Lead Payroll, HR Ops & HRIS

Purpose

To lead group-level payroll, HRIS, and HR operations by ensuring accurate, compliant, and efficient processes across the employee lifecycle. This role is responsible for driving data integrity, system optimization (ZingHR), and employee-centric service delivery in collaboration with HR Business Partners. The incumbent will lead a team, own stakeholder engagement, and drive transformation initiatives across HRs operational backbone.

Role and Responsibilities

Payroll Management

- Lead and supervise accurate and timely payroll processing for all business units and group companies.
- Ensure end-to-end statutory compliance including PF, PT, TDS, Gratuity, Bonus, ESIC, and LWF across entities. - Oversee Full & Final (F&F) settlement processing, ensuring zero backlogs and adherence to TAT. - Address employee payroll queries in collaboration with HR Business Partners and ensure prompt resolution. - Partner with Finance and Audit teams for periodic payroll reconciliations, audits, and compliance reviews.

HRIS Management

ZingHR

HR Operations & Employee Lifecycle

- Lead core HR operations across onboarding, documentation, confirmation, transfers, exits, and records management.
- Partner with HR Business Partners to ensure seamless execution of lifecycle processes aligned with business needs. - Standardize operational policies, templates, and processes across business units. - Monitor SLA and process compliance, and proactively identify areas for automation and efficiency improvements.

Team Leadership & Stakeholder Management

- Manage and develop a high-performing team across payroll, HRIS, and operations functions.
- Set clear goals, conduct regular performance reviews, and support skill development. - Work closely with internal stakeholders – HRBPs, Finance, Compliance, Legal, and IT – to ensure alignment and smooth operations. - Manage external vendor relationships (e.g., ZingHR, payroll service providers) for service excellence and governance.

Key Skills & Competencies

- Strong analytical and critical thinking abilities with a keen eye for detail.
- Proficiency in ZingHR or other HRMS platforms; ability to drive HR tech adoption. - Deep understanding of Indian payroll, taxation, and labor law compliance. - Excellent interpersonal, stakeholder management, and communication skills. - High ownership mindset with ability to operate in a dynamic, fast-paced environment.

Success metrics

- 100% payroll accuracy and statutory compliance
- F&F settlements processed within defined SLAs - Improved ZingHR adoption and system utilization metrics - Process turnaround time and SLA adherence in HR operations - High internal stakeholder (HRBP, Finance, Audit) satisfaction - Team performance, engagement, and retention