Manager- Motor Retention

You are a Motor Insurance Retention Manager at CoverYou, responsible for leading policy renewal and customer retention efforts. Your role involves developing and executing customer retention plans, supervising a team of retention executives, and ensuring revenue retention strategies to enhance customer loyalty and minimize policy lapses. Your key responsibilities include creating retention strategies to maximize policy renewals, mentoring the retention team to meet targets and deliver exceptional customer service, building strong relationships with policyholders, driving renewal sales, and optimizing processes to improve retention workflows and conversion rates. You will also handle customer feedback, analyze data to enhance customer satisfaction, monitor market trends to adjust strategies effectively, and report key performance indicators to senior management. To excel in this role, you should have 3-4 years of experience in Motor Insurance Retention, a proven track record of achieving policy renewal targets, strong team handling and customer engagement skills, and a deep understanding of motor insurance policies, customer service best practices, and retention strategies. Your ability to analyze data, develop actionable insights, and improve customer retention metrics will be crucial. Strong communication, leadership, negotiation skills, and the ability to thrive in a fast-paced, target-driven environment are essential. If you are passionate about motor insurance retention and meet the key requirements, including the experience and skills mentioned above, we encourage you to apply for this exciting opportunity at CoverYou in Gurgaon. Take the next step in your career by sending your resume to kavita.sharma@coveryou.in. Join us in maximizing customer loyalty and driving business growth through effective retention strategies. Apply now!,