1+ years of experience
in clinical case management, patient coordination, or a similar role.
Excellent written and oral communication skills in order to interact with International patients
Ability to multitask in a dynamic environment
Bachelor s degree in a relevant field.
A background in healthcare, nursing, or medical tourism would be an advantage.
Good interpersonal skills
Good Administration skills
Proficient in MS Office

Key Responsibilities

Patient Coordination
:
- Serve as the primary point of contact for English-speaking patients.
- Understand and assess the medical needs of patients and guide them through their medical journey in India.
- Coordinate with healthcare providers to ensure seamless care for the patients.
Case Management
:
- Oversee the entire patient case from the initial inquiry, medical procedures, post-operative care, and follow-up once the patient returns to their home country.
- Ensure all medical records, reports, and other relevant documents are properly managed and handed over to the patient.
Liaison with Healthcare Providers
:
- Collaborate with hospitals, doctors, and other healthcare providers to ensure the best care for the patients.
- Stay updated with the latest medical procedures, technologies, and offerings of partner hospitals.
Communication
:
- Effectively communicate with patients, their families, and healthcare providers, ensuring all queries are addressed.
- Translate medical terms, procedures, and other relevant information for patients when necessary.
Feedback and Continuous Improvement
:
- Collect feedback from patients regarding their medical journey and experience in India.
- Work closely with the Medsurge India team to implement feedback and improve patient experience.

Number of Openings 10

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Embracing Diversity: Life at Medsurge India

Life at Medsurge is a vibrant tapestry woven with celebrations of diversity and unity, where every festival becomes a cherished family affair. From spirited Holi revelries to sparkling Diwali lights and joyful Christmas gatherings, we embrace cultural richness as one team. Our bond extends beyond the workplace, nurturing camaraderie through outdoor adventures and heartfelt birthday celebrations. Amidst shared laughter and camaraderie, we foster a supportive environment where teamwork thrives, and individual achievements are celebrated as collective victories.

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Job Description

Salary:

Required Qualifications, Experience & Skills:

1+ years of experience

Key Responsibilities

Patient Coordination

Case Management

Liaison with Healthcare Providers

Communication

Feedback and Continuous Improvement

Number of Openings 10

Embracing Diversity: Life at Medsurge India

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