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5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

Calling all innovators, find your future at Fiserv. As a Manager, Network Operations at Fiserv, you will be a part of the Network Operation Center (NOC) team responsible for monitoring and troubleshooting hybrid Network Infrastructure for both Fiserv's external customers and internal users. Collaborating closely with internal technology teams, you will lead the technical effort to identify, troubleshoot, and fix infrastructure issues after gathering facts and forensics to meet the business requirements defined in SOP. The role necessitates a high degree of collaboration with other technical teams to provide the right level of agility within a defined delivery process. This role is based in Fiserv's India offices and requires overlapping with US working hours following a follow-the-sun model. Additionally, the role requires working on weekends as part of the 365x12x7 support model. Key Responsibilities: - Monitor a vast hybrid infrastructure using Fiserv-defined tools and collaborate with cross-functional tech teams to isolate, troubleshoot, and fix Network-related issues. - Work on various network, FW, and LB platforms like Nexus, Arista, Versa, F5, Palo, etc. - Deep dive into complex ongoing issues and provide insights to expedite resolutions. - Participate in technical bridge calls to gather necessary information for investigating high-severity issues. - Contribute to inter-departmental planning meetings on proposed solutions for existing issues and process improvements. - Engage with different vendors for circuit issues such as AT&T, Lumen, Verizon, Park Plaza, TATA, Airtel, etc. - Diagnose, troubleshoot, and escalate Network issues in a timely manner. - Participate in automation initiatives to enhance operational maturity. Key Skills/Requirements: - Thorough understanding of LAN/WAN technology and protocols, including BGP, EIGRP, MPLS, HTTP, FTP, TCP, and Spanning Tree. - Experience in troubleshooting SDWAN technologies. - Proficiency in configuring and independently troubleshooting Cisco Switches and Routers. - Familiarity with troubleshooting WAN and LAN connectivity issues. - Knowledge of BGP & EIGRP is essential. - Knowledge of load balancing concepts is required, with specific knowledge of F5/Citrix Load balancers being advantageous. - Working knowledge of Checkpoint/Juniper/Palo Alto Firewalls is a plus. - Excellent oral, written, and analytical skills. Desired Skills: - Eagerness and capability to quickly learn new technologies essential for achieving operational goals. - Strong troubleshooting and analytical thinking skills. - Ability to exercise discretion and independent judgment. - Scripting skills, particularly in Python for automation and the use of Gen AI in Network Infrastructure. Thank you for considering employment with Fiserv. Please apply using your legal name and complete the step-by-step profile, attaching your resume. Our Commitment to Diversity and Inclusion: Note to Agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements and is not responsible for any fees associated with unsolicited resume submissions. Warning About Fake Job Posts: Be cautious of fraudulent job postings not affiliated with Fiserv, which may be used by cybercriminals to target personally identifiable information or financial details. Legitimate communications from Fiserv representatives will come from official Fiserv email addresses.,

Posted 3 days ago

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5.0 - 9.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Lead, Network Operations at Fiserv, you will be an integral part of the Network Operation Center (NOC) team. Your primary responsibility will involve monitoring and troubleshooting the hybrid Network Infrastructure for both external customers and internal users of Fiserv. Working in collaboration with internal technology teams, you will lead the technical efforts to identify, troubleshoot, and resolve infrastructure issues by gathering necessary facts and forensics. You are expected to adhere to the business requirements defined in standard operating procedures (SOP) and ensure a high level of collaboration with other technical teams to maintain agility within the delivery process. This role will be based at Fiserv India offices and will require working overlapping with US working hours, following a follow-the-sun model. Additionally, the role demands weekend work as part of the 365x12x7 support model. Key Responsibilities: - Monitor a diverse hybrid infrastructure using Fiserv's designated tools and collaborate with cross-functional tech teams to address and resolve network-related issues. - Engage with various network, firewall, and load balancing platforms such as Nexus, Arista, Versa, F5, Palo Alto, etc. - Participate in in-depth analysis of ongoing complex issues and provide insights to expedite problem resolution. - Proactively join technical bridge calls to gather essential information for investigating critical issues. - Contribute to planning meetings across departments to propose solutions for existing issues and suggest systemic or process enhancements. - Work with different vendors for circuit issues, including AT&T, Lumen, Verizon, Park Plaza, TATA, Airtel, among others. - Diagnose, troubleshoot, and escalate network problems promptly to ensure timely resolution. - Engage in automation initiatives to enhance operational efficiency and maturity. Key Requirements: - Solid understanding of LAN/WAN technologies and protocols like BGP, EIGRP, MPLS, HTTP, FTP, TCP, and Spanning Tree. - Experience in troubleshooting SD-WAN technologies. - Proficiency in configuring and independently troubleshooting Cisco Switches and Routers. - Familiarity with troubleshooting WAN and LAN connectivity issues. - Knowledge of BGP and EIGRP protocols is essential. - Understanding of load balancing concepts with specific knowledge of F5/Citrix Load balancers. - Working knowledge of Checkpoint, Juniper, Palo Alto Firewalls is advantageous. - Excellent oral, written, and analytical skills. Desired Skills: - Eagerness and ability to quickly adapt to new technologies necessary to achieve operational objectives. - Strong troubleshooting and analytical thinking capabilities. - Ability to exercise discretion and independent judgment. - Proficiency in scripting languages like Python for automation and utilizing Gen AI in Network Infrastructure. We appreciate your interest in joining Fiserv. To apply, please use your legal name, complete the step-by-step profile, and attach your resume. Thank you for considering a career with us. Please note that Fiserv does not accept resumes from agencies without existing agreements. Kindly refrain from sending resumes to Fiserv associates, as we are not responsible for any fees related to unsolicited submissions. Be cautious of fraudulent job postings that are not affiliated with Fiserv, as they may be used by cybercriminals to obtain sensitive information. Official communications from Fiserv representatives will originate from legitimate Fiserv email addresses.,

Posted 4 days ago

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5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

As a Lead, Network Operations at Fiserv, you will be an integral part of the Network Operation Center (NOC) team, responsible for monitoring and troubleshooting the hybrid Network Infrastructure for both external customers and internal users. Your role will involve collaborating closely with internal technology teams to lead the technical efforts in identifying, troubleshooting, and resolving infrastructure issues in alignment with the business requirements outlined in SOPs. A high level of collaboration with other technical teams is essential to ensure the agility within the defined delivery process. This position will be based out of Fiserv's India offices, requiring overlapping with US working hours and adherence to the follow-the-sun model, including weekend shifts as part of the 365x12x7 support model. Key Responsibilities: - Monitor a diverse hybrid infrastructure using Fiserv's designated tools and work alongside cross-functional tech teams to troubleshoot and resolve network-related issues. - Engage with various network, FW, and LB platforms such as Nexus, Arista, Versa, F5, Palo Alto, etc. - Conduct in-depth analysis of complex ongoing issues and provide insights to expedite resolutions. - Participate in technical bridge calls to gather essential information for investigating high severity issues. - Contribute to inter-departmental planning meetings to propose solutions for existing issues and suggest systemic and process improvements. - Collaborate with different vendors for circuit-related issues from providers like AT&T, Lumen, Verizon, Park Plaza, TATA, Airtel, etc. - Diagnose, troubleshoot, and escalate network issues promptly and engage in automation initiatives to enhance operational maturity. Key Requirements: - Solid understanding of LAN/WAN technology and protocols, including BGP, EIGRP, MPLS, HTTP, FTP, TCP, and Spanning Tree. - Experience in troubleshooting SDWAN technologies and configuring Cisco switches and routers independently. - Proficiency in troubleshooting WAN and LAN connectivity issues, along with knowledge of BGP, EIGRP, and load balancing concepts (specifically F5/Citrix Load balancers). - Familiarity with Checkpoint, Juniper, or Palo Alto Firewalls is advantageous, along with excellent oral, written, and analytical skills. Desired Skills: - Eagerness and ability to quickly grasp new technologies to achieve operational objectives. - Strong troubleshooting and analytical thinking capabilities, exercising discretion and independent judgment. - Proficiency in scripting with Python for automation and utilizing Gen AI in Network Infrastructure. We appreciate your interest in joining Fiserv. To apply, please use your legal name and complete the step-by-step profile while attaching your resume. Thank you for considering employment with Fiserv.,

Posted 1 week ago

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