Manager, Scaled Customer Success, India

The Manager, Customer Success will play a pivotal role in ensuring customers achieve their desired outcomes while utilizing products and services. This position requires a strategic leader who can mentor and guide a team of Customer Success Advisors in India, driving customer satisfaction, growth, and retention through best practices and continuous improvement. You will hire, manage, mentor, coach, and develop a team of Customer Success Advisors in India. Your responsibilities include guiding the team as they engage directly with customers through nurturing & planning interactions, data-driven actions, and reacting to inbound triggers. You will collaborate with leaders across various departments to drive customer success motions and impact customer value, risk mitigation, activation, usage, and growth. Additionally, you will build and refine reporting processes and ensure CRM tools and Autodesk methodologies are leveraged for onboarding and adoption. As the voice for Scaled CS in India, you will advocate for successful customer engagement and encourage innovation within Customer Success. You will establish best practices, tool usage, and consistent reporting to track team KPIs. Your role will also involve determining team measurement and rewards, reporting on team and individual contributor results to senior leadership, and coming up with digital customer success motions to enhance customer coverage. To qualify for this role, you should have at least 8 years of experience in Customer Success, Account Management, Sales, or Marketing, along with a minimum of 3 years of people management experience. Strong leadership, coaching, and mentorship skills are essential, as well as the ability to prioritize, assign, and delegate tasks. Experience in change management, collaboration across stakeholders, and creating and implementing customer success strategies is required. Excellent communication, interpersonal skills, and an analytical mindset are also crucial for this role. Join Autodesk and be part of a culture that values innovation, diversity, and belonging. Embrace the opportunity to shape a better future by leveraging your skills and expertise in customer success management.,