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Manager Customer Support

Manager Customer Support

Celonis

5 - 10 years

4 - 7 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Mining Computer science Product management Career development Interpersonal skills Consulting Manager Technology Customer support Scheduling Technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Were Celonis, the global leader in Process Mining technology and one of the worlds fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

The Team:

We are the team responsible for the technical support of our global customers and partners for all questions related to our software. We form the internal interface between our customers and our consulting, data science, development, product management and OEM partner.

The Role:

As part of the 3rd Level Support Team, you will take over the technical support (remote) of our global customers and partners for all questions related to our software. You will be primary contact for the planning, installation and integration of our software, as well as for answering and documenting technical questions

The work you ll do:

Enable the Customer Support Engineers success by developing a transparent, collaborative and customer centric team. Ensure your team builds the agility, technical expertise and interpersonal skills needed to support our global customers effectively
Conduct performance reviews, provide coaching, share feedback regularly and partner with employees on career development by applying our Celonis Values
Manage all aspects of customer support delivery, including daily operations, scheduling, meetings, addressing customer feedback, creating and refining support processes
Foster a strong partnership between the different Celonis Support teams and stakeholders in other regions and Celonis Lines of Businesses
Partner with regional and global peers at Celonis to ensure consistency and follow-through for global processes and coordination of resources
Work schedule: 24by7

The qualifications you need:

Bachelors or Master s degree in computer science, IT, engineering, management, business
5+ years of experience leading and developing Customer Support teams in a global and innovative environment
Strong customer focus and service mindset, excellent communication and interpersonal skills
Ability to set individual goals and targets for the team and communicate the strategy, tactics and behaviors required to achieve those goals
Proven flexibility and ability to adapt to ambiguous and fast changing situations
Ability to manage high pressure situations
Proven experience in international customer handling and management
ITIL Foundation Certification, addition ITIL Certificates are a plus

What Celonis Can Offer You:

Pioneer Innovation:
Work with the leading, award-winning process mining technology, shaping the future of business.
Accelerate Your Growth:
Benefit from clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities.
Receive Exceptional Benefits:
Including generous PTO, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, dedicated volunteer days, and much more .
Prioritize Your Well-being:
Access to resources such as gym subsidies, counseling, and well-being programs.
Connect and Belong:
Find community and support through dedicated inclusion and belonging programs.
Make Meaningful Impact:
Be part of a company driven by strong values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.
Collaborate Globally:
Join a dynamic, international team of talented individuals.
Empowered Environment:
Contribute your ideas in an open culture with autonomous teams.

About Us:

Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It s system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.

Get familiar with the Celonis Process Intelligence Platform by watching this video .

Celonis Inclusion Statement:

At Celonis, we believe our people make us who we are and that The Best Team Wins . We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - thats when creativity and innovation happen.

Your Privacy:

Any information you submit to Celonis as part of your application will be processed in accordance with Celonis Accessibility and Candidate Notices

By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process .

Please be aware of common job offer scams, impersonators and frauds. Learn more here .

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Celonis

Software / Technology

Munich

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Personal Settings

Manager Customer Support

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

The Team:

The Role:

The work you ll do:

The qualifications you need:

What Celonis Can Offer You:

Pioneer Innovation:

Accelerate Your Growth:

Receive Exceptional Benefits:

Prioritize Your Well-being:

Connect and Belong:

Make Meaningful Impact:

Collaborate Globally:

Empowered Environment:

About Us:

Celonis Inclusion Statement:

Your Privacy:

More Jobs at Celonis