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2.0 - 6.0 years
0 Lacs
karnataka
On-site
The Loan Servicing Representative position at Wells Fargo involves supporting the Loan Servicing functional area or processes. You will have the opportunity to identify areas for improvement within Loan Servicing and recommend solutions. This role entails reviewing, researching, analyzing, calculating, and submitting moderately complex mortgage claims. Additionally, you will perform administrative, transactional, operational, or customer support tasks of moderate complexity. As a Loan Servicing Representative, you will review, research, process, and respond to inquiries from customers, title companies, vendors, and internal personnel regarding loans and various aspects within Loan Servicing. You will receive guidance from Loan Servicing supervisors and escalate non-routine questions to experienced individuals. It is essential to use independent judgment to review and file claims while ensuring compliance with relevant policies, procedures, and regulations. Furthermore, you will interact and communicate with agencies, investors, insurers, mid-level management, staff, cross-business units, and internal or external customers. Providing guidance to less experienced peers is also part of the responsibilities of this role. The required qualifications for this position include a minimum of 2 years of Loan Servicing experience or equivalent demonstrated through work experience, training, military experience, or education. Please note that the posting for this job will end on April 10, 2025, and it may close earlier due to the volume of applicants. At Wells Fargo, we value diversity and prioritize building strong customer relationships while maintaining a risk-mitigating and compliance-driven culture. Employees are expected to execute all applicable risk programs and adhere to Wells Fargo policies and procedures, fulfill risk and compliance obligations, escalate and remediate issues promptly, and make sound risk decisions. For candidates applying to job openings in Canada, applications from all qualified individuals, including women, persons with disabilities, aboriginal peoples, and visible minorities, are encouraged. Accommodations for applicants with disabilities are available upon request during the recruitment process. If you require a medical accommodation during the application or interview process, please visit Disability Inclusion at Wells Fargo. It is important to note that Wells Fargo maintains a drug-free workplace, and adherence to the Drug and Alcohol Policy is mandatory. In the recruitment and hiring process at Wells Fargo, third-party recordings are prohibited unless authorized by the company. Candidates are expected to represent their own experiences directly. Reference Number: R-423124,
Posted 1 day ago
2.0 - 6.0 years
0 Lacs
karnataka
On-site
As a Loan Servicing Representative at Wells Fargo, you will be responsible for supporting the Loan Servicing functional area or processes. Your role will involve identifying opportunities to enhance various aspects within Loan Servicing and proposing effective solutions. You will review, research, analyze, calculate, and submit moderately complex mortgage claims. Additionally, you will handle administrative, transactional, operational, and customer support tasks of moderate complexity. Moreover, you will be expected to review, research, process, and respond to written and phone inquiries from customers, title companies, vendors, and internal personnel related to loans and various areas within Loan Servicing. Under the direction of Loan Servicing supervisors, you will escalate non-routine questions to experienced individuals and utilize relevant information and independent judgment to review and file claims while ensuring compliance with all relevant policies, procedures, and regulations. Furthermore, you will interact and communicate with agencies, investors, insurers, mid-level management, staff, cross business units, as well as internal and external customers while providing guidance to less experienced peers. To be successful in this role, you must possess at least 2 years of Loan Servicing experience or demonstrate equivalent expertise through a combination of work experience, training, military service, or education. Please note that the posting for this position will end on 10th April 2025, although it may close earlier due to a high volume of applicants. At Wells Fargo, we value diversity and encourage applications from all qualified candidates, including women, persons with disabilities, aboriginal peoples, and visible minorities. As part of our commitment to a strong customer-focused culture and rigorous risk management, employees are responsible for executing all applicable risk programs and adhering to Wells Fargo policies and procedures. This includes proactive monitoring, risk identification, escalation, and making sound risk decisions in alignment with the business unit's risk appetite and compliance requirements. If you require a medical accommodation during the application or interview process due to a disability, please visit Disability Inclusion at Wells Fargo. Please note that Wells Fargo maintains a drug-free workplace, and details can be found in our Drug and Alcohol Policy. Please ensure that you represent your own experiences directly during the recruiting and hiring process at Wells Fargo. Remember that third-party recordings are prohibited unless authorized by the company. Reference Number: R-423124.,
Posted 1 week ago
1.0 - 6.0 years
4 - 7 Lacs
Bengaluru
Work from Office
WARM Greetings from Rivera Manpower Services, We're Hiring! US Mortgage Voice Process | CTC Up to 7 LPA Are you an experienced professional in International voice-based support with a passion for the mortgage industry? Join our team for a dynamic opportunity in the US Mortgage Voice Process . Role Details: Position: US Mortgage Voice Process Shift Timing: US Shifts CTC: Up to 7 LPA Hike up to 25% based on your current CTC and experience Work Mode: [Work from Office Eligibility Criteria: Minimum 1 year of experience in any of the following: International Voice Process Banking Voice Support Insurance Voice Support Excellent communication skills (verbal and written) Strong knowledge of the Mortgage industry Sharp logical reasoning and problem-solving abilities Willing to work in US night shifts Key Responsibilities: Handle customer queries related to US mortgage services via voice support Provide accurate information and resolve issues effectively Ensure compliance with US mortgage policies and service standards Maintain high levels of customer satisfaction and professionalism Apply Now! For immediate consideration: Call or WhatsApp: 7829336034 / 7829336202 /9986267393 Availability: Monday to Friday, 10:00 AM 6:00 PM Walk-ins welcome
Posted 1 month ago
6 - 10 years
5 - 9 Lacs
Bengaluru
Work from Office
Role & Responsibilities: Supervise and lead a group of associates to meet all SLAs relatives to all functions in the department. Maintain daily, weekly, and monthly production reports along with MBR and QBR including preparing Decks across all processes managed including circulating minutes. Monitor work allocation, pipeline management daily across all processes managed. Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting and special projects. Provide recommendations for strategies and process improvements to add value to teams and clients. Coordinate with other internal support teams to ensure seamless production by the operations team. Responsible for team Attendance and team retention. To ensure the team follows adherence requirements Identify talent and mentor next level leaders. Create and Manage SOP for all processes handled along with periodic updates. Educational/Professional Qualifications: 1. Graduate degree or equivalent of (10+2+3) year of education. Required Skills: Very strong knowledge in US Mortgage business and servicing Mortgage claims process in specific. Proficiency to read through and understand FHA, VA loans, FNMA FHLMC HUD demands, Title packages & Conveyance. Should be well versed in conveyance process, GSE Claims, File checker and Investor Guidelines. Should have good knowledge in preparing FHA/VA/FNMA/FHLMC Claim package, post-sale & REO new file setup. Ability to handle multiple Shared mailboxes for clients and other vendors, agent should be able to read and understand recorded mortgage deeds verify the same with PM rails where attorneys update the information Should be well versed with US loan mortgage documents like delinquent letters, escrow analysis, title policies, Note, ect. Strong written and verbal communication skills and ability to converse with client & can make decisions based on the situation. Strong analytical, logical approach and data management skills. Good understanding of reports and performance management. Comfortable with flexible work timings including India late night shift to cover CST clients and willingness to extend work hours based on business need. Should have excellent command on MS-Office (Excel, PPT, Word) Should have excellent e-mail/phone etiquette. Ability to handle & accomplish multiple tasks, follow written & verbal instructions effectively. Ability to work under stringent deadlines and work with the team to meet deadlines. Must be a team player and can manage the team by leading as a role model. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
Posted 2 months ago
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