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Johnson Controls
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Manager- OTC Collection

Manager- OTC Collection

Johnson Controls

5 - 11 years

7 - 13 Lacs

Gurugram

Posted:4 days ago| Platform:

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Skills Required

Business communication Outbound Career development Cash collection SAP Customer service Oracle Forecasting Operations OTC

Work Mode

Work from Office

Job Type

Full Time

Job Description

Why JCI https//www. youtube. com/watch?v=nrbigjbpxkg

Asia-Pacific LinkedIn https//www. linkedin. com / showcase / johnson-controls-asia-pacific / posts / ?feedView=all

Career The Power Behind Your Mission

OpenBlue This is How a Space Comes Alive

How will you do it?

Responsible for overseeing collections activities for North America and Canada customers
Establish goals & metrics of the process and drive, co-ordinate team to meet and exceed them
Accountable to drive results to enhance business performance
Resource forecasting basis volume projection and availability of current resources
Drive internal audits and propose improvements relevant to Cash and Collection value stream
Manage risks and controls; promote a culture of transparency
Design, develop and improve collection strategies to reduce past due and unapplied cash to optimize productivity
Establish contacts/relationship with key stakeholders and have regular connect to resolve complex operational issues
Minimum Postgraduate / Master s Degree in any stream
Working experience within a Shared Services, Captive/Outsourced environment supporting North America region is mandatory
Should have an experience in Call Centre model working on both Inbound and Outbound
Working in US working hours (night shift) is a mandatory requirement
Demonstrate leadership, interpersonal and collaboration skills to effectively supervise, mentor and influence team.

What we look for?

Minimum Postgraduate / master s degree in any stream
Working experience within a Shared Services, Captive/Outsourced environment supporting North America region is mandatory
Should have an experience in Call Centre model working on both Inbound and Outbound
Working in US working hours (night shift) is a mandatory requirement
Around 5 years people management experience is preferred
10-11 years of experience in Cash & Collection Processes in a Global/MNC environment, Includes managing teams of 20-30 people over this period
Proven experience in running collection cycles, credit processes, use of Collection tools (e. g. , Get Paid) and establishing metrics to ensure process adherence
Experience in North American process transition would be preferred
Systems knowledge in ERPs ( MacPac , Mapics , Amer, Oracle & SAP) will be preferred Proficiency in Collections Tools like Get paid, Contact Tool, High Radius is required
Excellent customer service, business communication (both verbal and written) and follow-up skills with the ability to work in a fast-paced team environment while meeting deadlines

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