Job
Description
This role has been designed as ?Hybridwith an expectation that you will work on average 2 days per week from an HPE office
Who We Are
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work
We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in todays complex world
Our culture thrives on finding new and better ways to accelerate whats next
We know varied backgrounds are valued and succeed here
We have the flexibility to manage our work and personal needs
We make bold moves, together, and are a force for good
If you are looking to stretch and grow your career our culture will embrace you
Open up opportunities with HPE
Job Description
HPE Operations is our innovative IT services organization
It provides the expertise to advise, integrate, and accelerate our customersoutcomes from their digital transformation
Our teams collaborate to transform insight into innovation
In todays fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities
Deploy the right technology to respond quickly to market possibilities
Join us and redefine whats next for you
What Youll Do
As a part of MS Morpheus support team deliverables, the engineer is required to have strong Admin, Operate and Manage skills in Morpheus to provide services for global HPE customers
Candidate should have a strong customer focus, sensitivity in dealing with diverse cultures, ability to learn and adapt quickly
Resolve customers issues via telephone, email, or remote sessions
Identify and escalate issues in a timely manner to vendor according to process guidelines
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
Collaborate with other technology teams in diagnosing and isolating the cause of complex issues
Maintain quality on case documentation, SLA timeframes and operational metrics
Performs within the Productivity Measure of the team (scorecard)
Handle Problem Management, Post Incident Reviews and RCA
What You Need To Bring
Bachelors degree in Engineering (or Equivalent)
Minimum 3 5 years of relevant experience in Enterprise Managed Service environment
Certification on the latest track of Morpheus Certified Administrator is an added advantage
Flexible to work in 24/7 support environment
Technical Skills
Install, Maintain and Configure Morpheus infrastructure
Experience in Morpheus Identity and Access
Experience in Morpheus Provisioning concepts
Experience in Morpheus multi-tenant models
Experience in Morpheus self-service
Good Knowledge in Morpheus App, IaC type Blueprints
Good Knowledge in App monitors
Good Knowledge of Morpheus Plans, prices and costing
Non-Technical Skills
Excellent written and verbal communication skills
Commitment to deliver high quality product and solution support
Must achieve excellent customer satisfaction
Take ownership and work with high productivity and efficiency
Support other team members and seek their advice to make decisions on complex issues
Additional Skills
Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}
What We Can Offer You
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing
Personal & Professional Development
We also invest in your career because the better you are, the better we all are
We have specific programs catered to helping you reach any career goals you have ? whether you want to become a knowledge expert in your field or apply your skills to another division
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness
We know varied backgrounds are valued and succeed here
We have the flexibility to manage our work and personal needs
We make bold moves, together, and are a force for good
Let's Stay Connected
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE
#india
#operations
Job
Services
Job Level
Expert
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer
We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need
Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together
Please click here: Equal Employment Opportunity
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories
