640 Mac Jobs - Page 8

Senior Administrator Key Responsibilities: Advanced Troubleshooting & Resolution: Handle escalated incidents and service requests, particularly those impacting high-priority clients or involving critical systems. Customer Experience Leadership: Deliver elite support experiences by proactively identifying pain points, reducing resolution time, and ensuring minimal disruption to customer operations. Process & Documentation Excellence: Create and maintain detailed knowledge base articles, SOPs, and troubleshooting guides. Contribute to automation and self-service initiatives to reduce ticket volume. Collaboration & Escalation Management: Work closely with cross-functional teams including engineering, product, and service desk to resolve issues and implement long-term fixes. Mentorship & Training: Guide junior engineers through technical challenges, conduct peer reviews, and lead knowledge-sharing sessions. Metrics & Reporting: Track and report on key performance indicators such as CSAT, resolution time, and backlog reduction. Participate in audits and quality reviews. Required Skills & Experience: 58 years of experience in technical support or IT operations, preferably in a global or enterprise environment. Strong expertise in macOS, Windows, and enterprise IT tools (e.g., ServiceNow, Microsoft Teams, VPN, printing systems). Proven ability to resolve complex technical issues independently and under pressure. Excellent communication and interpersonal skills, with a customer-first mindset. Experience with automation tools, scripting, or self-service platforms is a plus. Preferred Qualifications: Bachelors degree in Computer Science, Information Technology, or related field. ITIL certification or equivalent process knowledge. Senior Administrator

Role Purpose The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do 1.Develop architectural solutions for the new deals/ major change requests in existing deals Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. Provide solutioning of RFPs received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution design framework/ architecture Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Works closely with various IT groups to transition tasks, ensure performance and manage issues through to resolution Perform detailed documentation (App view, multiple sections & views) of the architectural design and solution mentioning all the artefacts in detail Validate the solution/ prototype from technology, cost structure and customer differentiation point of view Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem Collaborating with sales, program/project, consulting teams to reconcile solutions to architecture Tracks industry and application trends and relates these to planning current and future IT needs Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendation Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture Identifies implementation risks and potential impacts 2.Enable Delivery Teams by providing optimal delivery solutions/ frameworks Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results Manages multiple projects and accurately reports the status of all major assignments while adhering to all project management standards Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams Recommend tools for reuse, automation for improved productivity and reduced cycle times Leads the development and maintenance of enterprise framework and related artefacts Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams Ensures architecture principles and standards are consistently applied to all the projects Ensure optimal Client Engagement Support pre-sales team while presenting the entire solution design and its principles to the client Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc 4.Team Management Resourcing Anticipating new talent requirements as per the market/ industry trends or client requirements Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: MAC JAMF PRO. Experience8-10 Years.

Role Purpose App Packaging -Intune Application Packager L3 Band B3 Experience in people management and leading a team. Minimum IT experience of 8-10 years Packaging experience of 8 years or more Should be capable of working on packages with no supervision. Good communication skills to coordinate with stakeholders for package User Acceptance testing. Experience in customer handling skills. Expertise in providing technical support is a key requirement. Reproduce issues internally and respond on time to customers. Strong analytical thinking. Performing the full life cycle of software packaging including definition, requirements gathering, analysis, and testing. Develop, test, and implement configuration changes/driver updates to improve overall windows client, stability & performance. Knowledge of installation mechanisms acquisition, execution, and rollback. Key Skills Technical leadership, Driving a team of 10-15 technical associates. Packaging toolsOrca, Install Shield, Admin Studio, ACT (application compatibility toolkit) MSI, App-V, MSIX technologies ScriptingBatch, VBScript, PowerShell Deployment Tool Kit Deployment toolsSCCM / Intune ITIL knowledge - Incident, problem, change, and service request management ITIL tool - SNOW Having knowledge of Mac OS, MSIX, and Intune would be an added advantage. Application packaging Experience SCCM deployment Experience Intune Win32 application experience Packaging to Application conversion Azure AD Group management Supersedence/Dependency experience UAT experience on Intune Company portal, PSADT, Scripting experience. Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Application Packaging - Windows. Experience5-8 Years.

Primary Skills • Must have 1-3 years of experience in IT Service Desk - Helpdesk • Excellent communication with skills like Active listening, empathy, technical proficiency & professionalism (both verbal and written) • In-depth Technical Support role, Advanced troubleshooting for Desktop, Active Directory, Outlook Configuration, O365 Applications, Printers, Scanners, DL, Shared Mailbox etc. • Remote Support Services/ Desktop Support / Technical Support. • Knowledge of ITIL V3, V4 and ticketing tool CA Service desk, Service Now, Jira, Azure DevOps, Fresh desk etc. • Good Knowledge of SLA, ticket triaging and handling escalations. • Experience dealing with International clients or customers. • To provide remote customer service support to clients, engineers and staff. • To coordinate, collaborate and escalate tasks with Global IT teams within established timelines. • Ability to work without direct supervision. • Open to work for 24X7 Rotational Shifts • Open to work on weekends on rotational shifts • Ability to understand the urgency & priority of reported issues or given situations. • Open to working from Office and home in a Hybrid model. Secondary Skills • Maintain good client relationship • Good interpersonal skills and ability to work well within the team. • To continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings • Ability to utilize the applications for IT support, reporting and documentation. • Good problem-solving skills, ability to visualize a problem or situation and think abstractly to solve it.

Role & responsibilities Required Qualifications for Consideration: At least 3+ years of work experience on embedded platforms with real-time requirements Bachelors degree or above in computer science and related majors Expertise in C for embedded systems with strong understanding of best-practices in C coding Work experience and knowledge in Layer 2 plane in any one of these: like Private VLAN, MRP, VSRP, xSTP, protected link group and Link aggregation. Forwarding plane concepts in Mac modules, FDB and 802.1br Multicast: IGMP, MLD, PIM, MSDP Good debugging skills a must. Working experience in a Linux/Unix is must Excellent analytical, problem-solving, programming and trouble shooting skills required Good written, verbal communication and interpersonal skills required Must be self-motivated with an ability to work effectively and harmoniously in large teams across geographies. You Will Excite Us If You Have: Good understanding of L2/L3 networking switching and routing Hands on experience on any of the merchant silicon Good debugging skills in GDB Experience working on high-availability platforms Familiarity with ARM architecture. Experience with Jira and Git

About Chat360. Chat360 is a technology startup backed by a $150M group, offering a Generative AI-powered customer engagement platform for enterprises worldwide. We collaborate with over 300+ Global Brand Leaders to leverage cutting-edge AI technology, generating more ads, enhancing customer retention, and automating customer support and marketing initiatives on platforms like WhatsApp, Facebook, and Google. Having processed over 100 million chats, we have positively impacted more than 10 industries. Our founding team comprises alumni from the London Business School and IIT. Position Overview. A Senior Software Developer will be responsible for designing, developing, testing, and maintaining software applications or systems. This role typically involves both leadership and technical expertise, focusing on ensuring the performance, scalability, and security of applications. A Senior Software developer will collaborate with cross-functional teams, including other engineers, designers, product managers, and stakeholders, to deliver high-quality software solutions. Roles And Responsibilities . Develop high-quality software design and architecture. Identify, prioritize and execute tasks in the software development life cycle. Develop tools and applications by producing clean, efficient code. Automate tasks through appropriate tools and scripting. Review and debug code, ensuring functionality and performance meet requirements. Perform validation and verification testing. Collaborate with internal teams and vendors to fix and improve products. Document development phases and monitor systems. Ensure software quality through unit tests, integration tests, and end-to-end testing. Qualifications Required. Bachelor's/master's degree in computer science (or equivalent experience). 4+ years of experience as a software engineer. Proficiency in technologies like Python, Django, FastApi, Celery, RabbitMQ, Message Broker iGoLang,React.js, Node.js, Javascript, React Native, etc. Skilled at computational problem-solving, designing, coding, debugging, etc. Preferred Skills. Skilled in complex code bases, large systems, & version control systems like Git. Updated on emerging technologies & able to design roadmaps to enhance current systems. Experience with multi-platform support (Windows, iOS, Linux, Android, Mac). Excellent command over algorithms, data structures, and space-time complexity. Find effective solutions to problems without hand-holding & micromanagement.

Job Summary: We are looking for a proactive and experienced Network & IT Manager to lead and manage the organizations network and IT operations. This role requires strategic oversight of all networking infrastructure, IT systems, connectivity solutions, and endpoint management. The ideal candidate will be responsible for ensuring secure, reliable, and scalable network and IT operations across the organization, while also supporting MacBook environments and managing a small technical team or vendor relationships where applicable. Interested candidate can share your resume on 9958117259 or juhi.sawant@sterling-outsourcing.com Key Responsibilities: Lead and manage the organization's overall IT infrastructure including network, security, hardware, and software systems. Design, implement, and maintain robust and scalable network architecture (LAN, WAN, Wi-Fi, VPN, Firewall). Oversee ISP management, bandwidth optimization, and ensure uptime across all departments. Handle planning and execution of LAN cabling, hardware setup, and IT asset allocation. Implement and enforce IT policies, cybersecurity measures, and data protection protocols. Manage configuration, updates, and troubleshooting of IT systems including servers, firewalls, routers, switches, and endpoints. Provide hands-on support and resolution for complex IT and connectivity issues. Ensure smooth integration and support for MacBook devices and MacOS environments. Maintain network and IT documentation, manage inventory, and ensure compliance with internal controls and audits. Liaise with third-party vendors and service providers for procurement, maintenance, and escalation support. Plan for future IT infrastructure growth and technology upgrades aligned with business goals. Required Skills & Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience in IT/network administration, with at least 2 years in a leadership or managerial role. In-depth knowledge of network and systems architecture, firewall/security management, and IT best practices. Proficiency in managing MacBook devices and cross-platform environments (Mac/Windows). Strong troubleshooting skills, analytical thinking, and the ability to prioritize tasks. Excellent leadership, communication, and documentation abilities. Relevant certifications such as CCNP, CompTIA Security+, ITIL, or equivalent are highly preferred. Preferred Qualifications: Experience with cloud-based networking or hybrid infrastructures. Familiarity with enterprise software tools (e.g., Active Directory, MDM solutions, endpoint security tools). Prior experience in startups or high-growth environments. Required Skills & Qualifications: Proven experience as a Network Administrator or in a similar role. Strong knowledge of network protocols, firewall configurations, routing, and switching. Hands-on experience with LAN/WAN administration, cabling, and network hardware. Familiarity with MacOS and managing connectivity for MacBook devices. Understanding of cybersecurity best practices related to network infrastructure. Ability to troubleshoot and resolve complex network issues. Excellent documentation, communication, and organizational skills. Relevant certifications (e.g., CCNA, CompTIA Network+) are preferred. Preferred Qualifications: Experience working in a multi-office setup or distributed network environment. Exposure to enterprise-grade network monitoring tools. Ability to work independently and as part of a team under minimal supervision.

AI/Machine Learning Engineer Skillsoft is the global leader in eLearning. Trusted by the world's leading organizations, including 65% of the Fortune 500. Our 100,000+ courses, videos and books are accessed over 100 million times every month, across more than 100 countries. At Skillsoft, we believe knowledge is the fuel for innovation and innovation is the fuel for business growth. Join us in our quest to democratize learning and help individuals unleash their edge. This role is for a junior to mid-level engineer. The successful candidate will work closely with more senior engineers who will mentor and guide them. You’ll dive into the heart of innovation, crafting intelligent systems that empower millions worldwide. From designing generative AI solutions to pioneering agentic workflows, you’ll collaborate with internal and external teams to transform knowledge into a catalyst for growth—unleashing your edge while helping others do the same. Responsibilities: Hands-on AI/ML software engineer Work with product owners and curators to understand requirements and guide new features Collaborate to identify new feature impacts on existing services and teams Research, prototype, and select appropriate COTS and in-house AI/ML technology and design Collaborate with team to design, develop, and maintain supporting systems Document designs and implementation to ensure consistency and alignment with standards Create documentation including system and sequence diagrams Create appropriate data pipelines for AI/ML Analyze, curate, cleanse, and split data Utilize and apply generative AI for products and for daily productivity Periodically explore new technologies and design patterns with proof-of-concept Participate in developing best practices and improving operational processes Present research and work to socialize and share knowledge across the organization Environment, Tools & Technologies: Agile/Scrum Operating Systems – Mac, Linux Python, JavaScript, Node.js PyTorch, Tensorflow, Keras, LLMs (OpenAI GPT-X, Claude, embedding models) Vector indexing/database, LangChain, AutoGen, RAG, Agents APIs GraphQL, REST Docker, Kubernetes Amazon Web Services (AWS), MS Azure OpenAI SQL (Postgres RDS/Aurora), NoSQL (Cassandra, Elasticsearch) Messaging – Kafka, RabbitMQ, SQS Monitoring – New Relic, Splunk GitHub, IDE (your choice) Skills & Qualifications: 2 years of relevant work experience and experience with generative AI and fine-tuning models Ability to design and document APIs, data models, service interactions Familiarity with and ability to explain: o testing strategies – unit, integration, system o system and API security techniques o data privacy concerns o microservices architecture o vertical vs horizontal scaling o Generative AI, NLP, DNN, LLMs, auto-encoders, etc. Attributes for Success: Proactive, Independent, Adaptable Collaborative team player Customer service minded with an ownership mindset Excellent analytic and communication skills Ability and desire to coach and mentor new and more junior developers Innovative and problem-solving mindset Passionate, curious, open to new ideas, and ability to research and learn new technologies

Project description Our client, one of the leading Agriculture Companies, is modernising their landscape and adopting AI and innovations in their process. As a software engineer you will join a team of professionals working on Organisation R&D and help to bring services on the next level. Responsibilities Creation of PoCs and presentation of them to business Development of innovative solutions front end Development of new functionality in R&D applications Code review Adoption of best process practices Skills Must have React Redux Node.JS JSS / CSS Nice to have Knowledge of AI frameworks Advanced Knowledge at least in one LLM Other Languages EnglishC1 Advanced Seniority Senior

Mac/Windows Patch management2 Lead the patch management process, testing of patches and its relevant updates to ensure the security, stability, and performance of customer environments. 1. Develop and implement a comprehensive patch management strategy aligned with customer IT goals and security requirements. This includes establishing policies, procedures, and guidelines for patch management activities and/or adhere to existing standards, policies, processes, procedures, governance, compliance, and security standards. 2. Manage the process of evaluating patches to determine their criticality, impact on the customer systems, and compatibility with existing infrastructure & applications as well as ensure being updated on the latest software vulnerabilities and patches released by vendors. 3. Coordinate with the customer IT teams to conduct thorough testing of patches in a controlled environment, such as a testing or Pre-Production Environments. Ensure patches are tested for functionality, compatibility, and potential conflicts with existing infrastructure & applications. 4. Plan and coordinate the test deployment of patches across the customer assets & applications. This involves creating deployment schedules, coordinating with system administrators and application owners, monitoring the progress of patch installations. 5. Collaborate with information security teams and IT Security teams to identify vulnerabilities in customer systems and prioritize patches based on risk assessments. 6. Review the reports on patch management activities, compliance status, and key performance indicators (KPIs) for management review. 7. Collaborate with various stakeholders, including IT teams, Information security teams, vendors, and business units, to gather requirements, communicate patches schedules, and address concerns. 8. Oversee the execution of patches & updates deployments, closely monitoring progress, and addressing any issues or roadblocks that may arise. Ensure that deployments are conducted according to the defined plans, with minimal disruptions to end-users or services performance and availability. 9. Create the test plan for testing OS patching/upgrades and application patching/upgrades. Create detailed test cases covering all functionalities, deployment, performance, and system stability. (pre-upgrade, upgrade, and post-upgrade scenarios, new functionalities, existing workflows, and integrations). 10. Documenting the test results and updating the KBs. 11. Participate and recommends improvements to policies, processes and procedures and manages their implementation. Qualifications & Experience Bachelors degree in computer science, and/or equivalent work experience. Min of 5 years of experience in IT infrastructure and patch management on Windows and Mac machines. Experience with ITSM/ITIL methodologies. Ability to identify and analyze problems quickly, recommend and implement flexible creative permanent solutions. Demonstrates ability to effectively organize and manage multiple tasks as projects, ensuring completion to meet deadlines. Strong analytical, problem-solving skills, attention to details and the ability to work independently. Strong facilitation and executive communication (written & verbal) skills required, excellent verbal presentation skills. Strong hands-on experience on Windows and Mac operating systems and technologies. Solid understanding of technologies that support the services offered. Willing to learn and apply new technologies and methodologies to improve the technology that supports the services. Primary LocationBangalore Work Timing2pm 11 pm IST

Windows or Mac Engineer for Patch Management2 Lead the patch management process, testing of patches and its relevant updates to ensure the security, stability, and performance of customer environments. 1. Develop and implement a comprehensive patch management strategy aligned with customer IT goals and security requirements. This includes establishing policies, procedures, and guidelines for patch management activities and/or adhere to existing standards, policies, processes, procedures, governance, compliance, and security standards. 2. Manage the process of evaluating patches to determine their criticality, impact on the customer systems, and compatibility with existing infrastructure & applications as well as ensure being updated on the latest software vulnerabilities and patches released by vendors. 3. Coordinate with the customer IT teams to conduct thorough testing of patches in a controlled environment, such as a testing or Pre-Production Environments. Ensure patches are tested for functionality, compatibility, and potential conflicts with existing infrastructure & applications. 4. Plan and coordinate the test deployment of patches across the customer assets & applications. This involves creating deployment schedules, coordinating with system administrators and application owners, monitoring the progress of patch installations. 5. Collaborate with information security teams and IT Security teams to identify vulnerabilities in customer systems and prioritize patches based on risk assessments. 6. Review the reports on patch management activities, compliance status, and key performance indicators (KPIs) for management review. 7. Collaborate with various stakeholders, including IT teams, Information security teams, vendors, and business units, to gather requirements, communicate patches schedules, and address concerns. 8. Oversee the execution of patches & updates deployments, closely monitoring progress, and addressing any issues or roadblocks that may arise. Ensure that deployments are conducted according to the defined plans, with minimal disruptions to end-users or services performance and availability. 9. Create the test plan for testing OS patching/upgrades and application patching/upgrades. Create detailed test cases covering all functionalities, deployment, performance, and system stability. (pre-upgrade, upgrade, and post-upgrade scenarios, new functionalities, existing workflows, and integrations). 10. Documenting the test results and updating the KBs. 11. Participate and recommends improvements to policies, processes and procedures and manages their implementation. Qualifications & Experience Bachelors degree in computer science, and/or equivalent work experience. Min of 5 years of experience in IT infrastructure and patch management on Windows and Mac machines. Experience with ITSM/ITIL methodologies. Ability to identify and analyze problems quickly, recommend and implement flexible creative permanent solutions. Demonstrates ability to effectively organize and manage multiple tasks as projects, ensuring completion to meet deadlines. Strong analytical, problem-solving skills, attention to details and the ability to work independently. Strong facilitation and executive communication (written & verbal) skills required, excellent verbal presentation skills. Strong hands-on experience on Windows and Mac operating systems and technologies. Solid understanding of technologies that support the services offered. Willing to learn and apply new technologies and methodologies to improve the technology that supports the services. Primary LocationIndia, Pune Work Timing2pm 11 pm IST

Job Area: Engineering Group, Engineering Group > Systems Engineering General Summary: The successful candidate(s) will be responsible for: Development and productize various video solutions on Qualcomm processors Enhance video, imaging Firmware solutions and help with video, imaging hardware subsystem enhancements in future Qualcomm Mobile Processors Design of video, imaging features and work with a wide set of teams across the company (systems, software, hardware, etc.) in the productization Customer interaction to commercialize Qualcomm Video solutions. Skills/experience Recent and relevant experience of 6-10 years required in one or more of the following areas: Embedded systems domain Solid C programming skills, multithreading and OS concepts\fundamentals Collaborate with cross-functional teams to design, implement and debug video\multimedia features for mobiles. Good analytical and problem-solving skills. Able to guide team members on assignments Able to lead team of 2-5 engineers, handle task assignments, decide strategy for the team Has good decision making, resource planning skills Preferred Skills Good understanding of signal processing, video compression\codecs (Encoder + Decoder) and other video pre/post processing algorithms. Any of the multimedia (Video, Camera, Computer Vision) domain experience. Hands on knowledge\experience on H.264\HEVC\VP9\MPEG family video codec(s) development, porting and optimization Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 4+ years of Systems Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Systems Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 2+ years of Systems Engineering or related work experience.

Job Area: Engineering Group, Engineering Group > Systems Engineering General Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Systems Engineer, you will research, design, develop, simulate, and/or validate systems-level software, hardware, architecture, algorithms, and solutions that enables the development of cutting-edge technology. Qualcomm Systems Engineers collaborate across functional teams to meet and exceed system-level requirements and standards. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Systems Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Systems Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. Skills/experience: Recent and relevant experience required in one or more of the following areas: 3-6 years of experiences in image processing/computer vision/video domain. Good understanding of image processing and computer vision fundamentals.. Hands on knowledge\experience on camera/computer vision pipeline, development, porting and optimization Experience in optimizing the image processing kernels on x86/ARM-Neon/DSP or Any VLIW based architecture. Solid C\assembly programming skills, multithreading and OS concepts\fundamentals. Collaborate with cross-functional teams to design, implement and debug CV\multimedia features for mobiles. Good analytical and problem solving skills. Exposure to OpenCV APIs is a plus. Responsibilities: The successful candidate(s) will be responsible for: Development and productize various CV solutions on Qualcomm processors. Optimize CV algorithms on CPU, DSP & GPUs. Enhance CV, imaging Firmware solutions and help with video, imaging hardware subsystem enhancements in future Qualcomm Mobile Processors Design of CV, imaging features and work with a wide set of teams across the company (systems, software, hardware, etc.) in the productization Customer interaction to commercialize Qualcomm CV solutions. Education requirements: RequiredBachelor's/Master’s Computer Engineering and/or Electrical / Electronics Engineering Preferred Masters

Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Software Engineer, you will design, develop, create, modify, and validate embedded and cloud edge software, applications, and/or specialized utility programs that launch cutting-edge, world class products that meet and exceed customer needs. Qualcomm Software Engineers collaborate with systems, hardware, architecture, test engineers, and other teams to design system-level software solutions and obtain information on performance requirements and interfaces. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Engineering or related work experience. 2+ years of academic or work experience with Programming Language such as C, C++, Java, Python, etc. Job LocationHyderabad More details below About the team Join the growing team at Qualcomm focused on advancing state-of-the-art in Machine Learning. The team uses Qualcomm chips’ extensive heterogeneous computing capabilities to allow inference of trained neural networks on-device without a need for connection to the cloud. Our inference engine is designed to help developers run neural network models trained in a variety of frameworks on Snapdragon platforms at blazing speeds while still sipping the smallest amount of power. See your work directly impact billions of devices around the world. Responsibilities In this position, you will be responsible for the development and commercialization of ML solutions like Snapdragon Neural Processing Engine (SNPE) SDK on Qualcomm SoCs. You will be developing various SW features in our ML stack. You would be porting AI/ML solutions to various platforms and optimize the performance on multiple hardware accelerators (like CPU/GPU/NPU). You will have expert knowledge in deployment aspects of large software C/C++ dependency stacks using best practices. You will also have to keep up with the fast-paced development happening in the industry and academia to continuously enhance our solution from software engineering as well as machine learning standpoint. Work Experience 7-9 years of relevant work experience in software development. Live and breathe quality software development with excellent analytical and debugging skills. Strong understanding about Processor architecture, system design fundamentals. Experience with embedded systems development or equivalent.Strong development skills in C and C++. Excellent communication skills (verbal, presentation, written). Ability to collaborate across a globally diverse team and multiple interests. Preferred Qualifications Experience in embedded system development. Experience in C, C++, OOPS and Design patterns. Experience in Linux kernel or driver development is a plus. Strong OS concepts.

Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: Excellent C/C++ Programming Skills. Should have in-depth experience in Linux driver development and in particular Display drivers. Should have hands on experience in Display technologies - MIPI DSI, DisplayPort, HDMI, HDCP, CEC Experience in Android Display framework - SurfaceFlinger, HardwareComposer, Display HAL is an added advantage. Experience in Wayland (display server protocol) and Weston Compositor is an added advantage. Should be strong in OS Concepts, Memory Management. Experience with ARM/ARM64 architecture is a plus. Excellent debugging, analytical and problem solving skills. Strong Communication skills, Self-driven, Positive attitude & hardworking Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. 2+ years of academic or work experience with Programming Language such as C, C++, Java, Python, etc.

Job Area: Engineering Group, Engineering Group > Systems Engineering General Summary: Do you ever wonder when will connected devices become thinking devicesBe part of the group that is working on technology that will bring “Cognition” to all connected devicesThat means devices that don’t just think but instinctively react to their surroundings. We are searching for an AI Systems Architect to be part of the Qualcomm AI Processor team responsible for developing DSP and Machine Learning software applications and use cases developed for Qualcomm Snapdragon processors. The candidate will work on modelling and analysis of new cutting-edge algorithms in the areas of machine learning, computer vision and video processing that bring artificial intelligence to mobile and edge devices. Minimum Qualifications: Experienced candidates (8-12 years) are welcome to apply. Industry experience in image processing, computer vision, machine learning and video domain. Strong motivation and ability in learning new subjects especially in the field of artificial intelligence Excellent understanding of image processing and computer vision fundamentals. Strong programming skills in C\C++, Python, OpenGL Strong multithreading, and OS concepts\fundamentals. Collaborate with cross-functional teams to design, implement, and debug machine learning software applications Knowledge of data-driven modelling Knowledge of computer and hardware architecture Effective interpersonal communications skill (written and verbal). Analytical, thorough, resourceful, and detail-oriented Self-motivated, hardworking, and flexible Preferred Qualifications: Advanced understanding of machine learning, computer vision, and digital image processing algorithms and applications Advanced understanding of computer architecture Advanced understanding of data-driven modelling Proficient in OOP principles Knowledge of GPU Programming / Architecture is a bonus Ability to work effectively as part of a global team Responsibilities: The successful candidate(s) will be responsible for: Leverage advanced computer architecture knowledge for analyzing and optimizing custom processors/accelerators Develop and train data-driven architecture models, correlating these models, and performing system-level architecture analysis. Design, develop and test advanced solutions for AI processors. Work independently with minimal supervision Provide guidance/supervision to team members Education requirements: RequiredMaster’s Computer Engineering and/or Electrical / Electronic Engineering PreferredPhD in Computer Engineering and/or Electrical / Electronic Engineering (focus on Image processing, Computer vision, Machine learning) Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 6+ years of Systems Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 5+ years of Systems Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 4+ years of Systems Engineering or related work experience.

Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: Join the exciting Generative AI team at Qualcomm focused on integrating cutting edge GenAI models on Qualcomm chipsets. The team uses Qualcomm chips’ extensive heterogeneous computing capabilities to allow inference of GenAI models on-device without a need for connection to the cloud. Our inference engine is designed to help developers run neural network models trained in a variety of frameworks on Snapdragon platforms at blazing speeds while still sipping the smallest amount of power. Utilize this power efficient hardware and Software stack to run Large Language Models (LLMs) and Large Vision Models (LVM) at near GPU speeds! Responsibilities: In this role, you will spearhead the development and commercialization of the Qualcomm AI Runtime (QAIRT) SDK on Qualcomm SoCs. As an AI inferencing expert, you'll push the limits of performance from large models. Your mastery in deploying large C/C++ software stacks using best practices will be essential. You'll stay on the cutting edge of GenAI advancements, understanding LLMs/Transformers and the nuances of edge-based GenAI deployment. Most importantly, your passion for the role of edge in AI's evolution will be your driving force. Master’s/Bachelor’s degree in computer science or equivalent.2-4 years of relevant work experience in software development.Strong understanding of Generative AI models – LLM, LVM, LMMs and building blocks (self-attention, cross attention, kv caching etc.) Floating-point, Fixed-point representations and Quantization concepts. Experience with optimizing algorithms for AI hardware accelerators (like CPU/GPU/NPU).Strong in C/C++ programming, Design Patterns and OS concepts. Good scripting skills in Python.Excellent analytical and debugging skills. Good communication skills (verbal, presentation, written). Ability to collaborate across a globally diverse team and multiple interests. Preferred Qualifications Strong understanding of SIMD processor architecture and system design. Proficiency in object-oriented software development and familiarity Familiarity with Linux and Windows environment Strong background in kernel development for SIMD architectures. Familiarity with frameworks like llama.cpp, MLX, and MLC is a plus. Good knowledge of PyTorch, TFLite, and ONNX Runtime is preferred. Experience with parallel computing systems and languages like OpenCL and CUDA is a plus. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. 2+ years of academic or work experience with Programming Language such as C, C++, Java, Python, etc.

This role involves the development and application of engineering practice and knowledge in defining, configuring and deploying industrial digital technologies (including but not limited to PLM and MES) for managing continuity of information across the engineering enterprise, including design, industrialization, manufacturing and supply chain, and for managing the manufacturing data. - Grade Specific Focus on Digital Continuity and Manufacturing. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

Project Role : Workplace Mgmt & Solutions Practitioner Project Role Description : Provide expertise and/or general administrative space and service support for Accenture people and businesses globally. Must have skills : Apple macOS Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : any graduate Summary :As a Workplace Management and Solutions Practitioner, you will provide expertise and general administrative space and service support for Accenture people and businesses globally. Your typical day will involve collaborating with various teams to ensure that workplace solutions are effectively implemented, addressing any service-related inquiries, and contributing to the overall enhancement of workplace environments. You will engage with stakeholders to understand their needs and provide tailored solutions that foster a productive work atmosphere. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate communication between teams to ensure alignment on workplace initiatives.- Analyze feedback from users to improve service delivery and workplace solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Apple macOS Management.- Strong understanding of workplace management tools and software.- Experience with service desk operations and support.- Ability to troubleshoot and resolve technical issues related to macOS.- Familiarity with asset management and inventory control processes. Additional Information:- The candidate should have minimum 3 years of experience in Apple macOS Management.- This position is based at our Pune office.- A any graduate is required. Qualification any graduate

We want to shape the future with vision and innovation. Be part of it and develop your full potential! As part of the global NTT DATA Group, one of the most successful IT service providers in the world, we specialize in value-added SAP solutions as NTT DATA Business Solutions. With over 16,000 employees in more than 30 countries, we design, implement, and develop custom-fit SAP solutions for our global customers. Would you like to take the next step in your career and be part of our highly qualified team? Are you ready to break new ground? Job Title: End User Support Engineer Department: IT Support Experience: 1 to 2 Years Job Location: Hyderabad/ Bangalore / Pune Mode of Work: Work from office. Job Summary: The End User Support Engineer is responsible for delivering first and second-level technical support to end users across the organization. This role includes managing and resolving incidents and service requests related to desktops, laptops, mobile devices, printers, and other peripheral hardware, as well as standard software and operating systems. The role demands strong technical troubleshooting skills, excellent customer service, presentability and the ability to work both independently and collaboratively within a dynamic IT environment. Key Responsibilities: Provide Level 1 and Level 2 support for desktops, laptops, printers, mobile devices, and peripherals, ensuring minimal downtime for users. Install, configure, and maintain Windows and macOS operating systems and standard business applications (e.g., MS Office, Zoom, VPN, antivirus, etc.). Diagnose and resolve hardware and software issues in-person and through remote support tools. Handle incident and service request tickets via the ITSM/ticketing system, emails, or calls with prompt and professional communication. Assist with employee onboarding and offboarding processes, including user account setup, access provisioning, and device assignment/collection. Ensure all support activities are well-documented, with accurate logging of issues and resolution steps in the ticketing system. Monitor and maintain system health, ensuring compliance with IT security policies and best practices. Understanding of IT Security Policies or Procedures. Perform basic troubleshooting for network connectivity issues, including LAN, Wi-Fi, and VPN access. Collaborate with IT team members for escalation and resolution of complex or high-priority issues. Maintain and update the inventory of IT assets, and coordinate replacements, upgrades, or repairs as needed. Support periodic IT audits by ensuring systems and assets are properly tagged, documented, and compliant. Educate end users on best practices and promote self-service resources where appropriate. Participate in IT projects, rollouts, and system upgrades as required. Prepare Reports as needed. Keep Assets Management updated to keep IT Stock Accurate & perform physical verification. Qualifications : Diploma or bachelors degree in information technology, Computer Science, or related field. Min 4 years of experience in a similar end-user support Proficiency with Windows, macOS, Microsoft 365 suite, and common enterprise tools. Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, SCCM, etc.). Strong understanding of ITIL processes (Incident, Request, Asset Management). Basic understanding of networking concepts (TCP/IP, DHCP, DNS, VPN). Excellent problem-solving, communication, and interpersonal skills. Presentable and ability to communicate well with Managers. Ability to manage multiple tasks and priorities in a fast-paced environment. Preferred Certifications (Nice to Have): ITIL Foundation Certification

Experience Level: 5 +years of overall experience with relevant experience in managing andsupporting Devices such as Mac, and Mobiles via Intune and JAMF MDM's. Hands on experience on MS Graph api, Azure Automation, Application packaging. Good knowledge of device security controls and operating systems. PC, Mac, and mobile device security configuration experience, good communication skills, computer savvy in Outlook and Excel, enterprise working experience, and Agile methodology. Provide excellent customer service as this position will be working directly with users to resolve \ configuration-related issues. High sense of urgency and effective communication skills to work with all levels of employees, management, and vendors tomake independent decisions based on processes and procedures. Primary Skills (Must-have) : Intune MDM, Jamf MDM, Mac, Application packaging, shellscripting, Virtual machine.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Apple macOS Architecture Good to have skills : Apple macOS ManagementMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve system or application issues.- Document client issues and resolutions accurately.- Collaborate with the development team to enhance system functionality.- Stay updated on the latest technology trends and product updates. Professional & Technical Skills: - Must To Have Skills: Proficiency in Apple macOS Architecture.- Strong understanding of system architecture and troubleshooting.- Experience with system administration and configuration.- Knowledge of network protocols and security measures.- Familiarity with scripting languages for automation. Additional Information:- The candidate should have a minimum of 2 years of experience in Apple macOS Architecture.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Job Overview: The position requires an experienced and ambitious candidate who is passionate about technology and is self-driven. We have a challenging workplace where we welcome innovative ideas and offer growth opportunities and positive environment for accomplishing goals. Our purpose is to create abundance for everyone we touch. Job Description: Excellent understanding of the technical fundamentals of internet. Solid background knowledge of internet protocols such as SSH, FTP, SFTP & HTTP, as well as the ability to use diagnostic tools such as traceroute, ping, and dig. Working knowledge of virtualization, VMWare, or equivalent. Excellent Windows, Mac, and Linux troubleshooting ability. Strong knowledge of implementing and effectively developing IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols. Hands-on experience with Installation/Troubleshooting of Server-client issues, etc., Experience in Manage Firewall, Network, Switches, Office 365, etc. Skills Required: Good technical knowledge on Windows/Linux on any platform. Confident and good communication skills. The ability to be a good listener who can thoroughly understand customers’ problem or questions and help them solve it. Excellent writing skills. CCNA/MCSE/RHCE would be an added advantage.

Essential Functions : Support our UK technical operations Answers all incoming calls and IT emails providing Level 1& 2 & 3 support in a timely manner. Enters appropriate and usable data into CRM IT Technical Support Ticketing system. Provides troubleshooting assistance through the use of remote controls tools such as Proxy Master and VNC Client to connect to customers for remote support. Interprets, analyzes, diagnoses, documents, and resolves Level 1 IT issues related to internally supported hardware and software within first call. Diagnoses and solves immediate complex questions and problems related to application software, operating systems, and antivirus. Installs, diagnoses, and resolves Level 1 problems for hardware, peripherals, and software systems. Manages internet security via Websense; adds and removes objects as well as manage permissions. Maintains Time Management system (Kronos); including configuring, installing, and troubleshooting malfunctions. Creates simple queries and runs pre-written stored procedures in SQL Server 2008. Performs basic administrative and security tasks for a variety of applications and software, including but not limited to MS Sharepoint, Great Plains, Kwiktag, DL Plus, Kronos, Active Directory, BrainShark, and Exchange. Provides outstanding customer service and responsiveness to all end-users across all locations. Guides users through step-by-step solutions. Assists users in operating IT equipment. Provides technical assistance and training, and recommends remedial actions, as needed. Escalates complex issues to different IT Teams, as necessary. Communicates resolution status proactively to ensure customer timeframe expectations are met or exceeded. Creates, assigns, and reopens tickets to appropriate IT Technical Support office. Follows-up on open tickets, unresolved tickets, scheduled hardware and software upgrades, systems level problems, tickets that are escalated to other departments, and non-urgent after-hours messages to ensure progress and completion of requests. Establishes and maintains strong working relationships with various Company departments and team members. May serve as resource to other team members in resolution of technical issues. May contribute to library of Knowledge Base articles. Education and Experience: High School Diploma or GED. Experience providing technical support for Mac and Apple products Strong communication skills with the ability to speak clearly and understand what is being said to them. Experience supporting international users over the phone and through live chat. Strong technical skills and experience supporting enterprise applications, such as Active Directory, SharePoint , Teams, OneDrive, and Mac OS. Ability to document knowledge articles for new problems that come up during the day-to-day. Note: Initial 1 or 2 Months would be a Night shift for training purposes. Timing for this role: General Shift- Monday to Friday 10:30 am to 7:30 pm IST.

Provide outstanding service and technical support to our customers and maintain positive customer relationships. Take ownership of resolving customer problems while ensuring an outstanding customer experience. Develop and maintain a deep understanding of the Splunk product and related technologies, with a focus on our security line of products, such as Enterprise Security. Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments. Create, reuse, improve, and maintain quality knowledge articles as part of the case management workflow while following Knowledge-Centered Service principles and methodology. Reproduce customer issues, le bug reports, raise issues to Engineering team, and be the bridge between customers and product developers. Drive continuous improvement of tools, processes, and product supportability. Perform other job-related duties as assigned and participate in special projects. Requirements: 7+ years of experience as a Splunk developer. Should have experience in installing Splunk core products. Prior experience with Splunk and Enterprise Security is mandatory. Experience with UNIX (Linux, NIX), LDAP, Windows, or Mac OS ( 4+ years). Certification in Splunk is mandatory. Experience in technical support, system administration, or similar technical role, with a strong preference for experience in an IT security role, such as security analyst, SIEM administrator, or other relevant position (5+ years). Understanding of networking concepts, including network security, log analysis, authentication protocols, and network troubleshooting. Knowledge of Python, Perl and shell scripting, XML, HTML, or other scripting languages. Exposure to AWS (including Amazon EC2 and S3) or Google Cloud Platform. Experience providing SaaS support, Understanding of regular expressions (Regex). Logical approach to problem solving with strong troubleshooting skills. Outstanding interpersonal skills, and excellent communication - both verbal and written. Excellent time management skills with the ability to adapt to changing priorities of customer issues. Demonstrated ability to learn new technologies quickly while remaining current with the latest industry knowledge. Passionate about working in a dynamic technical environment and supporting a product with frequent product releases and regular maintenance updates. Experience in Business Analytics is a plus.