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- 4 years
1 - 4 Lacs
Pune
Work from Office
About The Role Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives ? Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc ? Deliver No Performance Parameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc ? ? Mandatory Skills: TIS Service Desk. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
- 4 years
1 - 4 Lacs
Gurugram
Work from Office
About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
- 4 years
1 - 4 Lacs
Noida
Work from Office
About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Health and Welfare (HW). Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
5 - 10 years
7 - 11 Lacs
Kheda, Ahmedabad
Work from Office
Must have strong C programming skills and hands-on knowledge of EV systems like BMS, motor controllers, and power electronics. The role involves embedded software development, and working with CAN/LIN protocols. trucks & heavy vehicles knowledge.
Posted 1 month ago
1.0 years
0 Lacs
Bengaluru, Karnataka
On-site
Job Description - Makerspace Assistant Qualification: Diploma holders/ B.Tech Experience: Minimum 1 years experience and worked on projects in/related to makerspaces Location: Belagavi What skills can you bring? 1.Ability to develop prototypes using rapid prototyping tools like 3D printing, Laser Cutting, 3D CAD Modeling, basic Electronics, Programming Microcontroller (Arduino / Raspberry Pi) 2.Knowledge of lab safety guidelines 3.Documentation and inventory management Your responsibilities 1.Maintain work area and equipment 2.Provide administrative assistance 3.Prepare and maintain accurate records - movement register, project reports 4.Organise supplies and resources for lectures and presentations Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Application Question(s): Salary Expectation's? Notice period? Location: Belagavi, Karnataka (Required) Work Location: In person
Posted 1 month ago
2 - 4 years
7 - 12 Lacs
Pune
Work from Office
1.S/w experience type: C language-based Embedded S/W (Firmware) development, MCU, CAN/LIN communication control experience. 2.MCU, CAN/LIN communication controller design experience, AMP design experience. Required Candidate profile Main tasks: Development of ultrasonic sensor for distance sensing ,calibration and evaluation of sensor vehicle. (a) Software design using CAN/LIN
Posted 1 month ago
4 - 8 years
7 - 11 Lacs
Hyderabad
Work from Office
Working closely with a world-class R&D team, you ll be at the center of developing and bringing an end-to-end solution to our wide variety of customers in the domain of Silicon Lifecycle Management (SLM). Working closely with customers, you will bring the detailed requirements into the factory to enable R&D for a strong, robust, and successful product development. Working closely with product development team, you will validate and end-to-end solution both internally (before shipment) as well as in customer environment. Driving the deployment and smooth execution of SLM solutions into customers projects. Enabling customers to realize the value of silicon health monitoring throughout the lifecycle of silicon bring-up, validation, through in-field operations. The Impact You Will Have: Enhancing Synopsys Silicon Lifecycle Management (SLM) IP portfolio and end-to-end solution. Driving the adoption of Synopsys SLM solutions at premier customer base worlwide. Influencing the development of next-generation SLM IPs and solutions. What You ll Need: BSEE/MSEE in Electrical Engineering, Computer Engineering, or related field. 4+ years of hands-on experience with SoC-level functional verification or Design-for-Test (DFT) or both. Good knowledge of AXI, APB Background in verification, with at least sub-system level verification Debugging abilities to identify issues in functional verification. Knowledge of DMA, ideally should have verified a sub-system with DMA Knowledge of High-speed IO sub-systems like PCIe and USB A thorough understanding of memory mapping concepts is essential. End to end knowledge of how transactions/data flow between the HSIO interface to/from memory Knowledge and experience with Memory BIST/DFT/ATE/SLT/any other test solutions Ability to evaluate technical suggestions from customers and work with internal teams (product management/R&D) to make decisions Customer facing experience is a plus - educating/guiding customer on technical details of a solution Good to have: Hands-on debug experience of silicon is a plus Some programming experience to write/debug simple drivers in C Detailed knowledge of the PCIe and USB protocols Architecture/micro-architecture experience Working with FPGAs
Posted 1 month ago
13 - 16 years
45 - 50 Lacs
Noida, Ahmedabad, Chennai
Work from Office
Dear Candidate, We are hiring an Embedded Software Engineer to develop firmware and embedded systems for IoT and hardware applications. The role requires expertise in low-level programming, microcontrollers, and real-time systems. Key Responsibilities: Develop and debug embedded software in C/C++ for microcontrollers. Work with real-time operating systems (RTOS) such as FreeRTOS or Zephyr. Interface with sensors, peripherals, and communication protocols like I2C, SPI, and UART. Optimize power consumption and system performance. Perform firmware testing and debugging. Required Skills & Qualifications: Programming: C, C++, Python Microcontrollers: ARM Cortex, ESP32, STM32 RTOS: FreeRTOS, Zephyr Communication Protocols: I2C, SPI, UART, MQTT Experience with IoT security and wireless communication (BLE, Zigbee) is a plus. Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Delivery Manager Integra Technologies
Posted 1 month ago
7 - 12 years
9 - 13 Lacs
Bengaluru
Work from Office
Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : Automotive ECU Software Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will be responsible for developing and configuring software systems, applying knowledge of technologies, methodologies, and tools to support projects or clients throughout the product lifecycle. Roles & Responsibilities: 6-8 years of experience in embedded software development using C++. Strong C++ (99,11,14 and 17) standards. Work Experience of Application SW, drivers, BSP, OS, middle ware software unit tests, tests the software to verify functionality using various testing tools. Professional & Technical Skills: Experienced in Linux/QNX or any other Real Time Operating System Experience of AUTOSAR and Vector tool chain Ex:GENy, Candela Studio, Configurator Pro. Experience of CAN (e.g. J1939) protocol, Canalyzer and CANOE. Experience in ECU Diagnostics using ISO14229 – UDS on CAN protocol. Additional Information: The candidate should have a minimum of 7.5 years of experience in Automotive ECU Software This position is based at our Bengaluru office A 15 years full time education is required Qualification 15 years full time education
Posted 1 month ago
0 years
0 Lacs
Ahmedabad, Gujarat, India
On-site
Company DescriptionSynerSense® is founded by the "National Innovation Award Winner" and Next-Generation Cutting Edge Innovating and Deep-Technology at the forefront of integrating sports, health & wellness, biomechanics, AI/ML, and data science. Our commitment to Deep-tech Innovation and quality is underscored by our recognition as one of the "10 Best Companies" in Motion Technology by Industry Era. Our innovative Digital Human Movements Wearable and Edge Computing Technology leverages motion sensors hardware and App to enable precise human performance analysis and measurements. We specialise in motion capture and data-driven analysis, allowing digital human movements to be tracked anywhere, in any setting. Role DescriptionThis is a full-time on-site role for a Hardware Specialist in Ahmedabad. The Hardware Specialist will be responsible for developing, R&D, designing, and troubleshooting hardware components and systems of existing our products and new developments of products.Day-to-day tasks include working on hardware architecture, overseeing circuit design, and ensuring the effective performance of wearable hardware and Edge computing systemsCollaboration with cross-functional teams and consistent product iteration are key aspects, you will play a crucial role in ensuring the quality and reliability of our products. QualificationsDiploma/Bachelor's/Master's Education degree in Electrical Engineering, Biomedical Engineering, Instrument and Control Engineering, Computer Engineering, or related field. We are looking for people who have 2-3 years of experience in Hardware R&D, Design, Development, Circuit Design, and simulation tools.Proven success with end-to-end hardware development: schematic capture, layout, bring-up, testing, and debugging of high-density Electronics PCBs (IoT, Wearable Devices, Consumer Electronics, Edge Computing).Experience in Microcontroller, Microprocessor, and embedded and firmware-based hardware systems (ARM, ST, NRF Nordic) and their operations.Ability to create and maintain technical documentation: specifications, schematics, test plans.Proficiency in using communication protocols: RS232, RS485, SPI, USB, CAN, ZigBee, Wi-Fi, BLE.Experience with components such as RF, GPS, GSM, Wi-Fi, Bluetooth, SD Card.Expertise in EMI/EMC designs at both circuit level and layout level.Proficient in circuit analysis and design, and CAD schematic tools (Open-source, Eagle, Altium-like tools).Experience with circuit simulation tools and design evaluation.Ability to perform HW, SW, and FW integration for system bring-up in lab settings and new R&D development.Strong capability to communicate ideas effectively, both written and verbally.Knowledge of communication systems, including architectural tradeoffs and partitioning impacts.Experience with RF and microwave measurement systems is a plus.Demonstrated ability to be a team player with strong self-motivation and collaboration skills.Proficient in using standard lab equipment: oscilloscopes and spectrum analyzers.Strong analytical and problem-solving skills; capable of troubleshooting and resolving hardware-related issues while providing support to internal teams.Strong communication and organisational skills to manage relationships with external suppliers and contract manufacturers. Domain Skills (this is plus):Medical devices/Healthcare domainIoT Hardware/Wearable Electronics/ Edge Computing Hardware Systems/ Salary preference: as per Industry standardsTo apply online at SynerSense online: https://forms.gle/p9F6yszoFf2CMpdY9
Posted 1 month ago
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