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Home
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Integrated Personnel Services
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Male Customer Support Manager

Male Customer Support Manager

Integrated Personnel Services

3 - 8 years

1 - 4 Lacs

Kolkata

Posted:15 hours ago| Platform:

Apply

Skills Required

Franchisee Management Customer Satisfaction Hospital Management Escalation Management Team Handling Healthcare Operations Health Care Services CRM Management Operations Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

NEED ONLY MALE

Hiring: Customer Support Manager

Location

Job Summary

Customer Support Manager

Key Responsibilities

Lead and supervise
Customer Support Executives
and
Team Leaders
Coordinate with
franchise labs
to ensure proper service delivery and reporting
Regularly check and verify
test reports
from franchises for quality and accuracy
Act as the main point of contact for
queries or escalations
from labs/franchise partners
Ensure timely resolution of issues related to reports, processes, or communication
Maintain
daily performance tracking
, query logs, and feedback summaries
Collaborate with operations, lab, and management teams to ensure service excellence

Candidate Requirements

Graduate in any discipline (Healthcare or Management background preferred)
Minimum
3 to 5 years
of experience in customer support or team management, preferably in healthcare or diagnostics
Strong leadership, coordination, and problem-solving skills
Proficient in
MS Office and report handling
Excellent verbal and written communication skills
Should be
comfortable working in a fast-paced, multi-location support setup

To Apply

Sharbani Biswas

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