1315 Mpls Jobs - Page 4

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin. Experience1-3 Years.

Role Network Engineer Do - Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. - Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). - Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. - Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. - Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. - Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). - Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. - Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. - Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. - Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution Mandatory Skills: Network Data Admin.

Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution Mandatory Skills: Cisco Firewalls and VPN. Experience5-8 Years.

Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution

Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution Mandatory Skills: Nice Incontact Contact Center Admin. Experience5-8 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin. Experience1-3 Years.

Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution Mandatory Skills: SD-WAN Cisco Viptela. Experience5-8 Years.

Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution Mandatory Skills: Illumio Micro Segmentation. Experience5-8 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Responsibilities include: The NOC Tier 1 Specialist is responsible for the monitoring of the TELUS Mobility network, coast to coast on a 24x7x365 basis. The NMC Surveillance Specialist is responsible for the core telecommunications networkDMS, GTD-5, 5ESS Wireline switches, cell sites, trunks etc., and all the peripherals and data elements and their associated services. Quick reaction to network issues, attention to all details and the ability to take trouble shooting to a higher level are qualities that this position demands 1. Transport Surveillance L1 engineer. Transport Surveillance touches all desks in both wireline and wireless aspects.Devices NOC connects to perform SurveillancePreside, One Control, Blue Planet and DACsMonitorOptera Metro, DWDM, Long haul Optical, DACs, SONETs - OC3 to OC765 2. Access Network L1 engineer. Access SurveillanceMonitoring of last mile copper to remote based switches / Not part of the Switching desk for DMS, GTD-5 and 5ESSDevices NOC connects to perform SurveillancePreside, Tellabs, Timespan, Nortel DMS1u, LynchMonitorAccess Nodes, Landline Voice Services & Data, Optical Network Unit (ONUs), Radio Networks 3. RAN L1 engineer. RAN (WLS Radio Access Network) SurveillanceMonitoring of Equipment and Environmental alarms from the RAN, edge network including the following device types -3G-5G Macro BTSs (NodeB, eNodeB, gNodeB) and Spot coverage devices (Microcells, DRU - Remote Radios, Wireless Repeaters, Montreal STM) and Cell Site Routers, Wireless Microwave Backhaul and Mobility Core SBA/PBA alarms (Service / Performance based alarm Splunk ETC. Shift Timings: 12-Hour Shifts: 4:30 AM to 4:30 PM AND 4:30 PM to 4:30 A Rotation Schedule: Two-night shifts, followed by one day off, then two morning shifts, and three days off. This results in an average of 15 to 16 working days per month. Flexibility: Must be willing to work from the office if required. Leave Policy: No formal vacation policy due to 24x7 NOC operations. Employees must arrange shift swaps with team members to take time off. In case of emergencies during a shift, employees cannot leave until a backup is available. Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin. Experience3-5 Years.

Mandatory - Routing , switching , sdwan , Wireless experience and CCNP certified Location HYD only Exp - 10+ year rates including mark up - 150 K - 160 K Sr Network Engineer Position Bachelors degree in technology or any other bachelors degree ~10 years of Enterprise / Telecom Network infrastructure relevant experience. Detailed, oriented with excellent communication skills (written & oral) particularly the ability to communicate with staff who aren't technically trained. Presentation skills, quick learner, self-initiated, team player, open to work in shifts to support and monitor the Global Network Infrastructure. Excellent interpersonal skills needed to work with various levels of technical staff members. Strong analytical and problem-solving skills with demonstrated ability to execute against deadlines. Work with internal customers in managing requests/changes/incidents for your areas of work. Work with global teams to provide support and complete IT projects. Manage and prioritize multiple tasks. Ability to manage timelines and meet tight deadlines. Self-motivated, constructive and positive attitude. Possess good understanding of infrastructure management processes; knowledge on ITIL framework. Skills: Knowledge on network troubleshooting for Large Data Centers, Large WAN/Network environment. Good knowledge and experience on Routing, Switching, Wireless, load balancers, WAN optimizers, DNS, DHCP, VXLAN, VPN. Good knowledge on automation / scripting and ability to automate repetitive tasks. Expert level knowledge in at least one of the cloud technologies (Azure, GCP, AWS). Knowledge in working with SDWAN products (SilverPeak). Up-to-date knowledge and understanding of your employer's business and industry needs, as well as the technical demands. Expert level Knowledge/experience on network device administration (Cisco, Aruba, HPE, F5 LTM/GTM, Riverbed, Aruba Wireless, Fiber optic skills, MPLS/WAN/LAN management) Expert level knowledge in working with various routing protocols such as BGP, OSPF. Hand-On experience working with a large Infoblox and Aruba ClearPass deployment. Expert level knowledge with various protocols such as VRRP, HSRP, STP, LACP, SNMP. Recognize the importance of customer focus and/or of serving the needs of the end user. Productivity ToolsWord, Excel, PowerPoint & Visio. Certifications CCNP Certification would be an added advantage. Responsibilities 24x7 Remote Network Monitoring & Management. Own the networking issues connecting and supporting the corporate and shared network environment. Drive critical issue resolution/Break-Fix for P1/P2 issues. Coordinate and work with the external vendors for various operational issues and projects. Provide hardware support & maintenance for all networking components. Manage existing and new networking solutions, including monitoring the network stability and uptime. Handle various projects related to site expansion, Hardware Refresh, Technology refresh as required. Handle escalated issues from L1/L2 team and provide timely resolution. Responding and documenting outages and circuits down through incident reporting. Identify corrective actions for critical incidents and drive them to closure to ensure stability through Problem management process. Interact with various internal users in evaluating the needs and building a right solution to meet the requirements. Documentation and change control. Mentor junior team members and provide guidance in various change tasks. Monitor event logs and services to be proactive in identifying potential issues. Attend scheduled network change calls impacting the network availability. Shift Handover and Shift Updates. Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Network Data Admin. Experience5-8 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin. Experience1-3 Years.

Greetings from Tata Consultancy Services!! We are hiring : Network Administrator Experience : 3 to 8 years Location : Indore Required Technical Skill Set: Routing, Switching, CCNA, CCNP,Palo Alto Firewalls, Load Balancers (F5),Cisco Must-Have Cisco Routers, Cisco Catalyst & Nexus Switches LAN/WAN (MPLS, SDWAN) Firewalls Network Diagrams (Visio) Palo Alto Firewall Load Balancers (F5 Responsibility of / Expectations from the Role Excellent Communication and Articulation Skills System Design Expertise Understanding of Telecom business processes Result Orientation to close the design Eye for details – follow up tracking

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We re a technology company that leads with our humanity driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute: We are looking for Software Engineers to join our engineering team. You will be responsible for the design, development, and delivery of high-quality, robust, and scalable software components for Cienas routing platforms. This role requires a strong understanding of routing protocols, hands-on software development experience, and the ability to drive technical solutions in a fast-paced environment. The Must Haves: Required Skills A minimum of Bachelor s/master s degree in computer science/engineering or equivalent degree with 5+ Year of relevant experience. Excellent analytical, problem solving and programming skills (C, C++, Python) In-depth understanding of Linux OS and open-source software development. Experience in designing and developing L2/L3 networking technologies. Familiarity with manageability frameworks such as Yang/XML. Proficiency in using the Atlassian tool suite, Git, and Jenkins. Self-motivated with a strong sense of ownership and excellent teamwork and collaboration skills. Openness to continuous learning and self-improvement. Excellent communication and technical documentation skills. Required Experience Protocol Proficiency: Good in-depth understanding and hands-on experience with one or more of the following protocols: MPLS(RSVP-TE, LDP)/ISIS , BGP and other dynamic routing protocols. #LI-HK1 Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: Network Data Admin. Experience5-8 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Cisco Routing and Switching. Experience8-10 Years.

Location(s): Tower -11, (IT/ITES) SEZ of M/s Gurugram Infospace Ltd, Vill. Dundahera, Sector-21, Gurugram, Haryana, Gurugram, Haryana, 122016, IN Line Of Business: Technology Services Group(TSG) Job Category: Engineering & Technology Experience Level: Experienced Hire Job Title : System Engineering - Network Ops Entity : MSS Line of Business/Department :TSG Location : Bangalore /Gurgaon Full Time / Part Time: Full Time Reporting to : VP Skills And Competencies 3+ years’ experience in global network operations team Solid knowledge and experience in BGP peering, routing/switching, MPLS, ISIS, and OSPF Understanding core Networking concepts Proficiency in network troubleshooting tools (Wireshark, Azure Network Watcher, Log Analytics). Network security: Understanding of network security principles and practices, including access control and information transfer policies Experience investigating complex issues and performing corrective actions, proven track record in leading major incident recovery. Highly impactful problem-solving skills and attention to detail. Experience working with ITSM systems such as ServiceNow. Customer focused & solutions driven Exceptional written and verbal communication skills. Education Proven hands-on network engineering experience CCNP or higher (CCIE and/or CISSP highly valued) Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS) Solid understanding of the OSI or TCP/IP model Hands-on experience with monitoring, network diagnostic and network analytics tools Responsibilities Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS) Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations Monitor performance and ensure system availability and reliability Monitor system resource utilization, trending, and capacity planning Provide Level-2/3 support and troubleshooting to resolve issues Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure Select and implement security tools, policies, and procedures in conjunction with the company’s security team Liaise with vendors and other IT personnel for problem resolution Implement global risk controls / security measures and best practices to manage risk. Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes. Conduct regular system audits and security assessments. Participate in on-call rotation, weekend changes and provide after-hours support. Leads service recovery from major incidents and facilitates mitigation within the SLO targets. Identify root cause and implement permanent solutions. Develop and maintain documentation for application configurations, processes, and procedures including SoPs Provide expert technical support and solve complex problems Provide training to end-users and other team members as needed Work collaboratively with business and technology stakeholders in achieving full ITIL process compliance, including incident, change, problem, configuration and major incident processes. Work closely with the cybersecurity team to ensure applications and infrastructure meet key operational security metrics. Drive continuous improvement through the adoption of automation and orchestration. Identify opportunities to optimize performance, reliability, and cost. Interaction across TSG towers and other business support areas for problem escalations, resolutions, reporting and coordination. About The Team The Technology Services Group (TSG) are seeking a highly skilled and motivated Network Support Engineer with a focus on supporting the Enterprise network and faster resolution of incidents or tickets related to networks.. As a key member of our global network operations team, you will play a crucial role in maintaining and optimizing our network infrastructure to ensure seamless connectivity, high performance, and reliability.

Network Engineer We are hiring a Network Engineer to support, maintain, and enhance our enterprise network infrastructure. You will be responsible for implementing network solutions, troubleshooting issues, ensuring security, and working closely with ICT teams globally to maintain high availability and performance of network services. Key Skills & Technologies: Strong knowledge of IP networking, TCP/UDP, and the OSI model Hands-on experience with: Cisco routers, switches, ASA firewalls OSPF and BGP routing protocols VPN and MPLS networks Network security (e.g., 802.1x, Cisco ISE, Palo Alto NGFW) Wireless technologies (e.g., Wi-Fi, RF, mesh networks, surveys, spectrum analyzers) Experience with VoIP and cloud-based network services (AWS, Azure, or GCP) Understanding of hierarchical network design and industry cabling standards Use of network monitoring and incident management tools Qualifications & Experience: Bachelor's degree in Information Technology or a related field Advanced Cisco certifications (e.g., CCNP, CCIE, CCDP, CCENT) 4-5 years of enterprise network engineering experience Experience in high-availability networks, Disaster Recovery (DR) setups, and global ICT environments Key Responsibilities: Troubleshoot and maintain enterprise networks (MPLS, VPN, wireless mesh) Monitor network performance, resolve incidents, and support 24/7 operations Implement network security policies and standards Document processes and maintain up-to-date network diagrams Collaborate with ICT teams and external service providers Support cloud-based application connectivity and network integration Provide L2/L3 network support and assist in disaster recovery and high availability setups Job Types: Full-time, Permanent Pay: Up to ₹1,000,000.00 per year Schedule: Day shift Monday to Friday Experience: Cisco ASA: 4 years (Required) Juniper: 4 years (Required) Palo Alto: 4 years (Required) checkpoint: 4 years (Required) Work Location: In person

Job Req ID: 47358 Location: Patna, IN Function: Technology/ IOT/Cloud About: Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role GIS & Deployment Engineer Job Level/ Designation M1 Function / Department Circle –Technology (Fiber Management) Location Patna Job Purpose Responsible for regional Own & IRU route rollout as per AOP target. Responsible for new fiber pair readiness to meet Mobility & Enterprise requirement. Enhanced responsibility and accountability due to inhouse operations Key Result Areas/Accountabilities Digitize fiber assets by onboarding GIS tool and route mapping. Define blue print for fiber digitization – automation of patrolling, splicing, visibility of all maintenance staff in Apps etc. Digitization of ROW/Permissions/HOTO etc.Procurement and reconciliation of OFC project materials along with SCM & Vendor Use GIS tools for planning of own & IRU routes, new POP rollout etc Ensure ROW compliance including all statutory payments Deliver Own and IRU routes to meet site, enterprise, Optics & IP/MPLS network rollout targets. Finalize fiber rollout vendors along with SCM & planning to meet the rollout requirement. Delivery of Project rollout Core Competencies, Knowledge, Experience Proficiency in understanding overall transport NW architecture and key cost drivers. Strategic mind bend and understanding of overall mobility and enterprise Network Sound understanding of Capex & Opex and budgetary skills to derive best out of NW at lowest possible cost. Should employ a specific time management strategy to ensure closure of fiber projects on fixed time periods. Proficiency in Excel and presentation Must have technical / professional qualifications Should have B.tech/B.E 8-10 years of Telecom experience Experience of working in GIS platform Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

1.Timely preparation of business cases for margin approvals for all products and services 2. Margin Sheet analysis, Cost analysis, T& C and BOM finalization 2. Preparing and finalizing rate cards/contracts for various customers 3. Coordinating with vendors/SCM for best rates for network equipment 4. Coordinating with feasibility team to provide most cost effective solution to sales team. 5. Coordinating with sales team to understand customer requirement and budget and provide best fit budgetary/final quotes. Customer Commercials and Proposals 1 6.Coordinating among the different departments(NOC, Projects, Service Assurance, Engineering teams) for giving techno- commercial amicable solutions 7.Captiring all request from Sales, customer & assigning to relevant team members, tracking for early closure & maintaining daily tracker report 8.Preparing Techno-commercial offer document for end customers with Network diagrams Customer Contract renewals (Retention) Customer retention program based on annual renewals & upgrade requirements of existing customers by providing timely margin approvals. 2 1. Bid Synopsis (Preparation of pre bid queries) 2. Preparation of final Bid submission document based on eligibility criteria. 3. Techno Commercial Proposal Document preparation with inputs from commercial and technical teams. Bid Management/Special Projects 3 4. Coordinating with legal and financial team (TDN/TIL) for bid related eligibility criteria fulfillment. 4 Identifying new Products & Vendors for improving our Product Portfolio & carrying our POC(Proof of Concept) with vendors New products & POC Skill Set : • Candidate with Excellent communication & Presentation skills with sound Networking knowhow & Flair for Network Solutions & Products(MPLS, Internet Lease Line, Broadband, Wi-Fi, Cloud Based Contact Center, Router, switches etc). Tuesday, May 13, 2025 Page 1

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. As a Network Architect you will be responsible for delivering high-level network consulting services, analysing complex network requirements, and recommending tailored solutions for clients. Responsibilities: Engage with clients to understand their business objectives, technical requirements, and network architecture needs. Conduct thorough audits and assessments of existing network infrastructure, identifying areas for improvement and potential risks. Design & implement customized network solutions aligned with client requirements, industry best practices, and technology trends. Develop detailed network design documents, including diagrams, configurations, and migration plans. Oversee the deployment and configuration of network solutions, ensuring successful deployment within defined timelines. Provide technical guidance and troubleshooting expertise to resolve complex network issues. Conduct network performance analysis, monitoring, and capacity planning to optimize network performance and scalability. Stay updated with emerging technologies and industry trends related to modern networks and make recommendations to enhance the network infrastructure. Collaborate with cross-functional teams, including project managers, engineers, and system administrators, to ensure successful project delivery. Mentor and guide junior network engineers and technicians. Requirements: Bachelor’s degree in computer science, Information Technology, or a related field. 12-14 years of experience in network consulting, design, and implementation, preferably in a client-facing role. Strong knowledge in network fundamentals, including OSI & TCP/IP model, subnetting, Layer-2 and Layer-3 technologies, etc Proficient in network protocols and technologies such as TCP/IP, DNS, OSPF, BGP, MPLS, VLANs, VPNs, and firewalls. Hands-on experience with network equipment from leading vendors, such as Cisco, Juniper, Arista, etc. Proficient in security elements such as firewalls, IDS/IPS, etc. Strong expertise in modern network technologies, including but not limited to SD-WAN, virtualization, cloud networking, software-defined networking (SDN), and network automation. Expertise on Ansible for seamless automation of IP network configurations, optimizing the deployment and management of networking infrastructure. Expertise on Terraform to define and provision IP network resources, ensuring consistent and scalable network architectures. Proficient in cloud networking technologies and Secure Access Service Edge (SASE). Familiarity with network monitoring and management tools, such as Wireshark, SolarWinds, ThousandEyes, LiveNX etc. Excellent analytical and problem-solving skills, with the ability to assess complex network requirements and propose effective solutions. Strong communication skills, capable of articulating technical concepts to both technical and non-technical stakeholders. Industry certifications from vendors like Cisco, Juniper, Zscaler, Palo Alto, Fortinet etc. are highly desirable. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

We are looking for an experienced Senior Network Engineer with strong expertise in SD-WAN and extensive background in enterprise and telecom network infrastructure. This role involves supporting and monitoring our global network infrastructure to ensure high availability and reliability. Position Requirements Bachelors degree in Technology or any related field. Minimum 9 years of experience in enterprise or telecom network infrastructure. Excellent communication skills (written and oral), with the ability to effectively interact with both technical and non-technical staff. Strong presentation skills, quick learner, self-initiated, and a team player. Open to working in shifts to provide 24x7 support and monitoring. Strong interpersonal skills to collaborate with diverse teams. Exceptional analytical and problem-solving capabilities with demonstrated ability to meet deadlines. Experience managing requests, changes, and incidents for network infrastructure. Ability to work with global teams on IT projects. Strong time management skills to handle multiple tasks and meet tight deadlines. Self-motivated, constructive, and positive attitude. Familiarity with ITIL framework and infrastructure management processes. Technical Skills Expertise in troubleshooting large data center and WAN network environments. Proficient in Routing, Switching, Wireless, Load Balancers, WAN Optimizers, DNS, DHCP, VXLAN, and VPN. Knowledge and hands-on experience with automation/scripting for task automation. Expert knowledge of at least one major cloud technology: Azure, AWS, or GCP . Hands-on experience with SD-WAN products such as SilverPeak . Deep understanding of network device administration: Cisco, Aruba, HPE, F5 LTM/GTM, Riverbed, Aruba Wireless. Experience with Fiber Optic networks, MPLS/WAN/LAN management. Expert level knowledge of routing protocols like BGP and OSPF. Experience with large deployments of Infoblox and Aruba ClearPass. In-depth knowledge of network protocols including VRRP, HSRP, STP, LACP, SNMP. Strong customer focus and end-user service orientation. Proficiency with productivity tools: Word, Excel, PowerPoint, and Visio. Certifications CCNP certification or equivalent is highly desirable. Responsibilities 24x7 remote network monitoring and management. Ownership of network issues and providing support for corporate and shared network environments. Drive resolution for critical P1/P2 network issues (Break-Fix). Coordinate with external vendors on operational issues and projects. Provide hardware support and maintenance for all networking equipment. Manage existing and new networking solutions, ensuring network uptime and stability. Lead network-related projects like site expansion, hardware refresh, and technology upgrades. Handle escalations from L1/L2 teams and provide timely resolutions. Document outages and circuit downtimes; manage incident reporting. Identify corrective actions for critical incidents and lead problem management efforts. Collaborate with internal users to assess network needs and design solutions. Maintain comprehensive documentation and change control processes. Mentor junior engineers and provide guidance during network changes. Monitor event logs proactively to identify and resolve potential issues. Attend and actively participate in scheduled network change meetings. Ensure proper shift handover and timely updates between shifts. Additional Information Night shift or rotational shift hours. 5 days work week. Cab facility will be provided for commuting. Virtual Interview