560 Mac Jobs - Page 9

IT support Specialist(Sales force Admin, MCSA Certified) Senior IT Support Specialist The role involves monitoring support queues and managing issues from definition to resolution. Responsibilities include: Clear understanding of ITIL Framework and hands-on experience with ITSM platforms (ServiceNow, Remedy, Jira SM). Experience handling basic tasks related to virtualization platforms like VMware, Citrix, or HyperV Hands-on experience with user management in Active Directory, along with clear concepts of DNS and DHCP Experience working with OEMs and coordinating support for end users. Experience with Salesforce user management Qualifications Experience handling basic tasks around Vmware/Citrix/HyperV or other platforms Hands-on experience with user management on AD; clear concepts on DNS and DHCP Experience working with OEMs and coordinating support for end users Computer Systems Technology diploma/degree, Computer Science Degree, or equivalent technical knowledge Minimum 3 years of relevant work experience Experience with Salesforce administration and user management. Experience with Windows, Linux, and OSX operating systems Experience with O365, Azure, AWS, MDM Experience working with distributed resources and teams MCSA (Windows 10), ITIL Foundation (optional) Develops materials that are easily understood; effectively responds to impromptu questions and simplifies complex information to ensure understanding Able to communicate and share technical details with employees across geographies Nurtures productive working relationships to resolve mutual problems Ability to work in a fast-paced environment, manage multiple priorities, and adapt to rapidly changing technologies Additional Information ** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . ** Background checks are required for employment with insightsoftware, where permitted by country, state/province.

Senior Software Engineer - C++ Full-time We are looking for a Senior C++ Software Engineer for our software development team in connectivity space. Apart from writing high quality code, you will be responsible for key deliverables during your teams software development lifecycle including software design, code reviews, and comprehensive automated tests. The successful candidate will have a passion for continuous improvement and must have excellent written and verbal communication skills. You will also have the opportunity to work with Java code in the long run. Responsibilities Developmaintain and improve software Manage individual project priorities, deadlines and deliverables Contribute improvements to our continuous delivery infrastructure Participate in recruiting and mentoring of top engineering talent Drive roadmap execution and enhance customer feedback into the product Develop, collaborateon, and execute Agile development, product scenarios, in order to release high quality software onaregular cadence Proactively assist your team tofind and solve development and production software issues through effective collaboration Desirable - Strong OS, Data structure and Algorithms fundamentals Strong hold on object-oriented programming concepts and their implementation through C++. Good to have a know-how on JAVA programming. Experience developing database technologies extremely valuable Experience with low-level C and networking is desired, but not necessary. Experience programming database APIs such as ODBC and using database tools strongly preferred Experience using BI tools such Tableau, Microsoft Power BI and Lumira desirable but not mandatory. Experience using any memory and performance profiling tools is required Experience working with Agile methodology i.e Participating in all team activities, including sprint retrospectives, thoughtful code reviews, knowledge sharing sessions, status reporting for project stakeholders, etc Personal Skills - Strong written and verbal communications skills tocollaborate developers, testers, product owners, scrum masters, directors, and executives Experience taking part in the decision-making process in application code design, solution development, code review Strong worth ethic and emotional intelligence including being ontime for meetings Ability towork infast-changing environment and embrace change while still following agreater plan Qualifications Qualifications/ Requirements Bachelors degree with minimum 5years of related experience or Masters degree with a minimum 5 years of related experience or Equivalent work experience Solid programming experience in C++ language including C++11 and abovewith some exposure to other object-oriented languages preferred. Experience with or knowledge of ODBC standards is highly desirable. A good understanding of database concepts (e.g. working with relational data sources such as MySQL, SQL Server, Oracle, etc.) and how to work with them through code. Experience with softwaretools like Visual Studio, Docker, WireSharkand Git. Exposure to cloud environments like Azure/AWS. Development experience on a range of operating system platforms such as Windows (mandatory), Linux, and OS X desirable. Ability to analyze problems and find solutionsindependently is highly desirable. Candidates with experience of delivering in this manner would be preferred. Excellent written and verbal communication skills. Understanding of network traffic protocols and how to debug it is desirable. Additional Information ** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . ** Background checks are required for employment with insightsoftware, where permitted by country, state/province.

- Grade Specific Capgemini is hiring for below WLAN Developer Role, interested candidates please apply. Responsibilities Linux Kernel Device driver development Audio, Camera, Graphics, Display. Board bring up, Kernel Migration and Migration. Hardware configuration and performance tuning. Skills Required: Seasoned embedded systems engineer - with focus on Linux, QNX, system side, drivers framework and low level embedded experience. Strong C and assembly programming skills Understanding of ARM architecture. Hands on troubleshooting issues on Hardware. Experience on writing BSP without any references Experience on designing & implementation of driver frameworks without GPL references. Strong communication and inter-personal skills. Proficient in multi-threaded programming and middleware solution development on Android environment. Strong in fundamentals of IPC and OS concepts. Creative problem-solver capable of creating and reproducing complex software defects. Good experience in Linux internals (QNX IVI Car preferred) OS build, System level debugging Notice Period15 Days/30 Days/60 Days LocationBangalore

Overview iCIMS' User Technician plays a key role in ensuring the iCIMS employees have the tools and technology needed to make an impact on a global scale. In this role, you will be provided with leading tools and technology to help you support our team members. You will have an opportunity to lead multiple technology projects and programs, collaborate with a dynamic international team and have a path for future growth as you build your technical expertise! If you are user focused, we want to talk to you today. Responsibilities Provide high-quality technical support to remote and local employees to resolve all problems and emergencies related to laptops and the phone system to ensure continuity of service so that end users can accomplish business tasks. Screens, diagnose internal inquiries and work requests as they relate to maintenance of iCIMS issues machines and related systems by documenting, tracking, and resolving via ticketing/incident management system in a timely and efficient manner. Install, upgrade, and configure network printing, directory structures, user access, security, software, and file services. Provision user profiles, user environments, directories, access rights and security. Provide computer, phone, and other application/system documentation and training to employees. Maintain asset inventory ensuring equipment is maintained and available based on user/business needs. Assist with installation and configuration of hardware, software, etc. Assist with Administer phone system infrastructure. Participate in rotational on-call requirement as well as occasional off-hours work depending on business needs. Consistently ensures that business is always conducted with integrity and that behavior aligns with iCIMS’ policies, procedures, and values. Provide support on-site a minimum of three (3) days a week with flexibility to be on-site additional days/times as needed. Qualifications 1-2 years’ experience required in End User Support and System Support. Proficiency with Windows and/or MacOS machines and operating systems. Familiarity with Office365 Administration, Microsoft Active Directory, etc. Ability to simplify complex technical information for an end user. Ability to install, maintain and troubleshoot laptop hardware, software, and peripherals, after instruction. High proficiency with Microsoft Office (PowerPoint, Excel, Outlook). Excellent communication and interpersonal skills. Articulates thoughts and ideas clearly, concisely, and persuasively.

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. ESSENTIAL S: Candidate should be comfortable to work in 24/7 environment. Diploma or equivalent in IT or related fields with 3 years of work experience in IT hardware/software required. Microsoft Certified Desktop Technician preferred. TECHNICAL S: Extensive knowledge of troubleshooting Windows 10 and Mac Monterey operating systems. Expertise in installing, configuring, and troubleshooting Microsoft Office 365 applications. Expert level knowledge of troubleshooting Internet technology and networking concepts such as VPN. Should be skilled in virus/malware removal and troubleshooting customized applications. Coordinate activities with third party vendors as needed for Order fulfillment, Warranties and so forth. Knowledge of mobile device COMMUNICATION S: Candidate should have excellent communication - Strong command of English sentence structure, vocabulary, and grammar. Neutral accent, suitable speech rate, appealing voice, and confident tone. Ability to talk naturally with no need for filler. Call management and effective email communication skills. Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

About the jobAs our Service Support Engineer, you will be at the forefront of delivering top-tier customer service and technical expertise You are not just an engineer; you are ensuring our clients' technology experience is nothing short of exceptional :Responsibilities include, but not limited to:Accept incoming client troubleshooting calls and make outbound calls in response to email requests Engaging in voice and email communication with clientsTroubleshoot client side issues via screen share tools as neededTroubleshoot server and cloud applications as neededLaptop/Desktop preparation and setup, utilizing knowledge of Windows and its configuration and knowledge of network environment and inter-connectivity with servers and printersClient account administration in Office 365 and Active DirectoryTracking scheduled work, engaging in communication around that scheduling, and updating the schedule and client as changes occurAssess the need for documentation updates and inform management of any necessary changesQualification and Technical experience Required:At least 6 years of professional work experience in the IT industryKnowledge of Apple devices and MacOS is mustExperience with Apple MDM such as JAMF is added advantageExpertise of Intune and Microsoft Modern WorkplaceExpertise in Windows configurations and servicesExpertise of DNS (internal and external)Expertise of networking, both physical and virtualIntermediate knowledge of cloud solutions (AWS, Azure, or OCI)Working knowledge of virtualization, clustering, and high availabilityWorking knowledge of Active Directory (Both on-premises and Azure AD)Working knowledge of M365 licensing, configuration, best practices, and feature set

Endpoint SCCM Administration Manage testing activates for workstations, laptops, VMs Configuration of WDS, configuration PXE, configuring VM build environment Required Candidate profile ideally, the candidate would be Tanium certified or have extensive hands-on experience. Proven Level 3 support Strong PowerShell Solid experience with Windows OS imaging using MDT, SCCM, or Autopilot.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Master Data Management (MDM), Microsoft Intune, Microsoft Endpoint Configuration Manager Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for managing the team and ensuring successful project delivery. Your typical day will involve collaborating with multiple teams, making key decisions, and providing solutions to problems for your immediate team and across multiple teams. Roles & Responsibilities: Manage and monitor the JAMF Pro server and its components, such as smart groups, policies, profiles, scripts, and reports. Deploy, configure, and update MAC devices, applications, and settings using JAMF Pro. Troubleshoot and resolve MAC and JAMF related issues, such as enrolment, authentication, connectivity, performance, and security. Provide technical support and training to end users and other IT staff on MAC and JAMF related topics. Document and maintain the MAC and JAMF policies, procedures, and best practices. Collaborate with other IT teams and vendors to ensure the compatibility and integration of MAC and JAMF solutions with other systems and platforms. Research and evaluate new MAC and JAMF technologies and trends to improve the MAC and JAMF environment and user experience. At least 5 years of experience in MAC and JAMF administration and support. Strong knowledge of MAC OS, JAMF Pro, and related technologies, such as Azure Active Directory, SSO, conditional access, Device Compliance, Octory and encryption. Proficient in scripting languages, such as Bash, Python, or AppleScript. Knowledge on other MDM's such as Intune or Workspace One and others are preferred. Build automated solutions and initiative to improve end user experience. Excellent troubleshooting and problem-solving skills. Good communication and interpersonal skills. Ability to work independently and as part of a team. Certification in JAMF 200 or higher is preferred. Professional & Technical Skills: Must To Have Skills:Proficiency in Master Data Management (MDM), Microsoft Intune, Microsoft Endpoint Configuration Manager Good To Have Skills:Experience with data analysis and visualization tools Strong understanding of statistical analysis and machine learning algorithms Experience with data visualization tools such as Tableau or Power BI Hands-on implementing various machine learning algorithms such as linear regression, logistic regression, decision trees, and clustering algorithms Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity Additional Information: The candidate should have a minimum of 5 years of experience in JAMF This position is based at our Bengaluru office A 15 years full-time education is required Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 Years full time education Summary :As an Application Tech Support Practitioner, you will be responsible for providing technical support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve troubleshooting client issues, designing and implementing solutions, and communicating effectively with clients and cross-functional teams. Roles & Responsibilities: Provide technical support to clients, troubleshooting issues related to Microsoft Windows Desktop Management. Interpret and design solutions based on deep product knowledge, accurately defining client issues. Collaborate with cross-functional teams to ensure the smooth functioning of systems and applications. Communicate effectively with clients, providing timely updates and resolutions to issues. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Windows Desktop Management. Good To Have Skills:Knowledge of other operating systems such as Linux or macOS. Strong understanding of computer hardware and software. Experience with remote desktop tools such as TeamViewer or Remote Desktop Connection. Familiarity with ITIL processes and procedures. Additional Information: The candidate should have a minimum of 0-2 years of experience in Microsoft Windows Desktop Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with exceptional communication skills. This position is based at our Chennai office. Qualifications 15 Years full time education

Overview This position will be responsible for engineering and maintenance of PepsiCo Privileged Access solution by keeping upgrades and patches current, troubleshooting and resolving issues with the associated tools, support, implementation, and design authentication systems. This Infrastructure team member will work closely with many different teams and customers to ensure all aspects of privileged accesses are maintained to existing standards. Responsibilities System engineering and management Maintain DEV, ITE, and PROD environments Ensure all environments are on the latest stable patches for all layers (application, OS, and Security) Ensure all environments are healthy, accessible, and functional Plan, build, test, implement hardware and software refreshes/upgrades coordinating with appropriate teams Partner with vendors as appropriate on issues Design system/application integrations Pilot and evaluate new software/application integrations Implement/deliver AOP and Function funded initiatives for myPAM areas Identify automation opportunities and gain efficiencies in the myPAM services Implement/deliver any assigned PepsiCo special projects (e.g., Workforce reduction) Account Management Drive participation in the myPAM onboarding process to ensure privileged accounts are managed appropriately, and password change requests are completed on time Development of connectivity required to facilitate password rotations Includes the transparent logon methodology Gather/Analyze and document requirements for myPAM area for onboarding new platforms/applications across the Enterprise Enhance myPAM onboarding and maintenance processes as appropriate Develop/Manage processes to keep myPAM onboarding process/lists evergreen for all sensitive and privileged access for platforms/applications in scope Provide account management and remediation services for methodologies such as but not limited to the following Superuser Account Password Management (SAPM) Application Access Management (AAM) DAP (Dynamic Application Provider formerly Conjur) Endpoint Protection Manager (EPM) SSH Key Management Privileged Threat Analytics (PTA) Provide support for PepsiCos RPA (UiPath) Initiative Audit Controls Update/Maintain myPAM audit controls to align with PepsiCo standards Create, manage, maintain quarterly control processes for myPAM area Implement and deliver periodic (e.g. Quarterly) controls / processes for myPAM area Work with application owners, Controls team, as needed, and ensure myPAM processes are kept up to date Qualifications 7+ years in Privileged Access Management using CyberArk as an Architect/SME 10 + years in Identity & Access Management Relevant academic education in Engineering, Computer Science, Information Security or significant equivalent experience with excellent communication skills and stakeholder management. Experience with developing, planning, and implementing a large scale enterprise-level CyberArk infrastructure, including but not limited to the following components Enterprise Password Vault (EPV) Privileged Session Manager (PSM) Password Vault Web Access (PVWA) Central Password Manager (CPM) Application Access Management (AAM CP, CCP, and ASCP) Dynamic Application Provider (DAP) SSH Key Management Endpoint Protection Manager (EPM) Privileged Threat Analytics (PTA) Also, should have good experience in managing the privileged accounts in the cloud. Should have knowledge of CIEM. Knowledge of the following core concepts Principle of least privileged access Principle of revocation of rights Principle of Just In Time access Experience with PIM governance and compliance, including the following Performing Privileged Access Reviews Compliance Reporting Access Control Processes Experience working with Windows, macOS, and Unix / Linux platforms Experience working with large-scale, enterprise-level LDAP / Active Directory environments Experience working with large-scale, enterprise-level SIEM solutions, including but not limited to the following Splunk Knowledge of programming/scripting disciplines like the following PowerShell Java .Net Ability to demonstrate analytical and critical thinking, attention to detail, solution orientation in a fast-paced environment Good written and oral communication skills in English (other foreign languages well seen) A team-focused mentality with the proven ability to work effectively with diverse stakeholders

Administer and manage Windows and MAC environments. Handle system configurations, user support, updates, and troubleshooting.

About Company Founded in 2011, ReNew, is one of the largest renewable energy companies globally, with a leadership position in India. Listed on Nasdaq under the ticker RNW, ReNew develops, builds, owns, and operates utility-scale wind energy projects, utility-scale solar energy projects, utility-scale firm power projects, and distributed solar energy projects. In addition to being a major independent power producer in India, ReNew is evolving to become an end-to-end decarbonization partner providing solutions in a just and inclusive manner in the areas of clean energy, green hydrogen, value-added energy offerings through digitalisation, storage, and carbon markets that increasingly are integral to addressing climate change. With a total capacity of more than 13.4 GW (including projects in pipeline), ReNew’s solar and wind energy projects are spread across 150+ sites, with a presence spanning 18 states in India, contributing to 1.9 % of India’s power capacity. Consequently, this has helped to avoid 0.5% of India’s total carbon emissions and 1.1% India’s total power sector emissions. In the over 10 years of its operation, ReNew has generated almost 1.3 lakh jobs, directly and indirectly. ReNew has achieved market leadership in the Indian renewable energy industry against the backdrop of the Government of India’s policies to promote growth of this sector. ReNew’s current group of stockholders contains several marquee investors including CPP Investments, Abu Dhabi Investment Authority, Goldman Sachs, GEF SACEF and JERA. Its mission is to play a pivotal role in meeting India’s growing energy needs in an efficient, sustainable, and socially responsible manner. ReNew stands committed to providing clean, safe, affordable, and sustainable energy for all and has been at the forefront of leading climate action in India. Job Description Provide end-to-end IT support for VIP users, especially the CEO and management group. Ensure optimal performance and uptime of Apple (macOS and iOS) and Windows devices used by VIPs. Deliver high levels of responsiveness, discretion, and professionalism. Lead and manage a team of DSS engineers operating on a 24x7 shift basis. Monitor team performance, provide coaching, and ensure adherence to SLAs. Coordinate shift schedules and maintain consistent support coverage. Oversee daily IT infrastructure operations and end-user support activities. Ensure adherence to IT policies, procedures, and best practices. Coordinate IT support for company-wide events, including AUDIO/VIDEO setup and troubleshooting. Provide expert support for Apple platforms (macOS and iOS).

About Position: We at Persistent are looking for Sr. Software engineer. Candidates should have at least 5 years of proven development experience. Candidates with 8 years of experience and above could be considered for the Sr. Software engineer position. Role: Sr. Software Engineer Mac OS Location: Pune, Experience: 5-12+ years Job Type: Full Time Employment What You'll Do: Design, develop, and maintain robust endpoint agents for ITM/DLP. Optimize agent performance and scalability for diverse environments. Troubleshoot complex issues and provide efficient solutions to ensure high performance and reliability of the agent. Collaborate with cross-functional teams, including architects, product managers, and other engineers, to define and implement architectural designs and features. Contribute to the entire product lifecycle, from concept to deployment and ongoing maintenance. We are looking for a highly skilled and motivated [Sr.] Software Engineer skilled in Objective-C and MacOS to join our team. You will play a critical role in building our endpoint agent Insider Threat Management/Data Loss Prevention (ITM/DLP) for our cutting-edge cybersecurity SaaS product. Contribute ideas to help ensure that required standards and processes are in place and actively look for opportunities to enhance standards and improve process efficiency. Expertise You'll Bring: Proven hands-on development experience with Objective-C for MacOS. Knowledge of MacOS operating system internals Advanced troubleshooting skills with the ability to analyze and resolve complex technical challenges. Solid understanding of architectural design principles and best practices. Multi-Threading, IPC and Networking experience, Excellent communication skills and a collaborative mindset Benefits: Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Inclusive Environment: Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. We offer hybrid work options and flexible working hours to accommodate various needs and preferences. Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities. If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. We are committed to creating an inclusive environment where all employees can thrive. Our company fosters a values-driven and people-centric work environment that enables our employees to: Accelerate growth, both professionally and personally Impact the world in powerful, positive ways, using the latest technologies Enjoy collaborative innovation, with diversity and work-life wellbeing at the core Unlock global opportunities to work and learn with the industry's best Let"s unleash your full potential at Persistent "Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."

About Position: We are seeking a skilled QA Automation Engineer to join our Mac team working with a remote team in Israel. Role: QA Automation Engineer Mac Location: Pune Experience: 5-12+ years Job Type: Full Time Employment What You'll Do: Work with Mac product. End-to-end feature testing. Writing and analyzing automation tests in Python. In-depth knowledge of all types of testing. Ability to create a Testing plan, TDR meeting. Working with Jira, Confluence, Jenkins, Postman, PyCharm tools. Perform version releases based on demand. Conduct nightly automation analysis Participate in development cycles to ensure the delivery of high-quality products. Work effectively to deliver on planned and committed schedules. Expertise You'll Bring: Bachelors degree in Computer Science or a related field. Deep experience with Mac operating system Proven experience as a QA Automation Engineer in a Cloud/SaaS-based product environment. Proficiency in analysis automation tests using Python and Pytest. 5 years experience in QA software testing - A must. 2+ years of hands-on experience in writing and maintaining automation tests. Ability to multitask and work in a fast-paced environment. Ability to read logs and identify critical information. Team player with the ability to work independently and collaboratively . Creative and User-oriented, with a true passion for quality. Strong analytical skills for troubleshooting and problem-solving. Experience with AWS (advantage). Experience working in an agile methodology (advantage). Excellent written and verbal communication skills in English. A team player with excellent communication skills. A self-learner and independent executor. Competitive and results-oriented. Transparent in communication and actions. Benefits: Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Inclusive Environment: Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. We offer hybrid work options and flexible working hours to accommodate various needs and preferences. Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities. If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. We are committed to creating an inclusive environment where all employees can thrive. Our company fosters a values-driven and people-centric work environment that enables our employees to: Accelerate growth, both professionally and personally Impact the world in powerful, positive ways, using the latest technologies Enjoy collaborative innovation, with diversity and work-life wellbeing at the core Unlock global opportunities to work and learn with the industry's best Let's unleash your full potential at Persistent "Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."

Role & responsibilities Oversee the resolution of hardware, software, and application issues escalated from Level 1 and Level 2 engineers. Ensure compliance with patch management, software upgrades, and application installations. Lead the operation of the IT Lounge, ensuring a welcoming and efficient support experience. Manage end-user onboarding and offboarding, ensuring all equipment and software access is handled efficiently. Lead the health check process for AV equipment in conference rooms. Manage and coordinate key events, including pre-event checks, logistics, and real-time monitoring. Troubleshoot and provide support for audio/video issues, including weekend support as required. Work closely with global IT teams, ensuring alignment with global standards. Oversee IT asset management, ensuring weekly reconciliation of inventory across locations. Drive procurement and distribution of IT hardware and consumables. Ensure timely escalation of issues as per the established escalation matrix. Prepare and present escalation reports for major incidents, providing insights for continuous improvement. Track, analyze, and report KPIs such as response time, resolution time, and inventory accuracy. Ensure adherence to SLA agreements, providing weekly, monthly, and quarterly reports. Ensure effective leave management within the team to maintain uninterrupted service delivery. Mentor and guide Level 1 and Level 2 engineers to enhance their skills and performance. Preferred candidate profile Strong technical knowledge of Windows, Mac systems, SCCM, JAMF, AzureAD, Intune, and AV technologies. Proven leadership experience in IT support, with a focus on customer experience. Strong problem-solving skills and the ability to manage complex incidents. Excellent communication skills and ability to interact with global teams and vendors. Contact Details: 9154984810 or sindhu@iflowonline.com

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Network Infrastructures, Aruba ClearPass Network Securi Good to have skills : Cloud InfrastructureMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationWe are seeking a highly skilled and motivated Aruba ClearPass Network Security Engineer to join our IT team. The successful candidate will be responsible for the design, implementation, and management of Aruba ClearPass solutions, ensuring secure network access for users and devices while maintaining compliance with internal and external security policies.Key Responsibilities:A. Lead the deployment, configuration, and management of Aruba ClearPass for network access control (NAC) across the enterprise.B. Implement security policies, authentication, and authorization processes for both wired and wireless networks using ClearPass, ensuring only authorized users and devices gain access.C. Develop and manage access control policies based on user roles, device types, and network conditions, ensuring granular access control and compliance.D. Guest Access Management:Configure and maintain guest access portals, self-registration portals, and authentication methods to provide secure, temporary network access for visitors.E. Device Profiling:Use ClearPass to automate device profiling and ensure that devices are appropriately categorized and granted access based on their security posture.F. Integration with Third-Party Systems:Integrate ClearPass with other security and networking tools (e.g., firewalls, SIEMs, MDM solutions) to provide a cohesive network security architecture.G. Troubleshooting & Support:Provide tier 2/3 support for Aruba ClearPass-related incidents and requests, troubleshooting network issues related to access control.H. Compliance & Reporting:Ensure that network access management adheres to compliance standards, and produce detailed reports on network access activities, security incidents, and user/device behavior.I. Continuous Improvement:Stay current with new developments in network security technologies and Aruba ClearPass features, ensuring continuous optimization and enhancement of the network security infrastructure.J. Aruba ClearPass Deployment & Configuration:Lead the deployment, configuration, and management of Aruba ClearPass for network access control (NAC) across the enterprise.K. Network Security Management:Implement security policies, authentication, and authorization processes for both wired and wireless networks using ClearPass, ensuring only authorized users and devices gain access.L. Policy Creation & Management:Develop and manage access control policies based on user roles, device types, and network conditions, ensuring granular access control and compliance.M. Guest Access Management:Configure and maintain guest access portals, self-registration portals, and authentication methods to provide secure, temporary network access for visitors.N. Device Profiling:Use ClearPass to automate device profiling and ensure that devices are appropriately categorized and granted access based on their security posture. Technical ExperienceA. Proven experience in designing, deploying, and managing Aruba ClearPass solutions in a complex network environment.B. Strong understanding of network security principles, including authentication, authorization, access control policies, and device profiling.C. Experience with RADIUS, 802.1X, MAC authentication, captive portals, and other network authentication methods.D. Proficiency in managing and integrating Aruba ClearPass with identity management systems (Active Directory, LDAP), firewalls, and SIEM platforms.E. Experience in troubleshooting network connectivity and security issues in a large-scale environment.F. Experience with Cisco Network devices. Professional AttributesA. Excellent verbal, written, and interpersonal skills. Flexible to work in 24x7 shifts.B. Excellent problem-solving and analytical skills.C. Strong communication and teamwork abilities.D. Ability to work independently and manage multiple tasks.EducationA 15 years of full time education Qualification 15 years full time education

Evaluates, tests, recommends, develops, coordinates, monitors, and maintains information security policies, procedures and systems, including hardware, firmware and software Ensures that IS security architecture/designs, plans, controls, processes, standards, policies and procedures are aligned with IS standards and overall IS security Identifies security risks and exposures, determines the causes of security violations and suggests procedures to halt future incidents Investigates and resolves security incidents and recommends enhancements to improve security Develops techniques and procedures for conducting IS security risk assessments and compliance audits, the evaluation and testing of hardware, firmware and software for possible impact on system security, and the investigation and resolution of security incidents, What Part Will You Play Proactively monitors complex systems and response to known and emerging threats against the Global Payments network via intrusion detection software Completes detailed, comprehensive investigation of security issues by reviewing security log data, interpreting data in support of security event management process from various data feeds and triages on a wide variety of security events, Performs incident handling process by maintaining knowledge in implementation of containment, protection and remediation activities, Keeps up-to-date knowledge of new and emerging threats that can affect the organization's information assets by analyzing of third party software/solutions, IT configuration changes (including access control requests), and network/system architecture from risk perspective Responsible for the design and configuration of security systems, including proxy, remote access, mail gateway, intrusion prevention, wireless networking, data leak prevention, security information and event management and web application firewalls, Provides input in assessing and disseminating threats related to the enterprise in regard to current vulnerability by managing and developing an emerging threat model, Assesses risks based on changes to implementation of ISO(International Organization for Standardization)/BSO(Business Services Online); enhances knowledge of PCI(Payment Card Industry)/Logical Security guidelines and models, HIPPA(health insurance portability and accountability act), PII(Personally Identifiable Information), and Card personalization, Creates cost effective solutions for system/application development regarding Information Security processes and concepts in applicable systems and software, Performs day-to-day Information Security functions pertaining to computer access control on numerous security software products and processes, Enhance understanding of business objectives and helps providing direction based on risk, Corporate Policy, and association and regulatory guidelines, Participates in developing long term strategies for conducting system penetration, vulnerability and web application testing, risk assessments, policy creation, What Are We Looking For in This Role Minimum Qualifications Bachelor's Degree Relevant Experience or Degree in: Bachelor's degree in Computer Science, Info Security, or related field Or related work experience, Typically Minimum 4 Years Relevant Exp Including network operations or engineering or system administration on Unix, Linux, MAC(Message Authentication Code), or Windows; proven experience working with security operations, intrusion detection systems, Security Incident Even Management systems, and anti-virus collection logs; including knowledge of industry standard security compliance programs (PCI, SOX, GLBA, etc ) Preferred Qualifications Professional certifications CISSP(Certified Information System Security Professional),CISM(Certified Information Security Manager) ,CISAKnowledge of industry standard security compliance programs (PCI(Payment Card Industry), SOX(Sarbanes-Oxley) , GLBA(Gramm Leach Bliley Act)) What Are Our Desired Skills and Capabilities Skills / Knowledge A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways This job is the fully qualified, career-oriented, journey-level position, Job Complexity Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors Demonstrates good judgment in selecting methods and techniques for obtaining solutions Networks with senior internal and external personnel in own area of expertise, Supervision Normally receives little instruction on day-to-day work, general instructions on new assignments, Risk Assessment Ability to identify, communicate, and mitigate risk within technical solution designs Industry Knowledge Continued self-education of new and emerging threats and relevant processes, controls, or technologies to mitigate them, Incident Response Knowledge and skills to contribute to all phases of Incident Response,

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations Since 2011, our mission hasnt changed " were here to stop breaches, and weve redefined modern security with the worlds most advanced AI-native platform Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward Were also a mission-driven company We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers Were always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other Ready to join a mission that mattersThe future of cybersecurity starts with you. About The Role As a Senior Technical Account Manager (TAM) at CrowdStrike, you will be a trusted advisor and technical partner to our most strategic customers This role is all about building strong relationships, delivering expert guidance, and ensuring the long-term success and security of our customers' environments Youll work closely with Security, Product and IT teams to proactively resolve complex technical challenges, and help customers maximise the value of our platform. In this role, youll combine deep technical knowledge with strong communication and customer management skills to provide tailored support and strategic planning You will serve as a bridge between customers and our internal teams, helping to prioritize issues, share product feedback, and advocate for customer needs. Success in this role requires a proactive mindset, a passion for cybersecurity, and the ability to navigate complex technical environments with confidence and care. What Youll Do Serve as primary technical contact and augment our customer support teams Onboard new Elite Enterprise customers to the CrowdStrike platform. Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices focusing on Executive level interaction\ Lead efforts with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. Leads meetings with Product Leadership to ensure customer must-have features and impacting issues are addressed Be the solution expert from the front lines of the SOC to the C-suite. Research complex technical issues in a timely manner and follow up with recommendations and action plans. Drive escalations with executive management and stakeholders Lead cross-functional groups to achieve resolution for any escalated issues. Contribute and utilize internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues Create knowledge content and systems to capture new learning for reuse throughout the company and user base. Lead technical communications within the team to share best practices and learn about new technologies and complimentary security applications. Manage renewal risk and collaborate with sales executive teams to remediate and ensure a successful renewal and upsell of product across assigned territory Conduct and lead quarterly onsite briefings with customers and executive staff. Participate in a corporate mentorship program. What Youll Need Bachelors Degree or equivalent experience Industry recognized security certification Experience working with all supported operating systems Knowledge of enterprise web technologies, security and cutting-edge infrastructures Network infrastructure experience Security Operations Center working knowledge and experience Excellent customer service skills and ability to quickly establish technical credibility with customers Excellent communication skills, written and verbal with the ability to effectively communicate at all levels. Experience working independently to determine methods and procedures on new assignments Demonstrable problem-solving skills Collaborative attitude Commitment to customer success Bonus Points Experience with cloud platforms (e.g., AWS, Azure, GCP) Familiarity with SIEM tools and log analysis (e.g., Splunk, QRadar) Industry-recognized security certifications (e.g., CISSP, CISM, GIAC) Scripting knowledge (e.g., Python, PowerShell, Bash) Experience working with APIs for integration and automation Deep expertise in Windows, Linux and Mac platforms Benefits Of Working At CrowdStrike Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role s, geographic neighbourhood groups and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified across the globe CrowdStrike is proud to be an equal opportunity employer We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance. Show more Show less

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations Since 2011, our mission hasnt changed "” were here to stop breaches, and weve redefined modern security with the worlds most advanced AI-native platform Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward Were also a mission-driven company We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers Were always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other Ready to join a mission that mattersThe future of cybersecurity starts with you. About The Role As a Senior Technical Account Manager (TAM) at CrowdStrike, you will be a trusted advisor and technical partner to our most strategic customers This role is all about building strong relationships, delivering expert guidance, and ensuring the long-term success and security of our customers' environments Youll work closely with Security, Product and IT teams to proactively resolve complex technical challenges, and help customers maximise the value of our platform. In this role, youll combine deep technical knowledge with strong communication and customer management skills to provide tailored support and strategic planning You will serve as a bridge between customers and our internal teams, helping to prioritize issues, share product feedback, and advocate for customer needs. Success in this role requires a proactive mindset, a passion for cybersecurity, and the ability to navigate complex technical environments with confidence and care. What Youll Do Serve as primary technical contact and augment our customer support teams Onboard new Elite Enterprise customers to the CrowdStrike platform. Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices focusing on Executive level interaction\ Lead efforts with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. Leads meetings with Product Leadership to ensure customer must-have features and impacting issues are addressed Be the solution expert from the front lines of the SOC to the C-suite. Research complex technical issues in a timely manner and follow up with recommendations and action plans. Drive escalations with executive management and stakeholders Lead cross-functional groups to achieve resolution for any escalated issues. Contribute and utilize internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues Create knowledge content and systems to capture new learning for reuse throughout the company and user base. Lead technical communications within the team to share best practices and learn about new technologies and complimentary security applications. Manage renewal risk and collaborate with sales executive teams to remediate and ensure a successful renewal and upsell of product across assigned territory Conduct and lead quarterly onsite briefings with customers and executive staff. Participate in a corporate mentorship program. What Youll Need Bachelors Degree or equivalent experience Industry recognized security certification Experience working with all supported operating systems Knowledge of enterprise web technologies, security and cutting-edge infrastructures Network infrastructure experience Security Operations Center working knowledge and experience Excellent customer service skills and ability to quickly establish technical credibility with customers Excellent communication skills, written and verbal with the ability to effectively communicate at all levels. Experience working independently to determine methods and procedures on new assignments Demonstrable problem-solving skills Collaborative attitude Commitment to customer success Bonus Points Experience with cloud platforms (e.g., AWS, Azure, GCP) Familiarity with SIEM tools and log analysis (e.g., Splunk, QRadar) Industry-recognized security certifications (e.g., CISSP, CISM, GIAC) Scripting knowledge (e.g., Python, PowerShell, Bash) Experience working with APIs for integration and automation Deep expertise in Windows, Linux and Mac platforms Benefits Of Working At CrowdStrike Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role s, geographic neighbourhood groups and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified„¢ across the globe CrowdStrike is proud to be an equal opportunity employer We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance. Show more Show less

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. We are seeking a skilled and detail-oriented Endpoint Patching Administrator to join our IT team. The successful candidate will be responsible for managing and maintaining the endpoint patching process using Tanium. This role is critical in ensuring that all endpoints within the organization are up-to-date with the latest security patches and software updates to protect against vulnerabilities. This role may require occasional after-hours work or on-call duties in response to critical vulnerabilities or emergencies. The position can be based either onsite or remote depending on company policies. Primary Responsibilities Patching ManagementUtilize Tanium to deploy, manage, and monitor patches across all endpoints including desktops, laptops, servers, and other networked devices Assessment & ReportingRegularly assess the patch status of endpoints and generate detailed reports on patch compliance, vulnerabilities, and remediation progress Incident ResponseAct as a primary point of contact for patch-related incidents and vulnerabilities. Investigate issues arising from patch deployments and work towards their resolution promptly Configuration ManagementCreate, maintain, and update endpoint configuration baselines in line with organizational security policies Automation & ScriptingDevelop scripts to automate repetitive tasks related to patch management and endpoint maintenance CollaborationWork closely with IT security teams, system administrators, and other stakeholders to ensure coordinated efforts in maintaining secure systems DocumentationMaintain comprehensive documentation of all patching activities, configurations, procedures, and changes applied to endpoints ComplianceEnsure compliance with industry standards and regulatory requirements regarding system security updates Training & SupportProvide training sessions for team members on Tanium functionalities related to endpoint management. Offer support for troubleshooting issues related to endpoint patches Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Undergraduate degree or equivalent experience 6+ years in Tanium and 2+ years of experience in SCCM Experience with other endpoint management tools besides Tanium like SCCM or BigFix Knowledge of ITIL practices Solid understanding of operating systems (Windows/Linux/Mac) internals including system registry settings, file systems, processes/services management Familiarity with cybersecurity principles and practices including vulnerability management and threat mitigation strategies Proficiency in scripting languages such as PowerShell or Python for automation purposes Proven excellent problem-solving skills with the ability to troubleshoot complex technical issues effectively Proven solid communication skills both written and verbal; capable of explaining technical concepts clearly to non-technical stakeholders Preferred Qualification Proven experience working with Tanium for endpoint management At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. We are seeking a skilled and detail-oriented Endpoint Patching Administrator to join our IT team. The successful candidate will be responsible for managing and maintaining the endpoint patching process using Tanium. This role is critical in ensuring that all endpoints within the organization are up-to-date with the latest security patches and software updates to protect against vulnerabilities. Primary Responsibilities Patching ManagementUtilize Tanium to deploy, manage, and monitor patches across all endpoints including desktops, laptops, servers, and other networked devices Assessment & ReportingRegularly assess the patch status of endpoints and generate detailed reports on patch compliance, vulnerabilities, and remediation progress Incident ResponseAct as a primary point of contact for patch-related incidents and vulnerabilities. Investigate issues arising from patch deployments and work towards their resolution promptly Configuration ManagementCreate, maintain, and update endpoint configuration baselines in line with organizational security policies Automation & ScriptingDevelop scripts to automate repetitive tasks related to patch management and endpoint maintenance CollaborationWork closely with IT security teams, system administrators, and other stakeholders to ensure coordinated efforts in maintaining secure systems DocumentationMaintain comprehensive documentation of all patching activities, configurations, procedures, and changes applied to endpoints ComplianceEnsure compliance with industry standards and regulatory requirements regarding system security updates Training & SupportProvide training sessions for team members on Tanium functionalities related to endpoint management. Offer support for troubleshooting issues related to endpoint patches Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so This role may require occasional after-hours work or on-call duties in response to critical vulnerabilities or emergencies. The position can be based either onsite or remote depending on company policies. Required Qualifications Undergraduate degree or equivalent experience 6+ years in Tanium and 2+ years in SCCM Experience with other endpoint management tools besides Tanium like SCCM or BigFix Knowledge of ITIL practices Solid understanding of operating systems (Windows/Linux/Mac) internals including system registry settings, file systems, processes/services management Familiarity with cybersecurity principles and practices including vulnerability management and threat mitigation strategies Proficiency in scripting languages such as PowerShell or Python for automation purposes Proven excellent problem-solving skills with the ability to troubleshoot complex technical issues effectively Proven solid communication skills both written and verbal; capable of explaining technical concepts clearly to non-technical stakeholders Preferred Qualification Experience working with Tanium for endpoint management

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Under general supervision, an Associate Tech Support Analyst provides first-tier support to end users with hardware, custom and third-party software applications, networks, telephony systems, AS/400, and application security issues. Documents initial analysis and data gathering of issues. Documents resolution to reported problems. Acts as first point of contact for end users at Help Desk and escalates more complex problems to Level 2 support. Assists end users with issue via remote assistance software. The schedule for this role isVariable/ Ready to work in 24*7 Shifts on a Rotational basis. Primary Responsibility Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Bachelor's degree in computer science, information systems or a related field 1+ years of experience with Computer Repair / Troubleshooting 1+ years of experience in Customer Service Ability to work the following scheduleReady to work in 24*7 Shifts on a Rotational basis Comfortable for overtime to provide after-hours/holiday support when needed Preferred Qualifications Experience with operating systems (Windows, macOS, Linux) Experience with Active Directory and Office 365 Knowledge of network concepts and configurations Familiarity with IT service management frameworks like ITIL Basic understanding of cybersecurity principles Proficiency in troubleshooting hardware, software, and network issues At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.

Responsibilities/ Duties Ensure that all installed systems and infrastructure are managed and monitored on an ongoing basis and overseeing the development and installation of new networking and computing infrastructures. Providing support for the installation, configuration, testing, and maintenance of OS, application software, and system management tools. Implementing best practices for system security and data backups. Anticipating potential issues or bottlenecks and identifying possible solutions. Troubleshooting and resolving all technical issues when they arise. Communicating effectively to ensure the setup process runs smoothly. Administer and optimize VDI solutions to provide a seamless and secure virtual desktop experience. Collaborate with end-users and IT teams to troubleshoot VDI-related issues and ensure optimal performance. Solve any issues which occurs into the company owned devices such as Google Workspace, Slack and Zoom Develop tooling and processes to facilitate end-user asset management, provisioning and tracking. Build and maintain cross-functional relationships with internal teams to drive initiatives. Oversee and provide operations support including account management, workflow, log analysis, troubleshooting and service optimization. Assist in ongoing evaluation and management of major vendor relationships and outsourcing arrangements. Develop system-monitoring and support automation to enhance and scale the quality of support. Provide emergency response either by being on-call or by reacting to symptoms according to monitoring and escalation when needed. Criteria for the Role! Bachelor's degree in computer science, information systems, or related field. Proven track record of installing, configuring, and troubleshooting Linux, Windows and Mac. Exceptional knowledge of networking technologies (OSI network layers, TCP/IP). Familiarity with administration, performance tuning, and system monitoring. Good communication skills (written, verbal, and face-to-face). Experience administering SaaS applications, Google Workspace, Slack, and Zoom In-depth knowledge of identity and access management concepts and practices. Ability to create, analyze and action the output of custom reports. Proven track record of Network Management. Access points setting up and managing LAN and WAN networks, firewall and switches. Familiarity with compliance is a good to have Has managed or has experience maintaining and installing Video Solutions(Hikvision, Cisco or Omni). CCTV and DVR. Competency Information security and integration skills Asset management skills Understanding of networks Communication Skills Problem solving Strategic thinking Attention to details.

Knowledge: • Excellent domain expertise and process knowledge about RCM for Hospital facility/Physician. • Understanding of Facility hospital verses Physician coding with indepth knowledge of the specialties - E&M-IP/OP. • Knowledge of EM – IP/OP, APC for optimizing the reimbursement and element of UHDDS and guidelines, Level of service determination with emphasis on Physical Examination & Medical Decision Making in Documentation guidelines, hospital E&M coding - initial/subsequent visit • Good knowledge of Human Anatomy, Physiology, Pathophysiology, Pharmacology, Diagnostic Studies, Conservative and Surgical Treatments. Understanding of Operative Reports and other report types with documentation requirements. • Aware of consequences of risky practices like up-coding and down-coding, Fraud and abuse, inflated documentation, HIPAA and CLIA rules mandating claim transmission. Responsibilities • Will be responsible for supervising and managing a team of 100+ QAs • Create an inspiring team environment with an open communication culture • Design QA capacity planning as per project requirement • Delegate tasks and set deadlines • Manage Quality of OP (ED/EM/SDS/ANC/OBV), ProFee Surgery & EM, and IP DRG projects • Quality control as per client SLA • Ensure effective implementation of organization’s Quality Management System • Monitor team performance and report on metrics • Performing random audit of auditor • Perform RCA on audits observations. Identify knowledge gaps and develop an action plan with quality leads and operation managers • Discover training needs and provide coaching to QAs • Listen to team members’ feedback and resolve any issues or conflicts • Recognize high performance and reward accomplishments • Encourage creativity and business improvement ideas • Suggest and organize team building activities • Identify improvement opportunities and initiate action plans for improvement

Excellent domain expertise and process knowledge about RCM for Hospital facility/Physician. • Understanding of Facility hospital verses Physician coding with indepth knowledge of the specialties - E&M-IP/OP. • Knowledge of EM – IP/OP, APC for optimizing the reimbursement and element of UHDDS and guidelines, Level of service determination with emphasis on Physical Examination & Medical Decision Making in Documentation guidelines, hospital E&M coding - initial/subsequent visit • Good knowledge of Human Anatomy, Physiology, Pathophysiology, Pharmacology, Diagnostic Studies, Conservative and Surgical Treatments. Understanding of Operative Reports and other report types with documentation requirements. • Aware of consequences of risky practices like up-coding and down-coding, Fraud and abuse, inflated documentation, HIPAA and CLIA rules mandating claim transmission. Responsibilities • Will be responsible for supervising and managing a team of 100+ QAs • Create an inspiring team environment with an open communication culture • Design QA capacity planning as per project requirement • Delegate tasks and set deadlines • Manage Quality of OP (ED/EM/SDS/ANC/OBV), ProFee Surgery & EM, and IP DRG projects • Quality control as per client SLA • Ensure effective implementation of organization’s Quality Management System • Monitor team performance and report on metrics • Performing random audit of auditor • Perform RCA on audits observations. Identify knowledge gaps and develop an action plan with quality leads and operation managers • Discover training needs and provide coaching to QAs • Listen to team members’ feedback and resolve any issues or conflicts • Recognize high performance and reward accomplishments • Encourage creativity and business improvement ideas • Suggest and organize team building activities • Identify improvement opportunities and initiate action plans for improvement