Network Lead

Job Summary
NOC Zscaler engineer Duties and Responsibilities ? Provide SME level of Network and Service Assurance support for core to edge security protocols on Zscaler platform ? Troubleshooting the network and service issues while adhering to SLA/KPIs and ensure target SLA levels are met for each ticket ? Troubleshooting of enterprise and cloud based Proxy and VPN access ? Troubleshooting on Site to Site and Remote Site VPN?s , ZIA and ZDX ? Working directly with equipment vendors, OEMs, Field Support Staff ? Analysis for root cause determination of issues including recommendations for improvements Experience & Band ? L3: BE/BTech 6+ year , U4 band Minimum Job Entry Requirements ? Good technical knowledge Zscaler (ZIA and ZPA) experience will be preferred ? Troubleshooting experience on Paulo Alto Firewall, Zone Based Firewall, and Zscaler (ZIA and ZPA) ? Troubleshooting experience on Cloud Based Proxy ? Troubleshooting experience on Content filtering and deep packet inspection ? Troubleshooting experience on DDOS prevention ? Enterprise Security Troubleshooting Experience ? Data center Security Troubleshooting Experience ? Strong skills on MS Office for reports and RCA making ? Strong analytical skills to resolve problems ? Strong oral and written communication skills to coordinate repair efforts and prepare reports ? Strong interpersonal skills to coordinate efforts effectively between multiple groups ? Ability to manage multiple tasks in a fast paced environment ? Zscaler (ZIA and ZPA) experience will be preferred Desired Certification ? ZPA Professional ? ZIA Professional ? ZDX Administrator Location: Pune/Bangalore