132 Ms Exchange Jobs - Page 5

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: M365 Exchange Online. Experience5-8 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Microsoft Active Directory Admin. Experience1-3 Years.

Understanding on Mailbox Permissions, Auto-Forwarding, Calendar and Junk Configurations Understanding on Licenses Retention Tags and Policies Litigation & Retention Hold Mail Restrictions via transport rule Threat Policies (Anti-SPAM, Anti- Phishing etc) Mail Flow issues troubleshooting Mailbox issues troubleshooting Email Submissions SMTP\Graph API Email Sending solutions E-Discovery Search & Purge Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: Microsoft Active Directory Admin. Experience5-8 Years.

Job Title:DLP Lead Experience8-14 Years Location:Bangalore /Pune : Technical Skills: Experience in configuring s and creating workflows on Email DLP - Proofpoint Prior experience with CASB Netskope or similar solution Knowledge of security principles including cloud , standards and techniques Understanding of cloud principles ,cloud applications and key cloud service providers Prior experience with Data loss prevention tools, SIEM, network devices and other infrastructure Reviews violations of data security procedures to eliminate violations Strong experience on Mimecast email Security solution for threat Protection, Spoofing, Encryption, Archive, URL Defense Strong understanding of email delivery architecture, email gateway and DNS technologies Strong understanding of networking, SMTP, DNS Experience of compliance requirements for database security (e.g. SOX, HIPAA, PCI etc.) Strong verbal and written communications skills; must be able to effectively communicate technical details and thoughts in non-technical/general terminology to various levels of the organization. Work well in team environments with internal and external resources as well as work independently on tasks Strong organizational, and time management skills Process Skills: Overall management of Email DLP solution - Proofpoint Analyze blocked emails Manage CASB operations ,maintain implemented Netskope CASB solution,respond and resolve incidentsinvestigate and conduct analysis Work on email release/drop as per requests Tune/Amend email DLP policies Perform Daily DLP System Health check and publish health report Update/Add - roles modification, response rules, complex and new policies modifications Email DLP – Microsoft E4 licenses CASB –Netskope Behavioral Skills: Effective interpersonal, team building and communication skills Ability to collaborate; be able to communicate clearly and concisely both to laypeople and peers, be able to follow instructions, make a team stronger for your presence and not weaker. Ability to see the bigger picture and differing perspectives; to compromise, to balance competing priorities, and to prioritize the user. Desire for continuous improvement, of the worthy sort; always be learning and seeking improvement, avoid change aversion and excessive conservatism, equally avoid harmful perfectionism, 'not-invented-here' syndrome and damaging pursuit of the bleeding edge for its own sake. Learn things quickly, while working outside the area of expertise. Analyze a problem and realize exactly what all will be affected by even the smallest of change you make in your design Ability to communicate complex technology to no tech audience in simple and precise manner. Ownership skills. Qualification: Must have 4 Year degree (Computer Science, Information Systems or equivalent) 4+ years overall IT experience.

Required Excellent Communication Requirement for Ms Exchange: Good understanding on cloud and on premise Good understanding of Microsoft Exchange Added advantage if they have knowledge on Male gate ways Exchange L2- candidate with basic understanding of exchange with 3 years' experience Shift is Rotational Messaging infrastructure is required

Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People be empathetic and help create a place where everyone belongs. Grow with purpose Be inspired by our higher calling of improving lives. Be Alight act with integrity, be real and empower others.. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com Job Summary: The Enterprise SharePoint Team Manager is responsible for overseeing the strategic and operational management of the SharePoint environment within the organization. This role involves leading a team of SharePoint administrators and developers, ensuring the effective deployment, maintenance, and optimization of SharePoint solutions to meet business needs. Key Responsibilities: Strategic Decision-Making: Develop and implement the SharePoint strategy aligned with the organization's goals and objectives. Collaborate with senior management to identify opportunities for leveraging SharePoint to improve business processes and productivity. Evaluate emerging SharePoint technologies and trends to recommend innovative solutions. Work with Security to implement solutions and controls to protect, manage and store data to meet Alights records management requirements. Establish governance policies and best practices for SharePoint usage and administration. Operational Responsibilities: Lead and manage the SharePoint team, providing guidance, mentorship, and performance evaluations. Oversee the design, development, and deployment of SharePoint solutions, ensuring they meet business requirements. Monitor and maintain the health and performance of the SharePoint environment, including troubleshooting and resolving issues. Coordinate with other IT teams to ensure seamless integration of SharePoint with other enterprise systems. Manage SharePoint security, permissions, and compliance with organizational policies. Conduct regular audits and assessments to ensure the integrity and security of SharePoint data. Provide training and support to end-users to maximize the utilization of SharePoint features. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. Minimum of 9- 10 yrs+ years of experience Proven experience in managing SharePoint environments and teams. Strong understanding of SharePoint architecture, administration, and development. Excellent leadership, communication, and interpersonal skills. Ability to make strategic decisions and manage complex projects. Knowledge of IT governance, security, and compliance standards. Preferred Skills: Experience with SharePoint Online and Office 365. Familiarity with PowerShell scripting and automation. Project management certification (e.g., PMP) is a plus. Pls apply at below mentioned link https://careers.alight.com/us/en/job/ALIGUSR32343EXTERNALENUS/Enterprise-SharePoint-Team-Manager Benefits We offer programs and plans for a healthy mind, body, wallet and life because its important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Provide remote support for end-user desktop, servers& networks Helpdesk support for MS Office 365, Azure& security applications Troubleshoot IT issues &assist senior engineers projects &deployments Manage client networks, backups, firewalls& security Required Candidate profile Monitor client networks & managed services Manage software updates, patches & reports Flexible to work in various schedules, including weekends Plan &document system deployments & projects

Full time at our Nariman Point, Mumbai office (looking for candidates from Mumbai only) Number of vacancies - 1 Experience requirements - - Minimum 4 years of experience in client servicing/ vendor management /operations /marketing/strategy/consulting Qualifications - - Bachelor's degree required; Master's degree preferred - Ability to work in an entrepreneurial environment - Study abroad and/or international living experience preferred - Good working knowledge of Microsoft Office, specifically Excel and database literacy - Independent workerproactive and responsible, with the ability to learn rapidly and are comfortable with technology. Familiarity with platforms like Hubspot, OneDrive, Box, is preferable. Reach Education Pvt. Ltd. is an educational services firm based in Mumbai, India. We are a premium higher education advisory firm founded by HBS (MBA'2010) and CMU (Tepper'2003) alum Vibha Kagzi and focus on the higher education space in India. ReachIvy (www.reachivy.com) is focused on counseling students targeting top-tier schools internationally. Job description - - Monitor vendor leads on a daily basis. Update and maintain database, develop and manage tactics to converting enquiries & leads. - Manage vendor work flow meticulously. - Coordinate between internal team members & vendors to ensure seamless work flow. - Understand the education sector thoroughly and answer incoming enquires. - Answer vendor queries on procedure process and work flow. - Develop and maintain relationship with vendors. - Arrange and manage events and information sessions. - Attend education fairs in Mumbai and other cities. - Rigorously follow up with vendor over email and phone. As a full time member of the organisation, you enjoy the following perks - 1. You will be interacting with very high quality individuals in the education space 2. Our events take place in the best venues of the country 3. You have access to personal networks of our team members ie Harvard Business School, Carnegie Mellon, Columbia Univeristy - faculty and alumni 4. As an early member of the team, you shape the foundation and vision of the company 5. You can attend events organized by Harvard Club, Asia Society, FICCI and others since the Founder is a member at these organizations 6. We do not just exist in the virtual space, we change lives! Compensation - Will be determined on a case by case basis depending on the individuals skill set and experience. Potential for revenue share. Can also be converted to a field study for course credit. We are very flexible!

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ? Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ? Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ? Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations ? Mandatory Skills: M365 Exchange Online. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ? Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ? Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ? Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations ? Mandatory Skills: M365 Exchange Online. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: Microsoft Active Directory Admin. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: Microsoft Active Directory Admin. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: M365 Exchange Online. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the worlds mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same. About The Role Primary Skills Mobile Device Management (MDM) Microsoft Intune Required Skills & Qualifications: 4-6 years of experience in Intune and MDM administration. Strong understanding of iOS device management , including supervised mode and VPP. Experience with Windows Autopilot setup and deployment. Familiarity with Azure AD , conditional access, and compliance policies. Knowledge of scripting (PowerShell) for automation and reporting. Excellent troubleshooting and communication skills. About The Role - Grade Specific Is responsible for the overall measurement, analysis and implementation of any recommendations, ensuring desired outcome is achieved. Involved directly with other support teams and the client, owning the overall improvement activities. Owns overall backlog of improvement ideas and actions. Skills (competencies) Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Hiring for Office 365 || Networking || Active Directory Fresher Technical graduate can apply 4lpa to 4.5 lpa pune and gurgaon Package: 8 Lpa Immediate joiner 1 year of office 365 // Exchange Server //Dns // DHCP troubleshooting exp is required Required Candidate profile Must have 1 year Hands on experience of Active Directory ,o365,dns,dhcp,networking Oppourtunity for freshers in o365 any technical grad fresher can apply

Project Role : Integration Engineer Project Role Description : Provide consultative Business and System Integration services to help clients implement effective solutions. Understand and translate customer needs into business and technology solutions. Drive discussions and consult on transformation, the customer journey, functional/application designs and ensure technology and business solutions represent business requirements. Must have skills : Microsoft 365 Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Integration Engineer, you will provide consultative Business and System Integration services to help clients implement effective solutions. You will understand and translate customer needs into business and technology solutions, drive discussions and consult on transformation, the customer journey, functional/application designs, and ensure technology and business solutions represent business requirements. Your typical day will involve providing consultative services, understanding customer needs, driving discussions, and ensuring the implementation of effective solutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Collaborate with clients to understand their business and technology needs. Translate customer requirements into functional/application designs. Consult on transformation and the customer journey. Ensure technology and business solutions align with business requirements. Provide expertise in Microsoft 365 integration and implementation. Stay updated with the latest industry trends and best practices. Assist in troubleshooting and resolving integration issues. Collaborate with cross-functional teams to deliver successful integration projects. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft 365. Good To Have Skills:Experience with Microsoft PowerShell, Microsoft 365 Security & Compliance. Strong understanding of business and system integration principles. Experience in translating customer needs into functional/application designs. Knowledge of Microsoft 365 integration and implementation best practices. Familiarity with troubleshooting and resolving integration issues. Ability to collaborate effectively with cross-functional teams. Excellent communication and presentation skills. Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft 365. This position is based in Gurugram. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : Microsoft Cloud Enterprise Architecture Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will analyze, design, code, and test multiple components of application code across one or more clients. You will perform maintenance, enhancements, and/or development work in a dynamic environment, contributing to the success of the projects. Roles & Responsibilities: Expected to be an SME, collaborate, and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Lead and mentor junior team members. Conduct code reviews to ensure code quality and adherence to best practices. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Cloud Enterprise Architecture. Strong understanding of cloud computing principles and best practices. Experience in designing and implementing scalable cloud solutions. Knowledge of Azure services and architecture. Hands-on experience with cloud migration and integration projects. Additional Information: The candidate should have a minimum of 7.5 years of experience in Microsoft Cloud Enterprise Architecture. This position is based at our Pune office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Integration Engineer Project Role Description : Provide consultative Business and System Integration services to help clients implement effective solutions. Understand and translate customer needs into business and technology solutions. Drive discussions and consult on transformation, the customer journey, functional/application designs and ensure technology and business solutions represent business requirements. Must have skills : Microsoft 365 Good to have skills : Microsoft PowerShell Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Integration Engineer, you will provide consultative Business and System Integration services to help clients implement effective solutions. You will understand and translate customer needs into business and technology solutions, drive discussions, and consult on transformation, the customer journey, functional/application designs, and ensure technology and business solutions represent business requirements. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Develop and implement integration solutions for clients. Collaborate with cross-functional teams to ensure successful project delivery. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft 365. Good To Have Skills:Experience with Microsoft PowerShell. Strong understanding of cloud-based integration technologies. Experience in designing and implementing scalable integration solutions. Knowledge of API integration and data mapping techniques. Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft 365. This position is based at our Noida office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Customer Service Management (CSM) Good to have skills : Servicenow Tools Administration Minimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow Customer Service Management (CSM). Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet customer needs. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow Customer Service Management (CSM). Design and develop ServiceNow CSM applications, including configuration, scripting, and integration with other systems. Ensure the quality of the ServiceNow CSM applications by conducting thorough testing and debugging. Provide technical guidance and support to the development team, ensuring adherence to best practices and standards. Stay updated with the latest advancements in ServiceNow CSM and related technologies, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Strong experience in ServiceNow Customer Service Management (CSM). Good To Have Skills:Experience in Servicenow Tools Administration. Experience in designing and developing ServiceNow CSM applications, including configuration, scripting, and integration with other systems. Strong understanding of ITIL processes and ServiceNow best practices. Experience in conducting thorough testing and debugging of ServiceNow CSM applications. Excellent communication and collaboration skills, with the ability to work effectively in a team environment. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow Customer Service Management (CSM). The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions using ServiceNow CSM. This position is based at our Bengaluru office. Qualifications Engineering with ServiceNow Certification

Project Role : Integration Engineer Project Role Description : Provide consultative Business and System Integration services to help clients implement effective solutions. Understand and translate customer needs into business and technology solutions. Drive discussions and consult on transformation, the customer journey, functional/application designs and ensure technology and business solutions represent business requirements. Must have skills : Microsoft 365 Good to have skills : Microsoft PowerShell, Microsoft 365 Security & Compliance Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Integration Engineer, you will provide consultative Business and System Integration services to help clients implement effective solutions. You will understand and translate customer needs into business and technology solutions, drive discussions, consult on transformation, the customer journey, functional/application designs, and ensure technology and business solutions represent business requirements. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Develop and implement integration solutions for clients. Collaborate with cross-functional teams to ensure successful project delivery. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft 365. Good To Have Skills:Experience with Microsoft PowerShell, Microsoft 365 Security & Compliance. Strong understanding of cloud-based integration technologies. Experience in designing and implementing scalable integration solutions. Knowledge of API integration and data mapping techniques. Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft 365. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Microsoft Active Directory Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. You will ensure the smooth functioning of systems and services to meet the needs of the organization and its clients. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Manage and monitor the performance of production systems and services. Identify and resolve any issues or incidents that may arise. Ensure compliance with operational requirements and service agreements. Implement and maintain best practices for system and service delivery. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Active Directory. Experience with system administration and troubleshooting. Strong understanding of networking concepts and protocols. Knowledge of security principles and best practices. Good To Have Skills:Experience with cloud platforms such as Azure or AWS. Additional Information: The candidate should have a minimum of 7.5 years of experience in Microsoft Active Directory. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Microsoft Active Directory Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Ensure smooth functioning of production and development systems Troubleshoot hardware and software issues Implement technology at the operating system-level Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Active Directory Strong understanding of IT operations Experience in troubleshooting hardware and software issues Knowledge of server and network areas Familiarity with software solutions/vendors/brands Additional Information: The candidate should have a minimum of 5 years of experience in Microsoft Active Directory This position is based at our Bengaluru office A 15 years full time education is required Qualification 15 years full time education

Skill required: Retirement Solutions - Retirement Planning Services Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Lead conversion design sessions with the client and produce design documents and mapping/transformation documents. Transitioning end to end DC 401(k), 403(b) retirement plans from prior service provider/recordkeeper to current service provider (current organization) which involved transfer of plan assets and participant records, conversion data files. Research, analyze and recommend data conversion strategies for complex retirement plans, analyze client data in the format it is received, identify data deficiencies, define remediation of deficiencies, and construct a statement of work that properly outlines the conversion process to reformat into data requirements. Manage and lead the migration and testing of static data and transaction data for the plan conversion.Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestCovers the full range of services needed throughout a plans life, including plan development & enhancement, sales & marketing, plan sponsor/institutional client onboarding/management, participant enrollment/management, sponsor and member servicing & reporting. Their products consist of individual retirement accounts (Roth IRA), college savings accounts, guaranteed investment contracts, fixed & variable deferred annuities (qualified & non qualified), as well as corporate retirement funds. What are we looking for? Working knowledge of Microsoft Access, Excel, SQL and other ETL tools is required. Demonstrated aptitude in data, metrics, analysis and trends and applied knowledge of measurement, statistics and program evaluation. Basic level of understanding of the proprietary systems, administration services, and the related data services. Basic knowledge of conversion reconciliation methodology. Strong organizational and detail orientation skills, ability to work well with both technical and non-technical resources. Proven ability to work independently and with a team in a results/deadline driven environment. 3+ years of experience in US Retirement Services domain – managing services for Defined Contribution plans Minimum 3 years of experience in a data analyst position in the Plan conversion (defined contributions) team with basic professional MS Access Database & SQL query experience preferred Working knowledge of Microsoft Access, Excel, SQL and other ETL tools is required. Ability to manage large data sets (census files, financial/payroll files) for Defined Contribution plans – 401(k), 403(b), 457 Roles and Responsibilities: Lead conversion design sessions with the client and produce design documents and mapping/transformation documents. Transitioning end to end DC 401(k), 403(b) retirement plans from prior service provider/recordkeeper to current service provider (current organization) which involved transfer of plan assets and participant records, conversion data files. Research, analyze and recommend data conversion strategies for complex retirement plans, analyze client data in the format it is received, identify data deficiencies, define remediation of deficiencies, and construct a statement of work that properly outlines the conversion process to reformat into data requirements. Manage and lead the migration and testing of static data and transaction data for the plan conversion. Effectively communicate the data requirements with the client, record-keeper or project team, negotiate or consult the client or record keeper to best practices and perform a code-based programming solution to achieve a successful data conversion. You are expected to take ownership of each conversion with high quality and consistent on-time results. Have full accountability for the data conversion development life cycle and methodology. This includes project requirements, client acceptance, time line creation, implementation, testing, production activities. Build files that transform massive amounts of data into the client Retirement product requirements and formatting. Develop reports for internal and external business partners using SQL Server, MS Access, Cognos, and Discovery. Perform data migration audits, reconciliation, and exception reporting as necessary. Collaborate with the record-keeper, internal project management, and client data end users. Qualification Any Graduation

Job Title: M365 Trainer and IT Manager (Dual Role) Location: Lower Parel, Mumbai Employment Type: Full-time Position Overview: We are seeking a dynamic and versatile professional to take on a dual role as an M365 Trainer and IT Manager. This unique position combines leadership of the IT infrastructure and support function with expert-level training and adoption of Microsoft 365 (M365) tools across the organization. The ideal candidate is a proactive IT leader with strong technical knowledge of M365 ecosystems, excellent communication skills, and a passion for driving digital transformation through user enablement and IT excellence. Key Responsibilities: M365 Trainer Responsibilities (Approx. 80%): Develop and deliver engaging training sessions (virtual and in-person) for staff on Microsoft 365 applications including Teams, SharePoint, OneDrive, Outlook, Power Platform, and others. Create training materials such as user guides, quick reference cards, video tutorials, and FAQs tailored to various user levels. Drive M365 adoption by promoting best practices, productivity tips, and new feature rollouts. Assess and measure training effectiveness through surveys, feedback, and follow-up sessions. Stay updated with Microsoft 365 product updates and adjust training content accordingly. Act as a champion for digital workplace technologies and support users in maximizing M365 capabilities. IT Manager Responsibilities (Approx. 20%): Lead and manage the organization's IT operations including hardware, software, network, and security. Oversee IT support services ensuring timely resolution of technical issues across the organization. Administer and optimize M365 environment, Azure Active Directory, and related cloud services. Develop IT policies and best practices, including security protocols, disaster recovery plans, and data protection measures. Manage vendor relationships and evaluate contracts for IT services and products. Plan and execute IT projects including system upgrades, migrations, and digital transformation initiatives. Monitor and report on IT performance metrics and compliance requirements. Lead and mentor IT support staff (if applicable). Qualifications: Bachelors degree in Information Technology, Computer Science, or a related field. Certifications (such as MCT, MCSA, Microsoft 365 Certified: Modern Desktop Administrator Associate) preferred. 5+ years of IT management experience, with at least 2 years focused on M365 environments. Strong expertise in Microsoft 365 suite (Teams, SharePoint, OneDrive, Exchange Online, Power Automate, Power BI, etc.). Proven experience in designing and delivering technical training programs for diverse audiences. Excellent project management, organizational, and leadership skills. Strong problem-solving abilities and a proactive approach to IT service management. Excellent interpersonal and communication skills. Preferred Skills: Experience with Azure, Intune, Endpoint Manager, and security frameworks. Knowledge of ITIL practices and frameworks. Experience in change management or organizational digital transformation initiatives. Ability to simplify complex technical information for non-technical users. What We Offer: Competitive salary and benefits package. Opportunity to shape the digital landscape of a growing organization. A dynamic and collaborative working environment. ,