attestation) Assist with Business planning activities which include. Timesheet logging tracking Assist to manage project to BAU recoveries. Assist with cost (cross border recharge and other recharges) (MAN days and vendor recharges) Assist with Accrual process end to end. Assist in flagging risks (tracking actuals to budget) overrun/underrun analysis. Tracking actuals at invoice level (Map ledger impact to invoices for all markets), tagging them to respective Purchase Orders and Contract workspace ID’s that must be maintained at any point in time (Crucial) The role will play a key part in Networks (NSA) managing their run rate effectively and not underrunning/overrunning. They should also have a good knowledge on commercials and contracts (contract terms) for networks space that will have a significant overlay into this role (although this vertical will sit separately) Skill Set requirement: A resource who has experience in dealing with Finance and Invoicing space in a telco world would be an added advantage. High level Telco and Networking knowhow is a mandate. A resource who can understand network topology combined with finance skills is what is preferred.

The core of your role will be to provide assistance to the Finance and NSA BPM lead with Global networks spend budget preparation, forecasting, and baseline analysis/review. You will be responsible for analyzing and reporting cost optimization driven out of contract negotiations, as well as assisting with business efficiency targets, documentation processes, and necessary internal attestation. Additionally, you will support business planning activities such as timesheet logging tracking and managing project to BAU recoveries. You will also assist with cost management, including cross border recharge, other recharges, MAN days, and vendor recharges. Your responsibilities will involve helping with the accrual process end to end, flagging risks, and analyzing overrun/underrun. You will track actuals at invoice level, map ledger impact to invoices for all markets, and tag them to respective Purchase Orders and Contract workspace IDs that must be maintained at any point in time. Your role will play a key part in Networks (NSA) managing their run rate effectively and ensuring no underrunning or overrunning occurs. It is crucial to have a good knowledge of commercials and contracts (contract terms) for networks space. Experience in dealing with Finance and Invoicing in a telco world would be an added advantage. High-level Telco and Networking knowhow is a mandate, and understanding network topology combined with finance skills is preferred.,

DUTIES/RESPONSIBILITIES Handling High volume of chats (handling simultaneous chats) Email handling Phone handling (English), M-F 0700-2300 ET, S-S 0700-2200 ET) Basic printer troubleshooting (network printing) Basic Network diagnostics Application troubleshooting (POS log captures, cache clearing, Office, Adobe, etc) SCCM Software Center installations Browser troubleshooting Office 365 Basic Windows 10 Operating system knowledge (confirm disk space, resource consumption, clearing temp files, check Ram, etc.) Western Union security certificate management and installation Assessment skills: analytics of complex systems and issues, trend analysis. (spotting chat and ticket trends) Detailed oriented for logging Service Requests Software installations Password resets CORE POS user requests (DM, SM, or CSR (Certificate Signing Request) setup, access/login issues) Core back-office (CBO) admin for New CSR setup, pin, bingo card setup for approvals, etc. Provide high levels of support for corporate and retail users. Establish procedures to address customer issues accurately and consistently. Take ownership of high priority incidents and escalate as necessary. Answer questions and provide directions related to products and services. Planning and scheduling time with all areas of IT support to meet service level agreements. Managing call and chat queues to prioritize incoming issues based on business priorities. Coordinate with other departments to resolve issues. Escalate critical issues to support and development teams. Document reported issues and activities in ITSM system. Maintain records of customer interactions for knowledge base articles Provide updates to help desk managers. Collaborate with IT and cross functional teams. Build trustful relationship with stakeholders. Identify opportunities for team effectiveness improvements. Support boardroom equipment and conferencing software (Cisco, Logitech, Microsoft Teams) Support mobility devices(iOS/iPhone/iPads) for VIP and home-based office (HBO) users. Provide software and hardware support to retail locations. End User Support (Software/Hardware): AD/O365 account support Microsoft Authenticator - MFA Desktop, Laptops, MFP (Multi-Function Printers), Tablets (Android/iPads), Retail Peripherals (Check scanners, cameras, receipt printers), VDI (Virtual Desktops) Hardware Management (device driver updates, installation) Inventory Management. Support for operating systems, MS office suite, and other business applications. Address access issues related to password, security, application configuration, troubleshooting and general inquiries. Follow standard EUS and IT Security procedures and log interactions. CMDB asset management Manage, maintain, and deploy desktop images. Escalate complex or urgent issues to relevant IT teams. Network Support: Handle Network topology issues. Router identification and configurations Fail-over network to backup connections. Troubleshoot SDWAN (Software Defined WAN) issues. Dispatch ISP technicians to stores Manage list of Internet Service Providers (ISP) Troubleshoot and escalate store alarm connectivity issues (Tyco) when needed. Perform other duties as assigned. Qualifications EDUCATION Associate or bachelors degree in software engineering, Computer Science, IT, Computer Engineering, or similar education or work experience. ITIL certification and/or relevant industry certifications preferred. EXPERIENCE Minimum of 4 years in a Helpdesk/Service desk, IT Service Delivery, or Desktop Support role. Experience with customer facing IT systems with complex back-office integrations. Broad knowledge of IT operations (networking, telecom, infrastructure, security, desktop support) Experience with deployment tools (SCCM, PDQ, Altiris, etc.) and PowerShell is a plus. Experience managing Active Directory user environments, hybrid Azure. Experience managing and maintaining desktop images. Experience troubleshooting corporate desktop hardware and software. Functional knowledge of financial instruments and industry domains in a plus. Understanding of networking fundamentals & troubleshooting such as TCP/IP, DHCP, and DNS protocols. Familiarity with troubleshooting various types of network hardware such as routers and switches. Proficient in configuring and managing devices to ensure smooth network operations. Experience in Router identification and configurations, fail-over to backup connections. Knowledge of SDWAN (Software Defined WAN) SKILLS Microsoft 365 admin or Office 365 certification is a plus. Experience in hybrid Active Directory Environments. Outstanding communication skills (customer interaction, updates, analysis) Ability to articulate complex technical information into simple-to-understand terms. Problem-Solving Skills. Excellent Written communication (documentation of system issues, analysis, solutions in the ITSM system, and feedback for improvement of help desk procedures) Time management Knowledge of help desk software, ticketing systems, and databases Experience leveraging geographically diverse IT support teams.

Job Title: Level 3 Technical Support Engineer Location: Hyderabad / Coimbatore (Work from Office) CTC: 9.5 LPA Shift: European Shift Key Responsibilities: 1. Fixing patches, Data Migrations, Incident Management, back up & recovery, Hardware software management and Server maintenance. 2. Office 365, Azure, Windows, VPN, API support, Remote Support, Application support, integration support 3. Mail Server, DNS Server, File Server, Linux, Windows & MAC OS, Windows Admin, Virtualization, Network Topology, Server Backup, VM Ware, & Active directory. 4. Troubleshooting network connectivity problems such as router configurations, IP. 5. Troubleshoot network connectivity issues, including router configurations, and provide support for Mail Servers, DNS Servers, and File Servers across Linux, Windows, and macOS operating systems. Work Model: Full-time, Work from Office (Hyderabad preferred). Working hours: 10 hours/day with a 1-hour break. Outstation candidates will get : 1. Travel ticket & accommodation 14 days