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3.0 - 6.0 years
11 - 15 Lacs
Gurugram
Work from Office
About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Oracle Fusion /SOA -OSB Development and Administration and OIC (Oracle Integration Cloud) Position Summary: The Oracle Integration Cloud (OIC) Developer role involves hands-on development and integration work using the Oracle Integration Cloud platform. The position requires a strong technical skills in OIC, REST/SOAP web services, and data transformation, along with effective communication abilities to collaborate with functional teams and stakeholders. Key Areas of Responsibility: Review functional design document and translate them into technical specs. Perform code prototypes/POCs. Create Tech Design, Build and Test OIC interfaces using OIC middleware toolsets. Build integration in OIC platform using REST/SOAP Services and XML/JSON Payloads. Develop and transform data using XSLT. Develop Database packages and functions using SQL/PLSQL. Leverage pre-built integrations and various adapters within OIC. Manage security, encryption, and scheduling capabilities in OIC. Handle errors and notifications effectively. Identify, triage, and resolve errors and defects independently or collaboratively. Skill Set Requirements Strong experience in Designing, Developing Business Processes and SOA based Integration Architecture. Understanding of different communication protocols like HTTPS, REST, SOAP, SFTP etc., Hands on Experience on OIC (Oracle Integration Cloud) Development skills, should have worked on Cloud Integrations and On Prem Oracle Fusion SOA products (BPEL, OSB, Mediator, Adapters, SOA Server) Developing & Deploying composites using BPEL, Mediator, SOA adopters using standard AIA architecture. Hands on experience in Implementing Proxy Service, Business Service, Proxy pipeline. SOA/Middleware Architecture knowledge Core Java and XSLT Unix Shell Scripting Oracle PL/SQL and Database knowledge Oracle Visual/Workflow builder Perform certificate renewal changes to ensure connectivity exists with integrating systems. Perform system upgrades, security patching, and migration activities. Excellent analytical and problem-solving skills. Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Posted 3 weeks ago
2.0 - 5.0 years
6 - 11 Lacs
Bengaluru
Work from Office
Provides highly skilled technical support/delivery capability as technical lead for the current and future delivery, support, and maintenance of future production services in the technical operations environment. About the Role: In this opportunity as Middleware Engineer, you will As a member of the Middleware team in Data Center Operations, you will have accountability for the installation and support of mission-critical Middleware implementations that support customer facing, revenue generating applications as well as Corporate and Internal application implementations. The candidate will demonstrate very strong technical aptitude and real-life hands-on experience on Middleware technologies such as IBM MQ, IBM Websphere Application Server, and open source technologies such as Apache Tomcat and RabbitMQ. Installing, upgrading, migrating, and maintaining middleware software, applications, and websites in development, test, and production environments. Providing on-call, 24x7 support for production middleware systems on a rotating basis with other middleware engineers. Creating and managing software development projects including planning, estimating, scheduling, and monitoring progress. Working with other members of a development team to design, develop, test, and deploy new software applications or systems. Performing design and configuration of middleware infrastructure and platforms. Providing coherent distributed middleware that connects software components and applications. About You: Youre fit for the role of Middleware Engineer, if your background includes Participating in Solution Designs for new Middleware deployments. Experience working in Globalscape EFT, Apache ActiveMQ,Linux, Windows,basic networking, knowledge of BigIP & Loadbalancer Software installation and configuration Monitoring, including capacity measurement and tracking Patching and upgrades Migrations and technical refreshes Environmental audits / reviews to ensure conformance to standards Incident and Problem management Partnering with Infrastructure Architecture groups to define and refine the standards that guide Thomson Reuters’ use of Middleware technologies. Work with Middleware product vendors to troubleshoot and resolve issues with middleware software and configurations. Research new Middleware technologies and automation to improve operations efficiency. Assume ownership for the resolution of system incidents and effectively communicate status to interested parties. Proactively advocate for improvements to the Middleware standard operating model that will improve team efficiency or provide improved service to our customers. Mentor new engineers, and cross train teammates on technologies Prepare and present high quality technical and non-technical documentation around Middleware technologies, and the standard processes used to support these technologies. Evaluate and communicate risk as a top consideration for all actions taken on behalf customers. #LI-VGA1 What’s in it For You Hybrid Work Model We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.
Posted 3 weeks ago
12.0 - 15.0 years
55 - 60 Lacs
Ahmedabad, Chennai, Bengaluru
Work from Office
Dear Candidate, We are seeking a Middleware Engineer to support and optimize communication layers between applications and services. Ideal for developers experienced with integration and enterprise service bus systems. Key Responsibilities: Configure, monitor, and troubleshoot middleware platforms (e.g., Kafka, RabbitMQ, WebSphere, etc.) Develop connectors, APIs, and integration workflows Ensure middleware performance, security, and availability Support distributed systems and message-driven architecture Required Skills & Qualifications: Experience with messaging, integration, and API platforms Proficiency in Java, Python, or other integration-friendly languages Knowledge of enterprise service buses (ESB), SOA, and RESTful APIs Bonus: Experience with cloud-native middleware (e.g., Azure Service Bus, AWS EventBridge) Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Srinivasa Reddy Kandi Delivery Manager Integra Technologies
Posted 3 weeks ago
5.0 - 10.0 years
7 - 12 Lacs
Bengaluru
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP ABAP Development for HANA Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an SAP ABAP Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. Your typical day will involve working with SAP ABAP Development, collaborating with cross-functional teams, and delivering impactful data-driven solutions. Roles & Responsibilities: Lead the design, development, and implementation of SAP ABAP programs and applications, ensuring high-quality code and adherence to best practices. Collaborate with cross-functional teams to gather and analyze business requirements, translating them into technical specifications and solutions. Perform unit testing and debugging of SAP ABAP programs and applications, ensuring they meet functional and technical requirements. Provide technical support and guidance to end-users, troubleshooting and resolving issues in a timely and efficient manner. Stay updated with the latest advancements in SAP ABAP Development, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Strong experience in SAP ABAP Development. Good To Have Skills:Experience in SAP Fiori, SAP HANA, and SAP UI5. Solid understanding of SAP ABAP programming concepts Experience in developing and implementing SAP ABAP programs and applications, including custom reports, interfaces, and enhancements. Experience in SAP ABAP debugging and performance tuning. Strong working experience with SAP HANA and the new ABAP along with ODATA services Strong working experience with IDOC and interfaces/middleware technologies. Strong working experience with user exits and enhancements. Strong analytical skills and an understanding of functional requirements and should be able to handle the assignments independently. Good functional knowledge in any one SAP FI/SD/MM modules. Additional experience in Fiori, UI5, and JavaScript will be an added advantage Additional Information: The candidate should have a minimum of 5 years of experience in SAP ABAP Development. The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful SAP ABAP solutions. Qualifications 15 years full time education
Posted 3 weeks ago
2.0 - 5.0 years
4 - 7 Lacs
Mumbai
Work from Office
The Middleware architect role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Middleware architect domain.
Posted 3 weeks ago
10.0 - 16.0 years
16 - 20 Lacs
Hyderabad, Pune, Greater Noida
Work from Office
1. Analysis of the specification provided by the client. 2. Designing and development of SOA based applications. 3. Mapping business requirements and translating these requirements into functional specifications and detailed test plans. 4. Middleware integration of applications, Software development Technologies like Web Services (XSD, WSDL, and SOAP), SOA and OSB 11g. 5. Help in identifying the environment related issues & involved with the performance tuning. 6. Create and maintain the documents associated with development and deployment. 7. Active involvement in project status meetings with development team, business analysts and Clients.
Posted 4 weeks ago
5.0 - 7.0 years
9 - 19 Lacs
Bengaluru
Remote
About the Role: We are looking for a seasoned Middleware Specialist who has deep hands-on experience with both Oracle Middleware and IBM Middleware technologies. The ideal candidate is a critical thinker, problem-solver, and expert troubleshooter, with a solid background in system integration and middleware architecture. This role involves working across complex environments using tools like Oracle SOA Suite, OSB, BPM, BAM, WebLogic, and IBM WebSphere, MQ, while also ensuring compatibility and performance across AIX and Linux platforms. Key Responsibilities: • Design, implement, and manage middleware solutions using Oracle and IBM technologies. • Work extensively with Oracle SOA Suite, Oracle Service Bus (OSB), BPM, BAM, and WebLogic Server. • Deploy and manage IBM WebSphere Application Server (WAS) and IBM MQ solutions. • Collaborate with development and infrastructure teams to ensure middleware services are well-integrated and highly available. • Troubleshoot and resolve middleware-related issues quickly and effectively. • Monitor system performance, tune for efficiency, and conduct regular health checks. • Provide technical leadership in middleware-related projects and initiatives. • Ensure middleware systems comply with security, performance, and reliability standards. • Maintain documentation related to middleware configurations, procedures, and systems. Key Skills & Experience: • 5+ years of experience working with Oracle Fusion Middleware stack including: • SOA Suite • Oracle Service Bus (OSB) • BPM • BAM • WebLogic Server • Strong knowledge of IBM WebSphere Application Server and IBM MQ. • Proven experience in installation, configuration, tuning, and troubleshooting of middleware solutions. • Proficiency in AIX and Linux, including scripting and system-level troubleshooting. • Experience with high availability, clustering, and load balancing in enterprise environments. • Strong analytical and problem-solving skills with a root cause mindset. • Excellent communication and collaboration abilities. Preferred Qualifications: • Oracle and/or IBM certifications in relevant technologies. • Familiarity with DevOps tools (Jenkins, Git, Ansible) is a plus. • Understanding of containerization technologies like Docker and Kubernetes is advantageous.Role & responsibilities
Posted 4 weeks ago
1.0 - 3.0 years
0 - 3 Lacs
Mumbai
Work from Office
Greetings from Future Focus Infotech!!! We have multiple opportunities Middleware Administrator in Airoli location Exp: 1+yrs Location : Airoli Job Type- This is a Permanent position with Future Focus Infotech Pvt Ltd & you will be deputed with our client. A small glimpse about Future Focus Infotech Pvt Ltd. (Company URL: www.focusinfotech.com) If you are interested in above opportunity, send updated CV and below information to priyanka.vg@focusinfotech.com Kindly mention the below details. Total Years of Experience: Current CTC: Expected CTC: Notice Period : Current location: Available for F2F interview on 27th May (Tuesday): Pan Card : Thanks & Regards, Priyanka priyanka.vg@focusinfotech.com 7845673146
Posted 4 weeks ago
6.0 - 11.0 years
7 - 11 Lacs
Mumbai
Work from Office
Primary Skills ABAP Development in EWM Context Strong experience in ABAP programming specific to EWM, including enhancements, user exits, BADIs, and custom reports. Ability to develop and debug custom logic for warehouse processes. EWM-Specific Object Development Proficiency in developing and customizing EWM-specific objects such as warehouse tasks, warehouse orders, and handling units. Familiarity with object-oriented ABAP and EWM-specific classes/interfaces. RF Framework Customization Expertise in developing and modifying RF (Radio Frequency) screens using ITS Mobile or SAP GUI for HTML. Ability to enhance mobile transactions for warehouse operations. Integration and Middleware Technologies Experience with integration technologies like IDocs, qRFCs, BAPIs, and Web Services. Skilled in troubleshooting data flow between EWM and ERP or third-party systems. Debugging and Performance Optimization Strong debugging skills for EWM processes and ability to optimize code performance in high-volume warehouse environments. SAP Fiori and UI5 for EWM Knowledge of SAP Fiori apps and UI5 development for enhancing user experience in warehouse operations. Ability to extend or create custom Fiori apps for EWM. Technical Support for EWM Deployments Involvement in technical cutover activities, data migration, and post-go-live support. Ability to resolve technical issues in real-time warehouse operations. Secondary Skills Basic knowledge of SAP EWM functional processes Familiarity with Material Flow System (MFS) integration Exposure to SAP BTP (Business Technology Platform) for extensions Experience with Git, CTS+, or other version control tools Understanding of warehouse automation and IoT integration Soft skillsproblem-solving, documentation, and collaboration with functional teams
Posted 4 weeks ago
5 - 9 years
0 - 9 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Roles and Responsibilities : Primary Skills: JBOSS Administration Middleware platform knowledge (JbossEAP & IIS Administration) Experience: Minimum 5 to 7 years of experience with JBossEAP application server and Tomcat installation, configuration, and administration Experience with Apache Webserver Strong experience in JBoss EAP and Tomcat Application Servers, including various administration tasks like installation, configuration, deployment, monitoring, performance tuning, troubleshooting, and maintenance
Posted 1 month ago
5 - 10 years
5 - 9 Lacs
Bengaluru
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Oracle SOA BPEL Process Manager Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be involved in designing, building, and configuring applications to meet business process and application requirements. Your typical day will revolve around creating solutions that align with business needs and enhance application functionality. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the team in implementing innovative solutions Conduct regular team meetings to ensure project progress Mentor junior team members to enhance their skills Professional & Technical Skills: Must To Have Skills: Proficiency in Oracle SOA BPEL Process Manager Strong understanding of Oracle Fusion Middleware technologies Experience in developing and implementing SOA solutions Knowledge of web services and XML technologies Hands-on experience in troubleshooting and performance tuning of applications Additional Information: The candidate should have a minimum of 5 years of experience in Oracle SOA BPEL Process Manager This position is based at our Bengaluru office A 15 years full-time education is required Qualification 15 years full time education
Posted 1 month ago
9 - 12 years
1 - 18 Lacs
Chennai
Work from Office
Roles and Responsibilities : Primary Skills: WebSphere MQ (versions 6, 7, 7.5, 8, 9, 9.2) MQ internal, external, and shared hubs IR360 Installation of MQ with HA and Clustering using SAN/NAS/NFS storages with load balancing MQ administration support MQ Listeners, Command Servers, Channel initiators, Trigger Monitors, MQ Log files, RQD & Dead Letter Queues IBM WebSphere MQ best practices Security setup (SSL, TLS, Encryption, Certificates) UNIX shell scripting Middleware technologies (WAS, JBoss) Job Requirements : 9-12 years of experience in IT services & consulting industry. Strong knowledge of Apache MQ, IBM MQ Series (WebSphere MQ), middleware technologies.
Posted 1 month ago
13 - 22 years
35 - 45 Lacs
Pune
Hybrid
Key Responsibilities: Act as the primary liaison between the customer and the development team. Understand customer needs, gather requirements, and ensure the product meets their expectations. Conduct regular meetings with customers to gather feedback and provide updates. Collaborate with stakeholders to define and refine the product vision and roadmap. Ensure alignment of the product vision with business goals and customer needs. Communicate the vision and roadmap to the development team and ensure their understanding and buy-in. Create, maintain, and prioritize the product backlog. Ensure the backlog is transparent, visible, and understood by the team. Prioritize features, user stories, and tasks based on business value, customer needs, and technical feasibility. Provide guidance and support to the development team to ensure timely and high-quality delivery. Facilitate agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Remove impediments and ensure the team has the resources needed to succeed. Gather and analyze feedback from customers, stakeholders, and team members. Apply feedback to improve the product and processes continuously. Monitor product performance and quality metrics to identify areas for improvement. Research and recommend custom designs to resolve client/business issues and interpret business requirements into application configuration tasks. Drive process and productivity improvements into existing operations based on analysis of existing processes versus system capabilities and anticipated gains. Define return on investment and gain alignment with ops/engineering on associated ROI and resourcing. Ensure all customer and business process enhancement requests are aligned with the scope of the core system. Experience with Agile methodologies, JIRA, and Confluence, and translating, analyzing, and simplifying requirements to add epics & stories and align with standard best practices. Develop and maintain product/process roadmaps. Balance multiple stakeholder needs and regulatory requirements, ensuring critical features are delivered on time. Work closely with technical teams and business stakeholders to implement scalable solutions. Serve as the primary point of contact for all features, clarifying priorities and resolving cross-functional dependencies. Collect stakeholder feedback, analyze performance metrics, and stay informed on industry best practices to drive iterative enhancements. Provide clear, consistent updates to leadership, development teams, and business stakeholders on product progress, challenges, and upcoming milestones. Negotiate trade-offs and adapt priorities based on resource constraints and time-sensitive business needs. Qualifications: Strong knowledge of API Management, low code platforms, test automation, and various testing frameworks. Experience in performance testing, functional testing, API testing, microservices testing, and UI testing. Experience with DevOps tools Familiarity with the Scaled Agile Framework (SAFe) and agile methodologies. Product Owner certification (e.g., CSPO, SAFe PO/PM) is a plus. Excellent communication and interpersonal skills. Ability to connect with customers and understand their needs. Strong collaboration skills to work effectively with cross-functional teams. Skilled at defining product vision, creating user stories, and prioritizing backlogs. Capable of balancing a long-term strategic vision with the need for practical, incremental delivery. Excellent written and verbal communication skills; able to facilitate discussions between technical teams and business units. Proven track record of contributing to product vision and roadmap. Strong leadership skills to guide and motivate the team. Excellent problem-solving skills and ability to make data-driven decisions. Minimum 15 years of total experience, with at least 8 years of relevant experience.
Posted 1 month ago
6 - 10 years
12 - 22 Lacs
Bengaluru
Work from Office
Hiring SingleView Developer for Bangalore for 6 months C2H mode of hire Looking for someone who can join max within 15 days This job is responsible for designing, developing/configuring, unit testing, debugging and troubleshooting relatively complex software or enhancements to software, related to implementation of company software products. Where required by the project, may also be responsible for supporting delivery and installation of software at customer premises. Job Description Knowledge of one or more relevant programming language, typically C, C++, Perl, Java, SQL, XML Broad understanding of UNIX operating environment. Broad understanding of end-to-end real time integration Experience in Rating, charging, convergent billing and entitlement (any 2-3) Knowledge of multi-tiered, relational database architectures with UNIX, Oracle and Windows as the primary operating environments. Knowledge of middleware technologies, e.g. Tuxedo Awareness of industry standards such as TMForum Awareness of Agile Software development methodologies such as SAFE or Kanban Experience in SingleView billing system and working in large transformation project is must Additional requirements: Should have 3 plus years of experience in SV Should be very strong with troubleshooting and coding (see coding skills required) Experience in Modules like Charging, Rating, CC/CM Large implementation experience is plus (dont need MS or Support folks)
Posted 1 month ago
3 - 8 years
14 - 18 Lacs
Mumbai
Work from Office
About The Role Primary Function The Primary function of this position is to provide production support for the Integrations suite of products across the enterprise. The Lead Operations Analyst will be responsible for Providing techno-functional support of Sterling Integrator (B2BI) andCleo Harmony (MFT) Provide supplemental support on Dell Boomi for SuccessFactors, MuleSoft and other misc middleware applications Provide leadership with troubleshooting, incident management, service requests and continuous improvements on Integration platform and related applications Accountable to maintain technical system and process documentation. An incumbent in this role must be able to work across different versions of integration middleware, understand SAP data interfaces, and other various business applications. Dimensions: Demonstrated experience within IT Service Management, Customer Service, Incident and Service Request Management. Demonstrated experience in application administration, configuration, ITIL software lifecycle, data integrations. Should be gaining expertise on other related middleware applications (for example Sucessfactors and MuleSoft), data warehousing, ITIL, PMP, and report generation 5) Principal Duties & Responsibilities Provide Support & Service Delivery for Integrations suite of applications including but not limited to Sterling Integrator (B2BI), Cleo Harmony (MFT), Dell Boomi for SuccessFactors, MuleSoft, SAP integrations, and other misc. middleware applications. Strong focus on end-user support, ticket management, IT process management, technical leadership Day to day support and maintenance for B2BI and MFT Understand the business processes, how the application supports the business processes and apply this knowledge to best solve problems Provides alternatives and recommendations based on best practices and application functionality Evaluate logical views, data hierarchies, integrations and reporting structures Assist users with problems and resolves issues independently, strong incident resolution management Work with existing systems to track and manage service requests and issues. Assist in requirement gathering and create and maintain system and user documentation 5.a) Additional specialized Duties & Responsibilities Change Management Creates and implements Requests for Change and adheres to all documented change management processes. Assesses the technical impact of RFC and may attend Change Advisory Board (CAB) meetings, when appropriate. Leads minor enhancement/change management efforts. Technical and Functional Requirements for New Projects Works with project team to understand technical and functional requirements for the purpose of transitioning to support. Reviews the design of new service requirements to ensure it can be supported. Provides recommendations to improve design and/or cost of technical and functional requirements. Production Support Coordinates problem resolution among team members. Provides at least Level 2 operation and maintenance support. Analyzes activity and problems to discover and prevent systematic errors. Diagnoses accessibility, availability or operability problems. Researches, analyzes, and determines the appropriate course of actions for fixing problems, identifies and mitigates risks, and implements solutions. Coordinates problem resolution among a variety of functional areas and provides subject matter expertise support for diagnosing and resolving problems. Escalates/communicates issues when necessary. Documents, monitors, reports, and manages the resolution of systemic Issues. Proactively monitors and reviews data integration points, applications, ticket history to identify areas of improvement. Vendor Management Reviews vendor contracts for alignment with desired results. Provides advice and counsel to the vendor relationship decision-making and contract development processes. Reviews service provider performance. Identifies and confirms performance problems and notifies contract managers. Technology Management/Leadership Provides clarity on objectives, scope and organizational change management. Manages IT technology solutions to ensure successful fulfillment of end-user requirements, proper and accurate testing and sound implementation. Provides technical leadership and mentoring throughout the organization and team regarding suite of applications Ensures system technical and process documentation for applications meets minimum requirements. Leadership over small projects and teams to complete continuous improvement efforts.
Posted 1 month ago
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