Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Gurugram
>
Johnson Controls
>
Manager- OTC Collection

Manager- OTC Collection

Johnson Controls

5 - 11 years

7 - 13 Lacs

Gurugram

Posted:1 week ago| Platform:

Apply

Skills Required

Business communication Outbound Career development Cash collection SAP Customer service Oracle Forecasting Operations OTC

Work Mode

Work from Office

Job Type

Full Time

Job Description

Why JCI https//www. youtube. com/watch?v=nrbigjbpxkg

Asia-Pacific LinkedIn https//www. linkedin. com / showcase / johnson-controls-asia-pacific / posts / ?feedView=all

Career The Power Behind Your Mission

OpenBlue This is How a Space Comes Alive

How will you do it?

Responsible for overseeing collections activities for North America and Canada customers
Establish goals & metrics of the process and drive, co-ordinate team to meet and exceed them
Accountable to drive results to enhance business performance
Resource forecasting basis volume projection and availability of current resources
Drive internal audits and propose improvements relevant to Cash and Collection value stream
Manage risks and controls; promote a culture of transparency
Design, develop and improve collection strategies to reduce past due and unapplied cash to optimize productivity
Establish contacts/relationship with key stakeholders and have regular connect to resolve complex operational issues
Minimum Postgraduate / Master s Degree in any stream
Working experience within a Shared Services, Captive/Outsourced environment supporting North America region is mandatory
Should have an experience in Call Centre model working on both Inbound and Outbound
Working in US working hours (night shift) is a mandatory requirement
Demonstrate leadership, interpersonal and collaboration skills to effectively supervise, mentor and influence team.

What we look for?

Minimum Postgraduate / master s degree in any stream
Working experience within a Shared Services, Captive/Outsourced environment supporting North America region is mandatory
Should have an experience in Call Centre model working on both Inbound and Outbound
Working in US working hours (night shift) is a mandatory requirement
Around 5 years people management experience is preferred
10-11 years of experience in Cash & Collection Processes in a Global/MNC environment, Includes managing teams of 20-30 people over this period
Proven experience in running collection cycles, credit processes, use of Collection tools (e. g. , Get Paid) and establishing metrics to ensure process adherence
Experience in North American process transition would be preferred
Systems knowledge in ERPs ( MacPac , Mapics , Amer, Oracle & SAP) will be preferred Proficiency in Collections Tools like Get paid, Contact Tool, High Radius is required
Excellent customer service, business communication (both verbal and written) and follow-up skills with the ability to work in a fast-paced team environment while meeting deadlines

More Jobs at Johnson Controls

Senior Project Engineer

Hyderabad, Telangana, India

Experience: Not specified

Salary: Not disclosed

Senior Manager - Project

Hyderabad, Telangana, India

5 - 5 yrs

Salary: Not disclosed

Principal Platform Engineer

Pune

5 - 10 yrs

INR 16 - 20 Lacs

Executive- OTC Collection

Gurugram, Haryana

1 - 3 yrs

Salary: Not disclosed

Executive-OTC Collection

Gurugram, Haryana

1 - 3 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.