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3 - 5 years
5 - 7 Lacs
Bengaluru
Work from Office
Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? This Role involves deeper understanding of the Employee & Org data Mgmt Process & Leveraging expertise to solve specific problems pertaining to Workforce Management.Train & develop Team s Functional knowledge Administer Satisfaction surveys & General Support to Client employees and communication.Employee Services - More into query/case managementEmployment and Labor Law encompasses the relationships among unions, employers, and employees. Labor laws grant employees in certain sectors the right to unionize and allow employers and employees to engage in certain workplace-related activities in order to further their demands for changes in the employer-employee relationship. Employment law, on the other hand, is defined more broadly as the negotiated relationships between employers and employees. What are we looking for? Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. Resilience and ability to work under pressure Good organizational, prioritization and multi-tasking skills to deliver to deadlines Analytical and problem-solving skills. Demonstrate high levels of confidentiality Attention to detail & quality driven – in communications and all system transactions Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate Basic Leadership and coaching skills Team Work & Collaboration Self driven Flexibility to work in Shifts. Results / target oriented Multi-cultural awareness Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. Assist in training/educating team assigned team members on learning and acquireing skills in process. Knowledge of Employee & Org data Mgmt Processes ( New Hires, Exit, Job data changes etc). Strong MS Office and Excel skills Strong command on written and verbal English language Proficient with Business Excellence Practice Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problemsYour day to day interactions are with peers within AccentureYou are likely to have some interaction with clients and/or Accenture managementYou will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments.Decisions that are made by you impact your own work and may impact the work of othersIn this role you would be an individual contributor and/or oversee a small work effort and/or teamPlease note that this role may require you to work in rotational shiftsProcess Support :Read, understand and analyze client process as per the business rules as a subject matter expert.Execute the process accurately and timely as a hands-on processor.Master the given process and help the team members to overcome process related queries Escalate issues and seek advice when faced with complex issues/problems.Pay close attention to quality of written and verbal English skills within Team.Creates a logical plan, realistic estimates and schedule for an activity or project segment.Ensure LWI's are followed and updated regularly and train the team members on process updates.Ensure process controls are followed; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.Perform "Root Cause Analysis" on issues faces and suggest appropriate corrective action for current remediation and future control.Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls.Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.Participates in various internal or client initiatives related to Process.Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.Team Support :Plan proper allocation of work.Support Team lead / Manager with Daily stats / reporting and MOS. Update process metrics on daily basis and maintain MIS.To be available on the floor through the day to resolve process related issues.Participate in Team building activities & Organizational initiatives.Complete training need analysis for the team on timely manner through quality reports and knowledge tests.Follow the Quality Check and Audit mechanism within process to ensure delivery on SLA's.Ensure and maintain the security and confidentiality of client data. Qualifications Any Graduation
Posted 2 months ago
1 - 3 years
4 - 8 Lacs
Bengaluru
Work from Office
Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementManage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights. What are we looking for? Flexible and experience in HR opsExperience in handling Contact CentreExperience on workday and Service now Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts
Posted 2 months ago
9 - 14 years
10 - 16 Lacs
Ahmedabad
Work from Office
Role & responsibilities HR: Strategic workforce planning: ensure the company's workforce has the right size, shape, cost, and agility for the future Develop Human Resource plans and strategies aligned to the organizations strategic direction and business strategy. Provide tools and tactics to enhance execution of these strategies Assess the long-term impact of short-term decisions on people. To partner with Talent Acquisition to review sourcing methodologies for attracting the required skills into the business. IR: Maintain Grievance free working culture within the plant To maintain & to create positive atmosphere, cordial relations with all workmen by regular formal and informal interaction with workmen on the shop floor. Day to day counselling & grievance of Worker- Wages, attendance, food, drinking water, internal/external transportation, departmental problem Taking disciplinary actions as and when required Contract Labor management and Compliance ADMINISTRATION: Frame policies and procedures with consultation of concerns for proper discipline and smooth functioning. Preferred candidate profile
Posted 2 months ago
3 - 5 years
4 - 8 Lacs
Mumbai
Work from Office
Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Key Responsibilities Read, understand and analyze client process as per the business rules as a subject matter expert. Execute the process accurately and timely as a hands-on processor. Master the given process and help the team members to overcome process related queries Escalate issues and seek advice when faced with complex issues/problems. Pay close attention to quality of written and verbal English skills within Team. Creates a logical plan, realistic estimates and schedule for an activity or project segment. Ensure LWI's are followed and updated regularly and train the team members on process updates. Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME. Participates in various internal or client initiatives related to Process. Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Plan proper allocation of work. Support Team lead / Manager with Daily stats / reporting and MOS. Enrich team members with a clear sense of direction and understanding of each other's responsibilities. To be available on the floor through the day to resolve process related issues. Participate in Team building activities. Create effective QC and Audit mechanism within process to ensure delivery on SLA's. Assist in training/educating HRO personnel on learning and acquired skills in process. Assist client with Admin activities (especially Document Mgmt) related to onboarding / People movements and benefits administration. Support Client with the Admin activities related to Performance mgmt. Ensure Customer Satisfaction Ensure and maintain the security and confidentiality of client data What are we looking for? Qualifications HR Experience People Movement Experience Problem Solving Workday Experience a plus MS Office Experience Strong MS Office and Excel skills with focus on data analytics Results & detail-orientedStrong communication/organizational skillsExperience At least 4 years of HR Experience Workforce administration experience is a plus Workday Experience is a plus HR Domain certification would be a plus Strong MS Office and Excel skills Knowledge/Skills Requirements: Good organizational & prioritisation skills. Analytical and problem solving skills. Multi-cultural awareness. Passion for customer service. Team player. Attention to detail. Focus on high data accuracy. Quality driven – in communications and all system transactions. Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate Good written and verbal skillsCore Competencies – Professional Qualities Good oral and written communication skills Ability to identify and effectively use resources Excellent customer service skills Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 2 months ago
1 - 3 years
4 - 8 Lacs
Mumbai
Work from Office
Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Key Responsibilities Read, understand and analyze client process as per the business rules. Execute the process accurately and timely as a hands-on processor. Escalate issues and seek advice when faced with complex issues/problems. Participate in client conference calls and prepare minutes of meeting'. Ensure LWI's are followed and updated regularly and train the team members on process updates. Perform "Root Cause Analysis" on issues faces and suggest appropriate corrective action for current remediation and future control. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Update process metrics on daily basis and maintain MIS. Always demonstrate the highest level of customer service. Pay close attention to detail and follow through to resolve any outstanding issues. Goes beyond immediate requests and activities to ensure both own and related tasks are completed. Ensure and maintain the security and confidentiality of client data. Update client applications accurately and quickly in accordance with the appropriate User Guides. Understand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes, onboarding the candidate, people movement & benefits administration Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Participate in Team building activities. Assist client with Admin activities (especially Document Mgmt) related to onboarding, people movement and benefits administration. Have customer facing experience & experience of using telephony to speak with clients What are we looking for? Experience1 - 2 yrs. business experience with similar backgroundKnowledge of MS Office and Excel skills would be a plusKnowledge/Skills Requirements: Good organizational & prioritisation skills. Analytical and problem solving skills. Multi-cultural awareness. Passion for customer service. Team player. Results & detail-oriented Focus on high data accuracy. Quality driven – in communications and all system transactions. Strong written and verbal skills in English Language.Core Competencies – Professional Qualities Good oral and written communication skills Ability to identify and effectively use resources Excellent customer service skills Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 2 months ago
5 - 10 years
3 - 5 Lacs
Mehsana, Kadi
Work from Office
Education: Graduate/ MBA/ MSW/ PGDM Experience: 5-10 years of experience in Plant HR in a manufacturing company, focusing on labor relations. Responsibilities - Managing labor relations Legal compliance Contractor relations Maintaining HR records within the plant, Time & Attendance management. Language: Gujarati Must, Hindi & English
Posted 2 months ago
5 - 7 years
18 - 25 Lacs
Hyderabad
Work from Office
Unit People & Culture Business Partner at IKEA Job Description Job ID: 290072 Date posted: 08/05/2025 Who you are As a person you are passionate about people, business, IKEA s purpose and continuously driving better performance. You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people. For this role we believe you have Human Resources background with 5-7 years experience as a Generalist and proven record of developing people and organisations. Experience from a global matrix organisation and/or participating on global projects is preferred. Knowledge of how to implement long-term plans, according to set budgets and goals Knowledge of how to create co-worker engagement, and develop talents Knowledge about the rights and obligations of workers and employers, and how to mediate the relationship between workers employing entities, trade unions and the government Knowledge of identifying, assessing, encouraging and ensuring co-workers performance against organisational and individual goals Knowledge of introducing a co-worker to IKEA, the team and work activities in an effective and performance-enhancing way Knowledge of how to use, govern and manage partnership models in a responsible way to build trustful partnership relationships Reflecting what IKEA stands for and the IKEA values Leading business through people Having the opportunity to act local within a global framework Passionate to create a people oriented working environment Accomplishes goals, completes tasks, and achieves results Develops virtual and other collaborative relationships to facilitate current and future objectives Takes action without needing direction from others ability to work independently, take own initiatives and responsibility but also a team-player Expresses ideas and opinions effectively in verbal and written communication Influences stakeholders in an inspiring and personal way Motivates and interacts naturally with both managers and non-managers Passion to create a people oriented working environment Experience in Business Acumen, Stakeholder Relations, Operational, tactical and strategic decision-making, Business Model Guidance, Strategy Development, Digital Literacy, HR Issue Resolution and Policy Management, Talent Sourcing and Acquisition, Performance Management and Solution Design and Development is preferred. Your responsibilities Your Responsibilities will include: Responsible for ensuring daily People processes and routines are secured, and efficiently delivered to a high standard Responsible for implementing people approaches and all aspects of the people agenda and ensuring these are embedded and understood by leaders. Coach and advise leaders so that they are confident & competent in managing their day to day people processes in line with the labour relations principles, local policies, procedures and laws and to uphold IKEA employment standards Responsible for ensuring that the talent and succession goals for the assigned business areas are being consciously achieved, providing advice and expertise to line managers to secure a quality and timely process Ensure that line managers develop business competence & leadership competence for today & tomorrow by using the relevant competence building tools and methods to secure the wonderful customer experience in a multi-channel environment. Proactively meet with, and provide functional expertise to, key stakeholders in order to build meaningful relationships and optimise business opportunities Together as a team IKEA is all about people, and our team make sure to bring the best people on board to keep our strong spirit of togetherness. We believe that different experiences and backgrounds collectively make us wiser and stronger, and we ensure that our co-workers bloom into their best selves as they contribute to our business. WE ARE AN EQUAL OPPORTUNITY EMPLOYER: At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.
Posted 2 months ago
6 - 10 years
5 - 7 Lacs
Dahej
Work from Office
1) Liaising between plant and HO 2) Auditing all records maintained by Plant 3) Interaction with Goverment bodies etc. 4) fulfillment of all statutory requirements. 5) Commercial negotiations , execution of site work and new process implementations. Required Candidate profile A mechanical engineering diploma is preferable ,with a diploma/ degree in IR with min 6-8 years of exp of Greenfield Projects as an Admin & Liaison Manager in any manufacturing plant is mandatory.
Posted 2 months ago
15 - 18 years
7 - 8 Lacs
Haldia
Work from Office
Can handle entire IR, Personal, HR & Admin Matters, Recruitment, Labor & Attendance management, Payroll, Housekeeping ,Security, Compliances , Documentation and Reporting, Policy Implementation ,Training , Development and Local Liaisoning etc. Required Candidate profile Can handle entire IR, Personal, HR & Admin Matters, Recruitment, Labor & Attendance management, Payroll, Housekeeping ,Security, Compliances , Documentation and Reporting, and Local Liaisoning etc.
Posted 2 months ago
15 - 24 years
15 - 30 Lacs
Guwahati
Work from Office
Key Responsibilities: 1. Industrial Relations (IR): Build and maintain strong relationships with trade unions and government labor authorities. Lead negotiations, settlements, and grievance redressal with a strategic and business-aligned approach Ensure 100% compliance with all labor laws Factories Act, ID Act, CLRA, etc. Manage discipline processes, domestic inquiries, and ensure proper documentation and closure Monitor industrial climate and proactively mitigate potential disruptions. 2. Human Resource Management (HRM): Drive employee engagement initiatives and foster a high-performance culture. Oversee manpower planning, recruitment for workmen & staff, and skill development initiatives. Collaborate with HODs for performance management, training needs analysis, and L&D programs. Ensure effective onboarding, policy implementation, and adherence to HR SOPs. Maintain and audit employee records in LMS and other HR systems. 3. Compliance & Audit: Ensure timely submission of statutory returns and reports. Liaise with external agencies, auditors, and legal consultants for compliance matters. Lead internal audits and compliance assessments, and close any gaps in labor practices. Key Requirements: Postgraduate in HR/IR/Labour Welfare from a reputed institute (e.g., MBA/MSW/MLW). Minimum 15 years of relevant experience in IR & HRM in a large manufacturing setup. Strong exposure to unionized environments and handling long-term settlements. Sound knowledge of Indian labor laws, compliance, and social accountability audits. Proficient in HRMS/LMS systems and data analytics. Having experience in North East Location is mandatory
Posted 2 months ago
4 - 9 years
5 - 12 Lacs
Navi Mumbai
Work from Office
Job description- Job description: Role & responsibilities - * Ensure compliance with contract labor laws and statutory requirements. *Drive employee welfare, engagement, and well-being initiatives. *Audit preparations and maintain adherence to safety standards. *Manage employee relations and resolve grievances effectively. *Utilize technology for compliance tracking and operational efficiency. Key skills required - 1. Governance: Ensure compliance with labor laws, environmental regulations, safety policies, and statutory requirements. 2. Execution: Implement CWMS for invoices, monitor LLCS compliance, track grievances, manage audits, and enforce discipline. 3. People: Handle employee relations, resolve grievances, conduct welfare activities, and organize safety & compliance training. 4. Technology: Digitize compliance records, manage contract labor data, and use MySetu & IMS portals for documentation.
Posted 2 months ago
10 - 12 years
25 - 35 Lacs
Bengaluru
Work from Office
Role & responsibilities Lead Employee & Industrial Relations strategy across PAN India operations, ensuring alignment with business goals and compliance with applicable labour laws. Manage union negotiations and collective bargaining agreements , including preparation, strategy, and execution of labour contracts. Serve as a key advisor to management and employees on HR policies, disciplinary actions, grievance redressal, and statutory obligations. Promote a positive work culture by advocating transparent communication, employee engagement, and conflict resolution initiatives. Support Regional HR/IR teams with guidance on complex labour issues, workforce productivity, and employee performance matters. Oversee compliance with Indian and select international labour laws (particularly UK and Germany), ensuring ethical and legal workforce practices. Provide regular reporting and analytics on employee relations issues, corrective actions, and key performance indicators. Develop and implement training programs for managers and supervisors on employee relations, grievance handling, and labour law awareness. Lead major investigations and fact-finding efforts in cases of employee disputes or workplace misconduct. Assist in strike contingency planning and manage communications, logistics, and support during work stoppages or industrial actions. Represent the organization in mediations, arbitrations, and interactions with labour offices or external legal bodies. Stay abreast of evolving labour regulations and industrial relations trends to inform policy development and risk mitigation strategies. Qualifications: Postgraduate degree in Personnel Management / Human Resources. Diploma in Labour Laws and Labour Welfare. 1520 years of experience managing employee and industrial relations across a PAN India landscape. Preferred candidate profile Candidate should have 12+ years of experience in employee relations, union management, and industrial relations within a manufacturing setup. Must have strong knowledge of statutory compliance and labour laws. Exposure to international labour regulations (especially UK/Germany) is preferred. Should possess excellent negotiation and conflict resolution skills. Must be open to relocation to Bangalore.
Posted 2 months ago
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