Loan Servicing Representative

The Loan Servicing Representative position at Wells Fargo involves supporting the Loan Servicing functional area or processes. You will have the opportunity to identify areas for improvement within Loan Servicing and recommend solutions. This role entails reviewing, researching, analyzing, calculating, and submitting moderately complex mortgage claims. Additionally, you will perform administrative, transactional, operational, or customer support tasks of moderate complexity. As a Loan Servicing Representative, you will review, research, process, and respond to inquiries from customers, title companies, vendors, and internal personnel regarding loans and various aspects within Loan Servicing. You will receive guidance from Loan Servicing supervisors and escalate non-routine questions to experienced individuals. It is essential to use independent judgment to review and file claims while ensuring compliance with relevant policies, procedures, and regulations. Furthermore, you will interact and communicate with agencies, investors, insurers, mid-level management, staff, cross-business units, and internal or external customers. Providing guidance to less experienced peers is also part of the responsibilities of this role. The required qualifications for this position include a minimum of 2 years of Loan Servicing experience or equivalent demonstrated through work experience, training, military experience, or education. Please note that the posting for this job will end on April 10, 2025, and it may close earlier due to the volume of applicants. At Wells Fargo, we value diversity and prioritize building strong customer relationships while maintaining a risk-mitigating and compliance-driven culture. Employees are expected to execute all applicable risk programs and adhere to Wells Fargo policies and procedures, fulfill risk and compliance obligations, escalate and remediate issues promptly, and make sound risk decisions. For candidates applying to job openings in Canada, applications from all qualified individuals, including women, persons with disabilities, aboriginal peoples, and visible minorities, are encouraged. Accommodations for applicants with disabilities are available upon request during the recruitment process. If you require a medical accommodation during the application or interview process, please visit Disability Inclusion at Wells Fargo. It is important to note that Wells Fargo maintains a drug-free workplace, and adherence to the Drug and Alcohol Policy is mandatory. In the recruitment and hiring process at Wells Fargo, third-party recordings are prohibited unless authorized by the company. Candidates are expected to represent their own experiences directly. Reference Number: R-423124,