554 Load Balancing Jobs - Page 10

Implement and configure tracking in Google Analytics, Firebase, and Google Tag Manager to effectively track web and app key performance metrics, and marketing activities. Contribute to analytics strategy and planning to improve our measurement capabilities. Effectively collaborate with cross-functional peers to deliver high quality measurement of web and app performance. Delivers high quality implementations within data collection project timelines. Ensure the quality and consistency of event taxonomy and data flows. Collaborate with various business teams such as Development, Product, Marketing and Business Intelligence, to understand the requirements of data needed to drive business decisions. Technical documentation writing related to event taxonomy and data layer implementation requirements. Troubleshoot tracking and diagnose issues within source code, platform configurations, and tracking tags; providing recommendations for improvement and implementing solution. Communicate effectively with developers to explain what an implementation is designed to accomplish.Knowledge, Skills and Abilities:Required: SME in Google Analytics and Google Tag Manager. Strong knowledge of the web data layer. Ability to collaborate with several cross-functional internal and external groups to understand measurement requirements and execute a tracking strategy. Strong interpersonal and written communication skills. Demonstrated adaptability, flexibility, and resilience in ambiguous/undefined environments. Effective troubleshooting and problem-solving skills. Agile delivery environment. Strong attention to detail.Experience : 7+ years of experience working with and implementation of Google Analytics, Firebase, and GTM. 7+ years of experience working with JavaScript, HTML.

As a L2 Cloud Engineer in Acqueon you will need. Ensure the highest uptime for customers in our SaaS environment Provision Customer Tenants & Manage SaaS Platform, Memos to the Staging and Production Environments Infrastructure Management: Design, deploy, and maintain secure and scalable AWS cloud infrastructure using services like EC2, S3, RDS, Lambda, and CloudFormation. Monitoring & Incident Response: Set up monitoring solutions (e.g., CloudWatch, Grafana) to detect, respond, and resolve issues quickly, ensuring uptime and reliability. Cost Optimization: Continuously monitor cloud usage and implement cost-saving strategies such as Reserved Instances, Spot Instances, and resource rightsizing. Backup & Recovery: Implement robust backup and disaster recovery solutions using AWS tools like AWS Backup, S3, and RDS snapshots. Security Compliance: Configure security best practices, including IAM policies, security groups, and encryption, while adhering to organizational compliance standards. Infrastructure as Code (IaC): Use Terraform, CloudFormation, or AWS CDK to provision, update, and manage infrastructure in a consistent and repeatable manner. Automation & Configuration Management: Automate manual processes and system configurations using Ansible, Python, or shell scripting. Containerization & Orchestration: Manage containerized applications using Docker and Kubernetes (EKS) for scaling and efficient deployment. Skills & Qualifications: Experience: 3-5 years of experience in CloudOps roles with a strong focus on AWS. Proficient in AWS services, including EC2, S3, RDS, Lambda, IAM, CloudFront, and VPC. Hands-on experience with Terraform, CloudFormation, or other IaC tools. Revenue Execution Platform Strong knowledge of CI/CD pipelines (e.g., AWS CodePipeline, Jenkins, GitHub Actions). Experience with container technologies like Docker and orchestration tools like Kubernetes (EKS). Scripting knowledge (e.g., Python, Bash, PowerShell) for automation and tooling. Monitoring & Logging: Experience with monitoring tools like AWS CloudWatch, ELK stack, Prometheus, or Grafana. Security: Strong understanding of cloud security principles, including IAM, encryption, and AWS security tools (e.g., AWS WAF, GuardDuty). Collaboration Tools: Familiarity with tools like Git, Jira, and Confluence. Good Knowledge on Windows Servers, Linux & able to troubleshoot critical issues

As an Infrastructure Specialist at IBM, you will support the infrastructure running industries likes transportation, energy, insurance, banking, or healthcare which are rapidly changing as the worlds relationship with technology evolves. Ready to help our clients take the next step forward Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. As an Infrastructure Specialist, you will be responsible for keeping up with the latest changes, using your expertise to deliver solutions that meet the needs of our clients and products. In your role you may be responsible for: Define, analyse, and review technical architecture on required platform and coming up with architecture options and recommendations Define, detail, and scope the technical requirements into solutions Work across key activities in configuration, systems management tools and backup and recovery Support Technical Consultants and lead in building solutions and providing technical mentoring and guidance Your primary responsibilities include: Good demonstration of IBM MQ conceptual understanding, administration, managing MQ environment, troubleshooting, configuration etc The administrator will be responsible for collaborating with members of our Technical Delivery Teams and Architecture teams to support and improve the delivery of managed services Ability to diagnose defects/issues, and demonstrates triage and problem-solving capability to develop and deliver quality solutions Experience in debugging shell scripts and Python programming Ability to analyse and evaluate designs and understand process flow The administrator will be responsible for: The build, deployment, support, and performance of systems Maintaining compliance to avoid data loss and unauthorized access Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum 5years hands on experience in implementing and administering AWS Ability to work both analytically using data and systems with a logical sequence to complex tasks Strong knowledge on server migration from legacy to Cloud AWS Familiarity with various cloud service providers such as AWS, Azure, IBM, Google, Alibaba, Oracle and with cloud computing concepts Experience provisioning, operating, and maintaining systems running on AWS Preferred technical and professional experience SSL Administration like certificate renewal and monitoring Experience in queue manager configuration and load balancing, security management (OAM), performance and tuning Experience with MQ in AIX, Red Hat Linux (RHEL) and Windows servers Experience in Managed File Transfers (MFT) Configuration, deployments, and vulnerability remediation in multi-tier environments with firewalls, load balancers, and high availability solutions

Identifying business problems, understand the customer issue and fix the issue. Evaluating reoccurring issues and work on for permanent solution Focus on service improvement. Troubleshooting technical issues and design flaws Working both individually and on a team to deliver work on time Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise BE / B Tech in any stream, M.Sc. (Computer Science/IT) / M.C.A, with Minimum 3-5 years of experience Azure IAAS, PASS & SAAS services expert and Handson experience on these and below all services. VM, Storage account, Load Balancer, Application Gateway, VNET, Route Table, Azure Bastion, Disaster Recovery, Backup, NSG, Azure update manager, Key Vault etc. Azure Web App, Function App, Logic App, AKS (Azure Kubernetes Service) & containerization, Docker, Event Hub, Redis Cache, Service Mess and ISTIO, App insight, Databricks, AD, DNS, Log Analytic Workspace, ARO (Azure Red Openshift) Orchestration & Containerization Docker, Kubernetes, RedHat OpenShift Security Management - Firewall Mgmt, FortiGate firewall Preferred technical and professional experience Monitoring through Cloud Native tools (CloudWatch, Cloud Trail, Azure Monitor, Activity Log, VRops and LogInsight) Server monitoring and Management (Windows, Linux, AIX AWS Linux, Ubuntu Linux) Storage Monitoring and Management (Blob, s3, EBS, Backups, recovery, Snapshots)

Identifying business problems, understand the customer issue and fix the issue. Evaluating reoccurring issues and work on for permanent solution Focus on service improvement. Troubleshooting technical issues and design flaws Working both individually and on a team to deliver work on time Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise BE / B Tech in any stream, M.Sc. (Computer Science/IT) / M.C.A, with Minimum 3-5 years of experience Azure IAAS, PASS & SAAS services expert and Handson experience on these and below all services. VM, Storage account, Load Balancer, Application Gateway, VNET, Route Table, Azure Bastion, Disaster Recovery, Backup, NSG, Azure update manager, Key Vault etc. Azure Web App, Function App, Logic App, AKS (Azure Kubernetes Service) & containerization, Docker, Event Hub, Redis Cache, Service Mess and ISTIO, App insight, Databricks, AD, DNS, Log Analytic Workspace, ARO (Azure Red Openshift) Orchestration & Containerization Docker, Kubernetes, RedHat OpenShift Security Management - Firewall Mgmt, FortiGate firewall Preferred technical and professional experience Monitoring through Cloud Native tools (CloudWatch, Cloud Trail, Azure Monitor, Activity Log, VRops and Log Insight) Server monitoring and Management (Windows, Linux, AIX AWS Linux, Ubuntu Linux) Storage Monitoring and Management (Blob, s3, EBS, Backups, recovery, Snapshots

Provides technical support to engineers and scientists in areas such as production, operations, maintenance, safety, testing, process improvement or product development. Uses schematics, diagrams, written and verbal descriptions or defined plans to perform testing and troubleshooting on electronic or mechanical components, equipment or systems. Gathers, maintains, formats, compiles, and manipulates technical data using established formulae and procedures, and performs detailed mathematical calculations. Develops and understands network solutions considering the hardware and system objectives. Understands the technical needs of the business. Under limited supervision, manage public and/or private network such as Internet protocol (IP) networks, wide area networks (WANs), and public switched telephone networks. Under limited supervision, Installs, monitors, maintains upgrades and supports network communications systems to provide maximum performance and availability following established procedures using expertise and knowledge. Under limited supervision, reviews network traffic data to support capacity planning, routing, switching and load balancing, and supports the day-to-day provisioning and maintenance of network services. Education Required: Degree qualified in Computer Science, MIS or other related discipline, or equivalent work experience in Desktop Support or Computer Operations. Experience Required: At least 3 years. Special Qualifications:

Your Role and Responsibilities : As a Network Security Engineer, you are expected to work on Networking products or solutions based on any vendor hardware /vendor operating system software (i.e Vendor agnostic) with little or minimum support including skills like Routers/Switches/ Load balancer. Your role would also involve deploying, managing and implementing networking solutions to address client business requirements. You will need to visit the domestic client's offices / data centres on a daily basis or on an as-needed basis as part of this role.Responsibilities: Assist in troubleshooting and problem solving a wide variety of client IT security related issues (Cisco FTD/Palo Alto/Checkpoint/Fortinet/Azure firewalls, IDS/IPS, VPN, proxy, Bluecoat/Forcepoint/Zscalar Web filtering). Mentor Tier 1 staff on event handling & response Manage day to day firewall operations, implementing firewall rule requests, configuration changes. Continually improve upon skills and ability to learn new technologies Incorporate and follow all change management processes and procedures as outlined by the customer. Participate in security and vulnerability risk assessments of the enterprise firewall environment. Contribute to L2/L3 SOPs/Runbook/KEDB in keeping process & documentation up to date. Contribute to request/incident/change management improvement process Ready to learn new technologies through internal trainings Prove communication skills Incorporate and follow all change management processes and procedures as outlined by the customer. Participate in security and vulnerability risk assessments of the enterprise firewall environment. Ready to work on 24/7 shifts to support client requirement. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Min 7-8 years of industry experience as a Network Security engineering on Design, Implementation and troubleshooting Firewall, load balancers, WAF Hands-on Experience handling at least 3 Firewall products (PaloAlto, FortiGate, Checkpoint, Cisco, Juniper, Sonicwall etc.) and Hands on experience with Proxy solutions(Forcepoint, Zscaler etc), IDS/IPS, WAF Assist in troubleshooting and problem solving a wide variety of client IT security related issues (Cisco FTD/Palo Alto/ firewalls, IDS/IPS, VPN, proxy, Bluecoat/Forcepoint/Zscalar Web filtering). Experience on firewall rules and data flow traffic in firewalls. Experience in performing /documenting RCA for major security incidents related to network security products Must have experience interacting with OEMs to fix product/technology related issue Experience on clustering and high availability. Experience in configuration and implementation of VPN across various vendor perimeter devices. Experience in routing technologies. Skilled in analysing and monitoring network security solutions. Should possess core understanding of web filtering gateways like BlueCoat, Zscaler or PaloAlto. Preferred technical and professional experience You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work Intuitive individual with an ability to manage change and proven time management Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Up-to-date technical knowledge by attending educational workshops, reviewing publications

CCNP Certification Must Palo Alto, checkpoint, FortiGate Must SDWAN Cloud Genix or Prisma Experience Cisco routers and switches Must Familiarity with Web Filter, F5 Load Balancing Good to have. Routing protocols BGP, OSPF Must Cisco wireless experience Must Location: Pan India

SCCM admin with EUC, He or she should have Min 5 years in SCCM (Packaging, Distribution and Deployment) and Min 2 years in INTUNE, Followed by good experience Min 4 years in Windows OSD, Active Directory, Azure AD,O365 L2 / L3 Level Trouble shooting. We need Network Engineer with SDWAN Cloud Genix or SDWAN Prisma, He or she should have Min 5+ years in Network Engineer and Min 2+ years in SDWAN Cloud Genix or SDWAN Prisma, Followed by 3 + experience in Palo Alto, checkpoint, FortiGate, Cisco routers and switches, Cisco wireless, F5 Load Balancing, BGP, OSPF. SCCM admin with EUC, He or she should have Min 5 years in SCCM (Packaging, Distribution and Deployment) and Min 2 years in INTUNE, Followed by good experience Min 4 years in Windows OSD, Active Directory, Azure AD,O365 L2 / L3 Level Trouble shooting. We need Network Engineer with SDWAN Cloud Genix or SDWAN Prisma, He or she should have Min 5+ years in Network Engineer and Min 2+ years in SDWAN Cloud Genix or SDWAN Prisma, Followed by 3 + experience in Palo Alto, checkpoint, FortiGate, Cisco routers and switches, Cisco wireless, F5 Load Balancing, BGP, OSPF. Location: Pan India

Must have Installed and Configured Cisco Switches and Routers Hands-on experience, troubleshooting, and resolution of problems on Firewalls - Palo Alto/ Checkpoint/ Fortinet / etc, Experience on Load Balancers is also good. Experience in Managing Network Security Technical certifications CCNA, CCDA

Key Responsibilities Cloud Architecture and Deployment : Design and implement cloud architecture solutions to meet organizational needs, ensuring scalability, security, and cost-effectiveness. This includes working with Azure PaaS and IaaS services, and hybrid models. Technical Support and Troubleshooting : Provide Level 2 technical support and troubleshooting for Microsoft Azure cloud services, focusing on cloud infrastructure, applications, and services. This includes resolving escalated issues related to networking, virtual machines, storage, databases, and Azure Active Directory. Migration and Deployment Projects : Execute scoped Azure projects such as migrations, AVD deployments, and Azure infrastructure architecture and deployment. Collaboration and Mentoring : Collaborate with other teams to ensure project success and mentor lower-level engineers to enhance their skills. Performance Optimization and Security : Proactively monitor and optimize the performance of cloud-based systems, ensuring best security practices are implemented in line with Azure security guidelines3. Automation and Scripting : Use tools like PowerShell, Azure CLI, or ARM templates to automate tasks and streamline processes. Technical Skills Azure Knowledge : Strong understanding of Azure services including PaaS, IaaS, Azure AD, Azure Storage, App Service, Azure DevOps, etc. Networking and Security : Experience with networking concepts (e.g., VPNs, Load Balancers, DNS) and security measures (e.g., RBAC, NSGs). Scripting and Automation : Familiarity with PowerShell, Azure CLI, ARM templates, and automation tools like Azure DevOps, Terraform. DevOps and Agile Methodologies : Experience with DevOps tools and processes, and Agile methodologies. Soft Skills Communication and Problem-Solving : Excellent communication, problem-solving, and analytical skills. Teamwork and Leadership : Ability to work independently and as part of a team, with strong project management and organizational skills. Certifications Azure Certifications : Azure Solution Architect Expert or similar certifications are often required. Work Environment Hybrid Work : Many roles offer flexible work arrangements, including remote and hybrid models.

Must Have Strong work Experience as a Denodo Administrator Experience in T-SQL programming languages. Experience working in Denodo v 6 and Denodo v 8. Strong knowledge on ITIL Process. Excellent Analytical, Debugging, Communication & Reporting Skills. Good to Havve Knowledge on Clustering & Load Balancing, platform upgrade. Experience in Control-M, Service Now, Azure DevOps. DomainBanking. Roles & Responsibility: RoleDenodo Administrator Responsible for Monitoring, Cache & DB Refresh, DB connection changes, Access provisioning, Proactive Prevention of Disk, Space Issues. Responsible for Automation of Memory & SQL Alerts Excellent communication skill and should work directly with customer. Need to work on Shift to Provide Support

EUC Corporate Hardware Coordinator & Customer Support Specialist Seeking a motivated professional to manage global hardware activities returns shipments replacements and provide customer support, focusing on system and application access permissions Required Candidate profile Our requirement is into Hardware network design , implementation, installation firewall and palo alto experience we need.

Bachelor's degreein Computer Science, InformationTechnology, orarelated field. Good to havemasters degreein computer science. 7+years of experiencein Azurenet working andsecurity. ITIL Foundation Certified Strong understanding of networking concepts,including TCP/IP,routing, andfirewalls. Experiencewith Azurenet workingservices,including VNet,NSGs,and AzureFirewall. Experience with Azure security concepts, includingidentity and access management (IAM)and security bestpractices. Experience with troubleshooting network and securityissues. Excellent communication and interpersonal skills. Strong analytical and problem-solving skills. Ability to work independently andaspart ofateam. Relevant certification like FortiGateCertified, AzureSecurity, AzureADetc. What you ll do: Design and configureAzure virtualnetworks (VNet) , subnets , androutingtables. Implement Azure network security solutions,including Azure Firewall / 3rd party NGFWs such as Fortigate, checkpoint, Palo Alto, Network Security Groups(NSGs), and Azure Active Directory (AAD) authentication. Troubleshootnetwork andsecurityissues ,includingconnectivity problems, security vulnerabilities, andperformance bottlenecks. Follow ITIL framework to trackall kindofrequest Stay up-to-date onthelatest Azurenet workingand security technologies. Document andmaintain Azurenetwork and security configurations. Workwith other ITteams tointegrate Azurenet working andsecurity solutions into enterprisesystems. Provide training and support to other ITstaff on Azurenetworking andsecurity

We are seeking a highly skilled and motivatedKubernetes Engineer with 2-4 years of experience to join our dynamic team. Theideal candidate will have a strong background in Kubernetes, Ansible, Docker,API Gateways, Ingress Controllers, Load Balancers, and Service Mesh. This roleinvolves troubleshooting issues, managing end-to-end deployments, and ensuringseamless operation both on-premises and in the cloud. Key Responsibilities : Kubernetes Management : Deploy, manage, and troubleshoot Kubernetes clusters. Implement and manage Kubernetes Ingress Controllers for routing external traffic to services within the cluster. Configuration Management : Utilize Ansible for configuration management, automation, and orchestration tasks. Develop and maintain Ansible playbooks to automate deployment processes and system configurations. Containerization : Build, deploy, and manage Docker containers. Optimize containerized applications for performance and scalability. API Gateways : Configure and manage API Gateways to facilitate communication between microservices. Ensure secure and efficient API management and traffic control. Cloud and On-Premises Deployment : Execute end-to-end deployment processes for applications and services both on-premises and in cloud environments (e.g., AWS, Azure, GCP). Ensure seamless integration and operation across different deployment platforms. Load Balancers : Implement and manage load balancing solutions to ensure high availability and scalability of services. Configure and maintain load balancers to distribute traffic efficiently across servers. Service Mesh : Deploy and manage service mesh solutions (e.g., Istio, Linkerd) to enhance service-to-service communication, security, and observability. Integrate service mesh with existing infrastructure and applications. Troubleshooting and Support : Identify, analyze, and resolve complex issues in Kubernetes clusters, containerized applications, and network configurations. Provide support and troubleshooting assistance to development and operations teams. Continuous Improvement : Stay updated with the latest trends and technologies in Kubernetes, containerization, and cloud computing. Implement best practices and continuous improvement strategies for deployment processes and system management. Qualifications : 2-4 years of hands-on experience with Kubernetes, Ansible, and Docker. Proficient in managing API Gateways, Ingress Controllers, Load Balancers, and Service Mesh. Experience with cloud platforms such as AWS, Azure, or GCP. Strong troubleshooting skills and the ability to handle complex technical issues. Excellent communication and teamwork skills. Relevant certifications (e.g., Certified Kubernetes Administrator, AWS Certified Solutions Architect) are a plus.

Prepare solution presentation and present to Client. Prepare document and explain to deployment team. Installation, Configuration of NetScaler SDX, MPX, VPX and ADM. Resolving escalated issues related to NetScaler and ADM. Troubleshoot issues of Application accessibility. Resource management and reports generation. Handling the incident cases based. Coordinate with OEM and vendor for any issue. Find out RCA of major issues. Team Management. Required Skill Set and Experience Good Hands-on Citrix Netscaler. Should have Expert in troubleshooting NetScaler load balancing, access gateway, SSL certificate, VPN, Content switching, GSLB. Working knowledge of Installing and troubleshooting NetScaler MPX, VPX, SDX. Should have Experience in Multi-factor authentication solution. Handling the incident cases based on ITIL process. Good oral/written communication skills. Should be fluent to develop technical relationships with customer, OEMs and other teams. Must Have Citrix Netscaler Team Lead F5 Load Balancer ADC Soft Skills Excellent communication and conversation skills (Verbal and Written) Good documentation skills Should have a great customer handling skill

Ensure that updated Configuration Item information is always available to Customer in the Configuration Management database (CMDB) and EA Tool. Understanding Network topology and should be responsible for migrations/ deployments Required Hands on knowledge for ACI and leaf / spine architecture. Candidates must have good hands-on knowledge in routing protocols like BGP, EIGRP and OSPF. Candidate should have good knowledge of switching protocols. (VLAN, Port channel, VTP / STP and SNMP) Candidates should have hands-on knowledge with SolarWinds. Candidate should have hands on knowledge with Meraki Dashboard and Meraki switches. Track points of traffic congestion, latency, bottle necks, jitters etc. Hardware asset discovery, tracking and reporting (including firmware versions-N-1 and configuration details) Support multi-vendor Network appliances Maintain and update the operational documentation. Document any Customer-approved exceptions to Network standards and reference Architecture, Install, test, and certify operating system service packs, hot fixes, patches and/or Upgrades, Perform all performance tuning for Network devices, Manage and perform configuration planning for Network devices

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver No Performance Parameter Measure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver No Performance Parameter Measure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver No Performance Parameter Measure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver No Performance Parameter Measure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver No Performance Parameter Measure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver No Performance Parameter Measure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver No Performance Parameter Measure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver No Performance Parameter Measure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.