1721 Microcontroller Jobs - Page 35

"We're Hiring For Lead Hardware Engineer role at Chennai Location" Position: Lead Hardware Engineer Experience: 5+ Years Location: Chennai Key Responsibilities: Independently lead electrical hardware design tasks for automotive systems. Review and analyze customer specifications and translate them into design requirements. Design and develop automotive electronics including: Microcontrollers, SoCs, high-speed memory interfaces LVDS and FPD-Link III circuitry High-speed digital and analog circuits Audio, camera, and video signal processing Linear and switching power supplies Perform worst-case analysis and circuit simulations to ensure compliance with specifications. Conduct and support formal design reviews and customer presentations. Create and maintain schematics, BOMs, and assembly drawings under change control processes. Develop and maintain DFMEA documentation for electrical systems. Collaborate with ECAD engineers for PCB layout and provide design support. Support prototype hardware builds and validate product performance. Develop test plans and perform electrical verification testing. Support EMC compliance and validation testing processes. Use structured problem-solving techniques to resolve design and testing issues. Operate lab instruments such as oscilloscopes, power supplies, function generators, and multimeters for design verification and debugging. More information +91 73597 10155 | rushit@tekpillar.com

Job Summary: The person has to maintain and involve in the continuous improvement of the existing products and Involve in the New Product developments to help the organization to innovate continuously on their products. Roles & Responsibilities: 1. Create Design Requirements Register, Assumption Register and Maintain Requirement Specifications before starting a New Development. 2. Design Electronics products assigned to them by selecting materials for the products in consideration of Production (Assembly, Availability), Purchase (Price, Delivery Time), Quality, Service (Easiness) Departments. 3. Draw the PCB CAD design in the Altium design softwares and simulate it to avoid issues arising in the real prototype. 4. Coordinate with Vendors in executing prototype designs and assemble it on time successfully with proper experimental documentations. 5. Conduct Weekly Review Design Changes Meeting for existing products with Customer Service, Sales, Production, Quality and Purchase Team and Record all the Improvements needed in Click up and make the design change with a prototype and update the design to the respective team smoothly without affecting the normal operations. 6. Prepare, Maintain and constantly update the ISO Documents assigned to the R&D Team. Skills: 1. Should be an EEE/ECE Engineering Graduate with Excellent Technical Knowledge in the Core Department and have basic knowledge in all other engineering departments. 2. Should be a constant and rigorous learner in technical books, videos and apply the acquired knowledge in R&D to make continuous innovations. 3. Should have good communication skills to talk to Vendors and Source Materials. 4. Should have Good Problem-Solving skills with Analytical Thinking Compensation & Benefits: Competitive Salary: Based on experience and qualifications. Bonuses & Incentives: Performance-based bonuses and rewards. Paid Time Off: Causal leaves, and holidays. Professional Development: Training programs, career growth opportunities. Statutory Benefits: Employee State Insurance (ESI) and Provident Fund (PF). Insurance Coverage: Group Accidental Policy for employee safety and security. Subsidized Food: Meal benefits provided to employees at a discounted rate.

Embedded C, ARM development, Driver Codes, IoT project Interfacing of Sensors with MCU (ST) Protocol : SPI, UART,I2C, CAN, USB etc , open CPU , BLE , WIFI Required Candidate profile Excellent in Embedded C /C++,, Communication protocol stack development and debugging skills Excellent ability to plan, prioritize, initiate, and handle multiple tasks simultaneously team Player

Strong training experience highly preferred in Embedded C, Microcontroller, Arm, Automotive Hands on programming with C, C++, Linux operating systems, Shell scripting, ARM, MATLAB, Embedded system software etc. Should have detailed knowledge and experience on microcontrollers (ARM7TDMI, TM32/CORTEX) Expert in programming Embedded C/C++ applications with strong background in C/C++ macros, structures, templates and pointers, class, inheritance. Strong knowledge and training experience in embedded C and RTOS Strong in OS concepts like efficient multi-threading and resource-sharing. Expert knowledge on protocols like (RS485, SPI, I2C, ADCs, PWM, CAN) Good Exposure to Embedded development tools/IDE (KEIL/IAR/STMCube) Strong debugging skills Strong communication and interpersonal skills. Must be a self-starter. Expertise in handling multiple inhouse and corporate trainings with proven track record and quality delivery. Experienced in course content development based on the training requirements. Course material development Experience in developing Hands-on projects and hand-holding large groups of students in the same. Corporate Training : Understand the requirements from client and deliver training as per the corporate clients requirements. Working experiences on embedded systems project development Knowledge on Hardware’s Experienced in all phases of product life cycle including requirements, design, coding Managing all aspects of the training cycle i.e. Training need analysis, course development, implementation and delivery, monitoring and evaluation. Ensuring quality delivery to students Establish expectations with project members and provide timely feedback Manage the work of developer resources, mentoring and coaching as needed Provide programming direction to a team of trainers Job Type: Full-time Pay: ₹25,000.00 - ₹50,000.00 per month Schedule: Day shift Ability to commute/relocate: Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: Teaching: 2 years (Required) Language: English (Required) Location: Bangalore, Karnataka (Required) Work Location: In person

Company Description Sultan Chand & Sons (P) Ltd, established in 1950, is a renowned name in educational publishing. Catering to students from Pre-Primary to College level, the company boasts nearly 500 titles, known for their quality, design, and content. Located in Darya Ganj, New Delhi, the company's books are used in prestigious schools and colleges across India and neighbouring countries. With a rich legacy, Sultan Chand & Sons (P) Ltd continues to lead in Accountancy and English Grammar books, thanks to continuous updates and collaborations with distinguished academicians and educationists. Role Description 1. Content Development: Develop, edit, and refine AI textbooks and supplementary materials tailored to CBSE and CISCE curriculum guidelines. Collaborate with subject matter experts, writers, and educators to create accurate and age-appropriate content. 2. Digital Learning Content Creation: Design interactive digital content, including videos, animations, assessments, and simulations, to enhance learning from textbooks. Coordinate with multimedia designers and developers to produce engaging e-learning resources. 3. Quality Assurance: Ensure all content meets high standards of accuracy, clarity, and pedagogical value. Conduct thorough reviews and revisions to align content with curriculum frameworks. 4. Research and Innovation: Stay informed about the latest trends in AI, education technology, and curriculum design. Innovate content delivery methods to enhance student engagement and learning outcomes. Qualifications and Skills A degree in Computer Science, Artificial Intelligence, Education, or a related field. Advanced degrees preferred. Proficiency in Python programming and machine learning libraries (e.g., TensorFlow, PyTorch, Scikit-learn, Pandas, NumPy). Practical experience working with microcontroller platforms, specifically Arduino and Raspberry Pi. Freshers are encouraged to apply. Familiarity with CBSE and CISCE curriculum standards. Strong understanding of AI concepts, including machine learning, data analysis, and ethical considerations. Excellent writing, editing, and communication skills. Proficiency in digital content creation tools and e-learning platforms.

About Client: Our Client is a global IT services company headquartered in Southborough, Massachusetts, USA. Founded in 1996, with a revenue of $1.8B, with 35,000+ associates worldwide, specializes in digital engineering, and IT services company helping clients modernize their technology infrastructure, adopt cloud and AI solutions, and accelerate innovation. It partners with major firms in banking, healthcare, telecom, and media. Our Client is known for combining deep industry expertise with agile development practices, enabling scalable and cost-effective digital transformation. The company operates in over 50 locations across more than 25 countries, has delivery centers in Asia, Europe, and North America and is backed by Baring Private Equity Asia. Job Title: Embedded Controller Firmware Key Skills: Firmware,IOT,Microcontroller,FreeRTOS Job Locations: Noida Experience: 6 – 12 Years Budget: 13 – 16LPA Education Qualification : Any Graduation Work Mode: Hybrid Employment Type: Contract Notice Period: Immediate - 15 Days Interview Mode: 2 Rounds of Technical Interview + Including Client round Job Description: Position Requirements The right person for this position should have 6-9 years of experience in IoT embedded systems. Knowledge: 1. Exposure to Microcontroller Architecture Family e.g. ARM Cortex, Microchip, Xtensa ESP32, TI CC32XX 2. Knowledge of any RTOS, FreeRTOS, uC OS, EmbOSs, VxWorks, QNX 3. Knowledge of Microcontroller peripherals and drivers e.g. ADC, DAC, I2C, SPI, UART, CAN, RS485, DMA, Ethernet, SD/eMMC, SDIO 4. Knowledge of networking concepts like OSI layers, embedded TCP/IP stacks and common IP protocols 5. Knowledge of RF protocols WIFI, Zigbee, Bluetooth/BLE, IoT Cellular 6. Knowledge of IoT communication protocols MQTT, COAP 7. Knowledge of Build toolchains and framework such as IAR, GCC, Keil, Mplab 8. DFMA and DFMEA, Design release process 9. Coding standards, guidelines and compliance tools 10. Version control and repositories using git tools 11. Software quality assurance and automated testing tools Experience / Skills: 1. Embedded software design cycle 2. Documenting Software Design (flow charts, state diagram, logic design, analysis, implementation, debugging and testing etc) 3. Good hands-on programming in Embedded C, C++. 4. Experience with AWS/Google cloud for device connectivity. Exposure to IoT cloud services. e.g. AWS IoT 5. Software and Hardware integration testing and troubleshooting 6. Protocol debugging using protocol analyzer 7. Understanding of Schematic/ Hardware design around microcontrollers like ST, TI, Atmel, Microchip, ARM core Qualifications and Experience: M.Tech/B.Tech in Computer Science / Electronics Engineering. Should have worked on IoT based embedded device projects. Other Requirements: 1. Team player 2. Good communication and presentation skills 3. Ability to multitask 4. Design Thinking 5. Have passion for Design & Technology 6. Should have a “can do” attitude 7. Excellent interpersonal skills Interested Candidates please share your CV to jyothi.a@people-prime.com

Key Responsibilities Develop and deliver training sessions on Arduino, ARM Microcontroller, IoT, Embedded Systems, Raspberry Pi, and ROS for students. Create hands-on projects and labs to enhance learning and skill development. Provide technical guidance and support to team members working on robotics projects. Stay up-to-date on the latest advancements in robotics technology and share knowledge with the team. Collaborate with other trainers and developers to continuously improve training materials and curriculum in the schools. Flexible for the schools-Robotics Labs, and training centers. Contribute to the overall growth and success of Leap Robots through your dedication and passion for robotics training. About Company: Leap Robots is born to set robotics trends in education and agriculture. We are building products that help students to build applications in the field of robotics. We are dealing with two major products at present, Booyaka 1.0 - STEM-based educational DIY kit for school students and Booyaka 2.0 - IoT based DIY kit for engineers. We also have international affiliations, with Leap Robots representing IYRC, Malaysia, as chair member from India.

Role Purpose The purpose of this role is to perform the development of VLSI system by defining the various functionalities, architecture, layout and implementation for a client Do 1. Conduct verification of the module/ IP functionality and provide customer support a. Understand the architecture of the module or the IP and create verification environment and the development plan as per Universal Verification Methodology b. Create test bench development and test case coding of the one or multiple module c. Write the codes or check the code as required d. Execute the test cases and debug the test cases if required e. Conduct functional coverage analysis and document the test cases including failures and debugging procedures on SharePoint/ JIRA or any other platform as directed f. Test the entire IP functionality under regression testing and complete the documentation to publish to client g. Troubleshoot, debug and upgrade existing systems on time & with minimum latency and maximum efficiency h. Write scripts for the IP i. Comply with project plans and industry standards 2. Ensure reporting & documentation for the client a. Ensure weekly, monthly status reports for the clients as per requirements b. Maintain documents and create a repository of all design changes, recommendations etc c. Maintain time-sheets for the clients d. Providing written knowledge transfer/ history of the project Deliver No. Performance Parameter Measure 1. Verification Timeliness Quality of Code/ Number of defects Customer responsiveness Project documentation (scripts, test cases etc) 2. Self-development Skill test for next level clearance on Trend Nxt Mandatory Skills: VLSI Board Design. Experience3-5 Years.

Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation Mandatory Skills: Salesforce Release Management. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: TIS Service Desk.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No PerformanceParameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills: TIS Service Desk.

Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation Mandatory Skills: Redhat ansible. Experience5-8 Years.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No PerformanceParameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills: TIS Service Desk.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: TIS Service Desk.

Role Purpose The purpose of this role is to perform the development of VLSI system by defining the various functionalities, architecture, layout and implementation for a client Do 1. Conduct verification of the module/ IP functionality and provide customer support a. Understand the architecture of the module or the IP and create verification environment and the development plan as per Universal Verification Methodology b. Create test bench development and test case coding of the one or multiple module c. Write the codes or check the code as required d. Execute the test cases and debug the test cases if required e. Conduct functional coverage analysis and document the test cases including failures and debugging procedures on SharePoint/ JIRA or any other platform as directed f. Test the entire IP functionality under regression testing and complete the documentation to publish to client g. Troubleshoot, debug and upgrade existing systems on time & with minimum latency and maximum efficiency h. Write scripts for the IP i. Comply with project plans and industry standards 2. Ensure reporting & documentation for the client a. Ensure weekly, monthly status reports for the clients as per requirements b. Maintain documents and create a repository of all design changes, recommendations etc c. Maintain time-sheets for the clients d. Providing written knowledge transfer/ history of the project Deliver No. Performance Parameter Measure 1. Verification Timeliness Quality of Code/ Number of defects Customer responsiveness Project documentation (scripts, test cases etc) 2. Self-development Skill test for next level clearance on Trend Nxt Mandatory Skills: VLSI Board Design. Experience3-5 Years.

Role Purpose The purpose of this role is to perform the development of VLSI system by defining the various functionalities, architecture, layout and implementation for a client Do 1. Conduct verification of the module/ IP functionality and provide customer support a. Understand the architecture of the module or the IP and create verification environment and the development plan as per Universal Verification Methodology b. Create test bench development and test case coding of the one or multiple module c. Write the codes or check the code as required d. Execute the test cases and debug the test cases if required e. Conduct functional coverage analysis and document the test cases including failures and debugging procedures on SharePoint/ JIRA or any other platform as directed f. Test the entire IP functionality under regression testing and complete the documentation to publish to client g. Troubleshoot, debug and upgrade existing systems on time & with minimum latency and maximum efficiency h. Write scripts for the IP i. Comply with project plans and industry standards 2. Ensure reporting & documentation for the client a. Ensure weekly, monthly status reports for the clients as per requirements b. Maintain documents and create a repository of all design changes, recommendations etc c. Maintain time-sheets for the clients d. Providing written knowledge transfer/ history of the project Deliver No. Performance Parameter Measure 1. Verification Timeliness Quality of Code/ Number of defects Customer responsiveness Project documentation (scripts, test cases etc) 2. Self-development Skill test for next level clearance on Trend Nxt Mandatory Skills: VLSI Board Design. Experience1-3 Years.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk. Experience1-3 Years.

Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation Mandatory Skills: DevOps-Terraform. Experience3-5 Years.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk. Experience1-3 Years.

Role Purpose The purpose of the role is to design, and architect VLSI and Hardware based products and enable delivery teams to provide exceptional client engagement and satisfaction. Do Define product requirements, design and implement VLSI and HARDWARE Devices. Constant upgrade and updates of design tools, frameworks and understand the analysis of toolset chain for development of hardware products. Ability to analyse right components and hardware elements to choose for product engineering or development. Ability to conduct cost-benefit analysis and choose the best fit design. Knowledge on end to end flow of VLSI including design, DFT and Verification and Hardware product development from design, selection of materials, low level system software development and verification. Needs by displaying complete understanding of product vision and business requirements Develop architectural designs for the new and existing products Part Implementation of derived solution Debug and Solve critical problems during implementation Evangelize Architecture to the Project and Customer teams to achieve the final solution. Constant analysis and monitoring of the product solution Continuously improve and simplify the design, optimize cost and performance Understand market- driven business needs and objectives; technology trends and requirements to define architecture requirements and strategy Create a product-wide architectural design that ensures systems are scalable, reliable, and compatible with different deployment options Develop theme-based Proof of Concepts (POCs) in order to demonstrate the feasibility of the product idea and realise it as a viable one Analyse, propose and implement the core technology strategy for product development Conduct impact analyses of changes and new requirements on the product development effort Provide solutioning of RFPs received from clients and ensure overall product design assurance as per business needs Collaborate with sales, development, consulting teams to reconcile solutions to architecture Analyse technology environment, enterprise specifics, client requirements to set a product solution design framework/ architecture Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state product features and identify improvements, options & tradeoffs to define target state solutions Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Validate the solution/ prototype from technology, cost structure and customer differentiation point of view Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem Tracks industry and application trends and relates these to planning current and future IT needs Provides technical and strategic input during the product deployment and deployment Support Delivery team during the product deployment process and resolve complex issues Collaborate with delivery team to develop a product validation and performance testing plan as per the business requirements and specifications. Identifies implementation risks and potential impacts. Maintain product roadmap and provide timely inputs for product upgrades as per the market needs Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs), case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on product design and architect by writing white papers, blogs etc. Attain market referencsability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc Deliver No.Performance ParameterMeasure1.Product design, engineering and implementationCSAT, quality of design/ architecture, FTR, delivery as per cost, quality and timeline, POC review and standards2.Capability development% trainings and certifications completed, mentor technical teams, Thought leadership content developed (white papers, Wipro PoVs) Mandatory Skills: VLSI Board Design. Experience8-10 Years.

Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation Mandatory Skills: DevOps. Experience5-8 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: TIS Service Desk. Experience3-5 Years.

Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation Mandatory Skills: Redhat ansible. Experience3-5 Years.

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation Mandatory Skills: TIS Service Desk. Experience3-5 Years.

Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation Mandatory Skills: Site Reliability Engineering (SRE). Experience3-5 Years.