Manager - Operations Excellence

Job Description

Required Skills Behavioral | Aptitude | Managerial Skills Functional | ISO 20K Knowledge | Deployment Experience Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Quality Management Certifications | Lean Sigma Black Belt Certification 1) Understand the concepts of Six Sigma - execute project under the mentorship of a Black Belt 2) Derive inference as per data analysis and provide suggestions for performance improvements 3) Conceptualize and deliver adhoc report requirement as per business needs 4) Recommend and drive automation opportunities for reporting 5) Able to mobilize team for small level changes in terms of policies, process, goals etc 6) Prepares team members for higher roles by training, mentoring and coaching. 7) Leads by example - Influences and empowers team members 8) Collaborates with all stakeholders to influence peers/ other teams, customers in an effective manner 9) Delivers information effectively through email, analytical reports, and decision documents 10) Communicate assertively, establishes priorities that address the details and timelines needed to achieve the intended results; 11) Is flexible and utilizes resources. communicates clearly on what has gone well and what can be better 12) Demonstrates customer focus both internal and external, has sound understanding of the customer s business and can communicate suggestions to the customer 13) Understands business impact of process to customer and responds to customers needs effectively 14) Effectively manages customer challenges and manages project plans to ensure the timely delivery of outcome 15) Shows persistence in overcoming obstacles; Sets daily, weekly, monthly, quarterly and annual goals, creating specific plans to meet them 16) Evaluates positive and negative alternatives within time and resource constraints; 17) Manages team dynamics to enable them achieve the workgroup s goals and assists team members in activities when necessary and recognizes their achievements 19) Six Sigma Metrics Management Behavioural Skills: Change Leadership People Leadership Communication Planning; Organizing Customer Business orientation Result orientation; accountability Team working