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Monitoring Engineer

Monitoring Engineer

CtrlS

3 - 8 years

5 - 10 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:3 weeks ago| Platform:

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Skills Required

Service level Networking protocols Monitoring tools Helpdesk IT infrastructure DNS Incident management HTTP IT operations Continuous improvement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:
We are seeking a Monitoring and Observability Engineer (L1) to join our IT Operations team. The ideal candidate will be responsible for monitoring the health and performance of IT systems, responding to alerts, managing service queues, and assisting with the onboarding and offboarding processes using tools such as Zabbix, Nagios, and ManageEngine. This is a critical role in ensuring the availability, reliability, and smooth functioning of our IT infrastructure.

Key Responsibilities:

Monitoring & Alerting:

Continuously monitor system performance, including servers, applications, and network devices using Zabbix, Nagios, and ManageEngine.
Respond to system alerts and notifications promptly, prioritizing issues based on severity. Collaborate with other teams to escalate and resolve issues as necessary.

Notification & Escalation:

Notify appropriate stakeholders about service interruptions or performance degradation.
Manage and escalate alerts based on predefined escalation procedures.

Queue Management:

Monitor and manage service request queues to ensure issues are logged and tracked.
Ensure that all tickets are resolved within the agreed-upon Service Level Agreements (SLAs). Follow up on open tickets and provide timely updates on ticket statuses.

Onboarding/Offboarding:

Assist with the onboarding process for new users and systems, ensuring that they are properly configured for monitoring.
Support offboarding activities by ensuring systems or accounts are properly decommissioned and removed from monitoring tools.

Collaboration & Communication:

Work closely with IT teams, network teams, and other departments to maintain system uptime and resolve performance issues.
Provide regular updates to stakeholders regarding the status of incidents and requests. Contribute to continuous improvement of monitoring systems and processes.

Skills & Qualifications:

Technical Skills:

Proficiency in Zabbix, Nagios, and ManageEngine monitoring tools.
Basic understanding of IT infrastructure (servers, networking, applications, databases, etc.). Knowledge of monitoring metrics (CPU, memory, disk space, network traffic) and alerts. Familiarity with networking protocols (TCP/IP, HTTP, DNS, etc.).

Experience:

3+ years of experience in a monitoring or IT support role is preferred.
Experience in managing monitoring tools or observability platforms is a plus.

Communication Skills:

Strong verbal and written communication skills to notify stakeholders of issues and document incidents.

Problem-Solving:

Strong analytical skills to diagnose issues based on alerts and system performance.
Ability to work in a fast-paced environment and manage multiple priorities effectively.

Additional Skills:

Familiarity with incident management tools and processes.
Experience with scripting or automation tools for monitoring processes is a plus.

Preferred Experience:
Experience in IT operations, monitoring, or helpdesk support. Familiarity with additional monitoring or observability tools. Exposure to incident response and ITIL processes.

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Monitoring Engineer