2.0 - 6.0 years

0 Lacs

jaipur, rajasthan

On-site

As a Lead-Post Sales at Livspace, you will be responsible for handling customer complaints and reconciling them to the best possible extent in accordance with Livspace's warranty policy, all aimed at delivering exceptional customer experience and enhancing client satisfaction and trust. Your role is crucial in achieving Livspace's overall business goal of being the top gadget brand with an array of amazing products and world-class service. You should possess in-depth knowledge and technical expertise in Interior Products such as Modular, Custom, and services. This includes the ability to analyze the root cause of issues and provide effective solutions, as well as knowledge about the installation process of Modular, Civil, and Custom work. It is essential to be well-versed in hardware, materials specifications, and technical details. Strong verbal articulation, presentation, and written communication skills are necessary for this role. As the primary point of contact for all queries related to the product, services, and warranty, you must be a good listener with active problem-solving skills. Additionally, good interpersonal and analytical skills are crucial in interacting with customers effectively. Flexibility in work timings and availability is required to meet the demands of the role. A minimum qualification of Graduation with at least 15 years of academic education is expected. The ideal candidate should have a minimum of 2 years of relevant experience in a similar role. Your responsibilities will include continuously working to improve the quality of after-sales services, ensuring customer satisfaction in all circumstances, answering calls and emails to update customers on their queries, and assisting clients with comprehensive support. You should be able to make independent decisions and organize solutions effectively, demonstrating strong organizational capabilities. Collaboration with different departments to ensure timely resolution of issues, keeping records of customer queries, updates, complaints, comments, and inquiries, as well as following up to ensure appropriate actions are taken on customer requests and complaints are part of your daily tasks. Conducting feedback calls with customers is also an integral part of the role. It is crucial that you understand the gravity of the role and are committed to delivering exceptional service that aligns with Livspace's commitment to customer satisfaction.,

Posted 1 week ago

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Lead - Post SalesCleaned title Post Sales Livspace

2.0 - 6.0 years

0 Lacs

jaipur, rajasthan

On-site

As a Lead-Post Sales, you will be responsible for addressing customer complaints and resolving them to the best of your ability in alignment with Livspace's warranty policy in order to provide exceptional customer service. Your primary objective will be to contribute towards the overarching business goal of establishing Livspace as a premier brand in the industry, offering an extensive range of top-quality products and unparalleled service. We are seeking an individual who is enthusiastic and dedicated, with a profound understanding of Modular, Custom, and Service aspects to elevate customer satisfaction and foster trust in Livspace. You should possess a comprehensive understanding and technical proficiency in Interior Products such as Modular, Customization, and related services. Your role will involve diagnosing the root cause of issues and devising effective solutions, as well as being knowledgeable about the installation procedures for Modular, Civil, and Custom works. It is imperative that you are well-versed in hardware, material specifications, and technical details. Effective verbal articulation, presentation skills, and written communication are essential for this role, along with active listening and strong problem-solving abilities. Your interpersonal and analytical skills will be crucial in interacting with customers, and you should be flexible with your work schedule and availability. With a minimum of 2 years of experience, you will continuously strive to enhance the quality of after-sales services and ensure customer satisfaction under all circumstances. Your responsibilities will include addressing customer inquiries via calls and emails, serving as the single point of contact for all product, service, and warranty-related queries, making independent decisions, and organizing solutions efficiently. Collaboration with various departments to expedite issue resolution within specified timelines, maintaining records of customer interactions, and following up to verify the effectiveness of implemented solutions are key aspects of your role. Conducting feedback calls with customers and recognizing the significance of your position in the organization are essential for success in this role. Your educational background should consist of a graduation degree with a total of 15 years of academic education.,

Posted 1 week ago

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