Lead - Service Management

Microland

7 - 12 years

7 - 12 Lacs

Bengaluru Karnataka India

Posted:4 days ago| Platform: Foundit logo

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Skills Required

Customer Relationship Management Resource Allocation Team Leadership Service Management

Work Mode

On-site

Job Type

Full Time

Job Description

Role Responsibilities:

Oversee and mentor a team of service staff, ensuring efficient and effective service operations.
Coordinate service delivery, including task assignments, progress tracking, and SLA adherence.
Manage customer relationships by addressing escalations and ensuring high satisfaction.
Monitor service quality and implement continuous improvements through audits and feedback.

Job Requirements:

Bachelor's degree in any discipline (UG); Postgraduate preferred.
Proven experience in service management, with expertise in team and resource coordination.
Strong communication, problem-solving, and organizational skills.
Ability to analyze service metrics and implement performance-enhancing strategies.

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