Position Title
Manager Workplace Operations
Function/Group
Global Shared Services (GSS)
Location
Mumbai
Shift Timing
11 am to 8 pm
Role Reports to
Sr.Manager-Workplace Operations
Remote/Hybrid/in-Office
In office
ABOUT GENERAL MILLS
We make food the world loves: 100 brands. In 100 countries. Across six continents.
With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and H agen-Dazs, we ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.
How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate
us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out http://www.generalmills.com
General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people.
With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS). For more details check out https://www.generalmills.co.in
We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow.
JOB OVERVIEW
Function Overview
Real Estate & Facilities Management is a function which creates safe and employee friendly workplace solutions. This ream is focused on keeping employee experience at the center driving world class service offerings to enable employee friendly workplace, food, transport, logistics, security, business continuity, health& wellness, engineering and infrastructure. The function has diverse support groups that work cohesively in creating world class employee experience, ensuring adherence to global workplace standards as well as complying with local regulatory & compliance requirements.
For more details about General Mills please visit this Link
Purpose of the role
The Soft Services Manager is responsible for overseeing and managing non-technical services within the organization, ensuring high-quality service delivery and operational efficiency. Key functions include:
Supervising Upkeep & Hygiene, Helpdesk, Inventory Management, Food & Beverage Services, Concierge & Couriers, Front of the House Operations, Horticulture & Pest Management Services, Waste management and other support services.
Managing service contracts and partner relationships to ensure compliance with service level agreements (SLAs).
Monitoring budgets and ensuring cost-control.
Conducting regular performance evaluations and implementing improvements as necessary.
Ensuring adherence to contractor health, safety, and environmental compliances.
Addressing customer feedback and fostering positive client relationships.
KEY ACCOUNTABILITIES
- Oversee and manage soft services, including Upkeep & Hygiene, pest control, waste management, landscaping, F&B Services, Helpdesk, front office, and mailroom services.
- Develop and implement standard operating procedures (SOPs) for all soft services to ensure consistent delivery.
- Indent monthly requirements for Soft services as per the months budget
- Responsible for the management and coordination of all soft services contractors.
- Monitor vendor performance against agreed SLAs (Service Level Agreements) and KPIs.
- Conduct regular audits and evaluations of service providers to ensure compliance and quality.
- Track expenses and optimize resource allocation without compromising service quality.
- Act as the primary point of contact for clients or tenants regarding soft services issues.
- Identify opportunities for innovation and process optimization within soft services.
- Stay updated on industry trends and implement best practices to enhance service delivery.
REQUIRED QUALIFICATIONS
- Bachelors degree in Facilities Management, Hospitality, Business Administration, or a related field.
- 7+ years in facility management, with a focus on soft services.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Inventory Management & control.
- Proficiency in negotiation and vendor management.
- Excellent communication and negotiation skills with clients, vendors, and team members
- Strong problem-solving and decision-making skills.
- Knowledge of digitalization & automation shall be added advantage
Skills Required-
Hard skills:
1.Time Management: Ability to accurately estimate the amount of time needed to complete tasks and manage resources accordingly
2.Organizational Skills: Capacity to plan, prioritize, and manage multiple tasks simultaneously
3.Risk Management: Capacity to identify, assess, and manage potential risks
4.Communication Skills: Proficient verbal and written communication abilities
5.Negotiation Skills: Ability to use persuasion and persuasion tactics to reach mutually beneficial agreements
6.Problem Solving: Capacity to analyze and resolve issues quickly and effectively
7.Team Leadership: Proven track record of leading a successful team
8.Budget Management: Ability to create, monitor, and adjust budgets to meet project needs
Soft skills:
1.Excellent Communication Skills - Ability to clearly and effectively communicate with team members, stakeholders, and customers
2.Organizational Skills - Capacity to manage multiple tasks and prioritize work
3.Interpersonal Skills - Capacity to work effectively with others in a collaborative environment
4.Problem Solving Skills - Ability to identify solutions to complex and challenging issues
5.Leadership Skills - Capacity to guide and direct team members to successfully accomplish goals
6.Time Management Skills - Capability to plan and manage resources to ensure timely completion of projects
7.Decision-Making Skills - Ability to evaluate options and make sound decisions
8.Adaptability - Capability to adjust to changing circumstances and requirements
