L&D Trainer - US-2

As a Learning and Development (L&D) Trainer at EQ, you will play a crucial role in delivering effective learning solutions to the business in alignment with Group L&D requirements. Your primary responsibility will be to evaluate the impact of these solutions on different components such as new starter training, refreshers, upskill sessions, product/systems training, and telephony soft skills. By supporting EQs employees at all job levels, you will help them develop the necessary skills for their roles. Your role will involve constantly seeking ways to enhance the current training offerings, suggesting modifications to improve training materials, resources, and tools, and ensuring that the content remains current and relevant. Collaboration with key stakeholders across the organization, assisting in business projects, and supporting peers will also be part of your responsibilities. You will need to have a deep understanding of your discipline, including instructional design and effective delivery of sessions, as well as a basic knowledge of related disciplines to establish credibility with learners and stakeholders. Researching and developing learning solutions to address EQs people development needs, understanding the business and EQs products/services, and supporting teams with training requirements will be key aspects of your role. Furthermore, you will be involved in supporting organizational changes by providing training support, working with subject matter experts to facilitate knowledge transfer, designing and developing instructional modules/activities based on student learning style assessments, and monitoring agents" performance to ensure adherence to training parameters. Your role will also include delivering training in compliance with business and regulatory requirements, advocating for various methods of learning delivery, planning and conducting coaching/refresher sessions, conducting Training Need Analysis, and collaborating with stakeholders to align training outcomes. To excel in this role, you should possess excellent communication skills, the ability to manage multiple priorities and projects simultaneously, and strong classroom presence and facilitation skills. You must also be able to facilitate training in both virtual and in-person settings, make independent judgment decisions in a fast-paced environment, and adapt lesson plans to cater to different student learning styles. Additionally, occasional travel may be required for this role, and as a permanent member of the EQ team, you will have access to various company benefits including comprehensive medical assurance coverage, business-related certification expense reimbursement, transportation facilities, accidental and life insurance, and more. Join EQ today and be a part of our commitment to delivering high-quality training solutions that empower our employees to succeed and contribute to EQs growth story.,