93 Mobile Banking Jobs

The ideal candidate for this position should have a minimum of 6-15 years of prior work experience in management consulting or advisory roles focusing on business technology or operational change initiatives within the Financial Services industry, specifically in Banking and Capital Markets. A Full-time MBA from a top-tier business school is required, while being a Qualified CA is preferred. Candidates with consulting advisory experience from top-tier consulting organizations are strongly preferred. The role requires experience in leading large-scale transformation programs, program management, and change management. Excellent interpersonal skills are essential for effectively interfacing with client executives, business stakeholders, and IT members in consultative environments. The successful candidate should be able to demonstrate thought leadership by conceptualizing and driving new solution offerings to market. Flexibility to work as part of a cross-cultural team, including supporting multiple time zones, is necessary. Key Responsibilities: - Lead critical engagements by collaborating with diverse Infosys and client teams to ensure successful project outcomes. - Contribute to branding, thought leadership, practice development, and knowledge management efforts to deliver value-added consulting services that align with clients" evolving needs. - Take charge of sales proposal preparation and engagement delivery efforts. Technical Requirements: - Proficiency in areas such as Commercial Banking, Core Banking Transformation, Corporate Banking, Lending, Loans, Mortgages, Mobile Banking, Retail Banking, Trade Finance, Investment Banking, Market Infrastructure, Private Banking, Retirement Services, Asset Management, and Wealth Management. Additional Responsibilities: - The location of posting is subject to business requirements. Preferred Skills: - Domain expertise in Banking, with a focus on all aspects of Banking. If you meet the above requirements and possess the desired skills, we encourage you to apply for this challenging role.,

Looking for an experienced professional to join our team!' Role: Mobility Architect (On site, work from office) Total 10+ years of experience Architect or Tech Lead for at least 5 years Preferred Experience: Mobile banking applications Qualification: BE/BTech/MCA or equivalent

Job : Product Integration - BBPS Jobs in Mumbai (J49438)- Job in Mumbai Product Integration - BBPS (Job Code : J49438) Job Summary 2 - 7 Years Product Integration - BBPS BCA, BCS, BE-Comp/IT, BE-Other, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other IT-Software/Software Services IT Software - Other Key Skills: Job Post Date: Wednesday, July 23, 2025 Company Description Our Client was founded by 3 IIMers in the year 2000. Client is an electronic presentment technology and payment services company. The Company is focused on leveraging technology to enable banks, businesses and other institutions to present invoices, statements and bills to consumers or businesses and receive payments against them. Their Product powers electronic payments and collections services for the largest banks and companies in India and also manages the bill payment service of Visa in India. It operates as a neutral service bureau aggregating multiple banks, billing companies and other corporations onto a common standards-based platform for delivering electronic payments and collection services across multiple electronic channels. Their Product manages these services across a range of access channels viz. Internet Banking, ATM Banking, Tele Banking, Mobile Banking etc. The Payment Gateway services of our Client enable customers to pay online using either their electronic banking accounts or credit cards. Job Description Work Location: Mumbai - (Andheri-W). Job Description / Responsibilities: As a part of the Integration and Support team, the person will lead the client onboarding process, ensuring seamless integration of our products while actively engaging with clients to address their needs. This role requires a strong understanding of APIs and good communication skills to facilitate collaboration across internal teams and deliver top-notch technical support. Responsibilities: Client Onboarding and Integration: Manage the onboarding process for new clients, ensuring smooth integration of our products and services. API Understanding: Utilize a functional understanding of APIs to facilitate integration and troubleshoot issues. Internal Coordination: Work closely with internal teams to ensure effective communication and coordination for integration projects. Client Interaction: Engage with clients to understand their needs, provide support, and resolve any integration-related issues. Documentation: Create and maintain clear documentation for integration processes and client interactions. System Testing: Perform UAT system integration testing to ensure compatibility and performance. Troubleshooting: Identify and resolve problems with integrations, providing technical support and guidance to clients and internal teams. Communication: Good communication skills - spoken & written.

Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients acrossbanking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. MAKE AN IMPACT We would like to raise below external demand for BA Channels Experience Level8-15 Years (Relevant Experience) Locations Pune / Bengaluru / Hyderabad Notice period Immediate Mandate Skills BA Skills + Contact Center Automation and Digital Transformation (see JD below) + Global Banking Experience mandatory Please see JD below: Business Analyst with 8+ years of experience , including strong exposure to Channels, Contact Center Automation, and Digital Transformation initiatives . Experience with AI/ML-based solutions in the context of contact center or digital channels is preferred. Strong core BA skills including requirements gathering, user story creation, stakeholder workshops, and documentation. Excellent communication and interpersonal skills with the ability to manage global stakeholders across geographies. Experience in Agile delivery environments with hands-on knowledge of Jira and Confluence . Proven analytical and problem-solving capabilities. Ability to work closely with business and technical teams to shape solution design aligned with customer and operational goals. Prior experience in large banking or financial institutions is preferred.

The Service Delivery Lead position entails overseeing and managing application support operations for Retail Net Banking and Mobile Banking in the Banking and Financial Services domain. As the Service Delivery Lead, your responsibilities include leading the team, ensuring adherence to SLAs, managing escalations, and maintaining high service quality for clients. You will be tasked with overseeing and managing application support for Retail Net Banking and Mobile Banking channels, ensuring timely resolution of client issues in line with SLAs. In the event of critical incidents, you will serve as the primary point of escalation and coordinate with L2/L3 teams for swift resolution. Another crucial aspect of this role involves managing and mentoring the support team to facilitate skill development and enhance performance. Collaboration with stakeholders is essential to streamline processes and enhance service delivery. Additionally, you will be responsible for analyzing and reporting on service metrics, incidents, and root causes to pinpoint areas for improvement. Compliance with client and organizational standards during 24/7 shift coverage is also a key requirement. To excel in this role, proficiency in Linux, PL/SQL, Middleware, and APIs is essential, along with a strong understanding of Banking and Financial Services, particularly in Channels like Retail Net Banking and Mobile Banking. Key skills for this position include excellent oral and written communication abilities, strong analytical and problem-solving skills, and effective leadership and stakeholder management capabilities.,

Job : Aerospike DBA Jobs in Mumbai (J49434)- Job in Mumbai Aerospike DBA (Job Code : J49434) Job Summary 8 - 12 Years Aerospike DBA BCA, BCS, BE-Comp/IT, BE-Other, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other Educational Level: Graduate/Bachelors Industrial Type: IT-Software/Software Services Functional Area: IT Software - Other Key Skills: Aerospike, DBA Job Post Date: Tuesday, July 22, 2025 Company Description Our Client was founded by 3 IIMers in the year 2000. Client is an electronic presentment technology and payment services company. The Company is focused on leveraging technology to enable banks, businesses and other institutions to present invoices, statements and bills to consumers or businesses and receive payments against them. Their Product powers electronic payments and collections services for the largest banks and companies in India and also manages the bill payment service of Visa in India. It operates as a neutral service bureau aggregating multiple banks, billing companies and other corporations onto a common standards-based platform for delivering electronic payments and collection services across multiple electronic channels. Their Product manages these services across a range of access channels viz. Internet Banking, ATM Banking, Tele Banking, Mobile Banking etc. The Payment Gateway services of our Client enable customers to pay online using either their electronic banking accounts or credit cards.

Qualifications 12 years of experience in the Banking/ Fintech/IT sector with at-least 4 years of exposure to Mobile banking & Internet banking projects / programs with min 3 years of Banking sector experience. Good acquaintance to Project management tools and Mobile App release mechanisms. Deep expertise in Scrum, with exposure to one or more Agile frameworks. Knowledge of banking products, digital channels (especially Mobile and Internet Banking) and services. Should be able to understand the application architecture. Hands on experience as Project Manager - Ability to manage more than one project at a time. Has practical exposure to DevOps (CICD) and has worked on cloud and microservices based projects. PMP /Scrum/Prince 2 certifications Project Manager Key Responsibilities: Lead the end-to-end execution of the Mobile Banking project, ensuring alignment with business goals and regulatory standards. Manage project activities including meetings, documentation, and risk registers. Coordinate with internal teams and external vendors to ensure timely and quality delivery. Ensure compliance with Bank regulations, data privacy laws, and cybersecurity standards. Facilitate stakeholder communication and change management activities across departments. Arrange and oversee training sessions for staff and end-users. Deliver regular project updates and presentations to senior management and steering committees. Apply Agile, Waterfall, or Hybrid methodologies as appropriate to project needs

As the Business Analyst/SME for digital channel transformation programs, you will be responsible for focusing on corporate internet banking, mobile banking, and omni-channel capabilities. Your key tasks will include defining business requirement documents (BRD), functional specs, and persona-based user journeys to support agile product development. You will collaborate with UX/UI teams, product owners, and technology leads to deliver contextual, responsive, and role-driven digital experiences for corporates. In this role, you will be managing product backlogs and sprints using tools like JIRA, Confluence, or similar, ensuring alignment across business, compliance, and technical stakeholders. Additionally, you will contribute to portal accelerator kits, reusable frameworks, and Gen AI-led enhancements. Your responsibilities will also involve assisting in client presentations, sandbox demos, and RFP responses showcasing digital banking transformation capabilities. It will be important for you to maintain awareness of key industry trends such as API-first designs, real-time capabilities, persona-driven UX, federated authentication, and multi-country rollout best practices. Experience in multi-theme or multi-tenant design delivery and regulatory alignment would be a strong plus. You will also be supporting implementation or upgrade projects across leading platforms. About Virtusa: At Virtusa, we value teamwork, quality of life, and professional and personal development. Joining our team means becoming a part of a global community of 27,000 professionals who are dedicated to your growth. We are committed to providing exciting projects, opportunities, and exposure to state-of-the-art technologies throughout your career with us. Great minds come together at Virtusa, where collaboration and a team-oriented environment foster new ideas and excellence. If you are looking for a dynamic place to nurture your potential and contribute to innovative solutions, Virtusa is the place for you.,

Job Description Work Location: Andheri (W); near Azad Nagar Metro Station. Job Title: Lead Observability Engineer (ELK Stack) Responsibilities: 1. Lead the design, implementation, and maintenance of ELK Stack for enterprise-scale log management and analytics. 2. Drive creation of centralized dashboards in Kibana to monitor production applications. 3. Collaborate with product and engineering teams to deliver dashboards offering actionable business and technical insights. 4. Guide integration of log sources, data ingestion automation, and pipeline optimization. 5. Troubleshoot complex ELK issues and ensure high system reliability. 6. Mentor and upskill team members in observability best practices. 7. Define observability standards and drive adoption across the organization. Requirements: 1. Extensive hands-on experience and deep expertise with ELK Stack. 2. Strong knowledge of Linux, networking, and scripting (Python, Bash, etc. ). 3. Experience with cloud platforms (AWS, GCP, Azure). 4. Proven leadership and team mentoring skills. 5. Excellent communication, collaboration, and problem-solving abilities.

We enable financial institutions to become digital leaders. As a professional team of global scale, we work with best clients for great and exciting projects, in an environment where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here. We welcome candidates who share our values, have the skills and are passionate to enjoy our journey to build the digital future of finance, together. About the job : We are looking for Business Analyst Team Lead with 10+ years in Digital Banking, to join our rapidly growing team across regions. We are looking for someone with implementation stories to tell and ready to apply best practices to our customers. If you enjoy leading modules independently, teams and task assignments, and are knowledgeable in Digital Banking across different products and the functionalities to be implemented in the application, then you will definitely enjoy working with us. What you will be doing: Undertake market research, collate feature recommendations from clients and build a pipeline of requirements. Prioritize the requirements and assist the Product Director in creation of road map. Conduct and lead requirements gathering sessions & identify gaps amongst existing product and client requirements and suggest possible solutions. Analyze all business requirements and provide detailed specifications. Assist project managers and development team during the project life cycle especially reviewing & executing test cases, training business users, and leading the UAT. Work on project lifecycle and different methodologies like Waterfall or Agile. Act as a Consultant to provide business value analysis as part of discovery phase. Provides support and guidance to presales and professional services on new system features. Work closely with the Technical Lead on the requirements document and RTM. Act as a guide/mentor and prepare more leaders by using the knowledge, skill, and experience. Work on multiple projects and able to manage time accordingly What we are looking for: 10+ years of relevant working experience Team management experience is a must Bachelors Degree in IT, Computer Science Experience in Product Development and implementation of multiple Retail, SME, Corporate Digital Banking Solutions (Internet Banking, Mobile Banking). Good knowledge of Digital channels is a must. Thorough understanding of at least one of the Retail Banking Operations or Functions like Card Operations, Digital Banking, Retail Onboarding and Account Opening, Transfer & Payments. Good knowledge of one or more of the Retail Products like CASA Accounts, Fixed Deposit and Credit Cards. Thorough understanding of at least one of the Corporate Banking Operations or Functions like Trade Finance, Treasury, Cash Management, Corporate Onboarding and Account Opening, Business and Investment Banking, & Corporate Lending. Good knowledge of one or more of the Corporate Products like Working Capital Loan, Bank Guarantees, Letter of Credit, Invoice Discounting, FX, and Derivatives, etc. Understanding of various analysis techniques and methodologies. Ability to convert concepts into visual diagrams and processes using different tools like MS Visio, Balsamiq, Adobe XD. Hands-on Experience working on different rule engines and process automation tools and techniques. Knowledge about customer service, sales, and marketing aspects within a bank. Ability to define and explain end-to-end processes via User Journeys. Experience in integrating Digital channels with back end systems. Knowledge of Core Banking Systems, Operations, and Functionalities. What we are offering: Remote Freedom, Your Way: At VeriPark we believe in the power of talent, no matter where it resides. Design your ideal workspace and achieve the perfect work-life balance. Performance-Linked Bonus: Your hard work doesn't go unnoticed! Enjoy a performance-linked bonus as a testament to your dedication! Rewards Beyond the Job: Enjoy a comprehensive benefits package, including Remote Work Support, Health Insurance, Care Program, and Online Psychological Support. We care you! Birthday Leave, Because You Matter: We value your special moments! Take the day off on your birthday and treat yourself. Global Impact, Cutting-Edge Tech: Immerse yourself in global projects with top-tier clients and stay ahead with cutting-edge technologies. Your skills will shape the future of our industry. Unleash Your Potential: Develop yourself with VeriPark Academy opportunities; webinars, and in-house training sessions. Diverse, Vibrant Community: Be part of a dynamic environment that values diversity and inclusivity. Together Culture: Even in a remote world, we cultivate connections through engaging face-to-face gatherings as well as online fun events. Special information sharing environment where you can update & align yourself. Apply now and let's shape the future together.

NTT DATA is looking for an exceptional QA Lead to join their team in Noida, Uttar Pradesh, India. As a QA Lead, you will be responsible for documenting and executing high-quality test plans, analyzing requirements, creating test scripts, executing and reviewing test scripts, identifying defects, and ensuring defects are raised correctly and in a timely manner using JIRA. You should have good knowledge of Splunk, extensive experience in mobile banking, microservices, and APIs. In addition to the technical responsibilities, you will lead defect triage discussions, contribute to Agile deliveries, work with the Automation QA team, contribute to reporting, work closely with development and business teams, escalate risks and issues, support in developing project plans, assist in User Acceptance Testing, and deliver projects within agreed timelines. You may also have to deputize for the QA Lead or QA Manager when necessary. The ideal candidate should have the ability to quickly learn and become proficiently knowledgeable about client applications, experience in testing complex applications, knowledge of test tools and industry best practices, experience working in an Agile environment, and excellent communication and interpersonal skills. Experience in the Financial Services/Banking Industry, planning, estimating, and delivering projects, and the ability to work analytically in a problem-solving environment are also essential. Qualifications for this role include 5-7 years of functional test experience, a Computer Science or IT-related Degree/Diploma, and an ISTQB certification in Software Testing. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. They are committed to helping clients innovate, optimize, and transform for long-term success. With diverse experts in over 50 countries and a robust partner ecosystem, NTT DATA offers services in business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. As a part of the NTT Group, NTT DATA invests significantly in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com.,

As a Product Owner at Standard Chartered Bank, your main responsibility is to act as an agile Product Owner to develop new client journey capabilities, improve client experience, promote usability, and drive client satisfaction. You will be tasked with driving the vision, strategy, and execution of digital banking journeys by closely collaborating with cross-functional teams, including technology, design, and business stakeholders. With over 10 years of experience in customer interaction channels, especially Mobile Banking, Online Banking, ATM, and other digital channels or devices, you will prioritize features based on business value and ensure seamless delivery in an Agile environment. Your role as a Product Owner involves owning the product backlog, maintaining and prioritizing it effectively, and demonstrating a deep understanding of industry trends and client needs. You will be required to create a value proposition and a squad vision, exhibit strong business acumen, lead teams to deliver objectives, coach and mentor team members, define product requirements and development roadmap, manage backlog efficiently, and communicate effectively with stakeholders. In terms of responsibilities, you will be expected to focus on various key areas: **Strategy:** - Own the product journey, vision across the entire product life cycle, and maintain a commercial lens over the product. - Ensure a transparent and easy-to-understand product vision aligned with the organization's goals. - Inspire the squad to thrive in a growth mindset and set goals with action plans. **Business:** - Lead evidence-based decision making and conduct regular design sprints. - Utilize design thinking frameworks, customer interviews, prototypes, and discovery canvases to drive product development. - Embed an MVP culture and ensure optimal utilization of technical solutions. **Product Delivery & Execution:** - Implement journeys or experiences for maximum business benefit within timelines and budget. - Collaborate with technology architects, define requirements, optimize sprint backlog, and ensure product quality standards are met. - Conduct pre-go-live demos and retrospective sessions for continuous improvement. **Product Analytics:** - Align squad OKRs & KPIs, identify data sources, measure performance, and monitor dashboards for insights. - Ensure customer journeys are embedded with usability metrics and customer behaviors for continuous improvement. **People & Talent:** - Coach, mentor, and uplift squad capability, foster a culture of trust and collaboration, and engage high-quality talent. **Risk Management:** - Ensure compliance and risk adherence, track and report risks, and engage with stakeholders for necessary controls. **Governance:** - Adhere to Bank policies on Project management, investment, solution design, planning, and frameworks. **Regulatory & Business Conduct:** - Display exemplary conduct, ensure compliance with laws and regulations, and identify and resolve risk and compliance matters effectively. **Key Stakeholders:** - Engage with Group Digital Banking Management Team, Country and Region Digital teams, COO, WRB Leads, TTO, SC Design Team, and Control Functions. As a qualified candidate, you should hold a Graduate degree and be a Certified Scrum Product Owner (CSPO) with proficiency in Business Analysis, Communication, Project Management, and Product Ownership. Proficiency in English language is a requirement for this role at Standard Chartered Bank.,

Job Descriptions Excellent project management skills. Must be skilled at Project Risk Management (Identification, Tracking, prevention / handling) Banking domain experience in UPI is mandatory 10+ years of technical leadership experience in Java, J2EE, Microservice, Spring, Oracle etc. technology, Excellent communication skills; verbal and written; articulate; must be able to communicate effectively with customer. Highly self-motivated, self-directed, and attentive to detail with ability to effectively prioritize and execute tasks in a high-pressure environment. Excellent analytical, communication, collaboration, and negotiations skills Highly efficient in defining and meeting SLAs to satisfy and meet aggressive project timelines, and critical spontaneous requests.

Description: Candescent (Project Code to be created) Requirements: Qualifications • Bachelor’s degree, computer science degree or equivalent, proven work experience • 10+ years of experience in the finance industry, preferably providing large/enterprise digital, online, or mobile banking applications to consumers and/or small businesses • Ability to thoroughly understand complex business and technical issues • Must have relevant experience working through the definition, design, and release cycle of delivering product software to market • Experience with the entire SDLC using Agile/Scrum methodologies • Experience with industry standards such as PCI, WCAG, FFIEC • Strong leadership, project management, time management, and problem-solving skills • Excellent written and verbal communication skills • Deep understanding of business and user needs to translate them into prioritized user stories and deliver valuable functionality • Ability to prioritize based on business value, user impact, and technical feasibility Job Responsibilities: PRODUCT OWNER Product Owners are focused on delivering product outcomes and functionality that meets the needs of the customers / users, translating product vision and insights into prioritized user features and user stories that are developed by their product team of 6-10 people • Work with clients and product managers to identify and prioritize the requirements for enhancements to the Banking Platform • Work with the Product Advisory Council, participating in user group discussions as well as presenting for consideration new strategic and tactical functionality • Participate in release planning, product roadmap maintenance, and backlog grooming for assigned strategic Banking Services Key Areas of Responsibility • Lead the effort to detail the specific functions, integration requirements, user experience, and deployment of the solution set to the company and to the market. • Define, develop, shape, and refine user stories, problem statements, and acceptance criteria as part of the preparation of work for efficient and effective consumption by the development team • Work in collaboration with the broader product organization to ensure complete integration between all Digital Banking Technology products. • Work in collaboration with the development organization to ensure the delivered product meets the specified requirements and is delivered on time and within budget • Drive understanding of work to be completed by the development team to support effective sequencing and incremental delivery with each sprint cycle • Collaborate and participate in scrum ceremonies like sprint planning sessions, sprint reviews, retrospectives, daily stand-ups, and work item demos • Maintain the functional quality of the work being delivered by setting and evaluating expectations and acceptance criteria. • Present and train internal customers on new services/features offered within new release versions of the platform • Prepare explanatory documentation for customers for both existing and new platform functionality • Document business requirements per the company’s software development tools and methodology Product P&L and Pricing • Drives product profitability and performance with Product Manager, managing short and long-term outcomes of the product team including connection to product roadmap and objectives Product Strategy, Vision, and Planning • Gathers customer / user needs and market research to help inform the product vision and strategy developed by the Product Manager • Utilizes product vision and research to define product features and prioritize the team’s backlog Customer Experience Research, Insights, and Execution • Demonstrates deep understanding of customer / user through research and insights development (e.g., personas, journeys, product chartering) Product Design and Development • Participates in PI planning to prioritize the product roadmap, which informs the team backlogs • Writes and prioritizes user stories in the product backlog with the team, focusing on user and business needs and technical requirements to achieve the identified objectives • Refines product backlog based on reprioritization and analysis of impact vs. effort • Defines acceptance criteria and validates features & user stories meet quality standards for users • Drives product development with the cross-functional team and actively engages stakeholders (e.g., PM, other POs, functions) where needed to manage issues / dependencies What We Offer: Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them. Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities! Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays. Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings. Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses. Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

ROLE PURPOSE & OBJECTIVE Phone Banking Officer will be responsible for resolving customer queries over the phone by providing efficient service, providing customers with relevant products and service information and cross selling various banking products to new and existing customers over the phone SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE Value generation of 4 to 12 Lacks per month basis employee tenure 45 to 70 calls handled per day basis employee tenure 100 to 200 leads generated per month basis employee tenure Support provided to customers calling for all banking products Coordinate with Pan-India Branches for customer queries and leads generated KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business/ Financials Adhere to all Service and Business metrics set for the unit Inform and suggest new banking products to customers Take leads for new bank accounts according to laid down rules and guidelines Participate in marketing and awareness campaigns being executed through the phone banking channel to create an enlarged customer base Ensure to pick up 70+ calls per day Ensure constant monitoring of peer staff to ensure Zero instances of mis selling Provide continual evaluation of processes and procedures Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers Customer (Both Internal & External) Increase the First Call Resolution Rate (FCR) in the calls handled. Provide splendid customer services to customers in a friendly and courteous manner at all times Have sufficient knowledge about the banking products and services to respond to all customer inquiries accordingly Improve customers banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay Inform and educate customers on alternative/ digital channels of bank such as ATMs/ BCs / Internet & Mobile Banking Provide information to customers on their account status and account balances Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction Ensure that customers confidential information is properly protected and only used for official purposes Be involved in performing some financial related and marketing transactions Channel complex customer complaints and challenges to the right departments for effective resolution Internal Process Ensure defined number of calls are handled and service metrics are maintained Ensure that all the banks policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties Ensure all calls are tagged accurately in CRM Help all other members of staff in other departments of the bank by liaising with them through healthy interactions Handle small projects Innovation & Learning Ensure adherence to training man-days/ mandatory training programs for self Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self Continuously update skills by participating in professional trainings, attend courses as instructed by management and be willing to contribute acquired knowledge to the development of the bank. Mentor junior staff MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Educational Qualifications Graduate in any discipline and Undergrads with 2 years and above experience in Banking/Financial institute/NBFC/BPO/Customer service and sales. Experience (Years and Core Experience Type) 0 to 2 years of experience in relevant field Certifications NA Functional Skills Relationship Management Customer Relationship Upselling and Cross Selling Behavioral Skills Good communication skills both oral and written Good interpersonal management skills Problem solving skills Decision making ability Adapting to changing business requirements Competencies Banks Product Knowledge Sales and Influencing Skills Awareness of Banking regulations Flexible to work in 24/7 shifts Flexible to work in different LOBs within Phone Banking

ROLE PURPOSE & OBJECTIVE Phone Banking Outbound Officer will be responsible making sales calls of various business campaigns, generate leads and follow up with concerned business SPOCs for conversion of the leads generated. Outbound Officer will also be responsible for making service calls related to various campaigns and capture information as per requirement. SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE Value generation of 4 to 20 Lacks per month basis employee tenure 100 to 150 calls handled per day basis employee tenure 200 to 300 quality leads generated per month basis employee tenure Coordinate with Branches/Business SPOCs for leads generated/conversions KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business/ Financials Adhere to all Service and Business metrics set for the unit Inform and suggest new banking products to customers Take leads/referrals for new bank accounts according to laid down rules and guidelines Participate in marketing and awareness campaigns being executed through the phone banking channel to create an enlarged customer base Ensure to dial 100 to 150 calls per day Responsible for follow up and conversion of leads Ensure constant monitoring of peer staff to ensure Zero instances of mis selling Provide continual evaluation of processes and procedures Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers Customer (Both Internal & External) Consult customers on right products basis their financial needs Provide splendid customer services to customers in a friendly and courteous manner at all times Have sufficient knowledge about the banking products and services to respond to all customer inquiries accordingly Improve customers banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay Inform and educate customers on alternative/ digital channels of bank such as ATMs/ BCs / Internet & Mobile Banking Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction Ensure that customers confidential information is properly protected and only used for official purposes Be involved in performing some financial related and marketing transactions Channel complex customer complaints and challenges to the right departments for effective resolution Internal Process Ensure defined number of calls are handled and defined metrics are maintained Ensure that all the banks policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties Ensure all calls/leads are tagged/captured accurately in CRM/LMS/Excel Help all other members of staff in other departments of the bank by liaising with them through healthy interactions Handle small projects Innovation & Learning Ensure adherence to training man-days/ mandatory training programs for self Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self Continuously update skills by participating in professional trainings, attend courses as instructed by management and be willing to contribute acquired knowledge to the development of the bank. Mentor junior staff MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Educational Qualifications Graduate in any discipline and Undergrads with 2 years and above experience in Banking/Financial institute/NBFC/BPO/Customer service and sales. Experience (Years and Core Experience Type) 0 to 2 years of experience in relevant field Certifications NA Functional Skills Relationship Management Customer Relationship

ROLE PURPOSE & OBJECTIVE Receive and respond to customer service account inquiries on account balances, transaction Responsible for handling any inquiries and resolving customer complaints. Promote banks products and services over calls. Identify customer needs & refer customers to appropriate banking services Help to avoid loss of customers and negative reviews Play the role of a Mentor to new officers Handle small projects within the unit KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business Adhere to all Service and Business metrics set for the unit Inform and suggest new banking products to customers Take leads for new bank accounts according to laid down rules and guidelines Participate in marketing and awareness campaigns being executed through the phone banking channel to create an enlarged customer base Ensure to pick up 85+ calls per day Ensure constant monitoring of peer staff to ensure Zero instances of mis selling Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers. Customer Increase the First Call Resolution Rate (FCR) in the calls handled. Provide splendid customer services to customers in a friendly and courteous manner at all times Have sufficient knowledge about the banking products and services to respond to all customer inquiries accordingly. Improve customers banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay. Inform and educate customers on alternative/ digital channels of bank such as ATMs/ BCs / Internet & Mobile Banking Provide information to customers on their account status and account balances. Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction. Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction. Ensure that customers confidential information is properly protected and only used for official purposes. Be involved in performing some financial related and marketing transactions Channel complex customer complaints and challenges to the right departments for effective resolution Internal process Ensure that a minimum number of calls are handled and service metrics maintained Ensure that all the banks policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties Maintain call records of the calls made by customers Ensure that details are Updated in the Software promptly and appropriately Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions Handle small projects

Job Role Develops and expands existing High Net worth Customer relationships for liabilities Deepens relationships sourcing family accounts Cross sells bank products & builds penetration for remote banking channels like net/mobile banking Informs customers of new products or product enhancements to further expand the banking relationship. Maintains complete relationship record for assigned customer accounts. Ensures high levels of customer service orientation to meet benchmark NPS. Collaborates with the field sales teams to ensure lower cycle times and best conversion ratios Graduate with min 2 years, or Post Graduate with a min of one year of experience Experience in tele-sales or relationship management in BFSI preferred. Certified in AMFI/IRDA Excellent communication skills Verbal & Written Flair for Sales Good listening skills and strong communication abilities.

Job Role Develops and expands existing High Net worth Customer relationships for liabilities Deepens relationships sourcing family accounts Cross sells bank products & builds penetration for remote banking channels like net/mobile banking Informs customers of new products or product enhancements to further expand the banking relationship. Maintains complete relationship record for assigned customer accounts. Ensures high levels of customer service orientation to meet benchmark NPS. Collaborates with the field sales teams to ensure lower cycle times and best conversion ratios Graduate with min 2 years, or Post Graduate with a min of one year of experience Experience in tele-sales or relationship management in BFSI preferred. Certified in AMFI/IRDA Excellent communication skills Verbal & Written Flair for Sales Good listening skills and strong communication abilities.

Hiring for a Customer Service Banking Voice Process This is an excellent opportunity for candidates with prior banking experience who are looking to grow in a professional Handle inbound calls related to banking products and services Viraj@8294897343 Required Candidate profile Graduate in any stream Minimum 1 year of work experience in the banking roles Mandatory Must have excellent spoken English and strong interpersonal skills Limited openings—Immediate joiners preferred Perks and benefits Both side cabs IJP Incentives 24*7 shifts

Role & responsibilities We are looking for Senior BA from banking domain with holding experience on retail cards. Please share your profile to naresh.sarikonda@brickendon.com Role - Senior Business Analyst Experience - 8-13 years Location - Across India Work mode - Work from Home Salary - Best in market BA with strong background in Retail Cards and Lending Prefer strong Digital transformation experience and awareness of HSBC systems and ways of operating

Hi All, Please find below JD and we are looking for hands on experience candidates from banking domain. Your can share your profile to naresh.sarikonda@brickendon.com Location - Pan India can apply Work mode- WFH Role & responsibilities Managing/managed end to end delivery of ISO20022 Migration, Change the Bank initiatives within Cards (Debit), Domestic, International Payments Retail/Corporate Customer journey Managing/managed Customer channels implementation experience Mobile Banking App and/or Browser Delivery management experience following Agile framework (Eg. LPM, SAFE) and usage of tools like JIRA/Confluence preferred End to end project delivery experience through all stages-Idea; Definition (Req refinement/Tech discovery; Implementation; Testing; Governance (Risk-DataVisa approvals); Closure Managing delivery across different geographies and experience of navigating expectations of senior stakeholders Excellent verbal communication skills

Hi All, Please find below JD and we are looking for hands on experience candidates from banking domain. Your can share your profile to naresh.sarikonda@brickendon.com Location - Pan India can apply Work mode- WFH Role & responsibilities Managing/managed end to end delivery of ISO20022 Migration, Change the Bank initiatives within Cards (Debit), Domestic, International Payments Retail/Corporate Customer journey Managing/managed Customer channels implementation experience Mobile Banking App and/or Browser Delivery management experience following Agile framework (Eg. LPM, SAFE) and usage of tools like JIRA/Confluence preferred End to end project delivery experience through all stages-Idea; Definition (Req refinement/Tech discovery; Implementation; Testing; Governance (Risk-DataVisa approvals); Closure Managing delivery across different geographies and experience of navigating expectations of senior stakeholders Excellent verbal communication skills

" Job Title: Head - Alternate Banking Channels Location: Mumbai About the client: PSS has been mandated to hire a Head - Alternate Banking Channels for one of the leading banking organizations. Job Purpose: The Head of Alternate Channels is a strategic leadership position responsible for managing, innovating, and driving growth across alternate digital and physical customer engagement channels, including Net Banking, Mobile Banking, WhatsApp Banking, and ATM networks. This role encompasses end-to-end channel ownership, including channel profitability, product development, customer experience, operations, and compliance. Key Responsibilities: Develop and execute an alternate channels strategy aligned with digital goals, enhancing customer experience while ensuring regulatory compliance. Manage the lifecycle, feature enhancements, and performance of channels to drive profitability. Oversee ATM network operations and optimize digital platforms like Net and Mobile Banking. Set high customer experience standards, manage budgets, and lead a high-performing team while ensuring compliance and risk management. Manage the lifecycle of alternate channel products, including feature enhancements, launches, and upgrades. Monitor performance metrics to drive profitability, lead cross-functional teams, and optimize platforms for customer satisfaction. Ensure regulatory compliance and manage cybersecurity risks. Educational Qualifications And Experience: Experience Range: 14 to 18 Years Qualifications: MBA #LI-NV1 ",

Role & responsibilities Contacting prospective customers via call to introduce our insurance products and services. Engaging leads in meaningful conversations to understand their insurance needs and preferences. Educating customers on the features, benefits, and coverage options of our insurance policies. Effectively overcoming objections and addressing concerns to close sales. • Following up with leads who have expressed interest but have not yet made a purchase. Meeting or exceeding weekly and monthly sales targets. Providing exceptional customer service to build and maintain positive relationships with clients. Building relationship with channel partner. About the channel Welcome to our revolutionary virtual bancassurance channel, where the future of insurance meets cutting-edge technology! Imagine a platform where traditional banking and insurance services seamlessly merge into a dynamic, user-friendly virtual space. Join us on the forefront of innovation and experience the future of bancassurance today! Essential conditions Age: 21 38 years Education: Graduation in any stream Minimum Sales Experience: 4 to 6 years Pref with BFSI/Contact Centre selling financial products. Excellent English Communication Skilll Mobile: +91-7828948411 Email id: kritikav@hdfclife.com